LG Appliances Customer Service Phone Number, Support and Reviews

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If your LG refrigerator is not cooling, your washer is showing an error code, your dryer will not heat, or your LG.com appliance order has a delivery or billing issue, start with the correct LG support route. LG Appliances support is handled by LG Electronics USA and includes phone support, online chat, repair scheduling, warranty lookup, order help, parts support, product registration, and LG ThinQ app help.

LG Appliances Customer Service Phone Number and Support

Use the following LG Appliances customer service options for appliance repairs, warranty questions, LG.com orders, parts, returns, refunds, and technical support:

Choose the Correct LG Support Route

LG appliances can involve different support teams depending on whether the problem is a repair, warranty claim, LG.com order, delivery issue, parts request, or app problem.

Appliance Repair and Warranty Claims

For refrigerators, washers, dryers, dishwashers, ranges, ovens, microwaves, air conditioners, and other LG appliance repair needs, call 1-800-243-0000 or use LG’s online repair request page. This is the best route for warranty service, error codes, repeat repair visits, product registration, and appliance troubleshooting.

LG.com Orders, Delivery, Returns, and Refunds

For orders placed directly on LG.com, use LG.com Order Support at 1-844-810-0070 or email orders@lgsupport.com. This route is best for order tracking, delivery scheduling, cancellation attempts, return requests, refund status, and billing questions.

Retailer Purchases

If you purchased your LG appliance from a retailer such as Lowe’s, Home Depot, Best Buy, Costco, or an independent appliance dealer, contact the retailer first for return, exchange, delivery, installation, or extended warranty questions. Contact LG for manufacturer warranty coverage, model-specific troubleshooting, repair scheduling, parts, and recall information.

LG ThinQ App and Smart Appliance Help

For LG ThinQ app setup, Wi-Fi pairing, Smart Diagnosis, app login problems, connected appliance alerts, or smart-home features, use LG’s Help Library, chat support, or main customer service phone number. Have your LG account email, appliance model, and phone type ready.

Parts, Filters, and Accessories

For refrigerator filters, dishwasher parts, laundry accessories, cooking accessories, replacement parts, or missing installation items, use LG Parts and Accessories or contact LG customer service for help finding the correct item for your model.

Safety Notices and Recalls

For safety issues involving smoke, fire risk, overheating, burning smells, electrical problems, or recalled models, stop using the appliance if safety instructions say to do so and contact LG support. For affected electric range recall questions, LG lists 1-800-399-3265.

What to Have Ready Before Contacting LG Appliances

Before calling, chatting, or submitting a repair request, gather as much information as possible. This can help LG route your issue faster.

  • Product type, such as refrigerator, washer, dryer, dishwasher, range, microwave, or air conditioner
  • Model number and serial number from the appliance label
  • Purchase date, retailer, receipt, invoice, or LG.com order number
  • Photos or videos showing the appliance issue, error code, leak, damage, or installation problem
  • Warranty status, LG Premium Care plan number, or previous repair claim number
  • Technician visit dates, repair company name, and prior service ticket numbers
  • Delivery date, tracking information, or return authorization number for LG.com orders
  • LG ThinQ account email and phone model if the issue involves app setup or smart features

Common LG Appliances Customer Service Issues

Customers commonly contact LG Appliances customer service for help with:

  • Refrigerators not cooling, compressor issues, ice maker problems, leaks, or spoiled food concerns
  • Washers that will not spin, drain, unlock, balance, or complete a cycle
  • Dryers that will not heat, take too long to dry, or show error codes
  • Dishwasher leaks, poor wash performance, drainage problems, or control-panel errors
  • Range, oven, cooktop, and microwave issues
  • Warranty coverage, extended protection plans, and repeat repair appointments
  • Replacement parts, refrigerator filters, accessories, or missing installation pieces
  • LG.com orders, delivery delays, damaged deliveries, returns, refunds, and billing questions
  • LG ThinQ app login, Wi-Fi connection, Smart Diagnosis, and connected appliance alerts
  • Safety notices, range recalls, appliance overheating, smoke, or burning smells

LG Warranty, Repairs, and Service Appointments

For repair or warranty issues, start by checking the warranty status and registering the product if you have not already done so. LG may ask for the model number, serial number, purchase date, place of purchase, and a description of the issue before scheduling service.

If your appliance is under warranty, LG may route the issue to an authorized repair provider. If your appliance is out of warranty, LG may still offer repair service, but diagnostic fees, labor, parts, and service charges may apply. Ask for the expected cost before approving an out-of-warranty repair.

Tips for LG Repair Claims

  • Ask for a repair ticket number during your first contact.
  • Write down the technician company name and appointment window.
  • Ask whether parts are in stock before taking time off for a service visit.
  • If the same issue returns, reference the prior ticket and request escalation.
  • If the appliance is leaking, smoking, overheating, sparking, or unsafe, stop using it and ask LG for safety guidance.

LG.com Orders, Returns, Refunds, and Cancellations

If you purchased directly from LG.com, use LG Order Support for order status, delivery, cancellation attempts, returns, refunds, damaged delivery, and billing concerns. LG.com order support is separate from general appliance repair support.

LG says order cancellation may be available through the order status screen for a short period before the order enters processing. Standard-shipping orders may have a longer cancellation window than expedited or next-day orders. Once an order enters processing, online cancellation may no longer be available, so contact LG Order Support quickly.

LG.com Return and Delivery Tips

  • Save your order number, billing last name, email address, and delivery address.
  • Inspect appliance deliveries before installation whenever possible.
  • Take photos of shipping damage, box damage, dents, missing parts, or incorrect items.
  • Report damaged delivery or delivery discrepancies to LG Order Support quickly.
  • Keep return authorization, pickup, tracking, and refund confirmation emails.
  • If you see an unknown LG.com charge, compare it with appliance orders, parts, filters, accessories, subscriptions, or warranty purchases before disputing it.

LG ThinQ App and Smart Appliance Support

Many LG appliances connect through the LG ThinQ app. If your issue involves app login, Wi-Fi pairing, Smart Diagnosis, appliance alerts, voice assistant setup, or account access, use LG’s Help Library or contact LG support with your app account email, appliance model, serial number, phone type, and Wi-Fi network details.

For pairing problems, try restarting the appliance, confirming the Wi-Fi network, updating the app, and checking that the appliance is compatible with the ThinQ feature you are trying to use. If the appliance shows an error code, write it down before contacting support.

LG Appliance Safety and Recall Help

For safety-related appliance concerns, check LG’s official public notices and the U.S. Consumer Product Safety Commission before continuing to use the appliance. This is especially important for range, oven, dryer, washer, refrigerator, air conditioner, and electrical issues involving smoke, overheating, burning odors, fire risk, or electrical problems.

If LG or a regulator has announced a recall for your model, use the recall-specific phone number or support form when available. Always confirm your exact model and serial number before assuming your appliance is part of a recall.

LG Repair, Warranty, and Tech Support Scam Warnings

Be careful with calls, texts, emails, sponsored search ads, or repair listings claiming to be LG support. Scammers may pose as appliance technicians, warranty companies, delivery teams, or tech support agents and ask for payment, remote access, verification codes, or personal information.

  • Use LG.com or phone numbers listed on LG’s official support pages.
  • Do not pay a caller who says your warranty will be canceled unless you act immediately.
  • Do not share one-time passcodes, account login details, or credit card information with an unverified caller.
  • Be cautious of sponsored ads that imitate appliance repair companies or manufacturer support pages.
  • If a repair company contacts you, confirm whether it is an LG-authorized service provider before scheduling or paying.

LG Appliances Reviews and Complaints

Current CSN review themes for LG Appliances include complaints about refrigerator cooling and compressor issues, washer and dryer problems, repeat repair visits, warranty frustration, difficulty reaching a helpful person, and trouble getting replacement or escalation help. The visible CSN reviews are older individual experiences, not a complete picture of current LG service quality.

Appliance service experiences can depend on the product model, warranty status, retailer, local service provider, parts availability, and whether the issue is handled by LG, a retailer, or an extended warranty company.

How to Escalate an LG Appliance Complaint

If your LG appliance issue is not resolved after the first support contact, take these steps:

  1. Ask for the LG case number, repair ticket number, order support reference number, or return authorization number.
  2. Keep copies of receipts, warranty documents, technician notes, photos, videos, chat transcripts, and emails.
  3. Request a supervisor or escalation review if the same problem keeps returning or parts are delayed.
  4. Use LG’s “Voice to the President” support route for unresolved customer care complaints.
  5. If the appliance was purchased through a retailer, contact the retailer’s appliance department, delivery team, or extended warranty provider.
  6. For LG.com billing or refund issues, contact LG Order Support before filing a payment dispute.
  7. For safety issues, check LG public notices and CPSC recall information.

LG Appliances Competitors and Related Customer Service Pages

If you are comparing appliance brands or repair experiences, you may also want to review these related CSN pages:

Related Resources

LG Appliances Customer Service FAQs

What is the LG Appliances customer service phone number?

The main LG Appliances customer service phone number is 1-800-243-0000. This number can be used for appliance support, repair routing, warranty questions, parts help, and general product troubleshooting.

What are LG customer service hours?

LG lists phone support hours as Monday-Sunday, 8:00 AM-9:00 PM ET. LG also offers online chat and digital support routes through its official support website.

How do I schedule an LG appliance repair?

You can schedule an LG appliance repair through LG’s online repair request page or by calling 1-800-243-0000. Have your model number, serial number, purchase date, and issue details ready.

Who do I contact for an LG.com order or return?

For LG.com order tracking, delivery, return, refund, billing, or cancellation help, call LG.com Order Support at 1-844-810-0070 or email orders@lgsupport.com.

What if I bought my LG appliance from Lowe’s, Home Depot, Best Buy, Costco, or another retailer?

Contact the retailer first for return, exchange, delivery, installation, or retailer warranty questions. Contact LG for manufacturer warranty service, repair scheduling, model-specific troubleshooting, parts, and recall information.

How do I check my LG warranty?

Use LG’s warranty information and product registration pages. You will usually need the product model number, serial number, purchase date, and place of purchase.

How do I get LG appliance parts or accessories?

Use LG’s Parts and Accessories support page or contact LG customer service for help finding the correct part, filter, accessory, or replacement item for your model.

How do I get help with the LG ThinQ app?

Use LG’s ThinQ help articles, Help Library, chat, or phone support. Have your LG account email, phone model, Wi-Fi details, appliance model, and any error messages ready.

Page Update Note

Updated June 2026: This page was refreshed with current LG Appliances customer service routing for appliance repairs, warranty claims, LG.com orders, returns, parts, ThinQ app help, recalls, and escalation.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by LG Electronics USA. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

Share Your Experience

Have you contacted LG Appliances customer service about a refrigerator, washer, dryer, dishwasher, range, warranty claim, repair appointment, return, LG ThinQ issue, or LG.com order? Share your experience below to help other customers understand what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with LG Electronics USA, LG Electronics, or LG.com. Phone numbers, links, addresses, and support options are provided for informational purposes and may change. Always verify important warranty, repair, recall, safety, billing, and order information directly with LG or the retailer where you purchased your appliance.

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1.9 out of 5 stars (based on 7 reviews)
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Horrible!

October 12, 2018

THAT IS HORRIBLE! I hate when corporate America act like we are nothing and don’t appreciate the money that we spend with them. Please let us know if you get any resolution.

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Tasha

LG washer and dryer from Lowe’s

October 5, 2018

Dear Mr. Ellison, LG CEO

I know you just took over the company and you’re probably very busy and I am sorry for that but I need some help regarding appliances we bought from Lowe’s.

On February The 17th 2018, my husband and I purchased a washer and dryer from Lowe’s.

The salesman‘s name was Richard he was very helpful in helping us to pick out a washer and dryer he told us that LG was very good and dependable. My husband wanted to get the warranty and Richard looked at it and said that it did not cover everything in the first year and that we might want to also purchase the extended three-year warranty so we did.

He assured us that Lowes would stand behind what they sold and if there was a problem they would take care of it. he also told us if they had to come out three times to fix it they would replace it. So we purchased a washer and a dryer LG. We put it on our credit card and we paid promptly we did not pay any finance charges or anything and we did receive a rebate on the washer and the dryer for filling out the paperwork and sending it in the required time.

We left and went on vacation on 23 September we came back on the 28th I attempted to wash a load of clothes in the washer and it washed and then when it got to the spin cycle a E6 error message came on.

I had received an error message about three days after we bought the washer and I thought it was my fault because I did not do something right so I turned the power off I turned it back on and I redid the cycle. It washed and it spun. It has had an E message on it approximately four times since we purchased it. I called the store and I spoke to the young man and he told me to look in the book the next time I have an error message and it would tell me what I needed to do.

When the washer quit Friday my husband got the book and said that the E6 message error was the spin clutch to unplug it and call for service. My husband called Saturday morning to Lowe’s and spoke to the warranty department they set up an appointment for Monday, October 1 between eight and four for a technician from Startek in Farmington New Mexico to come fix the washer. they said he would call and let us know when he would be coming. We waited until 2 o’clock when Gary had to go to work and the tech never called or showed up Gary called Lowe’s they gave him the name of Star Tech and he called Star Tech and the man at start tech told him that he had rejected the call in the order and was not going to come to look at the washer. Gary called Lowes back and spoke to Cherie the assistant store manager. she told him that is not how Lowes takes care of things that she would call him back. She called him back a little while later and told him that we were just gonna have to wait a week or two weeks for Star Tech to come because they were too busy. We felt that is unacceptable so Gary went to work and I called to speak to the store manager I spoke to a young lady named Sydney and she told me that that is not how Lowes handles things. I told her yes I’ve been told that quite a bit now and the words are pretty but we would like to get something done about the brand new washer we had purchased. I asked to speak to the store manager Dan and she told me he was gone to lunch and by the end of the day she would be talking to him and somebody would be contacting me. Cherie then later called Gary and asked Gary to give Patrick from Farmington Lowes The model and serial number. Gary called me and I called Patrick at the store to give him the model and serial number. He was busy and they did call me back I gave it to him and he asked me what was going on. I told him and he said that is not how we handle things at Lowe’s. I asked Patrick where we go from here and he said he didn’t know that Cherie was his boss and asked him to get the model and serial number and that she might would be back that day to take care of it and she might not the best thing to do would be to keep calling Lowes to try to get something done. At that point, my heart just sank and I asked him so is that what it takes calling and groveling and begging to get somebody to do something for washer that we paid almost $700 for. He said he didn’t know the situation this was the first he heard of it and that he would give Cherie my message. I told him I had no intention of calling and begging and groveling to anybody that they needed to replace it that it was not working and it was not satisfactory the way they were handling it.

Gary got a call from the technician from Albuquerque New Mexico named Jim and talk to Gary about it and told Gary that he would be in the area in the next day or two and that he would try to come by.

On Tuesday, October 2 Gary got a call from Jim the technician out of Albuquerque New Mexico and he told Gary he would be here in 15 minutes.

I rushed home and opened house and got ready for him to come. On Monday I had to cancel all my appointments and waited all day for a technician to show up and they never did.

Jim the technician came look at the machine and said he could not get a voltage from the main board to the washer he conducted a test and he said it passed the test he started the cycle and it started to spin and he said well it’s working, then he did something else to the back of the washer started the cycle again and it would not work and he told me sometimes it works it doesn’t I told him it’s been doing that since I bought it. but this is the first time it had an E six message on it.

He called the LG tech and had him on speaker phone and I sit and listened to the conversation the LG tech asked the questions and Jim the technician gave him the model and serial number and spoke to LG tech and told him what it was doing the LG tech told Jim it was the main board Jim told him he could not get a reading for voltage from the main board to the bottom of the washer and the tech told him you’re going to have to replace the main board.

He told the LG tech on the phone that he was going to check the main board for connections and hung up. he then proceeded to check the main board and he said there was nothing that he could see not connected and he put it back. he then asked me who installed it and I told him Gary. he asked me if Gary leveled it I told him of course he did. He asked me if there had been a storm and a power outage and I told him no there had not been.

He told me he was sorry that he wasn’t gonna be able to help me today and that he was going to have to order a main board.

He then proceeded to run another test and it would not work he called LG again a second time and told the tech he wanted him to listen to something when he started it to spin. It had a sound and the technician told him it was the main board and the coupler. he would need to replace both of those Jim the tech asked LG tech if there was something lodged in there is and what would cause it he said no there’s nothing lodged in there it’s the main board not making connection to the washer and it’s the Coupler and the main board it needs to be replaced the technician then said oh man and I’ll bet that’s awful to have to change and the LG tech told him no it’s not all you have to do and then proceeded to tell him how to complete the repairs. Jim then told me again he was not going to be able to help me today he said you might can try it it might work it might not. it might just leave you with wet clothes in the washer he said unless you have a good relationship with Lowes and they will just replace it.

After he left I called my husband Gary and he said to call Cherie at the Farmington store and let her know what the tech said I called to speak to Cherie and they told me she was out for the day I asked to speak to Dan the store manager and they told me again he was out for the day so then I asked to speak to Richard in appliances the man who sold me the washer and dryer.

I conveyed to Richard what had gone on and he told me Karen this is just a disaster this is not how Lowes handles things. I told him I’m getting a little tired of hearing those words while they are doing nothing I told him there is no reason in this world why when you pay $1600 for a washer and dryer that you should have to do without it and it’s not acceptable.

Richard said no Karen it’s not and I’m going to talk to Cherie and find out what’s going on and what we can do for you I told him if the Cupler is already out and the main board they need to just replace the machine he said Karen if that’s already gone wrong with that yes they need to do that. Well, that was Tuesday afternoon and Richard told me that he would talk to Cherie and get back to me. this is Thursday night at almost 10 o’clock and I still have not heard anything from the Farmington Lowes.

Tuesday night Mr. Allison I loaded six baskets of laundry and I will attach the pictures to this e-mail, I went to the laundry downtown and proceeded to spend $22.50 to wash laundry at $4:50 a load and dry them.

it is inconceivable to me why I have to do that and for what they tell me the next 2 to 3 weeks if Lowes even calls me back to get the washer taken care of.

I ask you Mr. Ellison what is a good relationship with Lowes? we in HOOD FAITH bought a washer and dryer in February from Lowes. last month we bought a Frigidaire refrigerator, we bought my 82-year-old daddy a toolbox this last summer because he would not spend the money to buy one for himself. last year we spent $9000 at Lowe’s to get our roof replaced and at that time the contractor made a mistake and cut a hole in the roof and did not fix it I called Brian the store manager and Bryan and the lady over-installed sales showed up the next morning to look at it. They both were appalled and what had been done and made right by getting it fixed by a different contractor and taking care of the responsibility on our roof.

Over the last year, my husband and I have spent over $20,000 in the Farmington New Mexico Lowe’s store.

I ask you Sir what is a good relationship? Wouldn’t we have one? we paid our bills we pay them on time we put what we bought on Lowes credit card and paid by check before it was even DUE. we had no finance charges we were not late we kept our word we were honest, we was here to take care of what needed to be taken care of. I provided drinks and snacks to the men who came and did my roof. I was here as I told them I would be when they delivered the washer and dryer and the refrigerator. I feel that is a good relationship with Lowes however I do not feel Lowes has a good relationship with us. My heart hurts that somebody would take advantage of my husband and I and our honesty and our Goodnature and our trust. we trusted Lowes with our purchases and we paid a lot of money for it.

We want to retire in two years and my husband started plans to build a cabin on a piece of property we own in Pagosa Springs Colorado. He informed me this morning we will not spend a dime at Lowe’s. I like Lowes and I like what they sell but your relationships with us a customer is not a good relationship. I feel they should replace the washer there’s too much wrong with it. I take care of what I purchased and what I own. The last washer I had was purchased over 23 years ago when it went out and I bought it from Sears and it was a Kenmore I still have the warranty and the paperwork for it. I never had to have any work done on it in all the years I had it.

But this one I haven’t even had for six months it has created not only a hardship but distrust of Lowes.

My daddy taught me a person is only as good as their word so I ask you Sir what kind of relationship do you guys have with your customers? We feel

Taken advantage of. Stepped on and unappreciated.

I know you just became CEO of Lowes and you’ve inherited major problems I understand that. I understand also that you’re probably very busy man but my husband works long hard hours in the field and very hard for what we have. It truly hurts my heart to pay it out to people who could care less.

Kindest regards,

Gary and Karen Williams.

Avatar for Karen W
Karen W

LG French Door Refrigerator Issue

September 19, 2018

LG, I Purchased a kitchen suite in 2016 and my French door refrigerator has had numerous problems. Technicians have been out over 15 times with this piece of crap for the same problem. I’m looking at all these replies and I’m having the same freaking problems. I have been dealing with this problem since Aug 16th. Everything in my freezer is ruined. I have water in my freezer. Do not buy LG. They do not honor their warranty and you cannot speak with corporate.

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Mrs S

LG Nothing But Trouble

September 10, 2018

LG, 100% Agree We Switched Over To All LG 2 Years Ago And Have Had Nothing But Trouble With All Of Them The Worst Has Been The Way Overpriced Microwave. I Have Had Nothing But Trouble With It Since The Beginning The Circuit Board Had To Be Replaced Within Months Today I Spent Over An Hour Waiting For Customer Service to come out, To Be Told By ‘curtis” An Alleged Supervisor That There Was Nothing He Could Do Two Days Ago I Was Told That Because I Have Had So Much Trouble With It They Could Probably Do A Courtesy Call.

Avatar for SANDIE W
SANDIE W

LG French Door Refrigerator Issues

August 30, 2018

Bought an LG French door Refrigerator in August 2015. It needed 3 repairs in 2016. It is now 2018, bad compressor. New one installed and the refrigerator is still not working. I have had no refrigerator for over a week, in hot August!!!!!. Waiting for Another repair or replacement. LG has no respect for its customers!!!!!!

Avatar for KS
KS

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