Dremel customers may need help with a rotary tool, cordless tool, accessory, attachment, battery, charger, replacement part, warranty claim, repair, online order, return, or product troubleshooting. Dremel provides U.S. customer support by phone, live chat and online contact form, along with manuals, parts, warranty information and factory repair service.
How to Contact Dremel Customer Service
- Dremel Tool Customer Service: 1-800-437-3635
- Customer Service Hours: Monday-Friday, 8 a.m.-5 p.m. CT
- Live Chat: Available through Dremel’s support website during published weekday support hours
- Email / Contact Form: Contact Dremel
- DigiLab Customer Service: 1-844-437-6533
- Service & Support: Dremel Support Center
- Service & Repair: Dremel Repair Information
- Warranty: Dremel Warranty Information
- Product Registration: Register a Dremel Product
- Robert Bosch Tool Corporation: 1800 West Central Road, Mount Prospect, IL 60056-2230
- Official Website: Dremel.com
Dremel is best known for high-speed rotary tools used for cutting, grinding, sanding, polishing, carving, engraving, sharpening and other detailed work. The company also sells cordless tools, oscillating tools, compact saws, cleaning tools, accessories, attachments and specialty products.
Best Dremel Support Route by Issue
- Tool stopped working: Review the model-specific troubleshooting information and call 1-800-437-3635 if the problem continues.
- Warranty claim: Find the model, proof of purchase and warranty terms for the exact tool before requesting repair.
- Replacement part: Use Dremel’s parts resources or call customer service with the model and type number.
- Repair: Follow Dremel’s current service instructions before mailing a tool.
- Dremel.com return: Call 1-800-437-3635 within the applicable 30-day return period.
- Retailer purchase: Contact the retailer for its return or exchange policy and Dremel for manufacturer warranty assistance.
- Missing item from a kit: Contact Dremel with the kit and model information.
- DigiLab product: Call 1-844-437-6533.
- Need a manual: Search Dremel’s official manuals by model.
Dremel Warranty Coverage
Dremel does not use the same warranty period for every tool, attachment and accessory.
Dremel currently says that most tools have a two-year warranty, but customers should check the owner’s manual for the exact model.
Examples of current Dremel warranty terms include:
- Many Dremel tools: Limited two-year warranty
- Many Dremel attachments: Limited one-year warranty
- Dremel 8250 rotary tool: Limited lifetime warranty on the qualifying tool
- Dremel 8260 rotary tool: Limited lifetime warranty on the qualifying tool
- 8250 and 8260 battery and charger: Separate two-year warranty rather than the tool’s lifetime coverage
Always check the warranty included with the exact product before assuming a particular coverage period.
Typical warranty exclusions can include:
- Normal wear and tear
- Abuse or misuse
- Accidental damage
- Unauthorized repairs or modifications
- Improper attachments or accessories
- Damage unrelated to defects in materials or workmanship
Keep the dated proof of purchase because Dremel can require it when reviewing a warranty claim.
How to Send a Dremel Tool for Repair
Dremel currently lists its U.S. repair location as:
Robert Bosch Tool Corporation
Dremel Repairs
173 Lawrence 428, Dock #2
Walnut Ridge, AR 72476
Before shipping a tool, contact Dremel or review the current repair instructions.
For a corded rotary tool, Dremel says customers should generally send the tool itself rather than the storage case and accessories.
For a cordless tool, Dremel currently asks customers to include:
- The tool
- Battery
- Charger
This allows the service center to evaluate the complete cordless system.
Include:
- Copy of the dated proof of purchase when available
- Written description of the problem
- Name
- Return address
- Telephone number
Use current Dremel instructions before shipping lithium-ion batteries because special carrier and labeling requirements can apply.
Dremel Replacement Parts
Dremel sells original replacement parts for many tools and says parts remain available for numerous products even after production ends.
Customers can use the Dremel parts system or call 1-800-437-3635.
Before ordering, locate:
- Tool model number
- Type number when shown
- Part number when known
- Tool voltage
- Name of the component needed
Dremel’s online spare-parts system provides exploded diagrams that can help identify the correct component.
Do not order a part only because it looks similar. Parts can change between different generations or versions of the same tool.
Common Dremel Troubleshooting
Dremel publishes troubleshooting information for several common rotary-tool problems.
Dremel Tool Runs Intermittently
For certain corded rotary tools, worn carbon brushes can cause intermittent operation.
Dremel notes that brushes may need replacement after extended use. Both brushes should normally be inspected and replaced as a pair when worn.
Disconnect the tool from power before inspecting or maintaining it, and follow the owner’s manual for the exact model.
Dremel Tool Will Not Turn On
Before assuming the tool has failed:
- Check the electrical outlet with another known-working device.
- Inspect the power cord for visible damage.
- For cordless tools, confirm that the battery is fully inserted and charged.
- Check the manual for model-specific troubleshooting.
Dremel Tool Seems Slow or Sluggish
Fine dust and debris can affect tool performance.
Dremel recommends keeping ventilation openings clear. Follow the tool manual when cleaning and never insert pointed objects through ventilation openings.
Dremel Accessory Will Not Stay Secure
Check that the collet matches the accessory shank size.
Dremel rotary tools can use several collet sizes, and an incorrect collet can prevent an accessory from being held securely.
Stop using the tool if an accessory is loose or cannot be mounted correctly.
Dremel.com Returns and Refunds
Dremel’s current direct-store policy permits qualifying returns initiated within 30 calendar days of delivery.
For tools:
- The return must be initiated within 30 days of delivery.
- The tool must be unused.
For accessories:
- The return must be initiated within 30 days of delivery.
- The accessory must be unused.
- It must be unopened and resalable in its original packaging.
All direct Dremel.com returns currently begin by calling 1-800-437-3635.
Dremel provides a prepaid UPS return label for an authorized return.
Current Dremel.com returns are sent to:
Dremel Service Center
Robert Bosch Tool Corporation
Attention: Dremel D2C Returns
173 Lawrence 428, Dock #3
Walnut Ridge, AR 72476
Dremel says qualifying refunds should generally be processed within 5-7 days after the return is received. The refund goes to the original payment method.
Original shipping charges are not refunded.
These return rules apply to purchases made through Dremel’s online shop. Products purchased from another retailer are subject to that seller’s return policy.
Canceling a Dremel.com Order
If you need to cancel an online Dremel order, call 1-800-437-3635 as soon as possible.
If the order has already shipped, Dremel may instead direct the customer through its return process.
Keep:
- Order confirmation
- Cancellation request
- Shipping notice
- Return authorization
- Tracking information
until any refund is complete.
Dremel Product Registration
Dremel provides online product registration.
The registration form requests information including:
- Purchase date
- Retailer
- Model number
- Kit information
- Primary use
Product registration can make it easier to maintain a record of the tool, but customers should still keep their original receipt and warranty information.
Dremel Product Safety
Power tools and high-speed rotary accessories can cause serious injury when used incorrectly.
Before using a Dremel tool:
- Read the owner’s manual.
- Use an accessory designed for the tool and application.
- Check the accessory’s recommended speed.
- Wear appropriate eye and other personal protection.
- Keep the work area clear.
- Disconnect power or remove the battery before appropriate maintenance or accessory changes.
Stop using a tool if there is:
- Smoke or sparking
- Electrical odor
- Damaged power cord
- Swollen or damaged battery
- Loose accessory
- Unusual overheating
- Broken guard or housing
Use Dremel’s official Product Safety resources for current safety information.
Dremel Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on 1 Dremel customer review.
The single review was submitted in July 2014.
The reviewer was having difficulty removing and installing a sanding band on a drum-sander accessory. After being unable to resolve the problem at a local retailer, the reviewer called Dremel and spoke with a representative named Adrian.
The reviewer described the Dremel representative as:
- Knowledgeable
- Professional
- Helpful
Because the CSN listing contains only one review from 2014, it is not enough evidence to establish broad current trends involving Dremel product durability, parts availability, warranty service, repairs or customer-service quality.
The previous version of this page included generalized claims about customers praising versatility and quality while complaining about customer service, durability and parts availability. Those broader themes are not supported by the reviews currently submitted to this CSN listing.
How to Escalate a Dremel Customer Service Complaint
- Locate the exact model and type number.
- Find the dated proof of purchase.
- Call Dremel at 1-800-437-3635 or submit the official contact form.
- Explain whether the issue involves troubleshooting, warranty coverage, a repair, replacement part or online order.
- Describe any troubleshooting already completed.
- Ask for a case or reference number when available.
- Keep repair documents, photographs, receipts, shipping records and customer-service correspondence.
- If a repair is denied or requires payment, ask why the problem falls outside warranty coverage before authorizing work.
About Dremel and Bosch
Albert J. Dremel founded the Dremel Manufacturing Company in Racine, Wisconsin, in 1932.
Dremel introduced its early handheld high-speed rotary tool in the 1930s and became closely associated with compact rotary-tool systems used by hobbyists, makers, craftspeople and DIY users.
Bosch purchased Dremel in 1993. Dremel currently identifies itself as a division of Robert Bosch Tool Corporation.
Robert Bosch Tool Corporation lists its principal offices at:
Robert Bosch Tool Corporation
1800 West Central Road
Mount Prospect, IL 60056-2230
This corporate address should not be confused with Dremel’s current Walnut Ridge repair and direct-return facility.
Frequently Asked Questions
What is the Dremel customer-service phone number?
Call Dremel Tool Customer Service at 1-800-437-3635.
What are Dremel customer-service hours?
Dremel’s current main Service & Support information lists customer service Monday-Friday from 8 a.m.-5 p.m. CT.
Does Dremel have live chat?
Yes. Dremel offers live chat through its support website during published weekday support hours.
How long is a Dremel warranty?
It depends on the product. Dremel says most tools have a two-year warranty, while attachments and certain specialty tools use different terms. The 8250 and 8260 currently have limited lifetime warranties on the qualifying tool, with separate two-year coverage for their batteries and chargers.
Where do I send a Dremel for repair?
Dremel currently lists its U.S. repair operation at 173 Lawrence 428, Dock #2, Walnut Ridge, AR 72476. Check current instructions before shipping any tool.
Can I return a Dremel purchased from Dremel.com?
Eligible direct purchases can currently be returned when the request is initiated within 30 calendar days of delivery and the product meets Dremel’s condition requirements.
Can I return a Dremel purchased at Home Depot or another retailer to Dremel.com?
The Dremel.com return policy applies to direct website purchases. For an ordinary retailer return or exchange, use that retailer’s policy. Dremel can still assist with applicable manufacturer warranty claims.
Where can I buy Dremel replacement parts?
Dremel provides an online spare-parts system and also accepts parts inquiries through customer service at 1-800-437-3635.
Who owns Dremel?
Bosch acquired Dremel in 1993. Dremel currently operates as a division of Robert Bosch Tool Corporation.
Where is Dremel headquartered?
Robert Bosch Tool Corporation lists its principal offices at 1800 West Central Road, Mount Prospect, Illinois 60056-2230.
Related Tool Customer Service Pages
- DEWALT Customer Service, Warranty & Repair
- Makita Customer Service, Warranty & Reviews
- Black+Decker Customer Service
- Bosch Customer Service, Warranty & Repair
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Dremel, Robert Bosch Tool Corporation, Robert Bosch LLC, a Dremel retailer or a repair provider.
Share Your Dremel Customer Service Experience
If you contacted Dremel about a rotary tool, cordless tool, accessory, attachment, battery, replacement part, warranty claim, repair, direct order, return or troubleshooting issue, describe the product involved, how you contacted Dremel, what response you received and whether the issue was resolved.
Privacy warning: Do not publish your full product serial number, order number, home address, telephone number, private email address, payment information, account password, shipping label or private customer-service correspondence containing personal information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Dremel, Robert Bosch Tool Corporation, Robert Bosch LLC, a retailer or repair provider. CustomerServiceNumbers.com cannot diagnose or repair tools, order parts, approve warranty claims, authorize returns, issue refunds or respond on behalf of Dremel. Phone numbers, support hours, repair addresses, warranties, return policies, parts availability and company information can change. Verify important information through Dremel’s official Service & Support resources.
