KeyBank Customer Service Complaints And Reviews

1-800-539-2968

KeyBank Customer Service Reviews and Complaints

When considering banking with KeyBank, it’s helpful to review KeyBank customer service reviews and complaints. Known for its wide range of financial services, including checking and savings accounts, loans, mortgages, and investment products, KeyBank has received various feedback from customers regarding their support and service. Reviews often highlight the convenience of their online and mobile banking services, while some complaints focus on issues like fees, account management, and customer support responsiveness. Comparing KeyBank with competitors like Chase, Bank of America, and Wells Fargo can provide a broader perspective on customer service experiences in the banking industry.

How to Contact KeyBank

To contact KeyBank, you can use the following information:

  • KeyBank Customer Service Phone Number: 1-800-539-2968
  • Customer Service Hours: Monday – Friday, 7 AM – 12 AM ET; Saturday – Sunday, 8 AM – 9 PM ET
  • Corporate Phone Number: 1-216-689-6300
  • Home Office Address: 127 Public Square, Cleveland, OH 44114
  • Website: www.key.com

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about banking with KeyBank for your financial needs.

Note: This website listing is not associated with KeyBank. The information and the reviews are a service provided by CustomerServiceNumbers.com.

KeyBank does not provide support services directly through this website. For any questions or concerns about KeyBank services, contact their customer service representative directly.

Need The Trust Tax Dept. of Key Bank

May 29, 2018

I want the phone # of Vanetta Germany in the Trust Tax Dept. of Key Bank so that I can call her tomorrow.

Avatar for Lee M
Lee M

I would never ever recommend keybank to anyone

September 16, 2015

Spent an hour today trying to make house payment, could not log on, their problem not mine. Called, they claimed gave them my account number, they claimed it was not valid and I didn’t have a loan there. Then they did ssn, my spouse and I bought home together and are equally on paperwork, they said I was not primary so they could not speak to me. After going round and round, they refused to speak to me. Local branch said I didn’t have a loan with them, I said I took out my mortgage with you, my payment goes through the keybank mortgage site. He apologized but said they don’t handle mortgages and couldn’t take my payment. I called back again, different customer service rep, FINALLY got it worked out but noticed my payment is more, never sent me notice of escrow shortage, have never sent me coupon book, have never sent me tax notice and I am not enrolled in paperless. Then I spent two hours trying to figure out how to get a contact to make a request for such. I would never ever recommend keybank to anyone.

Avatar for Burr
Burr

Stay Away From KeyBank

January 27, 2015

Key Bank is the worst bank I have EVER been associated with! My card was compromised 1/5, I notified them on 1/5 they allowed charges on 1/6. I was told I would receive a letter.. today is 1/27 I finally received the letter.. telling me I have 5 days to return it.. as of today I STILL do not have the credit back in my account. The next issue.. I used their billpay, guaranteed delivery by 1/9 as of 1/16 the payment had not been received. I called Key, they stopped payment on the check, stated that it has NOT cleared yet.. they are doing an investigation.. again today is 1/27 the funds have still not been deposited back into my account.. STAY AWAY FROM THIS BANK THEY ARE HORRID!!!

Avatar for Aj
Aj

KeyBank is the Worst Bank In The World!

December 3, 2014

This is THE WORST BANK IN THE WORLD! POOR CUSTOMER SERVICE! The Branch at Market Tower Indianapolis, IN has the most snobbish condescending Customer Service Reps! They speak to you as if they are so important and high and mighty! They are not very friendly or willingness to help! Their attitudes are appalling! I closed an account due to a netzero overcharging my account with fees other than what they told me over the phone. I opened another account with Key bank so that Netzero could not access my info anymore. These incompetent Keybank employees, closed my new account and kept the old one open!! how foolish is that! I spent an entire work day dealing with being on hold for 15- 25 minutes at a time, a none of these people listen! Anyway I am so over them that I will never recommend this bank and I hope that they lose so much business that they close as they did before!!

Avatar for VK
VK
2.4
2.4 out of 5 stars (based on 866 reviews)

Need The Trust Tax Dept. of Key Bank

May 29, 2018

I want the phone # of Vanetta Germany in the Trust Tax Dept. of Key Bank so that I can call her tomorrow.

Avatar for Lee M
Lee M

I would never ever recommend keybank to anyone

September 16, 2015

Spent an hour today trying to make house payment, could not log on, their problem not mine. Called, they claimed gave them my account number, they claimed it was not valid and I didn’t have a loan there. Then they did ssn, my spouse and I bought home together and are equally on paperwork, they said I was not primary so they could not speak to me. After going round and round, they refused to speak to me. Local branch said I didn’t have a loan with them, I said I took out my mortgage with you, my payment goes through the keybank mortgage site. He apologized but said they don’t handle mortgages and couldn’t take my payment. I called back again, different customer service rep, FINALLY got it worked out but noticed my payment is more, never sent me notice of escrow shortage, have never sent me coupon book, have never sent me tax notice and I am not enrolled in paperless. Then I spent two hours trying to figure out how to get a contact to make a request for such. I would never ever recommend keybank to anyone.

Avatar for Burr
Burr

Stay Away From KeyBank

January 27, 2015

Key Bank is the worst bank I have EVER been associated with! My card was compromised 1/5, I notified them on 1/5 they allowed charges on 1/6. I was told I would receive a letter.. today is 1/27 I finally received the letter.. telling me I have 5 days to return it.. as of today I STILL do not have the credit back in my account. The next issue.. I used their billpay, guaranteed delivery by 1/9 as of 1/16 the payment had not been received. I called Key, they stopped payment on the check, stated that it has NOT cleared yet.. they are doing an investigation.. again today is 1/27 the funds have still not been deposited back into my account.. STAY AWAY FROM THIS BANK THEY ARE HORRID!!!

Avatar for Aj
Aj

KeyBank is the Worst Bank In The World!

December 3, 2014

This is THE WORST BANK IN THE WORLD! POOR CUSTOMER SERVICE! The Branch at Market Tower Indianapolis, IN has the most snobbish condescending Customer Service Reps! They speak to you as if they are so important and high and mighty! They are not very friendly or willingness to help! Their attitudes are appalling! I closed an account due to a netzero overcharging my account with fees other than what they told me over the phone. I opened another account with Key bank so that Netzero could not access my info anymore. These incompetent Keybank employees, closed my new account and kept the old one open!! how foolish is that! I spent an entire work day dealing with being on hold for 15- 25 minutes at a time, a none of these people listen! Anyway I am so over them that I will never recommend this bank and I hope that they lose so much business that they close as they did before!!

Avatar for VK
VK
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