Ferragamo is a luxury fashion company offering shoes, handbags, clothing, leather goods, accessories, jewelry, watches, eyewear and fragrances. Customers can contact Ferragamo about online orders, delivery, returns, damaged merchandise, repairs, boutique purchases and product-authenticity concerns.
Ferragamo Customer Service Information
U.S. Customer Care: 1-866-337-7242
Customer-Care Hours: Monday–Friday, 9 a.m.–9 p.m. ET, excluding holidays
Email: customercare@sf.ferragamo.com
Online Support: Ferragamo Contact Us
Track or Return an Order: Ferragamo Order Portal
Find a Boutique: Ferragamo Store Locator
Official U.S. Website: Ferragamo.com
E-Commerce Correspondence Address: Ferragamo, 663 Fifth Avenue, New York, NY 10022, Attention: E-Commerce
Information to Have Ready
- Your Ferragamo order number and account email address
- The purchase and delivery dates
- The product name, item number, size and color
- The place of purchase, such as Ferragamo.com, a boutique or another retailer
- The payment method and amount charged
- Photographs of damage, defects, packaging and shipping labels
- The tracking number and delivery status
- Proof of purchase for a return or repair request
- Any previous customer-care case number
How to Contact Ferragamo Customer Service
Call Ferragamo Customer Care at 1-866-337-7242 for assistance with U.S. online orders, products, delivery, returns and other services. Phone support is available Monday through Friday from 9 a.m.–9 p.m. Eastern time, excluding holidays.
Customers can also email customercare@sf.ferragamo.com or use the official Ferragamo contact page. Include the order number and a concise explanation of the requested resolution, but do not email complete payment-card information.
Track or Return a Ferragamo Order
Use Ferragamo’s order tracking and return portal to review an order’s status or begin an eligible online return. Enter the order number and email address associated with the purchase.
If tracking information has not updated, check the shipment-confirmation email before contacting Customer Care. Have the order and tracking numbers ready.
Changing or Canceling an Online Order
Ferragamo’s U.S. terms state that a confirmed order generally cannot be modified or canceled. Contact Customer Care immediately if the shipping address, size, color or other order information is incorrect, but a change is not guaranteed.
Ferragamo specifically states that shipping addresses cannot be modified on PayPal or Klarna orders. If cancellation is unavailable, ask whether the merchandise may be returned after delivery.
Ferragamo Shipping and Delivery
Ferragamo currently offers free standard delivery for eligible U.S. online orders. Standard delivery is estimated at approximately four to six business days after shipment. Express and next-business-day options may be available for an additional charge.
Delivery estimates are not guarantees. Products located outside Ferragamo’s primary warehouse and Custom or Made to Order merchandise may require additional processing time.
Ferragamo does not currently deliver U.S. website orders to P.O. boxes, APO/FPO addresses or freight forwarders. Shipping services and availability may also differ for Alaska and Hawaii.
Signature Requirement and Missed Deliveries
Ferragamo requires a signature for online-order deliveries. The carrier may make up to three delivery attempts on consecutive business days. An undelivered package may then be returned to Ferragamo.
Monitor the tracking information and use the carrier’s official delivery tools when available. Do not follow delivery-payment links from unexpected texts or emails without first verifying the shipment through Ferragamo or the carrier.
Ferragamo Ship-to-Store Orders
Customers who select Ship to Store must generally present the order number and current government-issued identification when collecting the purchase. An authorized third party may also need the order number and identification.
Ferragamo currently provides 15 calendar days after the order arrives at the boutique for pickup. An uncollected order may be returned to the warehouse and processed as a return to the original payment method.
Ferragamo Online Return Policy
Most eligible Ferragamo website purchases may be returned within 30 days after delivery. Merchandise must be returned in its original condition and packaging with applicable tags attached. The completed return form should be included.
Sale or clearance merchandise and timepieces must be received by Ferragamo within 10 days after delivery. A returned timepiece must include its original warranty booklet.
Review the current Ferragamo U.S. terms and conditions before returning merchandise because eligibility, procedures and exclusions can change.
Ferragamo Final-Sale Merchandise
Ferragamo currently lists the following merchandise as final sale and ineligible for a standard return:
- Custom or Made to Order items
- Gold and silver jewelry
- Opened fragrances
- Personalized merchandise
Unopened fragrance must remain in its original plastic wrapping to qualify for an otherwise eligible return. Worn, altered, damaged, soiled or incomplete merchandise may be rejected and sent back to the customer.
Ferragamo Return Shipping and Refunds
Customers following Ferragamo’s return procedure are generally not charged for return shipping when using the designated UPS return method. A customer who chooses another courier may be responsible for that shipping expense and assumes the associated shipment risk.
After Ferragamo receives, inspects and accepts an eligible return, the refund is issued to the original payment method. Ferragamo’s terms allow up to 30 days after receipt and inspection to issue the refund. Original expedited or other shipping charges are generally nonrefundable.
Keep the return receipt and tracking number until the refund has posted. Contact Customer Care if the return shows as delivered but no refund update appears within the stated processing period.
Damaged, Defective or Incorrect Products
Inspect the merchandise and packaging immediately after delivery. If the package appears tampered with or the product is damaged, missing or different from what was ordered, record the problem on the delivery document when possible and contact Ferragamo promptly.
Photograph the product, packaging, labels and damage before using or returning anything. Customer Care may provide a return-reason code and instructions for replacement or return.
Do not discard the packaging, tags or delivery documents until Ferragamo has reviewed the claim.
Online Purchases Versus Boutique or Retailer Purchases
Ferragamo’s website return procedure applies to merchandise purchased directly from the U.S. Ferragamo website. For a boutique purchase, contact the boutique shown on the receipt. Use the official Ferragamo store locator to find its current phone number and hours.
If the item came from a department store, authorized retailer or other seller, begin with that seller because its return and exchange rules may apply. Do not send merchandise to Ferragamo’s corporate or correspondence address without return authorization and instructions.
Ferragamo Repair Services
Ferragamo offers repair evaluations for selected authentic products when the requested repair is considered feasible. Repair availability and conditions depend on the product, its condition and the boutique or location handling the request.
Contact Customer Care or a Ferragamo boutique before bringing in or shipping the product. Have proof of purchase and photographs ready. A repair may require inspection before Ferragamo can determine eligibility, cost and estimated completion time.
Do not assume that every item can be repaired or that a repair will be complimentary. Request a written estimate and expected completion date before authorizing paid work.
Authenticity and Counterfeit Ferragamo Products
Ferragamo recommends purchasing through its official website, Ferragamo boutiques or authorized distributors to help ensure authenticity. Some shoe models contain a passive NFC tag used to help identify product provenance, but not every product necessarily has the same feature.
If merchandise came from a resale marketplace or unauthorized seller, contact that seller about its authenticity guarantee and dispute process. Save the listing, receipt, seller information, photographs and payment records.
Suspicious websites, listings or conduct involving Ferragamo trademarks can be reviewed through Ferragamo’s official Brand Protection page.
How to Escalate a Ferragamo Complaint
- Collect the order number, proof of purchase, tracking records and photographs.
- Call Customer Care or send a written message explaining the problem.
- State the specific resolution requested, such as delivery, replacement, return, repair or refund.
- Request a case number and record the representative’s name.
- Ask for the expected response or completion date.
- Follow up through the same case if that date passes.
- For a boutique purchase, ask the boutique manager to review the matter.
Privacy and Counterfeit Warning
Do not publish complete order numbers, payment-card details, account passwords, home addresses, identification documents, return labels or private correspondence in a public review.
Use official Ferragamo websites and verified boutique information. Be cautious of counterfeit websites, social-media sellers and unexpected messages requesting gift cards, cryptocurrency, remote access, verification codes or payment through an unfamiliar link.
Ferragamo Customer Reviews and Complaints
Ferragamo currently has a 3-out-of-5-star rating on CustomerServiceNumbers.com based on one review. The review, submitted in June 2016, alleges a lengthy wait for shoes and dissatisfaction with management’s response.
Because this is one historical review, it does not establish a current or companywide customer-service trend. Additional firsthand reviews are needed before drawing broader conclusions about Ferragamo support.
Share Your Ferragamo Experience
If you have contacted Ferragamo about an order, delivery, return, refund, damaged item, repair or boutique purchase, you may share a firsthand review below. Explain the support route used, response time and outcome without including private information.
Reviews should be factual and based on your own experience. Avoid unsupported accusations, offensive language or personally identifying information about employees or other customers.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer-service information since 2004. We review contact details, support routes, company policies and related links against current official sources whenever a page is updated.
Phone numbers, hours, shipping fees, return periods and repair policies can change. Confirm important or time-sensitive information through Ferragamo’s official website or Customer Care before taking action.
Related Customer Service Pages
Frequently Asked Questions
What is the Ferragamo customer-service number?
Ferragamo U.S. Customer Care can be reached at 1-866-337-7242.
What are Ferragamo’s customer-service hours?
Ferragamo lists U.S. phone support Monday–Friday from 9 a.m.–9 p.m. ET, excluding holidays.
How long do I have to return a Ferragamo online purchase?
Most eligible online merchandise may be returned within 30 days after delivery. Sale, clearance and timepiece returns must be received within 10 days. Exclusions apply.
Can personalized or Made to Order products be returned?
No. Personalized, Custom and Made to Order merchandise is generally final sale.
Does Ferragamo repair shoes and handbags?
Ferragamo offers repair evaluations for selected authentic products when repair is feasible. Availability and conditions depend on the product and location.
Can I return a department-store purchase through Ferragamo.com?
No. Ferragamo’s website return process applies to website purchases. Contact the department store or original seller about merchandise purchased elsewhere.
Is CustomerServiceNumbers.com affiliated with Ferragamo?
No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access orders, authorize returns, issue refunds, authenticate merchandise or arrange repairs.
CustomerServiceNumbers.com Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website. This website is not affiliated with, endorsed by or operated by Ferragamo, Salvatore Ferragamo S.p.A., S-Fer International, Inc. or any Ferragamo boutique or retailer.
CustomerServiceNumbers.com cannot access customer accounts, track or cancel orders, authorize returns, issue refunds, inspect products, determine authenticity, approve repairs or provide official Ferragamo support. Customers must contact Ferragamo or the original seller directly for product- or order-specific assistance.
Reviews and comments are submitted by individual users and reflect their personal experiences and opinions. They are not verified, approved or endorsed by Ferragamo or CustomerServiceNumbers.com. Reviews may be moderated for spam, private information, threats, impersonation, unsupported allegations or other prohibited content.
Contact information, service hours, shipping charges, return periods and company policies may change without notice. Always verify time-sensitive information through Ferragamo’s official support channels.
Last updated: August 13, 2026.
