LOFT Customer Service: Orders, Returns, Credit Card & Reviews

If you need help with a LOFT order, return, exchange, refund, missing package, store purchase, gift card, styleREWARDS account, credit card, or complaint, use the route connected to the purchase or account involved.

How to Contact LOFT Customer Service

Call LOFT customer service at 1-888-563-8444 for online orders, returns, exchanges, refunds, delivery issues, promotions, gift cards, styleREWARDS, account access, and store feedback. International customers can call 1-614-534-2756.

LOFT lists live chat as its fastest response. Text support is available by sending START to the U.S. customer-service number. Email support is available at clientservices@loft.com; LOFT asks customers to allow up to 24 hours for an email response.

Before contacting support, gather the order number, account email, receipt, tracking, return proof, photographs, and earlier case details.

LOFT Orders, Tracking, Delivery, and Cancellations

Use the order-status section of LOFT Customer Service with the confirmation email address and order number. Shipment emails include tracking, and an order may arrive in multiple packages with separate tracking details.

For a missing, damaged, incomplete, or incorrect shipment, save the packaging, tracking, and photographs. Contact LOFT promptly with the specific item and requested outcome.

LOFT says its cancellation window is very short because orders are processed quickly. Contact customer service immediately after placing the order, but cancellation is not guaranteed. An in-store pickup order cannot be canceled through the ordinary route; if it is not collected by the pickup deadline, LOFT says it will be canceled.

LOFT Returns, Exchanges, and Refunds

LOFT’s current policy says unworn, unwashed, or defective merchandise returned with proof of purchase within 30 days of the shipment date can be credited to the original payment method or exchanged. Final-sale merchandise is sold as is and is not eligible for return, exchange, or price adjustment.

Online purchases can be returned by mail or, with stated collection exceptions, at a regular LOFT store. LOFT says online returns are not accepted at Ann Taylor, Ann Taylor Factory, or LOFT Outlet. Swim, Brands We Love, and Intimates by Haven Well Within have store-return restrictions, so check the current policy before traveling.

Start a mail return through LOFT Easy Returns. LOFT currently deducts $9.95 when its prepaid label is used. Retain the return invoice and tracking until the credit appears.

After 30 days or without proof of purchase, eligibility and the credit method change. Accepted merchandise may be valued at its current selling price as merchandise credit or exchange. For a phone exchange, LOFT’s Quick Exchange service places a replacement order and processes the original return separately.

LOFT Store Purchases and Complaints

Merchandise bought at a regular LOFT store should be returned to a LOFT store. Merchandise bought at LOFT Outlet should be returned to LOFT Outlet. Use the store locator to confirm the location, phone number, and hours before visiting.

For a store complaint, record the location, date, receipt details, and requested resolution. Start with the manager, then contact LOFT customer service and request a case number if needed.

LOFT Gift Cards and styleREWARDS

The LOFT Gift Card page supports purchases and balance checks. LOFT says its gift cards do not expire and have no service fees. Eligible cards can be used at LOFT, LOFT Outlet, Ann Taylor, Ann Taylor Factory, and the corresponding U.S. websites, but they cannot be used for international orders or credit-card payments.

For a lost or stolen card, contact LOFT at 1-888-563-8444 and keep proof of purchase. LOFT warns that replacement is not available without proof of purchase except where law requires otherwise.

styleREWARDS is LOFT’s loyalty program and is shared with Ann Taylor, Ann Taylor Factory, and LOFT Outlet. Sign in with the same email connected to the membership before shopping. For missing points, certificates, or enrollment problems, contact regular LOFT customer service with the transaction details.

LOFT Credit Card Customer Service

Comenity Bank handles LOFT card accounts. Use these lines for payments, statements, account access, late fees, replacement cards, disputes, or suspected card fraud:

• LOFT Credit Card: 1-866-907-5612 and LOFT Credit Card Account Center
• LOFT Mastercard: 1-866-886-1009 and LOFT Mastercard Account Center
• TDD/TTY: 1-800-695-1788

Do not send payment-card or bank information to LOFT retail email. If a card is lost or a transaction is unauthorized, contact Comenity promptly and follow the dispute instructions shown on the statement or Account Center.

Accessibility Help

LOFT says its main line supports TTY and provides accessibility controls in the website footer. For help completing an order or return, call 1-888-563-8444.

How to Escalate a LOFT Complaint

1. Start with the channel connected to the order, store purchase, return, gift card, rewards account, or credit card.
2. Gather receipts, order and tracking details, photographs, return proof, statements, and prior communications.
3. State the exact resolution requested, such as cancellation, replacement, refund review, missing credit, reward correction, or manager follow-up.
4. Ask for a case number and the expected next step or response date.
5. Request supervisor review if the first representative cannot resolve a documented issue.
6. For a card-account dispute, continue with Comenity Bank rather than LOFT retail support.

LOFT Customer Service Reviews and Complaints

This CustomerServiceNumbers.com page currently has 0 published LOFT reviews. Its summary therefore displays 0 out of 5 based on 0 reviews; this is not an earned zero-star rating, and there are no visible review dates or complaint themes to summarize. The former post’s broad statements about style, fit, product availability, returns, and customer service were not supported by published reviews and have been removed.

New firsthand reviews can help readers understand experiences involving orders, delivery, returns, refunds, store service, gift cards, styleREWARDS, card support, and complaint handling. Reviews posted here are public and are not automatically sent to LOFT.

Related Women’s Clothing Customer Service Pages

• Ann Taylor Customer Service
• Talbots Customer Service
• Banana Republic Customer Service
• J.Crew Customer Service
• White House Black Market Customer Service
• Chico’s Customer Service

LOFT Customer Service Frequently Asked Questions

What is the LOFT customer service phone number?

Call LOFT at 1-888-563-8444. International customers can call 1-614-534-2756.

What are LOFT customer service hours?

LOFT lists phone support Monday-Friday from 8 a.m. to 10 p.m. ET and Saturday-Sunday from 10 a.m. to 9 p.m. ET. Chat and text close one hour earlier each day.

How long do I have to return a LOFT online order?

Returns with proof of purchase received within 30 days of shipment have the best original-payment or exchange options. Final-sale items are not returnable or exchangeable. Collection and purchase-channel restrictions apply.

Does LOFT charge for mail returns?

LOFT currently deducts $9.95 from the return credit when its prepaid return label is used. Keep the return tracking until the credit appears.

How do I contact LOFT Credit Card customer service?

Call Comenity Bank at 1-866-907-5612 for the LOFT Credit Card or 1-866-886-1009 for the LOFT Mastercard.

Who owns LOFT?

LOFT is part of KnitWell Group, whose apparel portfolio also includes Ann Taylor, Chico’s, Haven Well Within, Lane Bryant, Soma, Talbots, and White House Black Market.

Can CustomerServiceNumbers.com process my LOFT return or refund?

No. CustomerServiceNumbers.com is an independent information and review website. It cannot access orders, issue refunds, accept returns, replace gift cards, adjust rewards, manage credit cards, or contact LOFT on a customer’s behalf.

Why Trust This LOFT Customer Service Update?

This update uses LOFT’s current support center, return instructions, gift-card and rewards information, Comenity card routes, ownership information, and the reviews published on this CSN page. Details and links were checked in August 2026.

Share Your LOFT Customer Service Experience

If you have firsthand experience with LOFT, leave a review below. Include the approximate date, purchase channel, issue, support route, response, and outcome without sharing order, account, payment, gift-card, rewards, address, or identification details.

Updated: August 17, 2026

Independent-site disclaimer: CustomerServiceNumbers.com is not affiliated with LOFT, Premium Brands Opco LLC, KnitWell Group, Comenity Bank, Narvar, Ann Taylor, or other related brands. LOFT does not provide support through this website. Phone numbers, hours, return fees, policies, loyalty terms, gift-card terms, ownership, and support routes can change. Verify time-sensitive information directly with LOFT or the organization that sold, billed, or issued the product or account.