Dr. Fresh customers may need help with a toothbrush, travel oral-care kit, floss picks, children’s toothbrush, orthodontic kit, damaged product, missing component, product-quality concern, or another oral-care question. Dr. Fresh is now part of Perrigo’s oral self-care portfolio, and current product concerns are handled through Perrigo’s consumer and oral-care support channels.
How to Contact Dr. Fresh Customer Service
- Dr. Fresh / Perrigo Consumer Product Contact: 1-866-373-7374
- Perrigo Oral Care / Ranir: 1-866-532-6041
- Perrigo Product Concerns and Complaints: Perrigo Contact Us
- Customer Service Hours: Fixed Dr. Fresh consumer-support hours are not currently published on Perrigo’s official contact page
- Current Brand Owner: Perrigo
- Perrigo North American Base of Operations: 515 Eastern Avenue, Allegan, MI 49010
- Perrigo North American Corporate Phone: 1-269-673-8451 for corporate matters, not routine product complaints
- Dr. Fresh Product Catalog: DrFresh.com redirects to the current Dr. Fresh catalog on Perrigo Direct
- Perrigo Corporate Website: Perrigo.com
Dr. Fresh is an oral-care brand currently owned by Perrigo. The brand was acquired by High Ridge Brands in 2017, and Perrigo completed its acquisition of High Ridge Brands’ oral-care assets in 2020. That transaction included Dr. Fresh, Firefly and REACH.
The former Dr. Fresh operation was based in Buena Park, California. Current Dr. Fresh ownership, product support and corporate information should now be obtained through Perrigo rather than treating the former Buena Park office as the brand’s current headquarters.
Current Dr. Fresh Products
Dr. Fresh remains an active oral-care brand. Perrigo Direct currently lists Dr. Fresh products including:
- Adult toothbrushes
- Extra-soft children’s toothbrushes
- Disposable pre-pasted toothbrushes
- Travel oral-care kits
- TSA-oriented travel kits
- Orthodontic kits
- Waxed floss picks
- Mint waxed floss picks
Product selection can change, and some Dr. Fresh products are distributed primarily through retailers or institutional and wholesale channels rather than a standalone Dr. Fresh consumer store.
Best Dr. Fresh Support Route by Issue
- Damaged or defective product: Keep the product and packaging and contact Perrigo with the product details.
- Broken toothbrush: Stop using it if damaged and report the product name, UPC and condition to Perrigo.
- Loose or damaged bristles: Stop using the toothbrush and contact Perrigo with photographs and package information.
- Travel kit missing an item: Keep the entire kit and packaging and report which component was missing.
- Floss-pick quality problem: Save the package, UPC and remaining product and submit the complaint to Perrigo.
- Product purchased from a retailer: Use the retailer for its return or refund policy and Perrigo for a manufacturer product-quality concern.
- Product availability: Check current retailers or the Dr. Fresh catalog on Perrigo Direct.
- Firefly or REACH product: Identify the exact brand when contacting Perrigo because these are separate oral-care brands within the same Perrigo oral-care portfolio.
Information to Have Before Contacting Dr. Fresh
For a product complaint, gather as much identifying information as possible:
- Exact Dr. Fresh product name
- UPC or barcode
- Package size or count
- Lot or manufacturing information when available
- Retailer where the product was purchased
- Approximate purchase date
- Receipt when available
- Description of the problem
- Photos of the product and packaging when useful
Keep the product and packaging until Perrigo explains whether additional information, photographs or the physical product will be needed.
Dr. Fresh Toothbrush Problems
Current Dr. Fresh products include adult, children’s, disposable and travel toothbrushes.
Contact Perrigo if a new toothbrush has a potential manufacturing or quality problem such as:
- Loose bristles
- Damaged handle
- Sharp or rough surface
- Broken toothbrush head
- Damaged packaging
- Incorrect product inside the package
- Missing toothbrush from a multipack
Stop using a toothbrush that is broken or otherwise appears unsafe.
For a children’s toothbrush, follow the age and supervision directions on the package and replace damaged products rather than continuing to use them.
Dr. Fresh Travel Kit Support
Travel oral-care kits continue to be an important part of the Dr. Fresh product line.
Perrigo Direct currently lists kits containing combinations such as:
- Soft toothbrush
- Toothbrush case or cover
- Toothpaste
- Mouthwash
- Resealable travel bag
If a sealed kit is missing a component, damaged, or contains an incorrect item, keep the entire kit and contact Perrigo.
For airport travel, check current TSA requirements separately before relying on packaging language from an older travel kit.
Dr. Fresh Floss Pick Problems
Dr. Fresh currently offers Kool Floss waxed floss picks, including mint varieties.
If a floss pick breaks, shreds unexpectedly, has damaged packaging or appears defective:
- Stop using the affected product.
- Keep the package.
- Locate the UPC and lot information when available.
- Keep several unused examples if the problem affects more than one piece.
- Contact Perrigo with the product information.
Do not mail used oral-care products to Perrigo unless the company specifically provides instructions.
Dr. Fresh Retailer Returns and Refunds
Dr. Fresh products are generally sold through third-party retailers rather than a dedicated direct-to-consumer Dr. Fresh store.
For an ordinary return or refund, check the policy of the store or website where the product was purchased.
The retailer may control:
- Return deadlines
- Receipt requirements
- Refund method
- Replacement merchandise
- Rules for opened personal-care products
Perrigo should be contacted separately when the concern involves product quality, damage, manufacturing, packaging, missing components or another manufacturer issue.
Who Owns Dr. Fresh?
Perrigo currently owns the Dr. Fresh oral-care brand.
Dr. Fresh was acquired by High Ridge Brands in 2017. High Ridge’s oral-care portfolio included Dr. Fresh, Firefly and REACH.
Perrigo announced an agreement to acquire those oral-care assets in February 2020 and completed the acquisition in April 2020.
DrFresh.com now directs visitors to Perrigo Direct, where current Dr. Fresh products remain listed.
Dr. Fresh Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Dr. Fresh customer reviews.
Because no reviews have been submitted on this CSN listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving Dr. Fresh toothbrushes, travel kits, floss picks, product quality, availability or customer-service responsiveness.
The previous version of this page described general praise for affordability and effectiveness and complaints involving customer service, product quality and availability. Those statements were not based on reviews submitted to this CSN page and should not be treated as CustomerServiceNumbers.com review findings.
How to Escalate a Dr. Fresh Product Complaint
- Identify the exact Dr. Fresh product involved.
- Keep the product, packaging, UPC and lot information.
- Take photographs if they help demonstrate the problem.
- Contact the retailer for its own return or refund process when applicable.
- Contact Perrigo for a manufacturer product-quality concern.
- Provide purchase and product information privately.
- Save any case or reference number provided by Perrigo.
- Keep correspondence and product records until the complaint is resolved.
Frequently Asked Questions
What is the Dr. Fresh customer-service phone number?
The Dr. Fresh consumer-product number 1-866-373-7374 continues to be used for Perrigo oral-care product concerns. Perrigo’s official Contact Us page also lists 1-866-532-6041 for Ranir, a Perrigo Oral Care Company.
Who owns Dr. Fresh?
Perrigo owns the Dr. Fresh oral-care brand. Perrigo completed its acquisition of the Dr. Fresh, Firefly and REACH oral-care assets in 2020.
Is Dr. Fresh still in business?
Yes. Current Dr. Fresh products remain listed through Perrigo Direct, including toothbrushes, children’s toothbrushes, oral-care travel kits, orthodontic kits and floss picks.
What happened to DrFresh.com?
DrFresh.com currently redirects visitors to the Dr. Fresh brand catalog on Perrigo Direct.
Where is Dr. Fresh headquartered?
The old Dr. Fresh company operated from Buena Park, California, but the brand’s oral-care assets are now owned by Perrigo. Perrigo lists its North American base of operations at 515 Eastern Avenue, Allegan, Michigan 49010.
How do I report a defective Dr. Fresh toothbrush?
Keep the toothbrush and packaging, locate the UPC or lot information, take photographs when useful and contact Perrigo through its product-support channels.
Can I return Dr. Fresh products to the manufacturer?
Do not mail a product to Perrigo unless instructed. For ordinary returns, start with the retailer where the product was purchased. Contact Perrigo separately for manufacturer product-quality complaints.
Related Oral Care Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Dr. Fresh, Perrigo, Ranir, a dental-care provider or a retailer that sells Dr. Fresh products.
Share Your Dr. Fresh Customer Service Experience
If you contacted Dr. Fresh or Perrigo about a toothbrush, children’s toothbrush, travel kit, floss pick, orthodontic kit, damaged product, missing component, product-quality concern, refund or another oral-care issue, describe the product involved, which support route you used, the response you received and whether the issue was resolved.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Dr. Fresh, Perrigo, Ranir or any retailer. CustomerServiceNumbers.com cannot replace Dr. Fresh products, process refunds, investigate product defects, provide dental advice or respond on behalf of Perrigo. Contact information, product availability, ownership details and support procedures can change. Verify current information through Perrigo’s official product-support resources.