White House Black Market customer service can help with online orders, store purchases, returns, exchanges, shipping, missing items, gift cards, WHBM Prestige rewards, account login, price adjustments, store pickup and WHBM credit card questions. Use the official support options below before relying on third-party phone numbers or search ads.
How to Contact White House Black Market Customer Service
White House Black Market Support Hours
- Phone support: 7 a.m. – 10 p.m. ET, 7 days a week
- Live chat: 8 a.m. – 10 p.m. ET, 7 days a week
- Email support: Available 7 days a week
Best WHBM Support Route by Issue
- Order status: Sign in to your WHBM account or use the order inquiry tools before contacting support.
- Missing confirmation email: Call 1-877-948-2525 or email customerservice@whitehouseblackmarket.com.
- Missing item: Contact customer service with your order number, item name and packing slip.
- Return or exchange: Use the return portal, visit a WHBM store, or call customer service for item-specific return help.
- Price adjustment: Contact WHBM within the posted adjustment window and have your invoice number ready.
- Store pickup: Check your “Ready for Pickup” email and contact the selected store if you need pickup help.
- Gift card issue: Keep the gift card number, PIN, order confirmation and receipt available.
- WHBM credit card billing: Use Synchrony for payment, account access, late fees, credit-card statements and billing questions.
Information to Have Before Contacting WHBM
- Order number or invoice number
- Email address used for the order
- Product name, size, color and SKU if available
- Tracking number and carrier
- Store location, if the purchase or pickup was in store
- Gift card number, promo code or rewards details, if relevant
- Photos of damaged, wrong or missing items
- Billing date, charge amount and last four digits of the payment card, if relevant
White House Black Market Returns, Exchanges and Price Adjustments
White House Black Market allows returns by mail and through stores when the item is eligible under the posted return policy. Merchandise marked final sale may not be returnable or eligible for price adjustments, so review the item details before purchasing or sending anything back.
If an item arrives damaged, incorrect, missing or different from what you ordered, contact WHBM quickly. Save the packaging, packing slip, order confirmation, product tags and photos until the issue is resolved.
For price adjustments, WHBM’s FAQ says eligible orders may qualify when the order was placed no more than 14 days before the price change. Have your invoice number ready before contacting customer service.
WHBM Credit Card, Rewards and Gift Card Help
White House Black Market credit card billing is handled through Synchrony, so payment, statement, credit-line, late-fee and login issues should be directed to the credit card account provider. WHBM customer service can help with shopping, order and store-related questions.
For WHBM Prestige rewards, coupons, promotions or gift card issues, save screenshots, receipts, offer terms and confirmation emails. Some promotions may have exclusions, expiration dates or brand-specific rules.
White House Black Market Reviews and Complaints
CustomerServiceNumbers.com does not currently have visible White House Black Market review details available to summarize here. There is not enough verified CSN review data to identify reliable complaint trends or calculate a meaningful customer-service rating.
Helpful review topics may include order accuracy, shipping, returns, exchanges, sizing, store pickup, price adjustments, gift cards, WHBM Prestige rewards, credit card billing, phone support, chat support and whether White House Black Market resolved the issue.
Privacy, Billing and Scam Warnings
- Do not post your full order number, full address, email address, phone number, payment card details, gift card number, tracking link or WHBM account login in a public review.
- Use only official WHBM, Chico’s or Synchrony links before entering order, payment or account information.
- Be cautious with fake customer service numbers, coupon scams, delivery texts, gift card scams, refund emails and messages asking for verification codes.
- If you see an unfamiliar WHBM or Chico’s-related charge, compare it with your order history, email receipts and card statement before filing a dispute.
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Share Your White House Black Market Customer Service Experience
Have you contacted White House Black Market about an order, return, exchange, refund, missing item, damaged item, price adjustment, store pickup, gift card, rewards issue, credit card question or account problem? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.
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Last Updated: July 10, 2026
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CustomerServiceNumbers.com is not affiliated with White House Black Market, WHBM, Chico’s, Chico’s FAS, Chico’s Distribution Services, LLC or Synchrony. White House Black Market does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.
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