Banana Republic Customer Service: Orders, Returns and Cards

Banana Republic customer service can assist with online orders, tracking, returns, exchanges, price adjustments, Rewards accounts, store concerns and general shopping questions. Credit-card accounts use separate support numbers.

How to Contact Banana Republic Customer Service

Call Banana Republic at 1-888-277-8953 for online orders, shipping questions, returns, exchanges, gift cards, Rewards questions, price adjustments and general customer-service concerns. Phone and live-chat support are available daily from 7 AM to 1 AM Eastern Time.

Banana Republic does not currently publish one direct email address for general customer service. Use live chat or the telephone number for the fastest documented support route.

Choose the Correct Banana Republic Support Route

• Online order or delivery problem: Check the order-status page, then call or use live chat.
• Store complaint: Contact the store manager first, then escalate through Banana Republic customer service.
• Return or exchange: Use the online return process or visit an eligible Banana Republic store.
• Banana Republic Factory purchase: Use Banana Republic Factory’s return process or a Factory store.
• Price adjustment: Request it within 14 days when the purchase meets the eligibility rules.
• Rewards problem: Sign in to the Rewards account or contact customer service.
• Credit-card account: Contact the card issuer using the appropriate card number rather than ordinary retail customer service.

Banana Republic Order Status and Delivery Help

Use the Banana Republic order-status tools before contacting customer service. Keep the order number, email address used at checkout, delivery address and tracking information available.

For a missing, incomplete, damaged or incorrect shipment:

1. Check the order confirmation and tracking history.
2. Confirm whether an order was divided into multiple shipments.
3. Photograph damaged packaging or incorrect merchandise.
4. Contact Banana Republic promptly by phone or chat.
5. Request a case or interaction number and save the transcript.

Do not post an order number, tracking number, home address or payment information in a public review.

Banana Republic Returns and Exchanges

Banana Republic generally allows eligible returns and exchanges within:

• Online orders: 30 days from the delivery date
• In-store purchases: 30 days from the purchase date

Final Sale items cannot be returned or exchanged by mail or in stores. In-store purchases cannot be returned by mail.

Many regular Banana Republic online purchases can be returned to a regular Banana Republic store. Exceptions can include items designated as return-by-mail only, third-party marketplace merchandise and purchases completed through Shopify, Instagram Shop or Facebook Shop.

For an in-store return, bring the item and one of the following:

• The original receipt
• The Banana Republic Rewards phone number associated with the purchase
• The payment card used for the purchase

Banana Republic Price Adjustments

If an eligible item drops in price, Banana Republic allows one price-adjustment request within 14 days of the original order date.

Items purchased using a promotion code or another discount are generally not eligible for a price adjustment. An order using only a free-shipping discount may remain eligible. Final Sale items are not eligible.

Call 1-888-277-8953 or use live chat with the order number, item information, original price and current price available.

Banana Republic Rewards Customer Service

Banana Republic participates in the Gap Inc. Rewards program shared across participating Gap Inc. brands. Contact customer service about missing points, rewards not applying, account access or an incorrect phone number or email address.

If two Rewards memberships were accidentally created under different email addresses or phone numbers, Gap Inc.’s program terms list 1-833-244-5556 for requesting an account combination.

Returns can affect the points earned from a purchase. When Rewards were used toward returned merchandise, eligible value may be restored as points rather than cash. Only the amount actually paid is refundable as money.

Banana Republic Credit Card Customer Service

Use the card-specific number for payments, statements, account access, declined transactions, disputes, late fees, lost or stolen cards and suspected unauthorized activity. Banana Republic retail customer service may not have access to the credit-card account.

Banana Republic Store Complaints

For an issue involving an in-store purchase, pickup order, fitting room, alteration, employee interaction or store return, start with the store manager. Use the Banana Republic store locator to find the location’s current telephone number and hours.

If the store does not resolve the concern, call 1-888-277-8953 or use live chat. Provide:

• The store location
• The date and approximate time of the visit
• The receipt or pickup-order information
• A concise description of what happened
• The resolution requested

How to Escalate a Banana Republic Complaint

1. Call 1-888-277-8953 or start a live chat.
2. Explain whether the issue involves an online order, regular store, Factory store, Rewards account or credit card.
3. Provide the order or receipt details privately to the representative.
4. Ask for a case number or copy of the chat transcript.
5. Keep photographs, receipts, tracking records, return confirmations and prior correspondence.
6. For credit-card disputes, contact the card issuer using the appropriate card-support number.
7. If the matter remains unresolved, send written correspondence to Gap Inc. headquarters while referencing the customer-service case.

Banana Republic Corporate Office Information

Banana Republic is part of Gap Inc. Gap Inc.’s verified global headquarters is:

Gap Inc. Corporate Office Phone: 1-800-333-7899

The corporate office is not the best first contact for routine orders, returns, exchanges, Rewards or card questions. Start with Banana Republic customer service and include the resulting case information in any written escalation.

For additional headquarters information, visit Banana Republic Corporate Office Headquarters.

Banana Republic Customer Service Reviews and Complaints

The visible CustomerServiceNumbers.com review section currently has no submitted Banana Republic reviews. Because there are zero CSN reviews, there is not enough first-hand feedback here to describe a positive or negative customer-service pattern.

Customers who have contacted Banana Republic can help others by sharing:

• How easy it was to reach telephone or chat support
• Whether an order or delivery problem was resolved
• How a return, exchange or price adjustment was handled
• Whether a store complaint received appropriate follow-up
• Whether a Rewards issue was corrected
• Whether customer service provided a case number and completed the promised resolution

Reviews should describe a genuine personal experience without including private order, payment, account or contact information.

Related Clothing Retailer Customer Service Pages

• Gap Customer Service
• J.Crew Customer Service
• Ann Taylor Customer Service
• Coldwater Creek Customer Service
• Brooks Brothers Customer Service

Banana Republic Customer Service FAQ

What is the Banana Republic customer service phone number?

Call 1-888-277-8953, also written as 1-888-BRSTYLE.

What are Banana Republic customer service hours?

Regular phone and live-chat hours are daily from 7 AM to 1 AM Eastern Time.

Does Banana Republic have live chat?

Yes. Live chat is available through the customer-service page during regular support hours.

How long do I have to return a Banana Republic purchase?

Eligible online merchandise must generally be returned within 30 days of delivery. Eligible store purchases must generally be returned within 30 days of purchase.

Can I return Banana Republic Factory merchandise to a regular store?

No. Factory purchases must be handled through Banana Republic Factory’s return process or an eligible Factory store.

Can I return Banana Republic merchandise to Gap or Old Navy?

No. Returns must be processed by the same Gap Inc. brand that sold the merchandise.

Does Banana Republic provide price adjustments?

Eligible purchases may receive one price adjustment when requested within 14 days of the order date. Discounted, promotion-code and Final Sale purchases may be excluded.

What number handles Banana Republic credit cards?

Encore Credit Card customers can call 1-866-951-5248. World Mastercard customers can call 1-866-609-2756.

Where is the Banana Republic corporate office?

Banana Republic’s parent company, Gap Inc., is headquartered at 2 Folsom Street, San Francisco, CA 94105.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Banana Republic, Banana Republic Factory, Gap Inc., J.Crew, Ann Taylor, Coldwater Creek, Brooks Brothers or the issuer of any Gap Inc. credit card. Contact information and policy summaries are supplied for consumer convenience and may change.

Banana Republic does not provide customer support through this website. Contact Banana Republic, the applicable store or the card issuer directly for orders, returns, refunds, Rewards, credit-card accounts and complaints.