Ferrellgas customer service can help with propane delivery, refill requests, billing, MyFerrellgas account access, payment options, tank installation questions, pricing, service complaints, and propane safety concerns. If you smell gas or believe there is a propane emergency, leave the area immediately and call 911 or your local fire department from a safe distance.
How to Contact Ferrellgas Customer Service
You can contact Ferrellgas using the following official support options:
- Customer Service Phone Number: 1-888-337-7355
- Customer Service Hours: Monday-Friday, 8 AM-5 PM local time
- Text Support: 573-207-5975. Text HELP for customer service, ORDER for delivery, or QUOTE for pricing.
- Contact Form: Ferrellgas Contact Us
- Request a Propane Refill: Ferrellgas Request a Fill
- MyFerrellgas Account Login: MyFerrellgas.com
- Find a Ferrellgas Location: Ferrellgas Locations
- Propane Safety Information: Ferrellgas Safety Resources
- Corporate Headquarters Location: Liberty, Missouri
- Official Website: ferrellgas.com
Important Propane Emergency Warning
If you smell gas, hear gas escaping, suspect a leak, or believe there is a propane emergency, do not try to solve the issue through a public review or standard customer service form.
Leave the area immediately and from a safe distance call 911 or your local fire department. Do not return until emergency authorities say it is safe. Avoid flames, smoking, electrical switches, phones inside the affected area, vehicles, or anything that could create a spark.
Best Reasons to Contact Ferrellgas
Customers may contact Ferrellgas for help with:
- Scheduling propane delivery
- Checking delivery status or estimated delivery timing
- Requesting a refill when a tank is low
- Setting up Auto Fill, Will Call, or other delivery options
- MyFerrellgas login, account setup, invoice, or payment issues
- Billing questions, payment plans, Budget Billing, AutoPay, or credits
- Propane price quotes or new customer setup
- Tank installation, tank pickup, tank exchange, or service questions
- Property damage claims involving delivery trucks, tanks, trenches, or lines
- Complaints about missed deliveries, long hold times, or local office response
- Moving into or out of a propane-served home
- Residential, business, agricultural, forklift, autogas, or national account service
Information to Have Ready Before Calling Ferrellgas
Before contacting Ferrellgas customer service, gather:
- Your Ferrellgas account number
- The service address and billing ZIP code
- Your current tank percentage or gauge reading
- The date you requested delivery, if already scheduled
- Your delivery type, such as Will Call or Auto Fill
- Invoice numbers, payment confirmation numbers, or billing notices
- Photos of tank, driveway, trench, yard, or property damage if relevant
- Any text, chat, email, or MyFerrellgas confirmation messages
- A short explanation of the issue and the resolution you are requesting
Do not post your account number, full service address, tank location, gate codes, payment information, phone number, email address, or photos showing private property details in a public review.
Ferrellgas Propane Delivery and Refill Help
Ferrellgas customers can request propane deliveries by phone, online through MyFerrellgas, by chat, or by text. If you are a Will Call customer, monitor your tank level and request a refill before your tank gets too low. Ferrellgas guidance commonly reminds customers to order before the tank is near empty so there is time for scheduling, routing, and delivery.
For delivery problems, document:
- The date you requested a refill
- Your tank percentage when you placed the order
- Any estimated delivery date provided
- Text, email, chat, or MyFerrellgas confirmations
- Weather, driveway, gate, access, road, or dog-related access issues
- Any missed delivery notice or local office message
If your tank is extremely low and the home relies on propane for heat, hot water, cooking, or medical-related household needs, contact Ferrellgas directly and clearly explain the urgency.
MyFerrellgas Account, Invoice, and Payment Help
MyFerrellgas can be used to manage a home or business propane account, request delivery, view invoices, pay bills, and chat with customer service. If you cannot access your account, have your account number, billing ZIP code, email address, and most recent invoice available.
For billing disputes or payment questions, keep:
- Copies of invoices and payment confirmations
- AutoPay or Budget Billing enrollment details
- Bank or card payment dates
- Copies of emails, letters, and account screenshots
- Notes from phone calls, including dates and names if available
Do not post banking details, full credit card numbers, payment screenshots, account numbers, or billing statements in a public review.
Ferrellgas Pricing, Quotes, and New Customer Questions
Propane pricing can vary by location, service type, delivery plan, tank ownership, usage, season, fees, market conditions, and available promotions. New customers should request a current quote directly from Ferrellgas and ask about all charges before starting service.
Questions to ask before signing up include:
- Is the quoted propane price fixed, promotional, or subject to change?
- Are there delivery fees, minimum delivery amounts, rental fees, hazmat fees, or service fees?
- Will I own or lease the propane tank?
- What happens if I switch propane companies?
- How much notice is required for delivery?
- What payment plans are available?
- What are the terms for Auto Fill, Will Call, Budget Billing, or AutoPay?
Tank Installation, Property Damage, and Access Complaints
If your complaint involves a propane tank installation, trench, gas line, delivery truck, yard damage, driveway damage, fence, gate, utility line, or cable line, contact Ferrellgas directly and keep clear records.
Helpful documentation may include:
- Photos taken before and after the work or delivery
- Marked utility-line documentation, if available
- Service tickets, work orders, or installation paperwork
- Names of contractors, drivers, or local office representatives if known
- Dates, times, and details of calls or visits
- Repair estimates from qualified contractors, if applicable
Avoid posting private addresses, gate codes, exact tank locations, photos of utility entry points, or other home-security details in public reviews.
Moving In, Moving Out, or Switching Propane Companies
If you are moving into or out of a home served by Ferrellgas, contact the company before the move date. Ask how the account transfer, tank reading, balance, final delivery, tank ownership, equipment pickup, and deposit or credit balance will be handled.
If switching propane companies, ask whether the tank is owned by you, Ferrellgas, a prior homeowner, or another supplier. Tank ownership and removal rules can affect timing, fees, and which company is allowed to fill the tank.
Ferrellgas Customer Service Reviews and Complaints
The live CustomerServiceNumbers.com Ferrellgas page currently shows a 3.0-star rating based on 1 submitted review. The visible review complains about repeated calls, lack of manager callbacks, poor service, tank delivery damage, utility or cable line damage, and an unresolved trench issue.
Because there is only one visible CSN review, this page should not claim that Ferrellgas customers commonly praise or complain about any issue based only on CSN feedback. Customers who have contacted Ferrellgas can help others by sharing reviews about:
- How easy it was to reach Ferrellgas by phone, text, chat, or MyFerrellgas
- Whether delivery was completed when promised
- How billing or payment questions were handled
- How low-tank or urgent delivery concerns were handled
- Whether property damage complaints were investigated
- Whether local office or manager follow-up occurred
- How cancellation, move-out, or account transfer issues were resolved
Privacy and Safety Warning Before Leaving a Ferrellgas Review
Propane service involves home energy, delivery access, tanks, fuel lines, billing, and safety-sensitive information. Please do not post:
- Your full address, gate code, or exact tank location
- Ferrellgas account numbers or invoice numbers
- Full names, phone numbers, or email addresses
- Credit card, bank, AutoPay, or Budget Billing details
- Photos showing private property access, security systems, gas lines, or utility entry points
- Emergency reports that should be directed to 911, local fire officials, or Ferrellgas immediately
- Threatening, abusive, or harassing comments about employees, drivers, or local office staff
CustomerServiceNumbers.com moderates comments for profanity, spam, and private personal information.
How to Escalate a Ferrellgas Complaint
If your Ferrellgas issue is not resolved after your first contact attempt:
- Call 1-888-337-7355 during business hours.
- Use the official Ferrellgas contact form and keep a copy of your message.
- Log in to MyFerrellgas to check orders, invoices, account notes, and payment history.
- Use chat or text support if you need written confirmation of a delivery, refill, quote, or support request.
- Ask for escalation to a local office, supervisor, district manager, or customer care manager when appropriate.
- Keep photos, invoices, confirmations, repair estimates, and call notes until the complaint is resolved.
- If the issue involves possible gas leakage, fire risk, or immediate safety danger, leave the area and call 911 or the local fire department from a safe location.
Ferrellgas Customer Service FAQs
What is the Ferrellgas customer service phone number?
Ferrellgas lists its customer service phone number as 1-888-337-7355.
What are Ferrellgas customer service hours?
Ferrellgas lists regular customer service options during business hours, Monday-Friday, 8 AM-5 PM local time. Emergency propane or suspected gas-leak situations should be handled by leaving the area and calling 911 or the local fire department from a safe distance.
How do I order propane from Ferrellgas?
Current customers can request propane delivery through MyFerrellgas, by phone, by chat, or by texting ORDER to 573-207-5975.
How do I check my Ferrellgas bill or invoice?
Log in to MyFerrellgas to view current and past invoices, make payments, and manage account details. You can also call customer service for billing help.
Where is Ferrellgas headquartered?
Ferrellgas states that its headquarters are located in Liberty, Missouri. Customers should use Ferrellgas’ official customer service routes for account, delivery, billing, and safety questions.
What should I do if I smell propane gas?
Leave the area immediately and call 911 or your local fire department from a safe distance. Do not use public reviews, email, or routine customer service forms for a suspected propane emergency.
Is CustomerServiceNumbers.com affiliated with Ferrellgas?
No. CustomerServiceNumbers.com is an independent customer service and review website and is not affiliated with Ferrellgas, Ferrellgas Partners, L.P., or any related company.
Related Customer Service Resources
- AmeriGas Customer Service
- Suburban Propane Customer Service
- Blue Rhino Customer Service
- Ferrellgas Corporate Office Headquarters
- Identify Unknown Credit Card Charges
- Read and Leave Consumer Reviews
Why Trust CustomerServiceNumbers.com
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact information, reviews, complaints, and support resources since 2004. The site is independently maintained and provides a place for customers to share service experiences and report problems.
Share Your Experience with Ferrellgas
Have you contacted Ferrellgas customer service about propane delivery, a low tank, billing, MyFerrellgas, payment options, property damage, tank installation, pricing, cancellation, account transfer, or a service complaint? Share your experience below to help other customers understand what to expect.
Please keep your review focused on customer service and do not post propane emergency details that need immediate response, account numbers, payment information, full addresses, gate codes, phone numbers, email addresses, tank locations, or photos showing private home access points.
Page Update Note
This Ferrellgas customer service page was updated on July 3, 2026, to verify current contact information, correct customer service hours, remove outdated address information, add propane emergency guidance, summarize the live CSN review, and improve support details for delivery, billing, MyFerrellgas, safety, and complaints.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Ferrellgas, Ferrellgas Partners, L.P., or any related company. This page is for informational and review purposes only. Contact details, delivery options, service hours, propane pricing, billing rules, safety procedures, emergency guidance, and company policies can change. Always confirm current information through Ferrellgas’ official website or customer service channels. For suspected propane leaks, gas odors, fire danger, or urgent safety situations, leave the area and contact emergency authorities immediately.
