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Truist Customer Service Phone Number, Fraud & Banking Help

Truist Bank provides personal banking, business banking, checking accounts, savings accounts, debit cards, credit cards, mortgages, personal loans, auto loans, small business services, commercial banking, wealth management, online banking, mobile banking, and branch banking. Customers often contact Truist customer service for account access, fraud concerns, suspicious transactions, disputes, lost or stolen cards, mortgage questions, online banking problems, business banking support, fees, deposits, payments, transfers, Zelle, and branch appointments.

If you are looking for the Truist customer service phone number, the main domestic support number is 1-844-4TRUIST or 1-844-487-8478. Truist also provides specific support routes for fraud, online and mobile banking, mortgage servicing, credit cards, debit cards, business banking, and customers calling from outside the United States.

How to Contact Truist Customer Service

Truist Customer Service Phone Number: 1-844-4TRUIST or 1-844-487-8478
Customer Service Hours: Monday through Friday, 8:00 AM to 8:00 PM ET; Saturday, 8:00 AM to 5:00 PM ET; Sunday automated assistance only

Fraud Reporting: 1-844-487-8478, select option 1, then option 4. Fraud support is listed as available 24/7.
Outside the United States: +1-910-914-8250
Online and Mobile Banking Support: 1-888-228-6654
Mortgage Customer Service: 1-800-634-7928
Mortgage Support Hours: Monday through Friday, 8:00 AM to 8:00 PM ET; Saturday, 9:00 AM to 3:00 PM ET
General Personal Checking, Savings, Credit Card, Debit Card, and Loan Support: 1-844-487-8478

Business Account Support: 1-844-487-8478
Merchant Services Sales: 1-866-238-2420
Merchant Services Client Support: 1-877-672-4228
Premier Care Center: 1-877-892-9761
Truist Trade: 1-800-694-4284
Credit Reporting Dispute Mailing Address: Truist Bank, Credit Bureau Services, P.O. Box 849, Wilson, NC 27894
Online Help and Contact Directory: Truist Contact Us
Product and Service Directory: Truist Customer Service Directory
Branch and ATM Locator: Find a Truist Branch or ATM
Online Banking Login: Truist Online Banking
Report Fraud and Suspicious Activity: Truist Fraud Reporting
Corporate Headquarters: Truist Financial Corporation, 214 N. Tryon Street, Charlotte, NC 28202

Corporate Office Phone: 1-336-733-2000
Website: truist.com

Important banking support note: For account-specific help, use Truist’s official phone number, online banking, mobile app, secure message center, or a local branch. Do not post account numbers, debit card numbers, credit card numbers, Social Security numbers, PINs, passwords, addresses, or one-time security codes in public comments.

Best Way to Reach Truist by Issue

General checking or savings account help: Call 1-844-487-8478, log in to online banking, use the mobile app, or visit a branch.
Fraud or suspicious transaction: Call 1-844-487-8478 and select the fraud option as soon as possible.

Lost or stolen debit or credit card: Call 1-844-487-8478 and use online or mobile banking to lock the card if available.
Online or mobile banking issue: Call 1-888-228-6654 or use login recovery tools for user ID and password help.
Mortgage servicing: Call 1-800-634-7928 for current mortgage questions, payments, escrow, and statements.

Credit card issue: Call 1-844-487-8478 or use the phone number on the back of your card.
Business banking issue: Start with 1-844-487-8478 or visit a local branch if documents or signer verification are needed.
Merchant services issue: Call 1-877-672-4228 for merchant services client support.

Credit reporting dispute: Use Truist’s credit dispute process and mail documentation to Truist Bank, Credit Bureau Services, P.O. Box 849, Wilson, NC 27894.
Branch appointment: Use the Truist branch locator or appointment tool for in-person support.

What to Have Ready Before Contacting Truist

Your Truist account type, such as checking, savings, debit card, credit card, mortgage, loan, business account, or merchant account

The phone number and mailing address on the account
The last four digits of the account or card number, only when requested through an official Truist support channel
The date, amount, and merchant name for any disputed or suspicious transaction
Debit card, credit card, or ATM card details if reporting a lost, stolen, or compromised card

Mortgage loan number, payment date, escrow details, or statement date for mortgage questions
Branch name, banker name, appointment details, or receipt if the issue involves a local branch
Fraud alert, suspicious email, text message, or call details if reporting a scam

Copies of statements, screenshots, letters, receipts, case numbers, claim numbers, or previous support notes
Pen and paper or a secure note app to record case numbers and next steps

Common Truist Customer Service Issues

Common reasons customers contact Truist include:

Checking and savings account questions
Online banking, mobile banking, user ID, password, and login problems

Debit card replacement, card lock, card activation, and lost or stolen cards
Credit card payments, balances, rewards, card fraud, and card disputes
Fraud alerts, suspicious transactions, phishing emails, scam texts, and account takeover concerns

Unauthorized charges, debit card disputes, ATM disputes, and merchant disputes
Mortgage payments, escrow, statements, payoff, servicing, and hardship questions
Loan payments, auto loans, personal loans, and payoff requests
Overdraft fees, returned payments, deposits, holds, and account restrictions
Zelle, bill pay, transfers, wires, mobile deposit, and direct deposit problems
Business banking, merchant services, signer verification, and business debit or credit card issues

Credit reporting disputes and identity theft concerns

Truist Customer Reviews and Complaints on CSN

The live CustomerServiceNumbers.com Truist page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable Truist customer-service trend on this site.

If you have contacted Truist about checking, savings, credit cards, debit cards, fraud, disputes, mortgages, fees, online banking, mobile banking, business banking, branch support, or a complaint, you can leave a review below. Reviews are individual experiences and may not represent every Truist branch, banker, product, claim, or support case.

Fraud, Scams, Lost Cards, and Suspicious Activity

If you see suspicious activity on a Truist account, call 1-844-487-8478 immediately and follow the fraud-reporting prompts. Truist says fraud support is available 24 hours a day, 7 days a week. If you are outside the United States, call +1-910-914-8250.

Truist says suspicious emails or texts claiming to be from Truist should be forwarded to emailabuse@truist.com and then deleted. Do not respond to suspicious messages or click links asking you to verify banking information.

Do not share your password, PIN, full card number, CVV, Social Security number, or one-time code with anyone who contacts you unexpectedly.
Do not click links in suspicious texts or emails claiming your Truist account is locked, suspended, or under review.

Use truist.com, the Truist mobile app, or the phone number on your card or statement instead of links from messages.
If your debit or credit card is misplaced, lock it through online or mobile banking if available and contact Truist.
If someone opened an account in your name, call Truist and consider placing fraud alerts or freezes with the credit bureaus.

If you sent money to a scammer through Zelle, wire transfer, check, card, or payment app, contact Truist immediately and ask what fraud, dispute, or recovery options may be available.

Transaction Disputes, Debit Cards, and Credit Cards

For unauthorized transactions, call Truist as soon as possible and have the transaction date, amount, merchant name, and card or account details ready. Truist explains that fraud involves unauthorized use, while a dispute generally involves a transaction you made where there is a problem, such as not receiving an item or receiving something different than expected.

If your card is compromised, Truist may block the card to prevent additional unauthorized charges. Ask for your claim number, whether a provisional credit applies, what documents are needed, and when you should expect a written decision.

Online Banking, Mobile Banking, Zelle, and Transfer Help

For online or mobile banking help, call 1-888-228-6654. You can also use Truist’s official user ID and password recovery tools. If you believe your online identity is compromised, change your user ID, password, and PIN through official Truist channels and contact Truist immediately.

For Zelle, bill pay, transfers, wires, or mobile deposit issues, gather the date, amount, recipient, confirmation number, account used, and whether the transaction is pending, completed, returned, failed, or disputed.

Mortgage, Loan, and Payment Help

For current mortgage questions, call 1-800-634-7928. This line can help with mortgage payments, escrow, statements, and servicing questions. For loan hardship, missed payments, or payment relief, contact Truist before the account becomes further past due and keep written records of any arrangement.

If your issue involves a payment, payoff, escrow shortage, late fee, credit reporting, or loan servicing dispute, save statements, confirmation numbers, mailed letters, secure messages, and screenshots.

Business Banking and Merchant Services Help

Business clients can often start with 1-844-487-8478 for checking, savings, business debit cards, credit cards, loans, and general business account support. Merchant Services has separate support at 1-877-672-4228.

For business account problems, have the business name, signer information, EIN or tax ID if requested through an official channel, branch details, account type, and relevant documents ready. For fraud on a business account, contact Truist immediately and visit a branch if account replacement or signer verification is needed.

Credit Reporting and Identity Theft Help

If you believe Truist has reported incorrect information to the credit bureaus, use Truist’s credit reporting dispute process. Truist lists Credit Bureau Services at P.O. Box 849, Wilson, NC 27894 for mailed credit bureau disputes.

If you believe you are a victim of identity theft, contact Truist, secure your online banking profile, review recent transactions, consider credit bureau fraud alerts or freezes, and keep copies of every case number and letter.

How to Escalate a Truist Complaint

If your issue is not resolved after contacting Truist customer service, try these escalation steps:

Write down the date, time, phone number called, branch visited, representative name, and case or claim number.
Save statements, screenshots, letters, receipts, fraud notices, dispute documents, credit reports, and secure messages.
Call the correct Truist department again and ask for the issue to be reviewed or escalated.

If the issue involves a local branch, schedule an appointment with a branch manager.
If the issue involves fraud or a card dispute, ask for the claim status, required documentation, provisional credit status, and appeal or second-review process.
If the issue involves a mortgage or loan, ask whether the servicing, escrow, payment relief, payoff, or credit-reporting team should handle the case.

If the issue involves business banking, ask to be routed to the business banking or merchant services team rather than general personal banking support.
For serious unresolved banking complaints, consider contacting the appropriate banking regulator or consumer protection agency.
For corporate-level contact information, see the COH recommendation below.

Truist Compared with Competitors

Truist competes with regional and national banks such as Wells Fargo, KeyBank, Bank of America, Chase, PNC Bank, U.S. Bank, Fifth Third Bank, Huntington Bank, Regions Bank, TD Bank, and Capital One. Customers comparing banks often look at branch access, ATM networks, checking fees, overdraft policies, fraud response, dispute handling, mobile banking reliability, mortgage servicing, credit card support, small business banking, and how quickly customer service resolves account problems.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Truist Customer Service

What is the Truist customer service phone number?

The main Truist customer service phone number is 1-844-4TRUIST or 1-844-487-8478. Use this number for many personal banking, account, card, fraud, loan, and general support questions.

What are Truist customer service hours?

Truist lists customer service hours as Monday through Friday, 8:00 AM to 8:00 PM ET; Saturday, 8:00 AM to 5:00 PM ET; and Sunday automated assistance only. Fraud reporting is available 24/7 through the fraud option.

How do I report fraud to Truist?

Call 1-844-487-8478 and select option 1, then option 4. If you are outside the United States, call +1-910-914-8250.

How do I report a suspicious Truist email or text?

Forward suspicious emails or texts claiming to be from Truist to emailabuse@truist.com, then delete the message. Do not click suspicious links or provide passwords, PINs, or account information.

What is the Truist online and mobile banking support number?

Truist lists online and mobile banking support at 1-888-228-6654. Use this number for login, user ID, password, app, and online banking access issues.

What is the Truist mortgage customer service number?

Truist lists mortgage customer service at 1-800-634-7928. Mortgage support is listed as Monday through Friday, 8:00 AM to 8:00 PM ET; Saturday, 9:00 AM to 3:00 PM ET.

How do I report a lost or stolen Truist card?

Call 1-844-487-8478 immediately. You may also be able to lock or unlock an eligible card through Truist online banking or the Truist mobile app.

How do I dispute a Truist transaction?

Contact Truist at 1-844-487-8478 and have the transaction date, amount, merchant name, account or card type, and reason for the dispute ready.

Where is Truist corporate headquarters?

Truist Financial Corporation is headquartered at 214 N. Tryon Street, Charlotte, NC 28202. The corporate office phone number commonly listed in company filings is 1-336-733-2000. For account-specific banking support, use Truist customer service, online banking, the mobile app, or a local branch first.

Page Update Note

Updated June 2026: This page was refreshed with current Truist customer service routing for personal banking, business banking, online banking, mobile banking, fraud, suspicious transactions, debit cards, credit cards, mortgages, loans, credit reporting disputes, branch support, and account security.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, log in, use secure messaging, visit a branch, report fraud, or escalate through another route.

Share Your Truist Customer Service Experience

Have you contacted Truist customer service about checking, savings, debit cards, credit cards, fraud, disputes, fees, online banking, mobile banking, mortgages, business banking, merchant services, branch support, or a complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether Truist resolved the issue. Do not post account numbers, card numbers, Social Security numbers, PINs, passwords, addresses, phone numbers, or payment details in public comments.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Truist Bank, Truist Financial Corporation, or truist.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, banking policies, card procedures, fraud processes, mortgage servicing details, fees, branch availability, and website links may change. Do not post private banking, identity, account, legal, financial, or payment information in public comments. Always verify important account, fraud, dispute, credit, loan, mortgage, legal, financial, and security information directly with Truist through official channels.

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