Blue Rhino Customer Service: Tank Exchange & Propane Help

Blue Rhino customers may need help with a propane tank exchange, empty or low tank, defective valve, leaking tank, vending-machine problem, delivery order, retailer refund, damaged cylinder, no-gas issue, tank safety question, or propane exchange complaint.

Blue Rhino is a propane tank exchange and delivery brand owned by Ferrellgas. Customers commonly find Blue Rhino tanks at grocery stores, convenience stores, hardware stores, home-improvement stores, and self-service vending locations.

Blue Rhino customer-service information reviewed and updated in June 2026.

How To Contact Blue Rhino Customer Service

• Blue Rhino Propane Exchange Questions: 1-800-258-7466 or 1-800-BLU-RINO
• Blue Rhino Email: wecare@bluerhino.com
• Blue Rhino Company Contact Form: Contact Blue Rhino online
• Blue Rhino Home and Business Delivery: 1-855-860-9305
• Blue Rhino Delivery Email: wecare@bluerhino.com
• Propane Exchange Vending Questions: 1-844-380-8846
• Vending Support Email: vendinghelp@bluerhino.com
• Barbecue Accessory Questions: 1-888-398-8643
• Grill Questions: 1-800-694-0013
• Grill Support Email: service@revoace.com
• Fireplace Accessory and Fire Pit Questions: 1-800-762-1142
• Patio Heater and SkeeterVac Questions: 1-888-398-8643
• Find Blue Rhino Propane Near You: Use the Blue Rhino Propane Finder
• How Blue Rhino Tank Exchange Works: Review Blue Rhino exchange steps
• Blue Rhino Propane FAQs: Browse propane tank FAQs
• Blue Rhino Privacy / Webmaster Mail: Blue Rhino, P.O. Box 11467, Winston-Salem, NC 27116-1467
• Website: www.BlueRhino.com

Customer-service hours note: Blue Rhino’s current contact page lists support numbers, email addresses and forms, but it does not currently publish one fixed customer-service schedule for every department. The older Monday–Friday, 8 a.m.–5 p.m. Eastern Time statement should not be treated as verified current hours.

Emergency safety note: If you smell propane, suspect an active leak, see fire, or believe there is immediate danger, leave the area and call 911 or the local fire department from a safe location. Do not use a public review form for emergency propane safety issues.

Choose the Correct Blue Rhino Support Route

• Propane tank exchange complaint: Call 1-800-258-7466.
• Leaking, damaged, defective or unsafe exchange tank: Move away from ignition sources, do not use the tank, and call Blue Rhino or emergency services depending on the risk.
• Blue Rhino vending machine problem: Call 1-844-380-8846.
• Blue Rhino home or business delivery: Call 1-855-860-9305.
• Retailer refund or exchange issue: Contact the store where the tank was purchased and Blue Rhino if the product or cylinder is defective.
• No gas coming from tank: Review Blue Rhino troubleshooting and call Customer Care if the issue continues.
• Grill, accessory, fire pit or patio heater problem: Use the product-specific number listed above.
• Propane refill instead of exchange: Contact a local propane refill station rather than Blue Rhino tank exchange.
• Ferrellgas home propane account: Contact Ferrellgas directly, not Blue Rhino exchange support.

Information To Gather Before Contacting Blue Rhino

• The store name and location
• The purchase date
• The receipt or transaction record
• The type of transaction: exchange, new tank, vending purchase or delivery
• The tank sleeve or label information
• The cylinder serial number or identifying markings, if visible
• The tank date stamp or requalification mark
• Photos of the tank, valve, label and receipt
• Photos of damage, rust, leaks, missing seal or vending-machine problem
• The vending-machine location and transaction time
• The payment-card statement description
• The order number for delivery purchases
• Any case number from the retailer or Blue Rhino
• The specific resolution requested, such as replacement, refund, coupon, safety pickup, or billing correction

Do not publish home addresses, card numbers, complete receipts, personal phone numbers, exact delivery instructions, or private safety information in a public review.

Common Reasons Customers Contact Blue Rhino

• Tank appears empty or low after exchange
• Propane tank contains less gas than expected
• Confusion about 15 lb propane exchange tanks
• Tank is leaking
• Valve will not open or close properly
• No gas coming from tank
• Regulator or connector problem
• Tank is rusty, dirty, damaged or dented
• Safety seal missing or broken
• Vending machine dispensed a bad or empty tank
• Vending machine charged the card but did not release a tank
• Retailer refused refund or replacement
• Home delivery did not arrive
• Wrong delivery location
• Delivery charged but not completed
• Tank exchange location listed online but unavailable in store
• Question about whether a non-Blue Rhino tank can be exchanged
• Question about tank storage or transportation
• Possible product recall or safety concern

How Blue Rhino Propane Tank Exchange Works

Blue Rhino describes its tank exchange process as “Drop, Swap, and Go.” Customers take an empty standard grill tank to an outdoor propane display, pay at the cashier, and a store associate provides a fresh Blue Rhino tank.

For safety, do not bring a propane tank inside the store. Leave the empty cylinder by the outdoor display and follow the retailer’s instructions.

Basic Exchange Steps

1. Find a Blue Rhino retailer using the propane finder.
2. Bring the empty tank upright and secured during transport.
3. Leave the empty tank at the outdoor propane display.
4. Go inside and pay the cashier.
5. Have a store employee unlock the display.
6. Inspect the replacement tank before leaving.
7. Secure the new tank upright in the vehicle.
8. Drive directly home or to the place where the tank will be used.

Customers without an empty tank can generally buy a fresh Blue Rhino tank rather than exchanging one, but the price is usually higher because the tank itself is included.

Can You Exchange a Non-Blue Rhino Tank?

Blue Rhino states that it accepts any standard gas grill tank for exchange as long as the tank is in acceptable condition. The tank does not have to be a Blue Rhino brand tank.

A tank may be rejected if it is unsafe, badly damaged, severely rusted, not a standard grill cylinder, missing required valve parts, or otherwise unacceptable for exchange.

Blue Rhino 15 lb Propane Tank Questions

Many customers expect a standard grill cylinder to contain 20 pounds of propane, but Blue Rhino currently states that its propane grill tanks contain a net weight of 15 pounds of propane.

This is one of the most common sources of confusion. A cylinder may physically be the size often called a “20 lb tank,” but the exchange product may be sold with 15 lb of propane. Customers comparing exchange prices with refill prices should compare the actual amount of propane received, not just the cylinder size.

Questions To Ask Before Buying or Exchanging

• How many pounds of propane are included?
• Is this an exchange or an initial tank purchase?
• Is the price shown before or after tax?
• Does the store charge a different price for no-exchange purchases?
• Would a local refill station provide a different amount?
• Is convenience more important than maximum fill amount?

Do not assume that every propane exchange brand, refill station or delivery service uses the same fill amount or price structure.

Tank Appears Empty or Low After Exchange

If a newly exchanged tank appears empty, very low, unusually light, dirty, damaged or not ready to use, act quickly.

Steps To Take

1. Do not connect the tank if it appears unsafe.
2. Keep the receipt.
3. Photograph the tank label and any seal.
4. Photograph visible damage, rust or dirt.
5. Return to the retailer promptly if the problem is discovered immediately.
6. Ask the retailer for a replacement or refund according to its policy.
7. Call Blue Rhino at 1-800-258-7466 if the retailer cannot resolve it.
8. Ask for a case number.

For safety reasons, do not bring the tank inside the store while making a complaint. Ask a store employee how they want the tank handled.

Blue Rhino Vending Machine Problems

Blue Rhino vending units allow customers to buy or exchange propane tanks through a self-service machine at participating locations.

Contact Blue Rhino Vending Customer Care at 1-844-380-8846 when:

• The machine charged the card but did not release a tank
• The machine released the wrong tank
• The tank appears empty or defective
• The machine door did not open
• The machine would not accept the empty tank
• The transaction froze or timed out
• The receipt was not provided
• The location is listed but the unit is out of service

Information To Provide for a Vending Issue

• Store name and location
• Date and time of transaction
• Amount charged
• Last four digits of the payment card
• Machine number or location description
• Photos of any error message
• Photos of the tank received
• Whether the retailer was contacted

Leaking or Defective Blue Rhino Tank

Propane leaks can be dangerous. If you smell gas or suspect an active leak, do not use the tank.

Immediate Safety Steps

• Move people and pets away from the suspected leak.
• Keep the tank away from flames, sparks, cigarettes, grills, heaters and electrical switches.
• Turn the valve to the closed position only if it is safe to do so.
• Do not try to repair a damaged tank or valve.
• Do not store or use a propane tank indoors.
• Call 911 or the local fire department if there is immediate danger.
• Call Blue Rhino at 1-800-258-7466 after the immediate safety issue is controlled.

Blue Rhino advises customers not to check for leaks with a match or open flame. Use approved leak-check methods and contact Customer Care when help is needed.

No Gas Coming From a Blue Rhino Tank

A tank may appear full but not deliver gas because of a closed valve, regulator issue, connector issue, excess-flow safety feature, or appliance problem.

Basic Checks

1. Confirm that the tank valve is closed before connecting.
2. Make sure the appliance controls are off.
3. Connect the regulator securely.
4. Slowly open the tank valve.
5. Try lighting the appliance according to the manufacturer’s instructions.
6. If the appliance does not light, turn everything off and wait.
7. Check whether the regulator or hose is faulty.
8. Check whether the connector is long enough to engage the valve properly.
9. Try another compatible appliance only if safe and appropriate.
10. Call Blue Rhino or a qualified propane professional if the issue continues.

Do not modify the valve, regulator or connector. A damaged hose or regulator should be replaced rather than forced.

Transporting and Storing a Blue Rhino Propane Tank

Propane cylinders should be handled carefully even when they appear empty.

Basic Safety Tips

• Transport the tank upright.
• Secure the tank so it cannot roll or tip.
• Keep the valve closed.
• Keep the vehicle well ventilated.
• Drive directly to the destination.
• Do not leave a propane tank unattended in a vehicle.
• Never use or store a propane tank indoors.
• Store outdoors in a secure, well-ventilated location.
• Disconnect the tank before storing a grill indoors.
• Keep tanks away from heat, sparks, flames and ignition sources.

If a tank is damaged, do not attempt to repair it. Take it to a qualified propane supplier for repair or disposal guidance.

Blue Rhino Home and Business Delivery

Blue Rhino Delivery+ is available in select markets. Customers can order a tank exchange or spare tank delivery and choose a drop-off location such as a front door, side door or outside garage.

Call 1-855-860-9305 for home and business delivery questions.

Common Delivery Problems

• Delivery not available in ZIP code
• Delivery order not received
• Wrong drop-off location
• Empty tank not picked up
• Wrong number of tanks delivered
• Delivery charged but not completed
• Text or email updates not received
• Unsafe delivery location

Before Calling About Delivery

• Locate the order confirmation.
• Check the delivery address.
• Review text or email updates.
• Confirm whether exchange or spare tank delivery was ordered.
• Check the selected drop-off location.
• Photograph the delivered tank or missed delivery location.
• Ask for a delivery case number.

Retailer Refund or Replacement Problems

Blue Rhino tanks are often sold by independent retailers. A store may control the immediate refund, replacement or exchange process, while Blue Rhino can help with product complaints, defects and support questions.

When To Contact the Retailer

• The wrong item was sold
• The store charged the wrong price
• The tank was empty or unacceptable at pickup
• The transaction involved a store register or store receipt
• The retailer refused to unlock the display
• The store location was out of tanks

When To Contact Blue Rhino

• The tank is defective or leaking
• The valve will not work
• The vending machine malfunctioned
• A replacement tank appears unsafe
• The retailer cannot resolve a product issue
• A location listed by Blue Rhino is inaccurate

For best results, contact both the retailer and Blue Rhino when a store transaction and a tank defect are both involved.

Blue Rhino Tank Recalls and Safety Concerns

Propane cylinder recalls usually apply only to tanks matching specific markings, valves, dates, manufacturers or production codes.

Check recall information when a tank:

• Has a valve problem
• Leaks from the valve or connection
• Matches a recall notice
• Has unusual markings
• Appears unsafe even when closed
• Was identified by a retailer or agency as part of a recall

Compare the exact cylinder details with any recall notice. If you believe a tank is unsafe, do not use it while you investigate.

How To Escalate a Blue Rhino Complaint

1. Stop using unsafe equipment. Safety comes first with propane.
2. Contact the retailer first when the issue happened at the store. Bring the receipt, but do not bring a leaking or unsafe tank inside.
3. Call Blue Rhino Customer Care. Use 1-800-258-7466 for propane exchange complaints.
4. Use vending support when appropriate. Call 1-844-380-8846 for self-service vending-machine problems.
5. Provide photos and purchase details. Include receipt, store, tank label, valve and visible problem.
6. Request a case number. Record the representative, date and promised resolution.
7. Follow up in writing. Use wecare@bluerhino.com or the contact form when documentation is needed.
8. Contact emergency services if there is a leak or danger. Do not wait for an email response.
9. Contact the payment-card issuer when appropriate. Use this for a completed charge that the retailer or Blue Rhino cannot identify or resolve.
10. Report serious safety concerns to the appropriate agency. Depending on the issue, this may include a local fire department, state weights-and-measures office, consumer-protection agency or product-safety regulator.

Clearly state the requested resolution, such as a replacement tank, refund, vending refund, safety pickup, retailer follow-up, coupon, delivery correction or billing review.

Blue Rhino Customer Reviews and Complaint Sentiment

At the time this page was updated, the CustomerServiceNumbers.com rating module displayed a Blue Rhino rating of 0 out of 5 stars based on zero reviews.

Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or measure Blue Rhino’s current customer-service, tank exchange, vending, delivery, refund or safety-support performance.

The previous page included general statements that some customers like the convenience of tank exchange and others complain about fill amount or price. Those may be common consumer topics, but they were not supported by reviews submitted on this page, so this revision separates general consumer-help information from CSN review sentiment.

What To Include in a Blue Rhino Review

• The store name and location
• Whether the issue involved exchange, delivery or vending
• The purchase date
• Whether the tank appeared empty, low, damaged, leaking or defective
• Whether the retailer was contacted
• Whether Blue Rhino was contacted
• Which support number or email was used
• Whether a case number was provided
• What refund, replacement or coupon was offered
• Whether the issue was ultimately resolved

Do not publish home addresses, full receipts, payment-card numbers, private delivery instructions or sensitive safety information.

What To Expect When Contacting Blue Rhino

• The representative may ask where the tank was purchased.
• The retailer may handle immediate refunds or replacements.
• Blue Rhino may request photos of the tank, valve, label and receipt.
• Vending problems use a separate support number.
• Delivery issues use a separate support number.
• Accessory and grill questions may be handled by a different product-support team.
• Unsafe tanks should not be used while waiting for a response.
• Tank fill amount should be checked by net weight, not by tank size alone.
• A location listed online may still be temporarily out of tanks.
• Propane safety issues may require emergency services or a qualified propane supplier.

Blue Rhino Frequently Asked Questions

What is the Blue Rhino customer-service number?

Blue Rhino propane exchange customer service can be reached at 1-800-258-7466, also written as 1-800-BLU-RINO.

What is the Blue Rhino vending-machine support number?

For Blue Rhino propane exchange vending problems, call 1-844-380-8846.

What is the Blue Rhino delivery number?

For Blue Rhino home or business delivery questions, call 1-855-860-9305.

Does Blue Rhino offer live chat?

Blue Rhino’s current contact page emphasizes phone, email and online forms. It does not currently list a standard public live-chat option for propane exchange support.

What are Blue Rhino customer-service hours?

Blue Rhino’s current contact page does not publish one fixed customer-service schedule for every department. Use the official phone number or contact form for current availability.

How much propane is in a Blue Rhino exchange tank?

Blue Rhino currently states that its propane grill tanks contain a net weight of 15 pounds of propane.

Can I exchange a non-Blue Rhino tank?

Yes. Blue Rhino states that it accepts any standard gas grill tank for exchange as long as the tank is in acceptable condition.

What should I do if my exchanged tank seems empty?

Keep the receipt, do not use an unsafe tank, contact the retailer promptly, and call Blue Rhino at 1-800-258-7466 if the store cannot resolve it.

What should I do if my Blue Rhino tank is leaking?

Move away from ignition sources, close the valve only if safe, do not use the tank, and call emergency services if there is immediate danger. Contact Blue Rhino after the immediate safety issue is controlled.

Why am I not getting gas from my Blue Rhino tank?

Possible causes include a closed valve, excess-flow device activation, short connector, faulty regulator, appliance problem or defective valve. Do not force or modify the valve.

Can I bring a propane tank inside the store?

No. Blue Rhino instructs customers to leave the empty tank at the outdoor propane display and go inside to pay.

Who owns Blue Rhino?

Blue Rhino is a brand of Ferrellgas.

Where is Blue Rhino located?

Blue Rhino’s privacy policy lists Blue Rhino, P.O. Box 11467, Winston-Salem, North Carolina 27116-1467 for webmaster and privacy-related mail. The older 5650 University Parkway address is not shown on Blue Rhino’s current contact page.

Related Propane and Retail Customer Service Pages

• AmeriGas Customer Service
• Ferrellgas Customer Service
• Suburban Propane Customer Service
• Walmart Customer Service
• Costco Customer Service

Related Consumer Resources

• Ferrellgas Corporate Office and Headquarters Information
• Research an Unknown Blue Rhino, Retail or Propane Charge
• Check a Suspicious Blue Rhino, Propane or Refund Message
• Read and Share Propane and Retail Reviews
• Find Chat and Online Customer-Support Options

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common product problems, safety-related support questions, complaint information and practical escalation steps.

Our goal is not simply to publish one phone number. For Blue Rhino, customers may need different support routes for propane tank exchange, vending machines, delivery, retailer transactions, defective tanks, no-gas problems, grills, accessories, fire pits and safety concerns.

Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

Share Your Blue Rhino Customer Service Experience

Have you contacted Blue Rhino about a propane tank exchange, empty tank, leaking tank, no-gas problem, vending-machine charge, delivery order, refund, replacement, retailer issue or safety concern?

Leave a rating and review below. Include the store location, transaction type, support route used, whether Blue Rhino opened a case, how long assistance took and whether the problem was resolved.

Do not publish payment-card information, full receipts, home addresses, private delivery instructions, exact tank storage locations or other sensitive information.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Blue Rhino, Ferrellgas, any propane retailer, vending operator, delivery provider, fire department or product-safety agency. Blue Rhino does not provide customer support through this website. Propane safety information on this page is general consumer information and is not a substitute for emergency services, qualified propane service, fire-department guidance or professional safety advice.