Before using the Defense Travel System (DTS) for your military or government travel needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. DTS is an online system used by the U.S. Department of Defense to manage travel authorization, booking, and reimbursement for military and government personnel.
How to Contact DTS (Defense Travel System)
You can reach DTS customer service using the following details:
- Phone Number (Customer Support): 1-888-435-7146 (DTS Help Desk, 24/7)
- Email Support: DTS does not offer direct email support for general inquiries; users are encouraged to contact their local Defense Travel Administrator (DTA) or use the online resources available through the DTS portal.
- Chat: Not available; support is typically handled via phone or through the chain of command.
- Customer Service Hours: The DTS Help Desk is available 24/7 for technical support and assistance.
- Corporate Address: Defense Travel Management Office (DTMO), 4800 Mark Center Drive, Suite 04J2501, Alexandria, VA 22350, USA
- Website: https://www.defensetravel.osd.mil/
DTS Customer Support Reviews and Complaints
When using DTS for your travel arrangements, it’s helpful to review customer service feedback. DTS is primarily used by military and government personnel, and while it doesn’t have direct competitors in the private sector, similar systems like Concur are used for civilian government travel. Customer reviews often highlight the convenience of having a centralized system for booking travel and processing reimbursements. Many users appreciate the ability to manage travel authorizations and vouchers online, streamlining the process. However, some complaints focus on issues related to the system’s user interface, the complexity of navigating the platform, and the responsiveness of the help desk, particularly during peak travel periods or when technical issues arise. Comparing DTS with similar travel management systems like Concur for civilian government employees can help you understand the strengths and limitations of each platform in managing official travel needs. Other competitors included Expedia, CheapOAir, and Booking.com
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Note: This website listing is not associated with the Defense Travel System (DTS) or the Department of Defense (DoD). The information and the reviews are a service provided by CustomerServiceNumbers.com.
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