How To Contact Coldwater Creek Customer Service
Coldwater Creek’s is located in Sandpoint, Idaho, tucked away between the Selkirk and Cabinet Mountains on the shores of Lake Pend Oreille. They specialize in women’s apparel, jewelry, accessories, and gifts. Our merchandise is offered through a growing number of retail stores
My husband ordered 2 prs. of jeans for me for Christmas. The first pair arrived and, although they really don’t fit the way other C.C. jeans I’ve had before, I will keep them. The other pair just arrived – after New Year’s. I do not want the second pair and my husband has tried to contact C.C. re: a return. We’ve waited to hear for several days and . . . nothing. My faith in this company has been completely shattered with the lack of customer service and reviews by other customers. It was once my very favorite store. Not any more. I will shop elsewhere, but still want to know what to do with the second pr. of jeans so my husband can credit his account.
Coldwater Creek Inc. Coldwater keeps adding 4 pending transactions to my credit card every month for an order I never received. I have called at least 4 times and they always apologize and say it will be taken care of. My credit card company said they can’t do anything until the pending turns into a charge. I just went to my credit card site and found 4 new pendings for $54.70 each. I have had it and also had to pay shipping for a top that I didn’t order in my last and only order I will ever place again!