Shoppers Advantage, sometimes appearing on statements as TLG Shopper, is a membership-based shopping and discount program. Customers may contact Shoppers Advantage for help with membership questions, cancellations, recurring charges, refunds, account access, benefits, offers, billing disputes, and complaint resolution.
How to Contact Shoppers Advantage / TLG Shopper Customer Service
- Customer Service Phone Number: 1-800-526-4848
- Customer Service Email: service@shoppersadvantage.com
- Website: www.shoppersadvantage.com
- Mailing Address: Shoppers Advantage, P.O. Box 6175, Westerville, OH 43086-6175
Best Ways to Get Help from Shoppers Advantage
The best way to contact Shoppers Advantage depends on the issue. If you are trying to cancel a membership, stop a recurring charge, or ask about a refund, contact customer service by phone and ask for written confirmation of any cancellation or refund decision. If you contact the company by email or mail, include your name, billing address, phone number, email address, and the charge details from your statement.
For Membership Cancellation
Call 1-800-526-4848 and ask the representative to cancel the membership connected to your account. Request a cancellation confirmation number or written confirmation by email. Keep this confirmation in case another charge appears later.
For Recurring Charges or Billing Questions
If you see a charge labeled TLG Shopper, Shoppers Advantage, TLG Shoppers, or a similar membership billing name, compare the charge date and amount with your recent online purchases, trial offers, membership signups, coupon offers, travel offers, or retail checkout promotions. Contact Shoppers Advantage with the exact descriptor, amount, and billing date.
For Refund Requests
If you believe you were charged after canceling, did not knowingly enroll, or were billed for a service you did not use, ask Shoppers Advantage to review the membership history and refund eligibility. Save your cancellation request, emails, confirmation numbers, and card or bank statements.
What to Have Ready Before Contacting Shoppers Advantage
- Your full name
- The email address and phone number that may be connected to the membership
- Your billing address
- The exact charge amount and date
- The statement descriptor, such as TLG Shopper or Shoppers Advantage
- Any membership ID, confirmation number, or welcome email
- Copies of cancellation emails or support messages
- A short explanation of the issue and the resolution you are requesting
Shoppers Advantage / TLG Shopper Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 published Shoppers Advantage / TLG Shopper reviews and 0 out of 5 stars. There is not enough live CSN review data to summarize customer sentiment for this company yet. If you have contacted Shoppers Advantage customer service, you can help other customers by leaving a review below about your experience with billing, cancellation, refunds, recurring charges, membership benefits, or complaint resolution.
Common Shoppers Advantage / TLG Shopper Customer Complaints
Customers searching for TLG Shopper customer service often need help with:
- Canceling a Shoppers Advantage membership
- Recurring monthly or annual membership charges
- Unknown TLG Shopper charges on a credit card or bank statement
- Refund requests after cancellation
- Charges connected to trial offers or discount programs
- Difficulty identifying how the membership started
- Account login or membership access problems
- Questions about shopping benefits, rebates, or discounts
- Difficulty reaching a live customer-service representative
What Is a TLG Shopper Charge?
A TLG Shopper charge may be connected to a Shoppers Advantage membership or related discount-shopping program. These charges can appear after a customer enrolls directly, accepts a trial offer, or signs up through a promotion connected to another purchase. If you do not recognize the charge, contact Shoppers Advantage and ask for the enrollment date, account details, cancellation status, and refund options.
If the company cannot identify the membership or you believe the charge is unauthorized, contact your bank or card issuer and ask about dispute options. Keep a record of your call with Shoppers Advantage before filing a dispute.
How to Cancel Shoppers Advantage
To cancel Shoppers Advantage, call 1-800-526-4848 and request cancellation of the membership. Ask the representative to confirm the cancellation effective date, whether any future charges are scheduled, and whether a refund is available. If you cancel by email, send your request to service@shoppersadvantage.com and keep a copy of the message.
Shoppers Advantage Billing and Refund Tips
Before contacting customer service, review your card or bank statement for the exact wording of the charge. Membership billing descriptors may be shortened or abbreviated. Also check your email for welcome messages, trial-offer confirmations, rebate notices, or cancellation confirmations.
If you request a refund, be clear about why you are asking for one. Examples include cancellation not processed, charge after cancellation, duplicate charge, mistaken enrollment, or a service you did not intend to keep. Always ask for the decision in writing.
Scam and Unknown Charge Warning
If you do not recognize a TLG Shopper or Shoppers Advantage charge, do not ignore it. Some customers discover membership charges only after reviewing a card or bank statement. Contact the company directly using the official website or phone number, and avoid third-party sites or callers that ask for passwords, gift cards, wire transfers, or remote access to your device.
If you believe your card or bank information was used without permission, contact your financial institution immediately. You can also use consumer resources that help identify unknown charges and report possible scams.
How to Escalate a Shoppers Advantage Problem
If your Shoppers Advantage or TLG Shopper issue is not resolved after your first contact, take these steps:
- Save your cancellation confirmation, emails, call notes, and statement screenshots.
- Write down the date, time, and phone number used for each contact.
- Ask for written confirmation of cancellation, refund approval, or refund denial.
- Request the membership enrollment date and how the account was created.
- If another charge appears after cancellation, contact Shoppers Advantage again with your cancellation confirmation.
- If the charge appears unauthorized or the issue remains unresolved, contact your bank or card issuer for dispute options.
Related Customer Service Pages
- Groupon Customer Service
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Related Unknown Charge and Consumer Resources
- ChargeOnMyCard.com – Look up confusing or unknown credit card charges.
- ThinkItsAScam.com – Research suspicious membership offers, billing messages, and possible scams.
- ZeroStars.org – Read and share customer complaints and reviews.
- CSNDB.com – Find additional customer service contact and support resources.
- CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Shoppers Advantage, TLG Shopper, Trilegiant, cxLoyalty, or any related membership program, and the information on this page is provided for consumer reference only.
Share Your Shoppers Advantage / TLG Shopper Customer Service Experience
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Disclaimer: CustomerServiceNumbers.com is not affiliated with Shoppers Advantage, TLG Shopper, Trilegiant, cxLoyalty, or any related membership program. Contact information may change, and customers should confirm details directly with the company when possible.
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