Dressbarn customers may need help with an online order, return, store credit, damaged or missing item, shipping problem, Rewards membership, sizing question, account issue, or another purchase concern. Today’s Dressbarn operates as a digital-first online retailer rather than the former nationwide chain of Dressbarn stores.
Dressbarn Customer Service Contact Information
- Customer Service Email: support@dressbarn.com
- Customer Service Phone Listed in Dressbarn Terms: 1-800-849-3065
- Monday-Friday: 8:00 AM-8:00 PM CT
- Saturday-Sunday: 8:00 AM-6:00 PM CT
- Contact Page: Dressbarn Contact Us
- Help Center: Dressbarn Help & FAQs
- Returns Policy: Dressbarn Returns
- Customer Service Mailing Address Listed in Current Terms: Customer Service, 12 Greenway Plaza, 11th Floor, Houston, TX 77046
- Operating Company: Dress Barn Omni, Inc.
- Parent Company: OMNI Retail Enterprises, Dallas, Texas
- Official Website: Dressbarn.com
Important customer-service update: The older 1-800-373-7722 telephone number and 933 MacArthur Blvd., Mahwah, NJ 07430 corporate address previously shown on this CustomerServiceNumbers.com page relate to the former Dressbarn retail operation.
Today’s Dressbarn website directs current shoppers primarily to support@dressbarn.com and its online Help Center. Dressbarn’s current Terms of Use also list 1-800-849-3065 for Customer Service.
Best Dressbarn Support Route by Issue
- Online order: Email support@dressbarn.com and include the current Dressbarn order number.
- Return: Contact Dressbarn support before mailing the merchandise and follow the current Returns Policy.
- Store credit: Contact support if an approved return has been received but the expected Dressbarn.com credit has not been issued.
- Damaged or missing merchandise: Contact Customer Support promptly and keep the packaging, order confirmation, and photographs.
- Cancel an order: Dressbarn currently states that submitted orders cannot be canceled.
- Rewards or VIP membership: Contact Dressbarn Customer Service for points, benefits, billing, renewal, or cancellation questions.
- Former Dressbarn store purchase or pre-2020 order: Current Dressbarn terms distinguish these legacy transactions from purchases made through today’s Dressbarn.com.
Dressbarn Is Now an Online-Only Retail Brand
The current Dressbarn business is different from the former Dressbarn store chain.
Dressbarn’s physical retail stores were closed, and the brand transitioned to online retail. Today, Dressbarn.com sells women’s apparel online, including:
- Dresses
- Tops
- Pants
- Denim
- Skirts
- Sweaters and cardigans
- Jackets and outerwear
- Plus-size clothing
- Petite clothing
OMNI Retail Enterprises currently identifies Dressbarn as one of the digital-first retail brands in its portfolio.
This distinction matters when searching for customer service because older Dressbarn phone numbers, store addresses, gift-card information, and return procedures from the former brick-and-mortar chain may no longer apply to current Dressbarn.com purchases.
Information to Have Before Contacting Dressbarn
For an order or return problem, gather:
- Dressbarn order number
- Email address used for the order
- Purchase date
- Item name, size, and color
- Shipping tracking number
- Return tracking number when applicable
- Photographs of damaged, incorrect, or defective merchandise
- Previous emails with Dressbarn support
- Rewards account information when the issue involves membership benefits
Keep all shipping and return records until the matter is resolved.
Do not publish your order number, tracking number, home address, account password, payment information, or other private information in a public customer review.
Dressbarn Return Policy
Dressbarn’s current online Returns Policy states that qualifying merchandise must be sent back within 30 days of the delivery date.
Eligible items must generally:
- Be unworn
- Be unwashed
- Have the original tags attached
Dressbarn instructs customers to contact support at support@dressbarn.com to begin the return process.
The support team can provide an unpaid shipping label. The customer is generally responsible for the cost of returning the merchandise.
Keep proof of postage and return tracking because Dressbarn states that it is not responsible for returns that are lost or stolen before reaching its Returns Department.
Does Dressbarn Give Cash or Credit Card Refunds?
Dressbarn’s current return policy has an especially important limitation:
With limited exceptions, approved returns are refunded as online store credit redeemable at Dressbarn.com.
This means a normal eligible return should not automatically be expected to result in money being returned to the original credit card, debit card, PayPal account, or other payment method.
Dressbarn also states that original shipping charges are not included in the store credit.
Before ordering, customers who consider a refund to the original payment method important should review the current Returns Policy carefully.
How Long Does a Dressbarn Return Take?
Dressbarn currently states that returns are processed within approximately 5-7 business days after the returned merchandise is delivered to its return operation.
If your tracking shows that the merchandise was delivered but the expected store credit has not appeared after the stated processing period:
- Save the carrier tracking confirmation.
- Locate your original Dressbarn order number.
- Check your email for a return or store-credit message.
- Contact support@dressbarn.com.
- Provide the return tracking number and delivery date.
Do not discard proof of postage until the store credit has been successfully issued.
Can You Return a Dressbarn.com Order to a Store?
Today’s Dressbarn does not operate the former nationwide Dressbarn retail-store chain.
Current Dressbarn.com purchases therefore should be handled through the online return process rather than taken to an old Dressbarn location.
Use the current Returns Policy and contact support@dressbarn.com before sending merchandise back.
Older web pages that instruct customers to return merchandise to a Dressbarn retail store may relate to the former business and should not be relied upon for a current Dressbarn.com order.
Can You Cancel a Dressbarn Order?
Dressbarn’s current Order FAQ states that once an order has been placed, it cannot be canceled.
Dressbarn explains that orders are moved into picking, packing, and shipping quickly.
Before submitting an order, review:
- Items
- Sizes
- Colors
- Quantities
- Shipping address
- Email address
- Payment information
carefully.
If an unwanted order has already been submitted, the customer may need to wait for delivery and then follow the current return policy.
Remember that an ordinary return generally results in Dressbarn.com store credit rather than a refund to the original payment method.
Dressbarn Damaged or Missing Items
Dressbarn instructs customers to contact Customer Support promptly when an order contains damaged or missing merchandise.
Keep:
- The original packaging
- Order confirmation
- Shipping label
- Photos of damaged merchandise
- Photos of damaged packaging
until Dressbarn explains how the issue will be handled.
Dressbarn’s FAQ states that returns and exchanges involving damaged or missing merchandise must still be handled within the applicable return period.
Dressbarn Shipping and Order Tracking
Dressbarn currently states that orders generally require approximately 1-2 business days for processing before shipment.
Customers receive an order confirmation by email after successfully placing an order.
If you do not receive an order confirmation:
- Check spam or junk folders.
- Confirm that the email address associated with the account is correct.
- Check the Dressbarn account or order information.
- Contact Customer Support before placing a duplicate order if a payment appears to have been made.
Dressbarn notes that USPS tracking may require approximately 24 hours after shipment before the tracking number begins showing activity.
Dressbarn Rewards and VIP Membership
Dressbarn currently offers a free Rewards program and a separate paid VIP membership.
The free program currently allows members to earn 1 point for every $1 spent on qualifying Dressbarn.com purchases.
Dressbarn’s current VIP pricing is:
- $9.99 per month, or
- $69 per year
VIP benefits can include additional points, shipping benefits, and certain member discounts.
The paid membership is an automatically renewing subscription unless canceled.
Dressbarn’s Rewards terms state that customers should contact Customer Service to cancel the membership before the next charge if they do not want it to renew.
The free Rewards program and paid Rewards VIP membership are different, so check which program you joined if an unfamiliar recurring Dressbarn charge appears.
Who Owns Dressbarn?
Dressbarn is currently part of OMNI Retail Enterprises.
OMNI describes itself as a digital retail group that acquires and operates established consumer brands as internet-first businesses.
Its current portfolio includes Dressbarn along with brands such as:
- Pier 1
- Modell’s Sporting Goods
- Stein Mart
- Linens ‘n Things
- Franklin Mint
- Mentorbox
Current Dressbarn Rewards and mobile-service terms identify Dress Barn Omni, Inc. in connection with operation of Dressbarn services.
OMNI Retail Enterprises currently identifies its location as Dallas, Texas.
Dressbarn Customer Service Address
Dressbarn’s current Terms of Use list:
Customer Service
12 Greenway Plaza
11th Floor
Houston, TX 77046
1-800-849-3065
The former 933 MacArthur Blvd., Mahwah, NJ 07430 address previously shown on this CustomerServiceNumbers.com page relates to the prior Dressbarn retail organization and should not be presented as the current corporate headquarters for today’s online Dressbarn.
For ordinary current orders and returns, start with support@dressbarn.com rather than mailing merchandise or correspondence without instructions.
How to Escalate a Dressbarn Customer Service Complaint
If the first support contact does not resolve the issue:
- Keep the order confirmation, shipping tracking, return tracking, photographs, and previous email correspondence.
- Email support@dressbarn.com with the order number and a concise explanation of the problem.
- State the specific resolution you are requesting.
- If a return is involved, provide the return tracking number and confirmed delivery date.
- If the issue involves Rewards VIP, state whether the concern is enrollment, renewal, cancellation, or a membership charge.
- Keep all responses and case information until the store credit or other promised resolution is complete.
Because Dressbarn operates online, written email documentation can be especially useful when following up on an unresolved return, shipment, or membership issue.
Dressbarn Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Dressbarn customer reviews.
Because no customer reviews are currently published on this Dressbarn page, there is not enough CustomerServiceNumbers.com feedback to identify supported positive or negative customer-service trends.
The previous version of this article described customer praise involving affordability, style variety, and quality and complaints involving customer service, product availability, and returns. Those statements were not based on reviews actually published on this CustomerServiceNumbers.com listing and should not be presented as current review findings.
Customers who have recently contacted the current online Dressbarn can leave a review below describing the order, return, store credit, shipping issue, Rewards membership, or other concern, which support route they used, how Dressbarn responded, and whether the problem was resolved.
Frequently Asked Questions
What is the Dressbarn customer service phone number?
Dressbarn’s current Terms of Use list 1-800-849-3065 for Customer Service. The current Contact Us page primarily directs customers to support@dressbarn.com.
What is the Dressbarn customer service email?
Dressbarn currently lists support@dressbarn.com.
What are Dressbarn customer service hours?
Dressbarn’s current Contact Us page lists Monday-Friday from 8:00 AM to 8:00 PM Central Time and Saturday-Sunday from 8:00 AM to 6:00 PM Central Time.
Is Dressbarn still in business?
Yes. Dressbarn continues to operate online at Dressbarn.com as a digital-first women’s apparel brand.
Does Dressbarn still have stores?
The former Dressbarn brick-and-mortar chain was closed. Today’s Dressbarn operates as an online retail business.
What is Dressbarn’s return policy?
Eligible merchandise must generally be returned within 30 days of delivery, unworn and unwashed with original tags attached.
Does Dressbarn refund returns to a credit card?
With limited exceptions, Dressbarn currently issues approved return refunds as online store credit redeemable at Dressbarn.com rather than to the original payment method.
Does Dressbarn pay return shipping?
With limited exceptions, no. Dressbarn states that customers are responsible for return shipping.
Can I cancel a Dressbarn order?
Dressbarn currently states that once an order is placed it cannot be canceled.
How long does Dressbarn take to process a return?
Dressbarn currently states that qualifying returns are processed within approximately 5-7 business days after they are delivered to its return operation.
Who owns Dressbarn?
Dressbarn is currently part of OMNI Retail Enterprises. Current Dressbarn program terms also identify Dress Barn Omni, Inc.
What is Dressbarn Rewards VIP?
Dressbarn Rewards VIP is an optional paid membership currently priced at $9.99 monthly or $69 annually. The membership automatically renews unless canceled.
Related Customer Service Pages
- Lane Bryant Customer Service – women’s apparel, plus-size clothing, online orders, returns, and customer support
- Ann Taylor Customer Service – women’s clothing orders, returns, exchanges, refunds, and account support
- Chico’s Customer Service – women’s apparel orders, returns, refunds, stores, and customer-service support
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Dressbarn, Dress Barn Omni, Inc., OMNI Retail Enterprises, Lane Bryant, Ann Taylor, Chico’s, a delivery carrier, or payment provider.
This page distinguishes today’s online Dressbarn from the former Dressbarn store chain and uses the current company’s support, return, store-credit, Rewards, and ownership information.
Share Your Dressbarn Customer Service Experience
If you have contacted Dressbarn about an online order, return, store credit, damaged item, missing order, shipping issue, Rewards membership, sizing problem, account issue, or another customer-service concern, describe the issue, which support route you used, how Dressbarn responded, and whether the problem was resolved.
Privacy warning: Do not post your order number, tracking number, home address, private email address, telephone number, payment-card information, account password, return label, Rewards payment details, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Dressbarn, Dress Barn Omni, Inc., OMNI Retail Enterprises, any former Dressbarn store operator, delivery carrier, or payment provider.
CustomerServiceNumbers.com cannot cancel a Dressbarn order, process a return, issue store credit, change a Rewards membership, locate a package, replace damaged merchandise, or act on behalf of Dressbarn.
Dressbarn support contacts, hours, return rules, store-credit policies, shipping procedures, Rewards pricing, membership terms, ownership, and customer-service addresses can change. Verify important information directly through Dressbarn.com before making a purchase, return, membership, or other customer-service decision.