Walmart customer service assists customers with online orders, store purchases, pickup and delivery problems, returns, refunds, missing items, Walmart Marketplace sellers, Walmart+ memberships, payment issues, gift cards, MoneyCard accounts, pharmacy services, and complaints about a particular store.
The best contact method depends on whether the problem involves a local Walmart store, an online order fulfilled by Walmart, a third-party Marketplace seller, a financial product, or a separate Walmart service.
Walmart Customer Service Help by Issue
- Online order problem: Open Purchase History, select the order, and use the available Help or return option.
- Missing delivery item: Review the final receipt for substitutions or out-of-stock items, then report any item you were charged for but did not receive.
- Package marked delivered: Check the delivery photograph, address, household members, and nearby delivery locations before starting a claim.
- Pickup order problem: Contact the fulfilling store or use Walmart chat through the order details.
- In-store complaint: Begin with the customer service desk or store manager at the location involved.
- Return or refund: Start the return through Purchase History or bring the item and receipt to an eligible Walmart store.
- Marketplace seller problem: Check whether the product was sold and shipped by Walmart or by an independent Marketplace seller.
- Walmart+ membership: Manage the membership online or call the dedicated Walmart+ number.
- MoneyCard or OnePay problem: Use the dedicated financial-product number rather than the general Walmart line.
- Gift-card problem: Contact the number for the specific type of Walmart or Visa gift card.
- Pharmacy issue: Contact the local pharmacy directly, or use the dedicated mail-order or specialty-pharmacy number.
- Unrecognized order or charge: Secure the Walmart account, review Purchase History, and contact the payment provider when fraud is suspected.
How to Contact Walmart Customer Service
- Walmart customer service: 1-800-925-6278, also written as 1-800-WALMART
- Walmart Help Center: Walmart customer support and chat
- Online order help: Walmart order support
- Returns and refunds: Walmart returns and refunds
- Store locator: Find a Walmart store
- Walmart+ customer service: 1-800-924-9206
- Walmart MoneyCard: 1-877-937-4098
- Walmart Visa Gift Card: 1-866-633-9096
- Walmart gift-card help: 1-888-537-5503
- OnePay CashRewards Mastercard: 1-866-796-1537
- OnePay Walmart Spend Card: 1-866-664-0886
- Walmart Mail Order Pharmacy: 1-800-273-3455, also written as 1-800-2-REFILL
- Walmart Specialty Pharmacy: 1-877-453-4566
- Walmart corporate office: 1-479-273-4000
- Official website: Walmart.com
Walmart corporate headquarters:
Walmart Inc.
1 Customer Drive
Bentonville, AR 72716
Walmart does not publish one set of live-agent hours covering every support department. The Help Center and account tools can be accessed online at any time, but telephone, chat, store desk, pharmacy, and specialized financial-service hours may vary.
How to Reach the Correct Walmart Department
- Local store issue: Call the store and ask for the customer service desk or store manager.
- Walmart.com order: Open Purchase History and select the affected order.
- Pickup or delivery: Use the order details or Walmart Help Center chat.
- Marketplace purchase: Review the seller name and return terms shown on the product and order pages.
- Walmart+: Use the membership settings or call the dedicated membership number.
- MoneyCard, OnePay or gift card: Use the product-specific telephone number.
- Pharmacy prescription: Call the specific Walmart Pharmacy listed on the prescription label or store page.
Walmart Online Order Problems
Customers can view, track, edit, cancel, return, or report a problem with an eligible order through Walmart Purchase History.
Before contacting support, gather:
- The order number
- The email address or telephone number connected to the account
- The order and delivery dates
- The fulfilling store or Marketplace seller
- The affected item names and prices
- Tracking information
- Delivery photographs
- Screenshots of substitutions or refund promises
Missing Items From a Walmart Delivery
First review the final receipt. An item may have been:
- Out of stock and removed from the order
- Replaced with a substitution
- Refunded before delivery
- Packed in a separate bag
- Delivered in a separate shipment
If Walmart charged you for an item that was not delivered:
- Open Purchase History.
- Select the order.
- Review the final receipt.
- Select the Help or refund option.
- Identify each missing item.
- Save the support confirmation.
For grocery and store deliveries, report missing items promptly while the order information and delivery details remain available.
Order Marked Delivered but Not Received
For a store delivery:
- Check the delivery photograph.
- Confirm that the address and map location are correct.
- Look near doors, garages, gates, reception areas, and other safe locations.
- Ask household members or building staff whether they accepted it.
- Use Walmart chat through the order details.
- Start a refund request when instructed.
For a package shipped by a carrier, Walmart advises customers to check the delivery area and wait up to two business days because a carrier may occasionally mark a package delivered shortly before it arrives.
If it remains missing, contact Walmart through the Help Center and keep the carrier tracking information.
Delayed Walmart Orders
Check the order tracker for an updated delivery date.
Contact Walmart when:
- A store delivery has passed its scheduled delivery window.
- Carrier tracking has not updated for two business days.
- It has been two business days since the estimated shipping-delivery date.
- The order was returned to the store and cannot be rescheduled.
If Walmart offers to convert a delayed delivery to pickup, confirm whether the delivery fee and driver tip will be refunded.
Pickup Order Problems
Customers may need help because:
- The order is not ready.
- The pickup location cannot find the order.
- An item is missing.
- The wrong product was provided.
- An unwanted substitution was included.
- The order was canceled unexpectedly.
- A temporary payment hold remains after cancellation.
If a pickup order is not collected by the end of the scheduled day, Walmart may cancel it the following day. The payment authorization may take additional time to disappear from the card or bank account.
Walmart Grocery Substitutions and Temporary Holds
When an ordered item is unavailable, Walmart may offer a similar product as a substitution.
Customers can generally:
- Allow substitutions
- Reject a suggested substitution before fulfillment
- Decline an unwanted substitution at pickup
- Request a refund or return after delivery
Walmart charges the price of the substituted product. The initial payment authorization may be higher than the final total to account for weighted products, substitutions, bags, and other possible adjustments.
Refunds or released holds on a credit or debit card may take up to seven business days, depending on the financial institution.
How to Dispute an Incorrect Substitution Charge
Save:
- The original item ordered
- The product substituted
- The final price
- The substitution approval or rejection status
- The final receipt
Open the order and request a refund for an unwanted, incorrect, damaged, or missing substitution.
Walmart Returns and Refunds
Walmart generally allows most items to be returned within 90 days of purchase or receipt, but important exceptions apply.
Current general return periods include:
- Most Walmart items: 90 days
- Most consumer electronics: 30 days
- Wireless phones: 14 days
- Most Walmart Marketplace items: 30 days
Marketplace electronics, appliances, luxury products, seasonal merchandise, opened items, prescription products, prepaid products, and other categories may have shorter periods or special restrictions.
Always check the return date displayed in Purchase History or on the receipt.
How to Start a Walmart Return
For an online purchase:
- Sign in to Walmart.
- Open Purchase History.
- Select the order.
- Select Start a return.
- Choose the item and return reason.
- Select an available return method.
- Save the return confirmation and tracking information.
Available methods may include:
- Returning the product to a Walmart store
- Shipping it with a return label
- Scheduled pickup
- Another method shown for the specific order
For an in-store purchase, bring the product, receipt, and original payment method when possible.
Walmart Marketplace Returns
Walmart Marketplace products are sold by independent third-party sellers through Walmart.com.
Before contacting support, verify:
- The seller’s name
- Whether Walmart or the seller shipped the item
- The return deadline
- Whether return shipping is free
- Whether the product has special restrictions
- Whether the seller has already responded
Most Marketplace items have a 30-day return period, but some electronics may have a 14-day period and major appliances may have a much shorter reporting window.
Walmart Refund Delays
Ask Walmart to confirm:
- Whether the return was received
- The amount approved
- The date the refund was processed
- The payment method receiving the refund
- Whether a gift card or Walmart Cash was used
- Whether part of the transaction remains pending
Keep the return receipt and tracking number until the refund appears.
A bank or card issuer may take additional time to post a completed Walmart refund.
Complaints About a Walmart Store
For an incident involving a specific store, begin with the customer service desk or store manager.
Store complaints may involve:
- Incorrect shelf or checkout prices
- Employee conduct
- Long checkout or service-desk waits
- Product availability
- Store cleanliness
- Pickup problems
- Returns denied at the store
- Automotive, vision, pharmacy, or money-services concerns
Use the store locator to find the direct telephone number.
Have the following ready:
- Store number and address
- Date and approximate time
- Receipt or transaction number
- Employee or department involved
- A concise description of what happened
- The resolution requested
If the store manager does not resolve the issue, call 1-800-925-6278 and request that the complaint be documented and escalated.
Walmart Marketplace Seller Complaints
A Walmart Marketplace seller is an independent business that lists products on Walmart.com.
Common Marketplace problems include:
- A defective or counterfeit product
- An item that differs from its description
- A package that never arrived
- A seller refusing a return
- A delayed refund
- A warranty dispute
- Unexpected return-shipping charges
Open the order in Purchase History and use the available contact or return option. Keep communications inside Walmart’s system when possible.
If the seller does not resolve the problem, ask Walmart customer service to review the Marketplace order and the seller’s response.
Do not send payment outside Walmart.com or communicate through an unfamiliar payment link.
Walmart+ Customer Service
Walmart+ is a separate paid membership offering eligible delivery, shipping, fuel, streaming, and other benefits.
For detailed membership help, visit the separate Walmart+ customer service page.
Customers can call 1-800-924-9206 or manage the membership through the Walmart account.
To cancel online:
- Sign in to Walmart.
- Open Account.
- Select Walmart+.
- Select the settings or gear icon.
- Follow the cancellation instructions.
Deleting the Walmart app or removing a payment card does not necessarily cancel Walmart+.
Save the cancellation confirmation and check the next renewal date.
Walmart Financial Services Support
Walmart’s general customer-service representatives may not be able to access or resolve every problem involving a financial account.
Use the number for the product shown on the card or account.
Walmart MoneyCard
Call 1-877-937-4098 for help with:
- Card activation
- Direct deposits
- Missing funds
- Account access
- Transaction disputes
- Card replacement
- Closing the account
Walmart MoneyCard is issued by Green Dot Bank. Walmart store employees may not be able to resolve account-specific banking problems.
OnePay Cards
Current support numbers listed by Walmart include:
- OnePay CashRewards Mastercard: 1-866-796-1537
- OnePay Walmart Spend Card: 1-866-664-0886
The old Walmart credit-card and Walmart Discover numbers should not be used for current OnePay products.
Walmart Gift Cards
For a Walmart Visa Gift Card, call 1-866-633-9096.
For general Walmart gift-card assistance, call 1-888-537-5503.
Keep the card and purchase receipt until any balance, activation, replacement, or refund issue is resolved.
Never share a gift-card number or PIN with someone claiming that the card is needed to pay a bill, fine, tax, technical-support charge, or account-security fee.
Walmart Pharmacy Customer Service
For a prescription filled at a Walmart store, contact that pharmacy directly. The pharmacy phone number appears on the prescription label, receipt, and store-detail page.
Dedicated pharmacy numbers include:
- Mail Order Pharmacy: 1-800-273-3455
- Specialty Pharmacy: 1-877-453-4566
Customers can also use Walmart.com or the Walmart app to check prescription status, request refills, manage family prescriptions, and view available delivery options.
For an online pharmacy-account verification problem, call 1-800-925-6278 and ask for pharmacy-account assistance.
Do not post prescription information, medical details, dates of birth, insurance information, or pharmacy PINs in a public review.
Unrecognized Walmart Orders and Charges
Before reporting a Walmart transaction as fraud, check whether it relates to:
- An online Walmart order
- A grocery pickup or delivery adjustment
- A temporary authorization hold
- A Walmart+ renewal
- A Marketplace purchase
- A family member using the payment method
- Walmart Pay
- A gift-card or financial-service transaction
If the order is unfamiliar:
- Change the Walmart account password.
- Review the email address and phone number on the account.
- Check Purchase History.
- Remove unfamiliar payment methods or addresses.
- Contact Walmart through the Help Center.
- Contact the bank or card issuer when financial information may be compromised.
Do not provide a one-time code, password, complete card number, or gift-card PIN to an unsolicited caller.
How to Escalate a Walmart Complaint
- Start with the responsible department. Contact the store manager for local incidents and use Purchase History for online orders.
- Gather documentation. Save receipts, order numbers, photographs, tracking information, chat transcripts, and return confirmations.
- State the requested resolution. Ask clearly for a refund, replacement, corrected charge, store response, membership cancellation, or account correction.
- Request a case number. Record the date, representative, department, and promised next step.
- Ask for escalation. Request a supervisor or appropriate corporate support team when the first contact does not resolve the issue.
- Follow up through the same case. Explain which promised action remains incomplete.
- Send a written complaint when necessary. Include copies rather than originals of supporting records.
Walmart written complaint address:
Walmart Inc.
1 Customer Drive
Bentonville, AR 72716
Information to Include in a Walmart Complaint
Include:
- The store number, order number, or transaction number
- The purchase or incident date
- The product or service involved
- A concise timeline
- Previous customer-service contacts
- Case and reference numbers
- The amount involved
- The specific resolution requested
Do not include complete card numbers, passwords, pharmacy information, Social Security numbers, gift-card PINs, or other sensitive information.
Walmart Customer Reviews and Complaints
CustomerServiceNumbers.com currently shows Walmart with a rating of 3.0 out of 5 stars based on four reviews.
All four published reviews date from 2018, so the rating is a small and dated sample rather than a current measurement of overall Walmart customer satisfaction.
The CSN reviews describe:
- Marketplace product and warranty concerns: One customer reported receiving a defective electric shaver from a third-party seller and difficulty obtaining help.
- Website access frustration: A reviewer complained about repeated “I’m not a robot” verification prompts.
- Product availability: One review asked why Walmart had stopped selling a particular television program.
- Positive employee recognition: A customer praised a Walmart employee in Montrose, Colorado, for being consistently helpful, polite, and willing to walk customers to products.
These reviews do not provide enough recent data to identify broad Walmart customer-service trends. Store experiences may vary considerably by location, department, order type, seller, and individual employee.
What to Include in Your Walmart Review
A useful review should explain:
- Whether the experience involved a store, online order, Marketplace seller, delivery, pharmacy, membership, or financial service
- The city and state of the store when relevant
- What occurred
- Which support channel was used
- Whether a manager or supervisor became involved
- What resolution was offered
- How long the process took
- Whether the problem was ultimately resolved
Walmart Customer Service Frequently Asked Questions
What is Walmart’s customer-service phone number?
Call 1-800-925-6278, also written as 1-800-WALMART.
Does Walmart offer live chat?
Yes. Open the Walmart Help Center and select the chat option. Signing in helps connect the conversation to the correct order or account.
How do I complain about a Walmart store?
Begin with the store’s customer service desk or store manager. If the matter remains unresolved, call Walmart customer service and ask for a case number and escalation.
How do I report a missing Walmart delivery?
Open Purchase History, select the order, check the final receipt and delivery photograph, and use the Help or refund option.
How long is Walmart’s return period?
Most items have a 90-day return period. Most consumer electronics have 30 days, wireless phones have 14 days, and most Marketplace products have 30 days. Exceptions apply.
How long do Walmart refunds take?
Timing depends on the return method and payment provider. Card refunds and released pickup or delivery holds may take several business days to appear.
How do I contact Walmart about a Marketplace seller?
Open the purchase in Purchase History and use the seller-contact, return, or support option. Contact Walmart customer service if the seller does not resolve the problem.
What is the Walmart+ customer-service number?
Call 1-800-924-9206 or manage the membership through the Walmart account.
What is the Walmart MoneyCard number?
Call 1-877-937-4098.
What is the Walmart Visa Gift Card number?
Call 1-866-633-9096.
Where is Walmart headquartered?
Walmart Inc. lists its principal executive offices at 1 Customer Drive, Bentonville, AR 72716.
What is Walmart’s corporate-office phone number?
Walmart’s corporate telephone number is 1-479-273-4000. Ordinary order, return, delivery, and store complaints should generally begin with Walmart customer service.
How Walmart Compares With Other Major Retailers
- Target customer service: Offers stores, online shopping, pickup, same-day delivery, gift cards, pharmacy partnerships, and store-branded financial products.
- Amazon customer service: Focuses heavily on online orders, Marketplace sellers, Prime memberships, digital services, and home delivery.
- Sam’s Club customer service: Walmart’s membership warehouse business maintains separate memberships, stores, credit services, and customer-support channels.
When comparing retailers, consider return periods, Marketplace seller policies, delivery availability, membership costs, local store access, refund processing, and access to human support.
Related Walmart and Consumer Help Pages
- Walmart corporate office, headquarters and complaints
- Walmart+ customer service
- Sam’s Club customer service
- Target customer service
- Amazon customer service
- Identify an unfamiliar Walmart or retail charge
- Check a suspicious Walmart call, text, email, order or gift-card request
- Find chat and online customer-support options
- Read and share company reviews
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.
We are an independent consumer-help website and are not owned or operated by Walmart, Sam’s Club, OnePay, Green Dot Bank, or any Walmart Marketplace seller.
Our goal is to provide more than a phone number by helping consumers identify the correct support department, understand return and delivery procedures, document complaints, and report whether a company resolved the problem.
Share Your Walmart Customer Service Experience
Have you contacted Walmart about an online order, local store, return, refund, grocery delivery, Marketplace seller, Walmart+ membership, gift card, MoneyCard, pharmacy, or employee experience?
Leave a review below and explain what happened, which department you contacted, whether the matter was escalated, what resolution was offered, and whether Walmart ultimately resolved the complaint.
Do not include passwords, payment-card numbers, prescription information, gift-card PINs, verification codes, identification documents, private addresses, or other sensitive information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Walmart Inc., Sam’s Club, OnePay, Green Dot Bank, or any Walmart Marketplace seller. Walmart does not provide customer support through this website.
Contact information and support links are provided to help consumers reach Walmart directly. Reviews and complaints reflect the experiences and opinions of individual contributors.
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