Bank of America Customer Service: Fraud & Complaints

Bank of America customers may need assistance with a checking or savings account, debit card, credit card, suspicious transaction, Zelle payment, ATM problem, online banking login, account restriction, mortgage, home-equity account, auto loan, business account or unresolved banking complaint.

The correct support route depends on whether the issue involves general banking, a lost card, suspected fraud, a transaction dispute, credit-card billing, an ATM, a home loan, an auto loan or another specialized financial product.

Customers should use the telephone number printed on the back of their card or current statement when it differs from a general number listed below. Bank of America also provides issue-specific contact options after customers sign in to Online Banking or the mobile app.

Below are Bank of America’s current customer-service contacts, fraud and dispute procedures, account guidance, complaint escalation options and related consumer resources.

Bank of America customer-service information reviewed and updated in June 2026.

Bank of America Customer Service Help by Issue

• Checking or savings account: Call Bank of America at 1-800-432-1000 or use the signed-in Contact Us options.
• Spanish-language banking support: Call 1-800-688-6086.
• Calling from outside the United States: Call 1-315-724-4022. International calling or roaming charges may apply.
• Lost or stolen debit card: Lock or report the card through Online Banking or the mobile app, or call 1-800-432-1000 immediately.
• Unauthorized debit-card or ATM transaction: Call 1-877-366-1121 or dispute the eligible transaction through Online Banking or the app.
• Lost or stolen credit card: Call 1-800-732-9194, which is available 24 hours a day.
• Credit-card billing question: Call 1-866-266-0212 or use the number on the back of the card.
• Credit-card activation: Call 1-800-276-9939 or activate the card through Online Banking or the mobile app.
• Suspicious credit-card charge: Sign in, select the transaction and begin the dispute process or call credit-card support.
• ATM problem: Call 1-844-401-8500 and select the appropriate option.
• ATM did not dispense the correct cash: Keep the receipt and ATM location information and report the transaction promptly.
• Check or ACH transaction problem: Contact general banking support and review whether a stop payment or dispute is available.
• Zelle payment problem: Review the Zelle activity and contact Bank of America immediately when the payment was unauthorized.
• Zelle scam: Contact Bank of America promptly, but understand that authorized Zelle payments generally do not include purchase protection.
• Wire-transfer fraud: Call Bank of America’s wire-transfer support at 1-877-337-8357 immediately.
• Online Banking login problem: Use the official Forgot ID or Password process or call 1-800-432-1000.
• Account locked or restricted: Contact Bank of America using a verified number and be prepared to complete identity verification.
• Deposit hold: Review the deposit receipt and account notice and ask when the funds are scheduled to become available.
• Account fee or overdraft question: Review the transaction history and account terms and request an itemized explanation.
• Stop payment on a personal check: Request it through Online Banking or call 1-800-432-1000 with the exact check information.
• Existing mortgage: Call 1-800-669-6607.
• Existing home-equity account: Call 1-800-934-5626.
• Existing auto loan: Call 1-800-215-6195.
• Small-business banking: Call 1-888-287-4637.
• Merrill investment account: Use the contact information displayed in the Merrill account or official Merrill support page.
• Suspicious email or text: Forward it to abuse@bankofamerica.com and do not use the link or telephone number in the message.
• Unresolved banking complaint: Request supervisor review, document the final response and consider the CFPB or OCC complaint process.

How To Contact Bank of America

• Checking and Savings Customer Service: 1-800-432-1000
• Checking and Savings Hours: Monday through Friday, 8:00 a.m. to 11:00 p.m. ET; Saturday and Sunday, 8:00 a.m. to 8:00 p.m. ET
• Automated Banking Support: Available 24 hours a day
• Spanish Support: 1-800-688-6086
• International Checking and Debit Support: 1-315-724-4022
• Credit-Card Customer Service: 1-800-732-9194
• Credit-Card Support Hours: 24 hours a day, seven days a week
• International Credit-Card Support: 1-302-738-5719
• Credit-Card Billing Inquiries: 1-866-266-0212
• Credit-Card Activation: 1-800-276-9939
• Unauthorized ATM or Debit Transactions: 1-877-366-1121
• ATM Customer Service: 1-844-401-8500
• Wire-Transfer Fraud or Support: 1-877-337-8357
• Online and Mobile Banking Support: 1-800-432-1000
• Existing Mortgage Support: 1-800-669-6607
• Existing Mortgage Hours: Monday through Friday, 8:00 a.m. to 9:00 p.m. ET
• Existing Home-Equity Support: 1-800-934-5626
• Existing Home-Equity Hours: Monday through Friday, 8:00 a.m. to 9:00 p.m. ET
• Existing Auto-Loan Support: 1-800-215-6195
• Existing Auto-Loan Hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. ET
• Small-Business Banking: 1-888-287-4637
• Bank of America Customer Service Page: Official Bank of America Contacts
• Online Banking: Bank of America Sign In
• Financial Center and ATM Locator: Find a Bank of America Location
• Schedule an Appointment: Schedule a Bank Appointment
• General Correspondence: Bank of America, P.O. Box 25118, Tampa, FL 33633-0900
• Corporate Headquarters: Bank of America Corporate Center, 100 North Tryon Street, Charlotte, NC 28255
• Corporate Phone: 1-704-386-5681
• Official Website: BankofAmerica.com

Important: Live general banking representatives are not available 24 hours a day. Automated support is available around the clock, while live checking and savings support follows the hours listed above.

Bank of America accepts calls made through telecommunications relay services. Customers who use a relay service can dial 711.

Do not send account numbers, Social Security numbers, passwords, PINs or complete payment information through public social-media messages.

Lost or Stolen Bank of America Debit Card

Report a missing debit card immediately through Online Banking, the mobile app or by calling 1-800-432-1000.

Immediate Steps

1. Lock the card through the mobile app or Online Banking.
2. Review pending and completed transactions.
3. Report the card lost or stolen.
4. Confirm the replacement-card delivery address.
5. Update recurring payments after the replacement arrives.
6. Continue monitoring the account for unfamiliar activity.

Temporarily locking a physical card is not a substitute for reporting it lost or stolen. Some digital-wallet or virtual-card transactions may continue unless the card is formally reported and replaced.

Lost or Stolen Bank of America Credit Card

Call 1-800-732-9194, which is available 24 hours a day, or report the card through Online Banking.

When calling from outside the United States, use 1-302-738-5719. International calling charges may apply.

Information To Confirm

• The affected credit-card account
• The last authorized purchase
• Any unfamiliar pending or completed charges
• The replacement-card mailing address
• Whether the digital card should remain active
• Whether recurring merchants need updated information

Unauthorized Debit or ATM Transactions

Call 1-877-366-1121 or select the disputed transaction through Online Banking or the mobile app.

Before Filing the Dispute

• Confirm that the transaction is completed rather than pending
• Ask authorized account users about the purchase
• Check whether the merchant name differs from the business name
• Review recurring subscriptions
• Confirm whether a hotel, gas station or rental company placed a temporary authorization
• Save receipts and communication with the merchant

Information To Keep

• The transaction date and amount
• The merchant or ATM description
• The debit card involved
• The reason the transaction is disputed
• The date the card or account was secured
• Police or identity-theft reports when applicable
• Bank of America claim or case information

How To Dispute a Bank of America Transaction

Eligible debit- and credit-card transactions can often be disputed through Online Banking or the Bank of America mobile app.

Through the Mobile App

1. Sign in to the Bank of America app.
2. Select the account containing the transaction.
3. Select the transaction.
4. Choose the dispute option.
5. Answer the questions and upload requested information.
6. Save the claim confirmation.

Through Online Banking

1. Sign in through BankofAmerica.com.
2. Select the affected account.
3. Select the transaction.
4. Choose “Dispute this transaction” when available.
5. Follow the instructions.
6. Save the confirmation.

Track a Dispute

Many consumer claims can be followed through Status Tracker in Online Banking or the mobile app. Bank of America states that claim information may remain viewable for up to 120 days after the case moves from active to closed status.

Business-account disputes may not appear in the consumer Status Tracker.

Credit-Card Billing Disputes

Credit-card billing disputes may involve an unauthorized charge, incorrect amount, duplicate charge, merchandise not received, canceled service or merchant credit that did not post.

• Credit-Card Customer Service: 1-800-732-9194
• Billing Inquiries: 1-866-266-0212
• Billing-Inquiry Mailing Address: Bank of America, P.O. Box 672050, Dallas, TX 75267-2050

Review the billing statement for the address and deadline applicable to the account. Telephone or online contact may not replace a written billing-error notice when federal law or the card agreement requires written notice.

Keep the Following

• The statement containing the charge
• Receipts and order confirmations
• Merchant cancellation or refund confirmation
• Delivery or return tracking
• Emails, chats and photographs
• The date the merchant was contacted
• The resolution requested

Bank of America Fraud and Security Contacts

• ATM, Debit, Check and Zelle Fraud: 1-800-432-1000 or 1-877-366-1121
• Consumer Credit-Card Fraud: 1-800-732-9194
• Wire-Transfer Fraud: 1-877-337-8357
• Mortgage Fraud or Suspicious Activity: 1-800-669-6607
• Home-Equity Fraud: 1-800-934-5626
• Auto-Loan Fraud: 1-800-215-6195
• Suspicious Emails and Texts: abuse@bankofamerica.com
• Bank Security Vulnerability: security@bofa.com

For a possible security vulnerability, Bank of America asks customers to provide only a general description and contact information until the bank establishes a secure method of communication.

Bank of America Zelle Problems and Scams

Zelle payments generally move directly between enrolled U.S. bank accounts. Bank of America states that neither it nor Zelle offers purchase protection for authorized Zelle payments.

Treat Zelle like cash and send money only to people and businesses you know and trust.

Common Zelle Problems

• Payment sent to the wrong person
• Recipient has not enrolled
• Payment marked pending
• Unauthorized Zelle transfer
• Account takeover
• Scam involving a purchase, rental, job or investment
• Fake bank representative instructing the customer to transfer money

If the Zelle Payment Was Unauthorized

1. Contact Bank of America immediately.
2. Secure Online Banking and the connected email account.
3. Review trusted devices and contact information.
4. Report the specific transaction.
5. Keep all scam messages and payment records.
6. Contact law enforcement when appropriate.

If You Authorized the Payment but Were Scammed

Contact Bank of America promptly and report the scam. Recovery may be difficult because the customer personally authorized the transfer, but the bank should still be notified and the account should be secured.

Never send money to yourself at the direction of a caller claiming to protect the account. A legitimate bank employee will not instruct a customer to move money through Zelle to reverse fraud.

Bank of America Wire-Transfer Fraud

Wire transfers can be difficult to reverse after the receiving bank accepts the funds.

Call 1-877-337-8357 immediately when:

• A wire was sent without authorization
• The beneficiary information was changed by fraud
• A business email account was compromised
• A scammer persuaded the customer to send the wire
• The transfer was sent to the wrong recipient

Information To Have Ready

• The wire amount
• The date and time
• The originating account
• The beneficiary and receiving bank
• The wire confirmation or reference number
• Communications that led to the transfer
• Police or fraud-report information when available

Ask whether Bank of America can issue a recall or fraud notification to the receiving bank. A recall request does not guarantee that funds will be returned.

Bank of America ATM Problems

• ATM Customer Service: 1-844-401-8500

Contact ATM support regarding:

• Incorrect cash amount
• No cash received but the account was charged
• Deposit not credited correctly
• Card retained by the ATM
• ATM surcharge or transaction question
• Damaged or unavailable machine

Information To Record

• The ATM address or identification number
• The date and time
• The requested amount
• The amount received
• The receipt
• The account transaction
• Whether the ATM was owned by Bank of America or another company

When the ATM is owned by another institution, the ATM operator may also need to investigate.

Deposit Holds and Missing Deposits

A deposit may be delayed because of the deposit type, amount, account history, check information, suspected fraud, new-account status or another exception under the account agreement.

Check the Following

• The deposit receipt
• The stated availability date
• Online Banking transaction details
• Any hold or exception notice
• Whether part of the deposit is available
• Whether the paying bank returned the item

Questions To Ask

• Why was the hold placed?
• Which availability rule applies?
• When will each portion become available?
• Was the deposit returned or only delayed?
• Can supporting documentation change the decision?
• Can the explanation be provided in writing?

Stop Payment on a Personal Check

A stop payment may be requested through Online Banking or by calling 1-800-432-1000.

Provide:

• The exact check number
• The exact amount
• The date written
• The payee

Bank of America states that a personal-check stop payment generally remains effective for six months. It cannot stop a check that has already been presented and paid.

Review the confirmation carefully because an incorrect check number or amount can prevent the stop payment from working.

Bank of America Online Banking Login Problems

Use the official Forgot ID or Password link on BankofAmerica.com or in the mobile app.

Before Calling Support

• Confirm that you are using BankofAmerica.com or the official mobile app
• Check the Online ID carefully
• Use the password-reset process
• Check the registered mobile number and email
• Try a previously trusted device
• Record the exact error message
• Check whether the account was locked for security review

Do not provide a password, PIN or one-time authorization code to someone who calls unexpectedly.

Secure Messages, Chat and Erica

After signing in, select Contact Us and choose the topic involved. Bank of America displays the contact methods available for that particular issue.

Depending on the topic, options may include:

• Telephone support
• Secure email or Message Center
• Chat
• Erica virtual financial assistant
• Appointment scheduling

When secure email is available, Bank of America states that customers generally receive an alert within two to four business days when a response is ready in Message Center.

Bank of America Account Fees and Overdraft Complaints

A checking or savings fee may involve:

• Monthly maintenance
• Overdraft or returned transaction
• ATM usage
• Wire transfer
• Stop payment
• Cashier’s check
• Account research
• Foreign transaction
• Early CD withdrawal

How To Dispute or Question a Fee

1. Identify the exact transaction and fee.
2. Review the current Personal Schedule of Fees.
3. Check whether a waiver requirement was missed.
4. Review direct deposits and balances.
5. Contact Customer Service.
6. Ask for an explanation and any available fee review.
7. Request the final decision in writing when necessary.

A customer-service representative may review a fee, but a refund or reversal is not guaranteed.

Bank of America Credit-Card Support

• Customer Service and Lost or Stolen Cards: 1-800-732-9194
• Credit-Card Activation: 1-800-276-9939
• Billing Inquiries: 1-866-266-0212
• Application Status: 1-866-422-8089

Contact credit-card support regarding:

• Card activation
• Lost or stolen card
• Payment or due date
• Interest or fees
• Rewards
• Credit limit
• Balance transfer
• Transaction dispute
• Card decline
• Travel notice or international use

Bank of America Mortgage Support

• Existing Mortgages: 1-800-669-6607
• Existing Mortgage Hours: Monday through Friday, 8:00 a.m. to 9:00 p.m. ET
• New Mortgage Applications: 1-800-270-5746

Contact mortgage support about:

• Payments and payoff statements
• Escrow
• Property taxes
• Homeowners insurance
• Mortgage assistance
• Late or missing payments
• Year-end statements
• Possible mortgage fraud

Customers experiencing financial hardship should contact mortgage servicing promptly rather than waiting until foreclosure activity begins.

Bank of America Home-Equity Support

• Existing Home-Equity Accounts: 1-800-934-5626
• New Home-Equity Applications: 1-800-779-3894

Contact home-equity support about payments, draws, account access, payoff requests, interest, liens, fraud or account closure.

Bank of America Auto-Loan Support

• Existing Auto Loans: 1-800-215-6195
• New Auto-Loan Customers: 1-844-892-6002
• Existing Loan Hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. ET

Contact auto-loan support regarding:

• Payments
• Automatic payments
• Payoff amount
• Title or lien release
• Address change
• Insurance information
• Payment difficulty
• Fraud or identity theft

Bank of America Small-Business Support

• General Small-Business Servicing: 1-888-287-4637
• Hours: Monday through Friday, 7:00 a.m. to 11:00 p.m. ET; Saturday, 8:00 a.m. to 8:00 p.m. ET
• Open a New Business Account: 1-866-283-4075

Business-account transactions and disputes may follow different procedures from consumer accounts. Use the business telephone number or contact information printed on the account statement.

Closing a Bank of America Account

Before closing a checking or savings account:

• Move direct deposits
• Update automatic payments
• Allow pending transactions to settle
• Cancel recurring Bill Pay transactions
• Download statements and tax records
• Resolve any negative balance
• Confirm where remaining funds will be sent
• Obtain written closure confirmation

Contact Bank of America or visit a financial center for the closing options available for the account. Do not withdraw the balance and assume the account automatically closes.

Bank of America Scam and Phishing Warnings

Scammers may impersonate Bank of America and claim that:

• Fraud was detected
• The account will be closed
• A debit or credit card was used
• A Zelle transfer must be reversed
• A refund is available
• The customer must move money to a safe account
• A one-time security code is required
• Remote access to a device is necessary

Warning Signs

• Request for a password, PIN or verification code
• Instruction to transfer money to yourself
• Demand for gift cards or cryptocurrency
• Caller pressures the customer to act immediately
• Message contains an unfamiliar link
• Caller says not to contact the bank or police
• Request to install screen-sharing or remote-access software

How To Verify a Message

1. Stop communicating with the sender.
2. Do not click the link.
3. Open the official Bank of America app or type BankofAmerica.com directly.
4. Review account alerts and transactions.
5. Call the number on the back of the card.
6. Forward the suspicious message to abuse@bankofamerica.com.

How To Escalate an Unresolved Bank of America Complaint

1. Contact the correct department. Use checking, credit-card, fraud, mortgage, auto-loan or business support as appropriate.
2. Request a claim or case number. Record the representative’s name, date and explanation.
3. State the requested resolution. Ask for a transaction correction, account access, refund, fee review, credit correction or written explanation.
4. Keep supporting records. Save statements, receipts, correspondence, claim records, screenshots and payment confirmations.
5. Request supervisor review. Explain what remains unresolved and what previous representatives stated.
6. Use secure messaging. Submit a concise written explanation through Online Banking when the option is available.
7. Visit a financial center. Some identity, document, estate and account-access issues may require in-person verification.
8. Send written correspondence. Use the address printed on the statement or the issue-specific contact page.
9. Request the final response in writing. Ask which account agreement, investigation record or policy supports the decision.
10. File an outside complaint when appropriate. Consumer complaints may be submitted to the CFPB or the Office of the Comptroller of the Currency.

Consumer Financial Protection Bureau

The CFPB accepts complaints involving checking and savings accounts, credit cards, mortgages, money transfers, debt collection, credit reporting and other financial products.

• CFPB Complaint: Submit a CFPB Complaint
• CFPB Telephone: 1-855-411-2372

The CFPB generally sends the complaint to the company for a response. Companies commonly respond within 15 days, although some cases remain in progress for up to 60 days.

Office of the Comptroller of the Currency

Bank of America, National Association is a national bank regulated by the Office of the Comptroller of the Currency.

• OCC Complaint Information: File an OCC Bank Complaint
• OCC Customer Assistance: 1-800-613-6743
• OCC Hours: Monday through Friday, 7:00 a.m. to 7:00 p.m. CT

Filing a regulatory complaint does not automatically stop collections, foreclosure, account closure or legal proceedings. Continue responding to deadlines and consider qualified legal advice when necessary.

For ownership, headquarters and corporate contact information, visit the Bank of America Corporate Office Headquarters page.

Bank of America Customer Reviews and Complaint Sentiment

At the time this page was updated, CustomerServiceNumbers.com did not have any published Bank of America reviews and could not calculate meaningful customer sentiment.

The previous page described positive customer feedback and common complaints that were not based on reviews submitted directly to CustomerServiceNumbers.com. Those unsupported statements have been removed.

As customers submit reviews, this section may be updated with recurring topics involving:

• Checking and savings account support
• Debit- and credit-card disputes
• Fraud investigations
• Zelle transfers
• Fees and overdrafts
• Online and mobile banking
• ATM and deposit problems
• Mortgage and home-equity servicing
• Auto loans
• Account restrictions or closures
• How effectively complaints were resolved

Future sentiment summaries will be based on actual CustomerServiceNumbers.com submissions rather than generalized assumptions about Bank of America or its customers.

What To Include in Your Bank of America Review

• The general type of account or service
• The approximate dates involved
• The support channel used
• Whether Bank of America provided a case or claim number
• Whether the issue involved fraud, a dispute, a fee, a loan or account access
• How long it took to receive a response
• Whether a written decision was provided
• Whether the problem was resolved

Do not publish an account number, card number, Social Security number, password, PIN, verification code, home address, wire instructions or employee personal information.

Bank of America Frequently Asked Questions

What is the Bank of America customer-service number?

Checking and savings customers can call 1-800-432-1000.

Is Bank of America customer service available 24 hours?

Automated banking support is available 24 hours. Live checking and savings representatives are generally available Monday through Friday from 8:00 a.m. to 11:00 p.m. ET and weekends from 8:00 a.m. to 8:00 p.m. ET.

What is the Bank of America credit-card number?

Call 1-800-732-9194. Credit-card support is available 24 hours a day.

What number do I call for debit-card fraud?

Call 1-877-366-1121 or dispute the eligible transaction through Online Banking or the mobile app.

How do I report a lost Bank of America debit card?

Report it through Online Banking, the mobile app or by calling 1-800-432-1000 immediately.

How do I report a lost Bank of America credit card?

Call 1-800-732-9194 or report it through Online Banking.

How do I dispute a Bank of America transaction?

Select the transaction through Online Banking or the mobile app and choose the dispute option when available. Customers can also call the department responsible for the account.

How do I track a Bank of America dispute?

Open Inbox and Status Tracker in the mobile app or Online Banking. Some business-account claims are not displayed there.

What is the Bank of America ATM support number?

Call 1-844-401-8500.

Does Zelle offer purchase protection?

No. Bank of America states that neither it nor Zelle provides purchase protection for authorized payments. Send money only to people and businesses you trust.

How do I report wire-transfer fraud?

Call 1-877-337-8357 immediately and ask whether the bank can initiate a wire recall or fraud notification.

How do I stop payment on a Bank of America check?

Request the stop payment through Online Banking or call 1-800-432-1000. You will need the exact check number, amount, date and payee.

What is the Bank of America mortgage number?

Existing mortgage customers can call 1-800-669-6607.

What is the Bank of America home-equity number?

Existing home-equity customers can call 1-800-934-5626.

What is the Bank of America auto-loan number?

Existing auto-loan customers can call 1-800-215-6195.

How do I report a fake Bank of America email or text?

Forward the suspicious message to abuse@bankofamerica.com and delete it after preserving any information needed for a fraud report.

How do I complain about Bank of America?

Contact the correct department, request supervisor review and obtain the bank’s final response in writing. If unresolved, consider filing with the CFPB or OCC.

Is Bank of America FDIC insured?

Bank of America, National Association is an FDIC-insured national bank. Deposit insurance coverage is subject to FDIC ownership categories, limits and rules.

Where is Bank of America headquartered?

Bank of America Corporation is headquartered at 100 North Tryon Street, Charlotte, North Carolina 28255. Its corporate phone number is 1-704-386-5681.

Related Bank Customer Service Pages

• Chase Customer Service
• Wells Fargo Customer Service
• Truist Customer Service
• Citizens Bank Customer Service
• Bank of America Corporate Office Headquarters

Official Bank of America and Consumer Resources

• Bank of America Contact Information
• Checking and Savings Support
• Credit-Card Support
• Report Suspicious Activity
• Dispute a Transaction
• Mortgage and Home-Equity Support
• Auto-Loan Support
• Consumer Financial Protection Bureau
• Office of the Comptroller of the Currency
• Bank of America FDIC Information

Related Consumer Resources

• Identify an Unknown Bank of America or Card Charge
• Check a Suspicious Bank of America Call, Text, Email, Zelle Payment or Check
• Read and Share Company Reviews
• Find Chat and Online Customer Support Options

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, common banking problems, fraud information, complaint procedures and practical resolution steps.

Our goal is not simply to repeat a bank telephone number. We help consumers determine whether to contact checking and savings support, credit-card service, the fraud department, mortgage servicing, auto-loan support, a financial center or a banking regulator.

Reviews may be moderated for spam, profanity, account and card numbers, Social Security numbers, passwords, payment information, home addresses and personally identifiable information while preserving the reviewer’s original meaning.

Share Your Bank of America Experience

Have you contacted Bank of America about a checking account, debit card, credit card, unauthorized transaction, Zelle transfer, ATM, online banking, account restriction, mortgage, auto loan or unresolved complaint?

Leave a rating and review below. Include the general type of account or service, issue involved, support channel used, whether Bank of America provided a case or claim number, how long it took to receive assistance and whether the problem was resolved.

Your experience may help another customer determine whether to contact general banking support, card services, fraud, a loan department, a financial center, the CFPB or the OCC.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Bank of America Corporation, Bank of America, N.A., Merrill, Zelle, any Bank of America financial center, payment network, loan servicer, the FDIC, CFPB or OCC. Bank of America does not provide customer support through this website.

This page provides general consumer information and does not provide legal, financial, banking, investment, tax, fraud-recovery, credit or regulatory advice. Bank of America’s current account agreements, card agreements, loan documents, transaction records, investigation results, federal law and official written decisions control each customer’s account and dispute.