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Midco Customer Service: Internet, TV, Billing, Outages & Reviews

If you need help with Midco internet, TV, phone, mobile, billing, outages, equipment returns, service appointments, moving service, or business support, the fastest path is to use the correct Midco support route. Midco provides regional internet, TV, phone, mobile, business, property, advertising, and sports-related services across parts of the Upper Midwest, so support options may depend on your location, account type, and service package.

Verified Midco Customer Service Contact Information

Midco Customer Service Phone: 1-800-888-1300
Residential Text Support: Text 64326
Business Text Support: Text 64378
Technical Support: Midco says technical support is available 24/7 by phone at 1-800-888-1300.
Live Chat: Available through the Midco website.
Midco Mailing Address: Midco, PO Box 5010, Sioux Falls, SD 57117

Important Equipment Return Note: Do not mail leased equipment to the general mailing address. Contact Midco or use the equipment return instructions to request the correct return method or prepaid shipping label.
Closed Captioning Phone: 1-800-888-1300
Closed Captioning Fax: 605-330-4083
Closed Captioning Email: ClosedCaptioned@Midco.com
Closed Captioning Mailing Address: 4020 W. Cayman St., Sioux Falls, SD 57107
Official Website: Midco.com
Contact Page: Midco Contact Us
Outage Page: Midco Outages
Support Center: Midco Support
Business Contact Page: Midco Business Contact

Choose the Correct Support Route

Midco support works best when you route the issue to the right service area. Use this guide before calling, texting, or using live chat.

Internet outage or service interruption: Check the Midco outage page, restart your equipment if there is no known outage, then call 1-800-888-1300, text 64326, or use live chat.
Slow internet, Wi-Fi trouble, modem/router issue, or speed problem: Use Midco internet support, run a speed test, reboot equipment, and contact technical support if the issue continues.
Billing, payments, autopay, paperless billing, or payment history: Log in to Midco My Account or call 1-800-888-1300.

TV, streaming, remote, channel lineup, or MidcoTV issue: Use Midco TV support or contact customer service with your equipment and account details.
Home phone or voicemail issue: Use Midco phone support or contact technical support.
Midco Mobile issue: Use Midco Mobile support or the mobile account tools connected to your service.

Moving, starting, stopping, or transferring service: Use My Account or contact Midco before your move date to schedule the change.
Equipment return: Use Midco’s equipment return instructions or contact Midco for a prepaid label. Do not mail equipment to the general PO Box.
Business customer support: Call 1-800-888-1300, use Midco Business live chat, or text 64378.

Closed captioning concern: Call 1-800-888-1300, fax 605-330-4083, or email ClosedCaptioned@Midco.com.

Information To Gather Before Contacting Midco

Having the right details ready can help Midco locate your account, troubleshoot your service, or resolve a billing issue faster.

Midco account number
Service address and ZIP code
Name and phone number on the account
Service type involved: internet, TV, phone, mobile, business, or property service

Modem, router, cable box, remote, or equipment model number if available
Error message, outage notice, modem light pattern, or TV error code
Date and time the issue started
Speed test results if the issue involves internet performance
Payment confirmation number, billing statement, or charge details if the issue involves billing

Move date, old address, and new address for service transfer issues
Equipment return tracking number or prepaid label details
Case number, chat transcript, or text support thread if you already contacted Midco

Common Reasons Customers Contact Midco

Internet outage or service interruption
Slow internet or Wi-Fi problems
Modem, router, or equipment troubleshooting
TV, channel lineup, remote, or streaming issues
Home phone or voicemail problems
Midco Mobile account or device questions
Billing questions, payment problems, autopay, or paperless billing
Price increase or promotional-rate expiration
Starting, stopping, moving, or transferring service
Technician appointment scheduling or missed appointment
Returning leased equipment
Business internet, phone, TV, or managed service support
Closed captioning issues
Suspicious calls, fake support numbers, or account phishing

Midco Internet and Wi-Fi Support

If your Midco internet is not working, check Midco’s outage page first. If there is no known outage, reboot your modem, router, gateway, or on-site equipment. Midco’s internet troubleshooting guidance says rebooting on-site equipment is one of the easiest first steps when experiencing connectivity issues.

If your internet is slow, test both Wi-Fi and wired connections when possible. Wi-Fi speed can be affected by distance from the router, interference, older devices, network congestion, and home layout. If you are paying for higher speeds but consistently receiving much lower results on a wired test, contact Midco technical support at 1-800-888-1300 with your speed test results and equipment details.

Midco Outage Help

For outages, use the Midco outage page, check My Account, or contact Midco by phone, live chat, or text. Midco may post outage updates online and may provide service-related text messages for customers who have opted in.

If your neighbors also have no service, it may be a broader outage. If only your home is affected, the problem may be with your equipment, wiring, service drop, account status, or local signal. Keep notes on the outage start time, affected services, and any troubleshooting steps you already tried.

Midco Billing, Payments, Autopay, and Paperless Billing

Midco accepts payments online through My Account, by phone at 1-800-888-1300, and by mail. Midco says it accepts payments by checking or savings account and by credit card, including MasterCard, Visa, and Discover. Midco also says it does not charge a fee to take a payment.

Mail payments with your statement stub or your name and account number to Midco, PO Box 5010, Sioux Falls, SD 57117. If you need proof of payment, save your confirmation number, bank record, card statement, or My Account payment history.

If your bill increased, check whether a promotion ended, taxes and fees changed, equipment fees were added, service levels changed, or one-time charges were applied. Ask Midco to explain the bill line by line if you do not recognize a charge.

Midco TV, Streaming, Channel, and Remote Help

If your TV service is not working, check whether there is an outage first. If there is no outage, restart the cable box or streaming device, check connections, verify the TV input, and replace remote batteries. If only one channel is affected, the issue may involve a channel lineup, package, regional restriction, or temporary broadcaster problem.

For MidcoTV, streaming, remote, channel lineup, or DVR problems, contact Midco support with your service address, equipment model, error message, and the channel or app involved.

Midco Phone and Voicemail Support

If your Midco home phone is not working, test whether the issue affects all phones or only one handset. Check power, wiring, modem status, phone cords, and whether internet service is also down. If the phone service is part of a modem or gateway, rebooting equipment may help.

For voicemail, calling features, caller ID, call forwarding, or phone-number questions, use Midco phone support or contact customer service at 1-800-888-1300.

Moving, Starting, Stopping, or Transferring Midco Service

If you are moving, contact Midco before your move date to schedule installation, transfer service, update your account, and confirm whether your current services are available at the new address. Midco’s live chat page notes that after a scheduled service transfer, billing access may become available four days after services are activated at the new address.

Ask whether your old equipment should be moved, exchanged, returned, or replaced. If your account number changes, confirm how autopay, saved payment methods, and account access will transfer.

Equipment Return Help

If you have leased Midco equipment to return, contact Midco or use the equipment return instructions. Midco’s contact page specifically says not to mail equipment to the general mailing address and that customers can send equipment to a specific address or contact Midco to request a prepaid shipping label.

Before returning equipment, take photos of the devices, serial numbers, cables, and shipping label. Keep the tracking number and return receipt until Midco confirms the equipment was received and removed from your account.

Midco Business Customer Support

Midco Business customers can call 1-800-888-1300, use business live chat, or text 64378. Business support may involve internet, phone, TV, managed services, enterprise connectivity, property services, advertising, or Midco Sports-related business services.

If your business depends on Midco for operations, keep a record of outage start times, ticket numbers, service-level commitments, and any business-impact documentation. For multi-location accounts, identify the affected service address and account number for each location.

Closed Captioning Inquiries

For closed captioning concerns, Midco lists phone support at 1-800-888-1300, fax at 605-330-4083, and email at ClosedCaptioned@Midco.com. Written closed captioning inquiries can be mailed to 4020 W. Cayman St., Sioux Falls, SD 57107.

Include the channel, program name, date, time, device, and description of the captioning issue when reporting a problem.

Watch Out for Fake Midco Support Numbers and Payment Scams

Telecom customers should be cautious with fake support numbers, phishing emails, suspicious texts, fake payment links, and callers claiming your internet, TV, or phone service will be disconnected unless you pay immediately. Use Midco.com, My Account, the official phone number 1-800-888-1300, official text support, and verified Midco live chat.

Do not provide passwords, two-factor codes, full card numbers, or banking details to suspicious callers.
Do not click payment links from unexpected texts or emails without verifying through Midco.com or My Account.

Be careful with sponsored ads or third-party sites that claim to be Midco customer support.
Do not allow remote access to your computer for someone claiming to fix Midco internet unless you are sure you are working with official Midco support.
If someone demands payment by gift card, crypto, wire transfer, or payment app, stop and contact Midco directly.

If you see an unfamiliar Midco charge, check My Account and contact your bank or card issuer if it appears unauthorized.

How to Escalate a Midco Customer Service Problem

Start with the correct support channel: Call 1-800-888-1300, text 64326 for residential support, text 64378 for business support, or use Midco live chat.
Check for outages first: Use the Midco outage page before assuming the issue is limited to your home or business.

Document the issue: Save screenshots, speed tests, modem light patterns, billing statements, payment confirmations, and equipment return tracking.
Ask for a case number: Get a ticket number for outages, billing disputes, technician visits, missed appointments, or unresolved technical problems.
Request supervisor review: If the first representative cannot resolve the issue, ask for escalation and provide your account details and case number.

Use written follow-up: For non-urgent issues, use chat or text support so you have a record of what was said.
Return equipment with tracking: Keep proof of return until Midco removes the equipment from your account.
Contact your payment provider if needed: If an unauthorized or unresolved billing issue remains, contact your bank or card issuer before the dispute window closes.

Midco Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows 0 out of 5 stars for Midco based on 0 customer reviews. Because there are no Midco reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend.

If you have contacted Midco about internet service, outages, TV, phone, mobile, billing, equipment returns, moving service, technician appointments, business support, or live chat response times, please share your experience below. Your review can help other customers understand what to expect before contacting Midco or choosing a service plan.

What To Expect When Contacting Midco

Midco lists technical support as available 24/7 by phone at 1-800-888-1300.

Residential customers can text 64326 for assistance.
Business customers can text 64378 or use the Midco Business contact page.
Outage, billing, and equipment issues may require your account number and service address.
Equipment returns should follow Midco’s return instructions; do not send equipment to the general PO Box.

Pricing and availability may vary by location and service package.
Moving service may involve a new account number and a short delay before billing access is fully available.
Keep case numbers, payment confirmations, and tracking records until the issue is resolved.

Frequently Asked Questions About Midco Customer Service

What is the Midco customer service phone number?

Midco customer service can be reached at 1-800-888-1300.

Does Midco offer 24/7 support?

Midco says technical support is available 24/7 by phone at 1-800-888-1300. Live chat and text support are also available through Midco’s website and support options.

How do I text Midco customer service?

Residential customers can text 64326. Business customers can text 64378.

How do I report a Midco outage?

Use the Midco outage page, My Account, live chat, text support, or call 1-800-888-1300. Check the outage page first to see whether Midco has already identified a service issue in your area.

How do I pay my Midco bill by phone?

Call 1-800-888-1300 to pay by phone. Midco also accepts online payments through My Account and mailed payments to Midco, PO Box 5010, Sioux Falls, SD 57117.

Where do I mail a Midco payment?

Mail payments with your statement stub or name and account number to Midco, PO Box 5010, Sioux Falls, SD 57117.

Where do I return Midco equipment?

Do not mail leased equipment to the general mailing address. Contact Midco or use the equipment return instructions to request the correct return method or prepaid shipping label.

Who do I contact for Midco closed captioning issues?

Call 1-800-888-1300, fax 605-330-4083, or email ClosedCaptioned@Midco.com.

Can CustomerServiceNumbers.com fix my Midco internet or bill?

No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Midco accounts, restore service, schedule technicians, issue credits, process payments, return equipment, or contact Midco on your behalf.

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Related Consumer Resources

ChargeOnMyCard.com – Research unfamiliar internet, TV, mobile, subscription, or telecom charges.
ThinkItsAScam.com – Learn how to spot fake support numbers, phishing texts, account takeover attempts, and payment scams.

ZeroStars.org – Read and share customer complaint experiences.
CSNDB.com – Find chat, text, and alternative support options.
Corporate Office Headquarters – Find corporate office contacts and complaint information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Midco or Midcontinent Communications.

Share Your Midco Customer Service Experience

Have you contacted Midco about internet service, outages, billing, TV, phone, mobile, equipment returns, moving service, technician appointments, business support, closed captioning, or support response times? Share your experience below to help other customers understand how Midco handles customer service requests.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Midco or Midcontinent Communications. This page is provided for informational and review purposes only. Contact information, support options, billing rules, service availability, equipment return procedures, and outage information may change. Always verify important details directly with Midco before making payments, returning equipment, sharing account information, or making service decisions.

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