Better Homes & Gardens Customer Service: Subscription Help

Better Homes & Gardens customer service assists readers with magazine subscriptions, renewals, cancellations, address changes, missing issues, duplicate bills, gift subscriptions, digital access and delivery complaints.

The subscription department is separate from the Better Homes & Gardens editorial team, the BHG product collection sold through Walmart and Better Homes and Gardens Real Estate. Use the contact information associated with the specific product or service involved.

Better Homes & Gardens Customer Service Help by Issue

• Magazine subscription: Call the Better Homes & Gardens subscription department or use the online customer-care portal.
• Cancel a subscription: Sign in to the subscription account and use the cancellation option, or call customer service.
• Change the delivery address: Update the address through the customer-care portal several weeks before moving.
• Missing magazine: Report the missing issue through the subscription account or customer-service department.
• First issue has not arrived: Allow approximately four to six weeks after ordering before reporting a delivery problem.
• Unexpected renewal or bill: Review the original order, renewal status and payment method before contacting support.
• Duplicate subscription: Provide both mailing labels or account numbers so customer service can locate and combine the accounts.
• Gift subscription: Identify whether the problem involves the purchaser’s account or the recipient’s delivery address.
• Digital edition: Confirm the subscriber email address and account number before requesting access help.
• Editorial question or correction: Contact the Better Homes & Gardens editorial team rather than subscription service.
• BHG product purchased at Walmart: Start with Walmart or the manufacturer identified on the product packaging.
• Better Homes and Gardens Real Estate: Contact the real-estate brokerage or agent involved rather than magazine customer service.

How to Contact Better Homes & Gardens

• Magazine subscription customer service: 1-800-374-4244
• Subscription customer-service email: bhgcustserv@cdsfulfillment.com
• Manage a subscription: Better Homes & Gardens Customer Care
• Magazine subscription help: Better Homes & Gardens subscription FAQs
• Editorial email: bhgeditor@meredith.com
• Better Homes & Gardens website: BHG.com
• About Better Homes & Gardens: BHG brand and editorial information

Better Homes & Gardens editorial mailing address:
Better Homes & Gardens
1716 Locust Street
Des Moines, IA 50309

The Des Moines address is published for editorial correspondence and reader comments. Magazine cancellations, delivery problems and billing issues should normally begin with the subscription customer-care portal or telephone number.

Better Homes & Gardens does not currently publish one universal set of live-agent hours on its principal subscription-help pages. Online account tools can be accessed at any time, while telephone availability may vary.

Who Owns Better Homes & Gardens?

Better Homes & Gardens is part of the People Inc. publishing family.

Older subscription materials, email addresses and account records may continue to reference:

• Meredith Corporation
• Meredith Operations Corporation
• Dotdash Meredith
• People Inc.
• CDS Global or CDS Fulfillment

The appearance of an older Meredith name does not necessarily mean that a bill or email is fraudulent. However, subscribers should verify unexpected renewal or payment requests through BHG.com or the official customer-care portal before paying.

Why Does the Subscription Email Still Use Meredith?

Some current BHG contact information continues to use legacy Meredith email domains because Better Homes & Gardens was historically published by Meredith.

Use the official links on BHG.com to verify an address before sending account information.

Do not send:

• Complete payment-card numbers
• Passwords
• Social Security numbers
• Copies of government identification

How to Find a Better Homes & Gardens Account Number

The subscription account number may appear:

• On the mailing label attached to the magazine
• On a renewal notice
• On a subscription invoice
• In an order-confirmation email
• Inside the online customer-care account

The customer-care portal may allow subscribers to sign in using:

• An email address and password, or
• An email address, account number and ZIP code

Keep an old mailing label until the subscription problem is resolved.

Customer Service Cannot Find the Subscription

Provide:

• The subscriber’s full name
• The delivery address exactly as printed on the label
• Any previous delivery address
• The subscription account number
• The email address used to order
• The approximate order date
• The payment method
• Whether the subscription was purchased as a gift
• Whether a third-party seller processed the order

A different spelling, old address or gift recipient’s name can prevent customer service from finding the correct account.

How to Cancel a Better Homes & Gardens Subscription

Subscribers can generally manage or cancel a subscription through the official customer-care portal.

To begin:

1. Open the Better Homes & Gardens Customer Care page.
2. Sign in using the subscriber email address or account information.
3. Locate the subscription-management or cancellation option.
4. Follow the prompts to stop the subscription or automatic renewal.
5. Save a screenshot or confirmation email.

Subscribers can also call 1-800-374-4244.

When calling, clearly state whether you want to:

• Stop future automatic renewal
• Cancel immediately
• Receive a refund review
• Cancel only one of several subscriptions
• Cancel a gift subscription

Stopping Renewal Versus Canceling Immediately

Stopping automatic renewal generally means the subscription remains active until the end of the paid term.

An immediate cancellation may end future delivery sooner and may require customer service to determine whether any refund is available.

Ask the representative:

• The date the final issue will be delivered
• Whether automatic renewal is disabled
• Whether a refund is being issued
• The expected refund amount
• How the refund will be delivered
• Whether the cancellation applies to print, digital or both

Better Homes & Gardens Keeps Arriving After Cancellation

Magazine labels and mailing lists can be prepared before a cancellation is completed.

Receiving another issue does not always mean the subscription renewed again.

Check:

• The cancellation effective date
• The subscription expiration date
• The mailing label
• Whether another subscription exists
• Whether the magazine was ordered as part of a promotion

Contact customer service again if the label shows a new expiration date or another renewal charge appears.

Better Homes & Gardens Refund Requests

Refund eligibility can depend on:

• How the subscription was purchased
• Whether it has already begun
• The number of issues delivered
• The terms of the original offer
• Whether the subscription was purchased through a third party
• Whether the transaction was an automatic renewal

Ask customer service to confirm:

• Whether the subscription is canceled
• Whether a refund was approved
• The approved amount
• The refund method
• The processing date
• How long the bank or card issuer may take to post it

Keep the cancellation confirmation until the refund appears.

Subscription Purchased Through Another Company

A Better Homes & Gardens subscription may have been sold through:

• Magazines.com
• A school or charity fundraiser
• A rewards program
• An airline or hotel promotion
• A retailer
• A direct-mail subscription seller
• An online magazine agency

The third-party seller may control the initial payment, cancellation or refund.

Check the order confirmation and card statement to identify the company that processed the transaction.

Unexpected Better Homes & Gardens Renewal Charge

An unexpected charge may result from:

• An automatic-renewal subscription
• A renewal notice accepted earlier
• A gift subscription
• A second subscription under another name or address
• An order placed by another household member
• A third-party magazine seller
• A promotional offer that converted to a paid subscription

Before reporting fraud:

1. Review the Better Homes & Gardens customer-care account.
2. Search email for the original order and renewal terms.
3. Check the mailing label for the expiration date.
4. Ask household members whether they ordered or renewed it.
5. Check for gift subscriptions.
6. Compare the statement descriptor with previous BHG charges.

Call customer service when the charge relates to a subscription you recognize but no longer want.

Contact the card issuer promptly when neither you nor another authorized person placed the order.

Possible Better Homes & Gardens Statement Descriptions

A magazine charge may include wording associated with:

• Better Homes & Gardens
• BHG
• Meredith
• People Inc.
• A magazine fulfillment company
• The third-party seller that processed the order

The exact description varies by payment processor and date.

Duplicate Better Homes & Gardens Subscriptions

A subscriber may receive two copies when:

• The subscription was renewed under a different email address.
• The name is spelled differently.
• A gift subscription duplicated an existing subscription.
• An address change created another account.
• A third-party seller submitted a separate order.

Keep both mailing labels and provide both account numbers to customer service.

Ask whether the accounts can be:

• Combined
• Extended into one longer subscription
• Canceled separately
• Refunded when eligible

Do not discard the duplicate labels until the account has been corrected.

How to Change a Better Homes & Gardens Mailing Address

Use the online customer-care portal to update the delivery address.

Have ready:

• The old mailing address
• The new mailing address
• The subscription account number
• The subscriber email address
• The effective moving date

Submit the change several weeks before moving because magazine mailing files are prepared in advance.

Magazine Is Still Going to the Old Address

Check:

• When the address change was submitted
• Whether a confirmation was received
• Whether the postal service is forwarding magazines
• Whether two subscription accounts exist
• Whether the new address was entered correctly

Contact customer service and provide the label from the incorrectly delivered copy.

Magazine Stopped After an Address Change

Ask customer service to verify:

• The complete new address
• The apartment or unit number
• The ZIP code
• The subscription expiration date
• Whether the account was accidentally duplicated or canceled

The postal service may not forward periodicals for the same length of time as first-class mail.

Missing Better Homes & Gardens Issues

Report a missing issue through the subscription customer-care portal or by calling 1-800-374-4244.

Provide:

• The subscriber’s name
• The delivery address
• The account number
• The missing issue or cover date
• Whether other magazines or mail were also missing
• Whether the address recently changed

Ask whether customer service will:

• Send a replacement issue
• Extend the subscription
• Provide digital access
• Investigate an address or delivery problem

Replacement print issues may be unavailable after inventory is exhausted.

First Issue Has Not Arrived

Better Homes & Gardens says the first issue generally arrives approximately four to six weeks after the order is placed.

If more than six weeks have passed:

• Confirm the order was accepted.
• Confirm the payment processed.
• Check the delivery address.
• Look for an email requesting more information.
• Contact subscription support.

Include the mailing address exactly as it appeared on the order or invoice.

Magazine Arrives Damaged

Take a photograph showing:

• The damaged magazine
• The mailing label
• Any torn or wet packaging

Report repeated damage to both subscription customer service and the local postal office.

Ask whether a replacement issue or subscription extension is available.

Better Homes & Gardens Publication Schedule

Better Homes & Gardens is currently published 10 times per year.

A subscription described as one year does not necessarily include 12 separately mailed issues.

Before reporting a missing month, check the current publication schedule and the cover dates of recently received issues.

Some issues may:

• Cover more than one month
• Be published as combined seasonal issues
• Arrive earlier than the month shown on the cover

Better Homes & Gardens Bills and Renewal Notices

A renewal notice may arrive before the subscription expires.

Before paying:

• Compare the account number.
• Review the expiration date.
• Confirm whether payment was already sent.
• Verify that the notice came from an authorized seller.
• Check whether the subscription is enrolled in automatic renewal.

If a recent payment and another invoice crossed in the mail, BHG’s subscription guidance says the additional bill may be discarded after confirming that the payment was processed.

Paid but Still Receiving Bills

Gather:

• The payment date
• The amount
• The check number or card information
• The subscription account number
• The most recent bill
• The new expiration date shown online

Ask customer service whether the payment was:

• Applied to another account
• Still processing
• Returned or declined
• Processed by a third-party subscription seller

Renewal Notice Appears Suspicious

Warning signs include:

• A price much higher than the usual offer
• Payment requested by wire transfer or gift card
• An unfamiliar website
• No subscription account number
• Pressure to pay immediately
• A return address unrelated to the publisher or known seller

Verify the account through BHG.com or call the official subscription number before paying.

Better Homes & Gardens Gift Subscriptions

A gift-subscription problem may involve:

• The purchaser
• The recipient
• The delivery address
• The gift announcement
• The seller that processed the order

Have ready:

• The purchaser’s name and email
• The recipient’s name and address
• The order date
• The confirmation number
• The payment method

Ask customer service whether the recipient’s account has been created and when the first issue should arrive.

Recipient Already Has a Subscription

Ask whether the gift can be:

• Added to the end of the existing subscription
• Transferred to another recipient
• Canceled or refunded under the seller’s terms

Keep the order confirmation until the extension appears on the recipient’s account.

Better Homes & Gardens Digital Subscription Help

Digital-access problems may involve:

• The subscriber email address
• A separate app-store account
• A print-only subscription
• A third-party digital subscription
• An expired subscription
• A password or account-linking problem

Before contacting support:

1. Confirm which email was used to subscribe.
2. Confirm whether the purchase included digital access.
3. Check Apple, Google Play or another app-store subscription.
4. Reset the account password.
5. Update the app or browser.
6. Try another device.

A general BHG.com account and a magazine subscription account may use different login systems.

Print Subscriber Cannot Access Digital Issues

Provide:

• The print subscription account number
• The delivery ZIP code
• The subscriber email address
• The device and app being used
• The exact error message

Ask whether the existing print offer includes digital access or requires a separate digital subscription.

Better Homes & Gardens Editorial Questions

Use [bhgeditor@meredith.com](mailto:bhgeditor@meredith.com) for:

• Reader comments
• Editorial questions
• Possible factual corrections
• Recipe or article feedback
• Questions about magazine content
• Letters to the editor

Editorial staff generally cannot cancel subscriptions or investigate card charges.

Include the article title, issue date, page number or webpage URL when reporting a possible error.

Recipe Did Not Work

When contacting the editorial team, include:

• The recipe name
• The print issue or webpage URL
• The ingredient or instruction in question
• Any substitutions made
• The cookware and oven temperature
• A concise description of what happened

Do not use subscription customer service for recipe questions.

Better Homes & Gardens Products at Walmart

Better Homes & Gardens has a long-running licensed product collection sold through Walmart.

The collection can include:

• Furniture
• Patio products
• Bedding and bath products
• Kitchen and dining items
• Home décor
• Lighting
• Garden products
• Paint and wallpaper

A product problem is separate from a magazine-subscription complaint.

For a Walmart product:

1. Review the receipt and return period.
2. Check whether Walmart or a Marketplace seller sold it.
3. Look for a manufacturer or importer on the packaging.
4. Contact Walmart for returns, refunds, missing parts or delivery damage.
5. Use the manufacturer’s warranty process when applicable.

Visit Walmart customer service for order, return and store assistance.

BHG Product Warranty Problem

Provide:

• The exact product name
• The model or item number
• The Walmart order or receipt
• The purchase date
• Photographs of the defect
• The manufacturer shown on the packaging

Magazine customer service normally cannot replace furniture, patio products or home goods.

Better Homes and Gardens Real Estate

Better Homes and Gardens Real Estate is a separate real-estate brand and franchise network.

Contact the brokerage, office or agent involved for questions about:

• Home listings
• Real-estate agents
• Commissions
• Contracts
• Property transactions
• Brokerage complaints

The magazine-subscription number does not handle real-estate transactions.

How to Escalate a Better Homes & Gardens Subscription Complaint

1. Locate the subscription account. Use the mailing label, email address or order confirmation.
2. Use the customer-care portal. Review the account status, expiration date and address.
3. Call subscription customer service. Use 1-800-374-4244.
4. Request confirmation. Save the cancellation, address-change or refund confirmation.
5. Follow up using the same account information. Avoid creating duplicate accounts or orders.
6. Identify third-party sellers. Contact the company that actually processed the payment when necessary.
7. Contact the payment provider for truly unauthorized charges. Do this promptly after confirming that no authorized subscription exists.
8. Submit written correspondence when appropriate. Clearly distinguish an editorial letter from a subscription complaint.

Information to Include in a Subscription Complaint

Include:

• The subscriber’s name
• A partially masked account number
• The delivery address
• The order or renewal date
• The charge amount
• The missing or damaged issue
• Previous contact dates
• Any confirmation number
• The exact resolution requested

Do not publish the complete subscription account number, payment-card number or home address in a public review.

Better Homes & Gardens Customer Reviews and Complaints

CustomerServiceNumbers.com does not currently have any submitted Better Homes & Gardens reviews. There is therefore not enough CSN review data to calculate a meaningful rating or identify verified customer-service trends.

Useful review topics may include:

• Subscription cancellation
• Automatic renewal
• Unexpected billing
• Duplicate subscriptions
• Missing or damaged issues
• Address changes
• Gift subscriptions
• Digital-access problems
• Refund processing
• Access to a customer-service representative

These are common reasons someone may contact magazine support and should not be presented as verified CSN complaint trends until subscribers submit their experiences.

What to Include in Your Better Homes & Gardens Review

A useful review should explain:

• Whether the issue involved print, digital or a gift subscription
• Where the subscription was purchased
• The date the problem began
• Whether the account could be located
• Which support method was used
• Whether a confirmation number was provided
• What cancellation, refund or delivery correction was promised
• How long the process took
• Whether the issue was resolved

Better Homes & Gardens Customer Service Frequently Asked Questions

What is the Better Homes & Gardens customer-service number?

Call 1-800-374-4244 for magazine subscription, billing, renewal, cancellation, address-change and delivery assistance.

How do I cancel Better Homes & Gardens?

Use the official customer-care portal or call 1-800-374-4244. Save the cancellation confirmation.

How do I stop Better Homes & Gardens automatic renewal?

Open the subscription account and disable renewal when that option is available, or call customer service and ask specifically to stop future automatic renewal.

How do I change my mailing address?

Sign in to the Better Homes & Gardens customer-care portal and update the delivery address. Submit the change several weeks before moving.

When should my first issue arrive?

Better Homes & Gardens says the first issue generally arrives approximately four to six weeks after the order is placed.

How do I report a missing issue?

Use the customer-care account or call the subscription number. Provide the account number and the missing cover date.

Why am I receiving two copies?

You may have duplicate subscriptions under different names, emails, addresses or account numbers. Keep both mailing labels and ask customer service to combine or correct them.

Why did I receive another bill after paying?

A payment and invoice may have crossed in the mail. Confirm that the payment posted and that the expiration date was extended before discarding the duplicate bill.

How many issues does Better Homes & Gardens publish?

Better Homes & Gardens is currently published 10 times per year.

Who owns Better Homes & Gardens?

Better Homes & Gardens is part of the People Inc. publishing family.

Is Meredith Corporation still the owner?

No. Older materials and email addresses may still use Meredith branding, but Better Homes & Gardens currently identifies itself as a People Inc. brand.

What is the Better Homes & Gardens editorial email?

Editorial questions and comments can be sent to [bhgeditor@meredith.com](mailto:bhgeditor@meredith.com).

Where should I send a letter?

Better Homes & Gardens publishes the editorial mailing address of 1716 Locust Street, Des Moines, IA 50309.

Does magazine customer service handle BHG products sold at Walmart?

No. Contact Walmart or the manufacturer identified on the product for returns, missing parts, defects and warranty concerns.

Does magazine customer service handle Better Homes and Gardens Real Estate?

No. Contact the real-estate brokerage or agent involved.

How Better Homes & Gardens Compares With Other Home Magazines

• HGTV Magazine customer service: Covers home design, renovation, decorating and television-related content.
• House Beautiful customer service: Focuses on interior design, decorating, architecture and home products.
• Good Housekeeping customer service: Covers home, recipes, product testing, lifestyle topics and consumer information.

When comparing magazine subscriptions, consider:

• Number of issues per year
• Print and digital access
• Automatic-renewal terms
• Gift-subscription options
• Cancellation procedures
• Access to telephone and online support

Related Better Homes & Gardens and Consumer Help Pages

• Good Housekeeping customer service
• HGTV Magazine customer service
• House Beautiful customer service
• Walmart customer service for Better Homes & Gardens products
• Identify an unfamiliar magazine or Better Homes & Gardens charge
• Check a suspicious subscription, renewal or magazine invoice
• Find official online and email customer-support options
• Read and share magazine-subscription reviews

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

We are an independent consumer-help website and are not owned or operated by Better Homes & Gardens, People Inc., CDS Global, Walmart, Better Homes and Gardens Real Estate or any magazine-subscription seller.

Because Better Homes & Gardens is used for magazine publishing, online content, Walmart products and real estate, we identify which support channel handles each type of problem.

Our goal is to help subscribers locate their accounts, understand cancellation and renewal procedures, document billing or delivery complaints and report whether the company resolved the issue.

Share Your Better Homes & Gardens Customer Service Experience

Have you contacted Better Homes & Gardens about a subscription, automatic renewal, cancellation, missing issue, duplicate account, address change, digital edition, gift subscription, bill or refund?

Leave a review below and explain what happened, where the subscription was purchased, which support method you used, whether a confirmation number was provided, what resolution was promised, how long the process took and whether the matter was ultimately resolved.

Do not include complete subscription or payment numbers, passwords, home addresses or other sensitive personal information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Better Homes & Gardens, People Inc., CDS Global, Walmart, Better Homes and Gardens Real Estate or any third-party magazine seller. Better Homes & Gardens does not provide customer support through this website.

Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.