If you need help with an Ann Taylor order, return, exchange, refund, gift card, StyleRewards account, Ann Taylor Credit Card, online account, store purchase, shipping issue, damaged item, wrong item, price adjustment, or customer service complaint, the fastest path is to use the correct Ann Taylor support route. Ann Taylor customer service can help with online orders and account questions, while local stores may be the best first stop for in-store purchases, store pickup, and in-person returns.
Verified Ann Taylor Customer Service Contact Information
- Ann Taylor Customer Service Phone: 1-800-DIAL-ANN / 1-800-342-5266
- Text Support: Text keyword START to 1-800-342-5266
- Phone Support Hours: Monday-Friday, 8 AM-10 PM EST; Saturday-Sunday, 10 AM-9 PM EST
- Live Chat Hours: Monday-Friday, 8 AM-9 PM EST; Saturday-Sunday, 10 AM-8 PM EST
- Text Support Hours: Monday-Friday, 8 AM-9 PM EST; Saturday-Sunday, 10 AM-8 PM EST
- International Customer Service: 1-614-534-2755
- International Returns / RMA Support: 1-614-534-2756
- Email Support: clientservices@anntaylor.com
- Customer Service Page: Ann Taylor Customer Service
- Order Status: Track an Ann Taylor Order
- Returns and Exchanges: Ann Taylor Returns & Exchanges
- Store Locator: Find an Ann Taylor Store
- Ann Taylor Credit Card: 1-866-730-7902
- Ann Taylor Mastercard: 1-888-292-5707
- Credit Card TDD/TTY: 1-800-695-1788
- Ann Taylor Factory Customer Service: 1-833-845-4438
- Ann Taylor Factory Email: clientservices@anntaylorfactory.com
- Corporate Office: Ann Taylor / KnitWell Group, Times Square, New York, NY
- Official Website: AnnTaylor.com
Choose the Correct Support Route
Ann Taylor support depends on whether your issue involves an online order, store purchase, return, exchange, credit card, rewards account, gift card, factory-store purchase, or international order.
- Online order, shipping, missing package, wrong item, damaged item, or refund issue: Call 1-800-342-5266, use live chat, text START to 1-800-342-5266, or email clientservices@anntaylor.com.
- Exchange for a different size or color: Use Ann Taylor’s Quick Exchange Service by chat or phone.
- Return by mail: Start the return online to generate the correct return label or return invoice.
- In-store return or exchange: Bring the item, proof of purchase, return slip, and valid ID if needed to an Ann Taylor store.
- Ann Taylor Factory purchase: Contact Ann Taylor Factory support or return to an Ann Taylor Factory store, not a regular Ann Taylor store.
- Ann Taylor Credit Card: Contact Comenity Bank at 1-866-730-7902.
- Ann Taylor Mastercard: Contact Comenity Bank at 1-888-292-5707.
- StyleRewards: Contact Ann Taylor Client Services with the email or phone number tied to your rewards account.
- Gift card or e-gift certificate: Contact customer service with the gift card number, PIN if applicable, and purchase details.
- International order: Contact international support at 1-614-534-2755; international returns may require a Return Merchandise Authorization.
Information To Gather Before Contacting Ann Taylor
Having the correct purchase, payment, and account details ready can help Ann Taylor locate your order, return, rewards account, or credit-card issue faster.
- Order number or confirmation number
- Email address used to place the order
- Billing and shipping ZIP code
- Tracking number and carrier details
- Store receipt, eReceipt, packing slip, or order confirmation
- Store location and purchase date for in-store purchases
- Item number, size, color, and product name
- Photos of damaged, defective, incorrect, or missing merchandise
- Return label, return invoice, or return tracking number
- Gift card number, e-gift certificate number, or merchandise credit details
- StyleRewards account email or phone number
- Ann Taylor Credit Card or Ann Taylor Mastercard details if the issue involves the card
- Promotion code, coupon, reward certificate, or price-adjustment details
- Previous case number, chat transcript, email thread, or text support conversation
Common Reasons Customers Contact Ann Taylor
- Checking order status or tracking
- Missing, delayed, or damaged package
- Wrong item, wrong size, wrong color, or defective merchandise
- Starting a return or exchange
- Checking refund status
- Using Quick Exchange Service
- Price adjustment questions
- Final sale return questions
- Ann Taylor Credit Card or Ann Taylor Mastercard support
- StyleRewards points, reward certificates, or account issues
- Gift card or e-gift certificate problems
- In-store pickup questions
- International order or international return questions
- Factory-store purchase or Ann Taylor Factory support
- Suspicious emails, fake coupons, fake clearance sites, or unauthorized charges
Ann Taylor Orders, Shipping, and Tracking
For order tracking, use the Ann Taylor order-status page or contact customer service at 1-800-342-5266. You will usually need your order number or confirmation number and the email address used to place the order.
If your order shows shipped but tracking has not updated, Ann Taylor says tracking updates may occasionally be delayed until the package reaches a local post office or carrier facility. If your package is delayed, missing, or marked delivered but not received, gather the tracking number, delivery address, carrier details, and order confirmation before contacting support.
Returns and Exchanges
Ann Taylor accepts eligible returns and exchanges of unworn, unwashed, or defective merchandise by mail or online return process. Eligible merchandise may also be returned or exchanged at Ann Taylor store locations, but online purchases cannot be returned at LOFT Outlet or Ann Taylor Factory store locations.
Ann Taylor’s current policy says returns with proof of purchase received within 30 days of the shipment date will be credited for the price paid either to the original form of payment or as a merchandise exchange in store. Returns with proof of purchase made more than 30 days after shipment may be credited at the item’s current selling price as a merchandise credit or exchange in store. Returns without proof of purchase may be credited at the current selling price as a merchandise credit.
Final sale merchandise is sold “as is” and may not be returned or exchanged and is not eligible for a price adjustment.
Returning Ann Taylor Orders by Mail
Ann Taylor recommends starting the return online to generate the correct prepaid label or return invoice. If you use Ann Taylor’s prepaid return label, $9.95 will be deducted from the return credit amount.
If you choose to return the package on your own, complete the online return process, print the return invoice, pack the item in original condition, and ship to:
Ann Taylor Online Store
1901 East State Road 240
Greencastle, IN 46135
Ann Taylor warns that returning items on your own without using the online return process may result in an extremely delayed refund. Keep your tracking number until the refund is completed.
Quick Exchange Service
If you need a replacement in a different size or color, Ann Taylor offers Quick Exchange Service by chat or phone. Ann Taylor says it can place an exchange order, charge your preferred credit card, waive standard ground shipping fees, and help with the return to the Online Store or a nearby Ann Taylor store.
Before requesting an exchange, confirm that the replacement item is available and that your original item is eligible for return or exchange.
Price Adjustments
Ann Taylor says one price adjustment on full-priced merchandise may be made within 7 days of the original purchase date. Final sale merchandise is not eligible for price adjustments.
To request a price adjustment, keep your original receipt, order confirmation, item number, purchase date, and current lower price. Promotional exclusions may apply.
Ann Taylor Credit Card and Ann Taylor Mastercard Help
Ann Taylor credit-card accounts are handled through Comenity Bank. For the Ann Taylor Credit Card, call 1-866-730-7902. For the Ann Taylor Mastercard, call 1-888-292-5707. TDD/TTY support is available at 1-800-695-1788.
Use the credit-card support route for card payments, statements, late fees, credit-limit questions, fraud, replacement cards, billing disputes, or account login problems. Ann Taylor’s regular retail customer-service line may not be able to access full credit-card account details.
StyleRewards and Reward Certificates
Ann Taylor’s StyleRewards program lets members earn points on qualifying purchases. Ann Taylor says members earn 2 points per $1 spent on qualifying purchases, while cardmembers can earn 5 points per $1 spent on eligible purchases made with the Ann Taylor Credit Card or Ann Taylor Mastercard.
Reward points and reward certificates can have expiration rules. Ann Taylor says reward points expire one year after they are earned, and rewards must be used within 90 days of being issued. If you returned an order that used a reward certificate, the reward treatment may depend on whether you returned the full order or only part of the order.
Gift Cards and E-Gift Certificates
Ann Taylor gift cards can be redeemed at AnnTaylor.com, LOFT.com, and at Ann Taylor, LOFT, Ann Taylor Factory, and LOFT Outlet stores. For online use, you may need the 19-digit gift card number and the 4-digit PIN under the scratch-off area.
If a gift card or e-gift certificate does not work, contact customer service with the card number, PIN if applicable, purchase receipt, order number, and balance details.
In-Store Pickup and Store Purchase Help
For in-store pickup, bring the “pickup is ready” email on your phone or printed copy, along with a valid driver’s license or government-issued ID. If a pickup order is canceled, delayed, or unavailable, contact the store first and then Ann Taylor customer service if the issue is not resolved.
For store purchases, bring the item, receipt, tags, and payment method used if possible. Store managers may be able to handle store-level service concerns faster than online customer service.
Ann Taylor Factory and LOFT Issues
Ann Taylor, Ann Taylor Factory, LOFT, and LOFT Outlet are related brands but may have different return rules, customer-service contacts, and store return restrictions. Ann Taylor Factory merchandise may only be returned to an Ann Taylor Factory store. Online Ann Taylor purchases are not accepted for return at LOFT Outlet or Ann Taylor Factory stores.
If your issue involves LOFT or Ann Taylor Factory, use the brand-specific website, order number, and support route tied to that purchase.
Damaged, Defective, or Poor-Quality Merchandise
If an Ann Taylor item arrives damaged, defective, or develops a quality issue, contact customer service with photos, the order number or receipt, item number, and a description of the problem. Keep the tags, packaging, and proof of purchase until Ann Taylor reviews the issue.
For quality complaints after washing or wearing, include the care-label instructions, how the item was washed or worn, purchase date, photos, and whether the item was altered. This is especially helpful for complaints about fabric holes, seams, shrinking, fading, zippers, buttons, or pilling.
International Orders and Returns
Ann Taylor international shoppers may use international checkout through a global e-commerce platform. International customer service is listed at 1-614-534-2755. For international returns, Ann Taylor says customers should email clientservices@anntaylor.com or call 1-614-534-2755 to begin the Return Merchandise Authorization process.
International return rules, fees, shipping timelines, taxes, duties, and price-adjustment rules may differ from U.S. orders. Keep all customs, shipping, and payment documentation.
Watch Out for Fake Ann Taylor Coupons, Clearance Sites, and Support Numbers
Because Ann Taylor is a well-known apparel brand, shoppers should be careful with fake clearance websites, social media ads, phishing emails, suspicious coupon offers, and unofficial customer-service numbers. Use AnnTaylor.com, official Ann Taylor stores, the Ann Taylor app or account tools, and the verified contact information listed on this page.
- Do not call random Ann Taylor support numbers found in social media comments, ads, or unrelated complaint pages.
- Be cautious of websites offering unrealistic Ann Taylor discounts or claiming to be a liquidation outlet.
- Do not enter passwords, credit-card numbers, gift card numbers, or verification codes on suspicious websites.
- Check the domain carefully before logging in or paying for an order.
- Be careful with fake delivery notices, fake refund emails, and fake order-cancellation links.
- If you see an unfamiliar Ann Taylor, LOFT, Comenity, Klarna, PayPal, or gift-card charge, check your order history and payment records.
- If a charge appears unauthorized, contact Ann Taylor, Comenity if it involves the credit card, and your payment provider promptly.
How to Escalate an Ann Taylor Customer Service Problem
- Start with the correct channel: Call 1-800-342-5266, use live chat, text START to 1-800-342-5266, or email clientservices@anntaylor.com.
- Use the right brand: Confirm whether the order was placed through Ann Taylor, Ann Taylor Factory, LOFT, or LOFT Outlet.
- Document the issue: Save order confirmations, receipts, tracking, photos, return labels, return invoices, chat transcripts, emails, and credit-card statements.
- Act within the return window: Returns with proof of purchase have better options within 30 days of shipment.
- Ask for a case number: Request a reference number for unresolved returns, damaged items, missing packages, refund delays, credit-card disputes, or account problems.
- Use credit-card support for card issues: Call Comenity Bank for Ann Taylor Credit Card or Ann Taylor Mastercard billing, payment, statement, or fraud issues.
- Ask for supervisor review: If the first representative cannot resolve the issue, ask for escalation and provide your documentation.
- Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, Klarna, or payment provider before the dispute deadline closes.
Ann Taylor Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently shows a 2.5 out of 5 star rating for Ann Taylor based on 4 reviews. The visible CSN reviews are older product-quality complaints from 2014. Several reviewers complained that Ann Taylor or LOFT shirts developed small holes after limited wear or washing, and reviewers expressed frustration that the fabric quality did not match the price they expected from the brand.
Because the current CSN review sample is small and older, it should not be treated as a complete picture of Ann Taylor customer service today. If you have recently contacted Ann Taylor about an order, return, exchange, refund, credit card, gift card, StyleRewards issue, product quality problem, or support response time, please share your experience below.
What To Expect When Contacting Ann Taylor
- Ann Taylor phone support is available at 1-800-342-5266.
- Live chat is shown as the fastest response option on AnnTaylor.com.
- Text support is available by texting START to 1-800-342-5266.
- Email support is available at clientservices@anntaylor.com, with Ann Taylor asking customers to allow up to 24 hours for a response.
- Returns with proof of purchase are easiest within 30 days of shipment.
- Final sale merchandise is not returnable, exchangeable, or eligible for price adjustment.
- Using the prepaid return label deducts $9.95 from the return credit.
- Ann Taylor credit-card issues are handled by Comenity Bank, not ordinary Ann Taylor retail support.
Frequently Asked Questions About Ann Taylor Customer Service
What is the Ann Taylor customer service phone number?
Ann Taylor customer service can be reached at 1-800-DIAL-ANN / 1-800-342-5266.
Can I text Ann Taylor customer service?
Yes. Ann Taylor lists text support by texting keyword START to 1-800-342-5266. Message and data rates may apply.
What are Ann Taylor customer service hours?
Ann Taylor lists phone hours as Monday-Friday, 8 AM-10 PM EST, and Saturday-Sunday, 10 AM-9 PM EST. Live chat and text hours are listed as Monday-Friday, 8 AM-9 PM EST, and Saturday-Sunday, 10 AM-8 PM EST.
How do I email Ann Taylor customer service?
Email Ann Taylor customer service at clientservices@anntaylor.com. Ann Taylor says to allow up to 24 hours for an email response.
Where do I mail an Ann Taylor return?
After starting the return online and printing the return invoice, self-paid mail returns can be shipped to Ann Taylor Online Store, 1901 East State Road 240, Greencastle, IN 46135.
How long do I have to return an Ann Taylor order?
Ann Taylor says returns with proof of purchase received within 30 days of the shipment date are credited for the price paid to the original form of payment or as an in-store exchange. Returns after 30 days may be credited at the current selling price as merchandise credit or exchange in store.
Does Ann Taylor charge for return shipping?
If you use Ann Taylor’s prepaid return label, $9.95 is deducted from the return credit amount. You may also ship the return yourself using your preferred carrier after completing the online return process.
How do I contact Ann Taylor Credit Card customer service?
For the Ann Taylor Credit Card, call Comenity Bank at 1-866-730-7902. For the Ann Taylor Mastercard, call 1-888-292-5707. TDD/TTY support is available at 1-800-695-1788.
Is Ann Taylor part of KnitWell Group?
Yes. Ann Taylor is part of KnitWell Group, which also includes brands such as LOFT, Talbots, Lane Bryant, Soma, Chico’s, Haven Well Within, and White House Black Market.
Can CustomerServiceNumbers.com process my Ann Taylor return or refund?
No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Ann Taylor accounts, process returns, issue refunds, change orders, redeem gift cards, adjust StyleRewards, or contact Ann Taylor on your behalf.
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- Corporate Office Headquarters – Find corporate office contacts and complaint information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Ann Taylor, ANN INC., Premium Brands Opco LLC, Comenity Bank, Bread Financial, KnitWell Group, or Sycamore Partners.
Share Your Ann Taylor Customer Service Experience
Have you contacted Ann Taylor about an online order, store purchase, return, exchange, refund, credit card, StyleRewards account, gift card, damaged item, defective merchandise, price adjustment, international order, or customer service response time? Share your experience below to help other shoppers understand how Ann Taylor handles support requests.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Ann Taylor, ANN INC., Premium Brands Opco LLC, Comenity Bank, Bread Financial, KnitWell Group, or Sycamore Partners. This page is provided for informational and review purposes only. Contact information, hours, return rules, exchange procedures, credit-card contacts, rewards terms, gift-card rules, store policies, and support options may change. Always verify important details directly with Ann Taylor, Comenity Bank, or your payment provider before making purchases, returns, payments, or account decisions.
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