Louis Vuitton customers may need help with an online order, delivery, return, exchange, refund, damaged product, repair, store purchase, MyLV account, gift, or customer-service complaint. Louis Vuitton provides U.S. support through Client Services, live chat, its website, the LV App, and its network of stores.
Louis Vuitton Customer Service Contact Information
- U.S. Client Services: 1-866-884-8866 or 1-866-VUITTON
- Client Services Hours: Monday-Friday, 9:00 AM-8:00 PM CT; Saturday-Sunday, 10:00 AM-7:00 PM CT
- Live Chat: Available during Client Services hours through the official contact page
- Contact Page: Louis Vuitton Contact Us
- Help and FAQs: Louis Vuitton Frequently Asked Questions
- Store Locator: Find a Louis Vuitton Store
- U.S. Corporate Address: Louis Vuitton North America, Inc., 1 East 57th Street, New York, NY 10022
- Official U.S. Website: LouisVuitton.com
Client Advisors can help with online purchases, product questions, delivery, returns, exchanges, MyLV accounts, store information, repairs, and other customer-service issues.
Best Louis Vuitton Support Route by Issue
- Online order: Call Client Services or use live chat.
- Order tracking: Sign in to MyLV or check the shipping-confirmation email.
- Return or exchange: Use the online return process or contact Client Services.
- Boutique purchase: Contact the store where the purchase was made or Client Services.
- Department-store purchase: Check the specific return rules for that Louis Vuitton department-store location.
- Repair: Request service through the LV App or visit a Louis Vuitton store.
- Product-care question: Use Louis Vuitton Care Services or speak with a Client Advisor.
- Store appointment: Locate the boutique online and book an appointment when available.
- Accessibility or privacy question: Use the legal-inquiry option available through Louis Vuitton’s official contact page.
Information to Have Before Contacting Louis Vuitton
Gather the information that applies to your issue before calling or chatting:
- Order number
- Email address associated with the purchase
- Purchase date
- Louis Vuitton store or department-store location
- Original receipt, invoice, or gift receipt
- Product name or reference number
- Color, size, and material
- Shipping tracking number
- Return or exchange confirmation
- Repair reference when applicable
- Photographs of damage or a product concern
- The refund, exchange, repair, or other resolution requested
Do not post complete order numbers, payment information, home addresses, tracking numbers, account credentials, repair references, or other private information in a public review.
How to Track a Louis Vuitton Order
Louis Vuitton customers can track an order by signing in to their MyLV account or by using the tracking information included in the shipping-confirmation email.
If an expected package has not arrived:
- Review the shipping-confirmation email.
- Check the carrier’s latest tracking status.
- Confirm that the shipping address is correct.
- Check with household members, building staff, concierge desks, mailrooms, or package rooms.
- Contact Louis Vuitton Client Services if the package remains missing.
Keep the shipping carton, packaging, and delivery information if an order arrives damaged, opened, or incomplete.
Louis Vuitton Returns and Exchanges
Louis Vuitton currently allows eligible merchandise in perfect, saleable condition to be returned or exchanged within 30 days of the original purchase date.
Returned merchandise should include:
- The original receipt
- Original packaging
- Included accessories and documentation
- Applicable certificates for watches or jewelry
Refunds are issued to the original form of payment in the same currency and country or region as the original transaction.
Some payment methods, store types, and product categories have additional restrictions.
Louis Vuitton Items That Cannot Normally Be Returned
Louis Vuitton currently identifies the following as final sale:
- High Watches
- High Jewelry
- Personalized products
- Made-to-order merchandise
- Hot-stamped products
- Engraved products
Beauty products must be unused and returned with their original packaging and accessories. Perfume packaging must remain sealed to qualify for a return or exchange.
Always check the product page and receipt before purchasing an item that is personalized or subject to special return rules.
How to Return a Louis Vuitton Online Order
Eligible online purchases can be returned using Louis Vuitton’s online return process.
A typical mail return involves:
- Sign in to MyLV or access the order-management process.
- Register the return.
- Place the merchandise in its original packaging with the receipt and required documents.
- Use the prepaid return label supplied by Louis Vuitton.
- Drop the package at the designated UPS location.
- Keep the return receipt and tracking information until the refund is complete.
If a replacement label is needed, contact Client Services at 1-866-884-8866.
Once a mail return has been initiated through Louis Vuitton’s online return process, follow the provided shipping instructions rather than taking that return package to a store.
Returning an Online Purchase to a Louis Vuitton Store
Eligible Louis Vuitton online purchases can generally be returned or exchanged at qualifying Louis Vuitton stores, but department-store locations have additional restrictions.
Purchases should be accompanied by the original receipt or invoice, packaging, and required documentation.
Department-store Louis Vuitton locations may follow different rules. Purchases involving Nordstrom, Macy’s, Bloomingdale’s, Saks, Neiman Marcus, or another leased retail location should be checked carefully before visiting a different store for a refund or exchange.
Louis Vuitton Department-Store Returns
Where an item was purchased can determine where it may be returned.
Louis Vuitton’s current policy states that merchandise purchased from a department-store location generally must be refunded through the same department-store brand.
Nordstrom Louis Vuitton locations have particularly specific rules: merchandise purchased there can only be returned or exchanged at the original Nordstrom purchase location and the transaction must be handled by a Louis Vuitton employee.
For a department-store purchase, call the original location before making a special trip to another boutique.
Louis Vuitton Gift Returns
Louis Vuitton gifts may be eligible for return or exchange when accompanied by the original invoice or gift receipt, packaging, and documentation.
Refunds are made to the original payment method rather than paid to the gift recipient.
Gift recipients should contact Client Services at 1-866-884-8866 if they do not have enough purchase information to determine the correct return route.
Louis Vuitton Repairs and Product Care
Louis Vuitton provides repair services for eligible products.
Customers can currently request a repair:
- Through the Louis Vuitton mobile app
- At a Louis Vuitton store
Louis Vuitton states that all of its stores can assist with repair requests and advises customers to allow its artisans up to approximately six weeks to complete a repair.
The actual process can depend on the product, its condition, required materials, available parts, and the type of work needed.
Before requesting service, gather:
- The product
- Purchase information when available
- Photographs showing the problem
- Any previous repair documentation
- A description of when and how the problem occurred
Use the official Louis Vuitton Care Services page for current repair information.
Louis Vuitton Store Purchases and Appointments
Louis Vuitton products are sold through the company’s own stores, selected Louis Vuitton departments within department stores, the official Louis Vuitton website, and Client Services.
Use the official Louis Vuitton Store Locator to confirm:
- Store address
- Current telephone number
- Opening hours
- Available services
- Appointment options
Store hours can change for holidays, events, renovations, or local conditions, so check the individual boutique listing before visiting.
Damaged or Defective Louis Vuitton Products
If a product arrives damaged or develops a problem, contact Louis Vuitton rather than attempting an unauthorized repair first.
Keep:
- The product and packaging
- The receipt or invoice
- Photographs showing the condition
- Shipping information for an online order
- Previous correspondence with the store or Client Services
Explain whether the concern involves shipping damage, hardware, stitching, leather or canvas, a zipper, handle, lining, closure, or another part of the item.
A Client Advisor or store representative can determine whether the issue should be handled as a return, exchange, product-care request, or repair assessment.
Louis Vuitton Ownership
Louis Vuitton is part of LVMH Moët Hennessy Louis Vuitton, the global luxury group headquartered in France.
For ordinary Louis Vuitton orders, returns, repairs, stores, deliveries, and product issues, customers should begin with Louis Vuitton Client Services rather than contacting LVMH.
How to Escalate a Louis Vuitton Complaint
If an initial contact does not resolve the issue:
- Gather the order number, receipt, photographs, tracking information, and previous correspondence.
- Call Client Services at 1-866-884-8866 or use live chat.
- Explain what happened and state the resolution requested.
- Keep notes showing the date and outcome of each contact.
- Ask for further review when a promised refund, repair, exchange, or other resolution does not occur.
- For a store-specific problem, identify the exact boutique or department-store location.
For additional U.S. corporate information, see the Louis Vuitton Corporate Office link below.
Louis Vuitton Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 3.0 out of 5 stars based on 2 Louis Vuitton reviews.
Both published reviews are historical and date from 2015.
One reviewer described difficulty returning a gift purchased at a Louis Vuitton department-store location and dissatisfaction with the return rules and treatment received while trying to resolve the issue.
The other reviewer described a product-condition concern involving a bag purchased at a Saks Fifth Avenue Louis Vuitton location in Indianapolis and reported dissatisfaction with how store personnel handled the complaint.
Because there are only two reviews and both are from 2015, they should not be treated as evidence of Louis Vuitton’s current overall customer-service performance. Louis Vuitton’s current return policy also differs from the older policy described in one of those reviews.
Customers who have dealt with Louis Vuitton more recently can share their own experience below.
Frequently Asked Questions
What is the Louis Vuitton customer service number?
Louis Vuitton U.S. Client Services can be reached at 1-866-884-8866, also written as 1-866-VUITTON.
What are Louis Vuitton customer service hours?
Client Advisors are currently available Monday through Friday from 9:00 AM to 8:00 PM CT and Saturday and Sunday from 10:00 AM to 7:00 PM CT.
Does Louis Vuitton offer live chat?
Yes. Live chat is available through Louis Vuitton’s official Contact Us page during published Client Services hours when an advisor is available.
How long do I have to return Louis Vuitton merchandise?
Eligible merchandise in perfect, saleable condition can generally be returned or exchanged within 30 days of the original purchase date.
Can I return personalized Louis Vuitton merchandise?
Personalized, engraved, hot-stamped, and made-to-order products are generally final sale and cannot be returned or exchanged.
Can I return a Louis Vuitton online purchase to a store?
Eligible online purchases can generally be returned at qualifying Louis Vuitton stores, but department-store locations and certain payment methods have restrictions. Check the current policy before visiting.
How do I request a Louis Vuitton repair?
Repairs can currently be requested through the LV App or at a Louis Vuitton store.
How long does a Louis Vuitton repair take?
Louis Vuitton advises customers to allow its artisans up to approximately six weeks for a repair.
Where is Louis Vuitton’s U.S. corporate office?
Louis Vuitton North America’s U.S. principal corporate address is 1 East 57th Street, New York, NY 10022.
Who owns Louis Vuitton?
Louis Vuitton is part of LVMH Moët Hennessy Louis Vuitton.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided a place for consumers to document customer-service experiences since 2004. The site is independent and is not owned or operated by Louis Vuitton North America, Louis Vuitton Malletier, or LVMH.
The purpose of this page is to help customers locate official support routes and understand issues involving orders, returns, exchanges, deliveries, stores, repairs, and complaints.
Share Your Louis Vuitton Customer Service Experience
If you have recently contacted Louis Vuitton, describe the product or order involved, whether the purchase was online or in a store, the support method you used, how Louis Vuitton responded, and whether the issue was resolved.
Privacy warning: Do not post complete order numbers, tracking numbers, payment-card information, account credentials, home addresses, private correspondence, repair reference numbers, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Louis Vuitton North America, Inc., Louis Vuitton Malletier, LVMH, or any Louis Vuitton store or department-store location. CustomerServiceNumbers.com cannot access Louis Vuitton orders or accounts, approve returns, issue refunds, exchange merchandise, schedule repairs, authenticate products, or act on behalf of Louis Vuitton.
Customer-service hours, return rules, repair procedures, store information, delivery options, and other policies can change. Verify important information directly with Louis Vuitton before making a purchase, return, exchange, or repair decision.
