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Suburban Propane Customer Service: Delivery, Billing, Gas Leaks & Reviews

If you need help with Suburban Propane delivery, billing, emergency fuel, a suspected gas leak, tank service, automatic delivery, account access, payment questions, a propane runout, service appointment, pricing concern, moving service, or a customer service complaint, the fastest path is to use the correct Suburban Propane support route. For urgent propane safety issues, do not use a website form or wait for an email response.

Verified Suburban Propane Customer Service Contact Information

Suburban Propane Customer Service: 1-800-PROPANE / 1-800-776-7263
Emergency Propane Service: 1-800-PROPANE / 1-800-776-7263
Customer Service Availability: 24 hours a day, 7 days a week, 365 days a year
Existing Customer Contact Form: Suburban Propane Existing Customer Contact
New Customer Contact Form: Become a Suburban Propane Customer
My Account Portal: Suburban Propane My Account
Pay Bill / Manage Account: Manage Your Suburban Propane Account

Emergency Delivery: Suburban Propane Emergency Delivery
Safety Information: Suburban Propane Safety Tips
Safety Information Request Center: 1-888-223-0029
Investor Relations: 973-503-9252
K-1 Inquiries: 888-878-0708
Computershare: 800-564-6253
Public Relations: 973-503-9082
Corporate Mailing Address: Suburban Propane Company HQ, 240 Route 10 West, P.O. Box 206, Whippany, NJ 07981-0206
Official Website: SuburbanPropane.com

Important Gas Leak and Carbon Monoxide Warning

If you smell, hear, or see gas, do not use an online form to report it. Leave the area or building immediately. Once you are safely away from the suspected leak, call Suburban Propane at 1-800-PROPANE / 1-800-776-7263. If you suspect carbon monoxide, evacuate immediately and call 911.

Do not operate lights, appliances, phones, cell phones, thermostats, garage door openers, vehicles, or anything that could create a spark if you suspect a gas leak. Do not return to the area until Suburban Propane, emergency responders, or a qualified professional says it is safe.

Choose the Correct Support Route

Suburban Propane support depends on whether the issue is an emergency, delivery request, billing matter, tank service question, online account issue, business account, or corporate inquiry.

Gas smell, leak, no heat, runout, emergency delivery, or urgent service: Call 1-800-776-7263 immediately.
Billing, payment, invoice, fees, statement, or account balance: Use My Account or call customer service.

Order fuel, view service history, or request paperless billing: Use the Suburban Propane My Account portal or mobile app.
Automatic delivery, budget payment plan, or service plan questions: Contact customer service or your local service center.
Tank installation, tank rental, inspection, regulator, appliance connection, or service appointment: Call customer service and ask to be routed to your local service center.

Moving in, moving out, selling a home, or closing an account: Contact Suburban Propane before the move date and request written confirmation of the account change.
Commercial, agricultural, fleet, restaurant, hotel, construction, or national account support: Use the commercial account tools or call customer service.
K-1, investor, or public company inquiry: Use the investor, K-1, or Computershare contacts listed above.

Information To Gather Before Contacting Suburban Propane

Having the right information ready can help Suburban Propane locate your account, tank, delivery history, billing issue, or service request faster.

Account number
Service address and ZIP code
Name and phone number on the account
Current propane tank percentage or gauge reading
Tank size, tank location, and whether the tank is owned or leased
Date of last delivery or requested delivery
Invoice number, statement date, payment confirmation, or fee details
Photos of the tank gauge, tank, regulator, delivery ticket, or billing issue if helpful

Whether you are on automatic delivery, will-call delivery, budget plan, or pre-buy plan
Appliances served by propane, such as heat, hot water, cooking, pool heater, generator, dryer, fireplace, or commercial equipment
Any safety issue, odor, outage, pilot-light problem, regulator concern, or low-gas warning

Case number, local office contact, service appointment confirmation, or prior email thread

Common Reasons Customers Contact Suburban Propane

Emergency propane delivery
Suspected gas leak or propane odor
Running out of propane or low tank level
Automatic delivery questions
Ordering fuel
Billing, payment, invoice, statement, or fee questions
Budget payment plan questions
Tank installation, tank rental, or tank removal
Service appointment scheduling
Regulator, pilot light, appliance, or propane system concerns
Moving, closing an account, or transferring service
Commercial propane, forklift fuel, agriculture, restaurant, hotel, or fleet service
Online account login or mobile app issues
Safety literature, propane detector, or carbon monoxide concerns

Propane Delivery and Emergency Delivery Help

Suburban Propane offers delivery services through local service centers and states that emergency propane service is available 24/7/365 by calling 1-800-776-7263. If your tank is very low, your heat is out, or your propane supply is affecting hot water, cooking, generator use, or other essential service, call rather than waiting for an online response.

If your tank ran completely empty, ask whether a leak check is required before service can be restored. Suburban Propane’s safety information warns that running out of gas can create serious safety hazards and that a leak check may be required before the gas is turned back on.

Automatic Delivery, Will-Call Delivery, and Tank Monitoring

If you are on automatic delivery, Suburban Propane estimates when to deliver based on usage and account information. If your usage changes, new propane appliances are added, the weather is unusually cold, guests are staying in the home, or your tank level is dropping faster than normal, contact Suburban Propane before the tank gets too low.

If you are a will-call customer, you may be responsible for checking the tank gauge and ordering fuel before the tank reaches a low level. Ask your local service center how much lead time is needed during winter or high-demand periods.

Billing, Invoices, Fees, and Online Payments

Suburban Propane’s My Account portal and mobile app allow customers to make payments, order fuel, view service history, and request paperless billing. If you have a billing dispute, gather the invoice number, delivery ticket, gallon amount, price per gallon, taxes, fees, payment confirmation, and account notes before contacting support.

Suburban Propane’s bill guide explains that invoices and statements can include account activity, important messages, customer service phone numbers, amount due, and fee details. If you do not recognize a fee or delivery charge, ask customer service to explain the line item and request written clarification if needed.

Budget Payment Plan and Pricing Questions

If you are concerned about propane pricing, seasonal price changes, delivery fees, rental charges, fuel recovery fees, budget plan adjustments, or pre-buy terms, contact Suburban Propane and ask for a detailed explanation before your next delivery. Propane pricing can vary by market, location, account type, delivery terms, and contract or promotional plan.

For budget payment plans, ask how the monthly amount is calculated, when the account is reviewed, what happens if actual usage is higher than expected, and how credits or balances are handled if you close the account.

Tank Installation, Tank Rental, Tank Removal, and Service Appointments

For tank installation, tank consultation, regulator work, line work, appliance connection, or tank removal, contact Suburban Propane and ask to be routed to your local service center. Do not attempt to move, disconnect, modify, repair, or cap propane equipment yourself.

If you need tank removal or are switching propane companies, document the tank ownership status, service agreement, remaining propane level, pickup request date, and any fees. Ask for written confirmation of the account closure, final bill, tank pickup, and refund policy for remaining fuel if applicable.

Moving, Selling a Home, or Closing an Account

If you are moving, selling a home, buying a home with a propane tank, or closing a Suburban Propane account, contact Suburban Propane before the closing or move date. Ask whether the tank is leased or customer-owned, whether there is a transfer process, whether an inspection is required, and how final billing will be handled.

Keep written records of the final gauge reading, move date, service address, buyer or seller details if applicable, and final account confirmation.

Commercial, Agricultural, Fleet, and National Account Support

Suburban Propane serves residential and business customers, including commercial, agricultural, forklift fuel, restaurant, hotel, construction, fleet autogas, reseller, and national account customers. Business support may require the business name, account number, delivery location, fuel use, equipment type, tax documentation, and service agreement.

If the issue affects business operations, document the impact, delivery schedule, tank level, equipment affected, and case number. Ask for escalation through the business or national account support route if regular customer service cannot resolve the issue.

Propane Safety, Pilot Lights, and Carbon Monoxide

Suburban Propane’s safety information says propane is highly flammable when mixed with air and can be ignited by flames, electrical sparks, static electricity, smoking materials, and other ignition sources. If you smell gas, even faintly, leave the area and report the leak from a safe location.

Suburban Propane strongly recommends that only a qualified professional light any pilot light that has gone out. The company also recommends propane gas detectors in certain locations and UL-listed carbon monoxide detectors according to manufacturer instructions.

For free propane safety pamphlets, scratch-and-sniff safety materials, and propane safety booklets, Suburban Propane lists the Safety Information Request Center at 1-888-223-0029.

Watch Out for Propane Payment Scams and Fake Support Numbers

Propane customers should be cautious with fake support numbers, door-to-door imposters, suspicious payment links, phishing emails, fake delivery notices, and callers claiming your propane service will be shut off unless you pay immediately. Use SuburbanPropane.com, the My Account portal, the official phone number 1-800-776-7263, or your verified local service center.

Do not provide payment information through a link in an unexpected email or text without verifying it first.

Do not pay a caller demanding gift cards, crypto, wire transfer, or payment-app transfers.
Verify the identity of any technician or delivery person before allowing access to your property.
Do not share account passwords, portal login codes, or full payment details with suspicious callers.

Be careful with third-party bill-payment sites that are not operated by Suburban Propane.
If you see an unfamiliar propane charge, check your Suburban Propane account and contact your payment provider if the charge appears unauthorized.

How to Escalate a Suburban Propane Customer Service Problem

Call the main customer service number: Start with 1-800-PROPANE / 1-800-776-7263.

Use urgent routing for safety issues: For gas smell, leaks, no heat, runout, or emergency delivery, call instead of using an online form.
Document the issue: Save delivery tickets, invoices, photos, tank gauge readings, payment confirmations, service appointment details, and names of representatives.
Ask for your local service center: Many delivery, tank, and service problems are handled locally, so ask for local follow-up when needed.

Request a case number: Get a reference number for billing disputes, delivery problems, service appointments, account closures, tank removals, or refund requests.
Ask for supervisor review: If the first representative cannot resolve the issue, ask for escalation and provide your documentation.
Use written follow-up: For billing, closing an account, tank pickup, cancellation, refund, or pricing concerns, use the contact form or written confirmation so you have a record.

Contact local authorities for safety concerns: If there is an immediate gas, fire, carbon monoxide, or life-safety issue, evacuate and call 911 or the local fire department.
Contact your payment provider if needed: If a charge is unauthorized or a refund is unresolved, contact your bank, card issuer, or payment provider before the dispute deadline closes.

Suburban Propane Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows 0 out of 5 stars for Suburban Propane based on 0 customer reviews. Because there are no Suburban Propane reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

If you have contacted Suburban Propane about a delivery, emergency fuel request, suspected gas leak, billing issue, tank service, automatic delivery, budget plan, pricing concern, account closure, tank removal, or customer service response time, please share your experience below. Your review can help other propane customers understand what to expect before contacting Suburban Propane.

What To Expect When Contacting Suburban Propane

Suburban Propane lists customer service as available 24/7/365.
For gas smell, suspected leaks, or carbon monoxide concerns, evacuate first and call from a safe location.
My Account and the mobile app can be used to make payments, order fuel, view service history, and request paperless billing.

Delivery and service issues may be handled by your local service center.
Running out of propane may require a leak check before service is restored.
Billing disputes are easier to resolve when you have invoice numbers, delivery tickets, gallon amounts, and payment records.

Tank removal, account closure, and moving issues should be confirmed in writing.
Propane safety issues should never be handled only through email or a web form.

Frequently Asked Questions About Suburban Propane Customer Service

What is the Suburban Propane customer service phone number?

Suburban Propane customer service can be reached at 1-800-PROPANE / 1-800-776-7263.

Is Suburban Propane customer service available 24/7?

Yes. Suburban Propane states that customer service is available 24 hours a day, 7 days a week, 365 days a year.

What should I do if I smell propane gas?

Leave the area immediately. Do not use lights, appliances, phones, or anything that could create a spark. Once you are safely away, call Suburban Propane at 1-800-776-7263. If you suspect carbon monoxide or there is immediate danger, call 911.

Can I report a gas leak through the Suburban Propane website?

No. Suburban Propane says not to use the website to report a gas smell, sound, or visible leak. Evacuate and call from a safe location.

How do I pay my Suburban Propane bill online?

Use the Suburban Propane My Account portal or mobile app to make payments, order fuel, view service history, and request paperless billing.

What happens if I run out of propane?

Running out of propane can create safety risks. Suburban Propane’s safety information says a leak check may be required before the gas is turned back on. Contact Suburban Propane or a qualified professional.

Where is Suburban Propane headquartered?

Suburban Propane’s corporate mailing information is Suburban Propane Company HQ, 240 Route 10 West, P.O. Box 206, Whippany, NJ 07981-0206.

Who do I call for Suburban Propane investor or K-1 questions?

Investor Relations is listed at 973-503-9252. K-1 inquiries are listed at 888-878-0708.

Can CustomerServiceNumbers.com order propane or fix my Suburban Propane account?

No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Suburban Propane accounts, order fuel, dispatch service, process payments, issue refunds, close accounts, remove tanks, or contact Suburban Propane on your behalf.

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Suburban Propane or Suburban Propane Partners, L.P.

Share Your Suburban Propane Customer Service Experience

Have you contacted Suburban Propane about a propane delivery, emergency delivery, billing issue, pricing concern, tank service, account closure, tank removal, automatic delivery, budget plan, safety issue, or customer service response time? Share your experience below to help other customers understand how Suburban Propane handles support requests.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Suburban Propane or Suburban Propane Partners, L.P. This page is provided for informational and review purposes only. Contact information, delivery policies, emergency procedures, pricing, fees, billing rules, account tools, tank service terms, safety recommendations, and support options may change. Always verify important details directly with Suburban Propane. For gas smells, suspected leaks, carbon monoxide concerns, fire, or immediate danger, evacuate and call emergency services or Suburban Propane from a safe location.

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