Chico’s customer service can help with online and telephone orders, shipping, returns, exchanges, refunds, gift cards, Club Chico’s rewards, account access and store complaints. Chico’s credit-card payments, balances and account disputes are handled separately by Synchrony Bank.
How to Contact Chico’s Customer Service
Best Chico’s Support Route by Issue
- Online order or delivery: Use the order lookup and contact Chico’s Customer Service.
- Return or exchange: Start through the online return process or visit an eligible Chico’s boutique.
- Damaged or incorrect item: Keep the product, packaging and order information and contact Customer Service.
- Club Chico’s points or rewards: Sign in to the rewards account and contact Chico’s if eligible activity is missing.
- Chico’s Mastercard: Contact Synchrony at 1-866-664-0928.
- Chico’s store credit card: Contact Synchrony at 1-866-796-1682.
- Gift-card problem: Keep the card and purchase receipt and call 1-888-855-4986.
- Store complaint: Speak with the boutique manager and then contact Chico’s Customer Service if the issue remains unresolved.
- Account-access or privacy concern: Change the account password and contact Customer Service promptly.
Information to Have Before Contacting Chico’s
- Order number or store receipt
- Email address used for the order or account
- Purchase and delivery dates
- Item number, description, size and color
- Store location for an in-person purchase
- Shipment or return-tracking number
- Photos of damaged or incorrect merchandise
- Return confirmation or packing-slip information
- Club Chico’s membership email or phone number
- Gift-card receipt, without publicly sharing the complete card number
- Previous customer-service case or email response
- A concise description of the requested resolution
Chico’s Return and Exchange Policy
Chico’s generally accepts eligible merchandise returns and exchanges within 60 days of the original purchase date. Merchandise should be in its original condition, unworn and unwashed, unless it is defective.
Common exclusions include:
- Products marked Final Sale or “as is”
- Gift cards, except where required by law
- Gift boxes
- Merchandise that has been worn, washed, altered or damaged after purchase
- Products returned outside the permitted period
Swimwear, intimates, watches and hosiery generally must remain unworn and have their original packaging, tags or sanitary protection attached.
Returning an Online Chico’s Order to a Store
Eligible purchases placed through Chicos.com or by telephone can generally be returned or exchanged at a regular U.S. Chico’s boutique.
Important location restrictions include:
- A regular Chico’s boutique purchase cannot be returned to Chico’s Off The Rack or a Chico’s outlet.
- An outlet or Off The Rack purchase cannot be returned to a regular Chico’s boutique.
- Airport and cruise-location purchases may need to be returned to the original location.
- International purchases generally cannot be returned to a U.S. boutique or outlet.
Bring the merchandise, original receipt, gift receipt or online order information. Identification may be requested to help prevent return fraud.
Returning a Chico’s Order by Mail
Customers can start a mailed return through Chico’s online return process and print a prepaid shipping label.
Chico’s currently deducts a $7 processing fee from most refunds using its prepaid return label. Customers who arrange their own shipping should use a trackable and insured service.
The published return address is:
Chico’s Return Dock
1901 State Road 240 East
Greencastle, IN 46135
Do not mail merchandise to the Fort Myers customer-service address unless Chico’s provides written instructions.
Returning Items From Multiple Orders
Start a separate online return for each order. Include the return packing slip for every order placed in the package.
Missing packing slips may delay processing. Keep the tracking number and a list of every item included until all refunds have been completed.
Chico’s Refund Timing
Chico’s advises allowing up to two weeks from the date a mailed return is sent for warehouse processing. An email confirmation should be issued after the return is processed.
After the processing confirmation, the bank or payment provider may require another five to seven business days to post the credit.
If a refund remains missing, provide Customer Service with:
- The original order number
- The return-tracking number
- The date the package was delivered
- The returned item numbers
- The original payment method
- The return-confirmation email
Chico’s Quick Exchange Service
Customers who need another size or color can call
1-888-855-4986 and ask about Chico’s Quick Exchange Service.
The replacement is placed as a new order and charged to the selected payment method. Chico’s waives standard ground shipping on the exchange order, but the original item must still be returned.
Inventory and promotional prices can change, so confirm the replacement price before authorizing the new order.
Final Sale Merchandise
Merchandise marked Final Sale is sold “as is” and cannot normally be returned, exchanged or receive a price adjustment. Chico’s currently identifies merchandise prices ending in .98 as Final Sale.
A damaged, defective or incorrectly shipped Final Sale product should still be reported to Customer Service promptly. Keep photographs and the shipping materials.
Chico’s Price Adjustments
Chico’s may provide a one-time adjustment when an eligible item’s price decreases within 14 days of the original purchase.
For a store purchase, bring the original receipt to the appropriate Chico’s location. Online or catalog purchases are not adjusted through stores, so contact Customer Service instead.
Final Sale products and other excluded merchandise do not qualify.
Damaged, Defective or Incorrect Chico’s Orders
Contact Customer Service promptly when an order arrives damaged, defective, incomplete or different from the order confirmation.
Keep:
- The merchandise
- Original tags
- Shipping box and packing materials
- Shipping label
- Order confirmation
- Photographs showing the problem
Do not wear, wash, alter or discard the disputed merchandise before receiving instructions.
Missing or Delayed Chico’s Packages
Use the tracking link in the shipping confirmation to check the carrier’s latest status.
If tracking shows delivery but the package is missing:
- Confirm the shipping address.
- Check doors, mailrooms and other delivery locations.
- Ask household members or building personnel.
- Review any carrier delivery photograph.
- Contact the carrier.
- Contact Chico’s Customer Service if the package remains missing.
Keep carrier case numbers and written responses until the claim or replacement is resolved.
Club Chico’s Rewards Help
Club Chico’s is the current rewards program. It replaced older Passport and Rewards+ terminology.
Current program features include:
- Members generally earn 2.5 points per dollar on qualifying Chico’s purchases.
- Every 1,000 points produces a $10 Reward Certificate.
- VIP status generally requires $500 in qualifying purchases during a calendar year.
- VIP members may receive additional shipping and discount benefits.
- Chico’s credit-card members can earn points at a higher rate on qualifying purchases.
Sign in to the Chico’s account to review status, points, qualifying purchases and available Reward Certificates.
Missing or Expired Chico’s Rewards
Points from qualifying Chico’s purchases generally post within three business days after purchase or shipment. Credit-card points from purchases outside Chico’s may not post until after the billing cycle.
Points may be missing because:
- The member was not signed in or identified during checkout.
- The purchase was excluded from earning points.
- The order has not shipped.
- Merchandise was returned or exchanged.
- The activity was divided between duplicate accounts.
Unused points generally expire after 730 days. Reward Certificates generally expire 180 days after issuance.
When merchandise purchased with a Reward Certificate is returned, the certificate is forfeited and the points are not restored.
Chico’s Credit Card Customer Service
Synchrony Bank issues and services Chico’s credit-card accounts.
Contact Synchrony for:
- Payments and balances
- Interest or late fees
- Lost or stolen cards
- Unauthorized card transactions
- Account access
- Credit reporting
- Closing a credit-card account
Chico’s stores cannot accept credit-card account payments. A store associate or ordinary retail Customer Service representative cannot change a Synchrony account decision.
Chico’s Gift Cards
Chico’s gift cards can generally be purchased online, by telephone or at participating Chico’s locations and used at participating boutiques, online or for telephone orders.
Keep the original purchase receipt until the complete balance has been used. Do not publicly share the gift-card number or PIN.
Contact
1-888-855-4986 when a valid card does not work, but remember that replacement of a lost or stolen card may depend on proof of purchase and current gift-card terms.
Store Complaints and Escalation
- Speak with the store associate or department involved.
- Ask for the boutique or outlet manager.
- Keep the receipt and record the store location, date and approximate time.
- Call 1-888-855-4986, use live chat or email customerservice@chicos.com.
- Ask for a case or reference number.
- Save emails, chat transcripts, photographs and receipts.
- Send a concise written escalation to Chico’s at 11215 Metro Parkway, Fort Myers, FL 33966 when ordinary support has not resolved a documented issue.
Account Access and Privacy Concerns
Contact Customer Service promptly when an account displays another person’s information, missing rewards, unfamiliar orders or an email address that the customer does not recognize.
Also:
- Change the Chico’s password.
- Secure the connected email account.
- Review stored addresses and recent orders.
- Check Club Chico’s activity.
- Contact Synchrony separately if a Chico’s credit card may be affected.
- Request a case number and written follow-up.
Do not post screenshots containing names, addresses, order numbers, rewards balances or payment information in a public review.
Chico’s Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 visible Chico’s reviews. There is not enough CSN review data to identify reliable customer-service or complaint trends.
Helpful reviews may describe experiences involving orders, delivery, returns, refunds, exchanges, product sizing, Club Chico’s, gift cards, account access, credit cards, store service and whether Chico’s resolved the issue.
Privacy, Payment and Scam Warnings
- Use Chicos.com, the official store locator and verified Synchrony account pages.
- Be cautious with fake Chico’s clearance websites, coupon messages and unofficial support numbers.
- Do not provide passwords, one-time codes, complete payment-card numbers or remote device access to an unexpected caller.
- A legitimate refund should not require gift cards, cryptocurrency, wire transfer or payment to an individual.
- Do not publicly post order numbers, return labels, tracking numbers, rewards information, gift-card details, home addresses, phone numbers or email addresses.
- Remove names, addresses and barcodes from receipts and screenshots before posting them.
- A review submitted here does not cancel an order, begin a return, dispute a credit-card charge or open a Chico’s support case.
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We independently organize phone numbers, support routes, return guidance, rewards information and complaint-escalation options.
We are not owned by Chico’s, Chico’s FAS, Chico’s Distribution Services, Sycamore Partners, Synchrony Bank, White House Black Market, Soma, any Chico’s store or any shipping provider.
Share Your Chico’s Customer Service Experience
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Last Updated: July 11, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Chico’s, Chico’s FAS, Chico’s Distribution Services, Sycamore Partners, Synchrony Bank, White House Black Market, Soma, any Chico’s boutique or any shipping provider. Chico’s does not provide customer support through this website.
Return rules, processing fees, rewards terms, credit-card contacts, gift-card procedures, phone hours, promotions and store policies can change. Verify important information through Chico’s or Synchrony before sending merchandise, payment or private information.
This page cannot cancel an order, process a return, issue a refund, restore rewards, replace a gift card or decide a credit-card dispute. It is not legal, financial, privacy, cybersecurity, product-care or payment-dispute advice.
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