Colgate customers may need help with toothpaste, toothbrushes, mouthwash, whitening products, damaged packaging, an unexpected product change, an online ShopSmiles order, refund request, product-quality concern, suspected counterfeit toothpaste, or another oral-care question. Colgate and its parent company, Colgate-Palmolive, provide consumer support by phone, text, email, and 24-hour online chat.
Colgate Customer Service Contact Information
- Colgate Consumer Support: 1-800-468-6502
- Text Support: 1-800-468-6502
- Consumer Support Hours: Monday-Friday, 9:00 AM-5:30 PM ET
- Live Chat: Available 24/7 through Colgate-Palmolive’s Contact Us page
- Email Support: Available through the official online contact form
- Consumer Contact Page: Colgate-Palmolive Contact Us
- ShopSmiles by Colgate Support: 833-862-9251
- ShopSmiles Call/Text Hours: Monday-Friday, 9:00 AM-5:30 PM ET
- Corporate Phone: 212-310-2000
- Corporate Headquarters: Colgate-Palmolive Company, 300 Park Avenue, New York, NY 10022
- Official Colgate Website: Colgate.com
For ordinary Colgate toothpaste, toothbrush, mouthwash, packaging, ingredient, or product-quality questions, use 1-800-468-6502.
For an order placed directly through ShopSmiles by Colgate, use the separate ShopSmiles support system at 833-862-9251.
Best Colgate Support Route by Issue
- Product-quality problem: Call 1-800-468-6502 or use the Colgate-Palmolive contact form.
- Damaged or difficult-to-use packaging: Keep the product and package and contact Consumer Support.
- Unusual taste, texture, appearance, or odor: Stop using the product if appropriate and contact Colgate with the product codes.
- Refund request: Review Colgate-Palmolive’s 60-Day Satisfaction Guarantee.
- ShopSmiles online order: Call or text 833-862-9251.
- Suspected counterfeit toothpaste: Do not use it and contact Colgate at 1-800-468-6502.
- Ingredient question: Check the product label or Colgate ingredient resources, then contact Consumer Support if needed.
- Medical or dental reaction: Stop using the product when appropriate and seek advice from a qualified healthcare or dental professional.
Information to Have Before Contacting Colgate
For a product complaint, gather:
- Exact Colgate product name
- Product variety or flavor
- UPC or barcode
- Lot, manufacturing, or expiration code
- Purchase date
- Retailer or website where the product was purchased
- Receipt or proof of purchase when available
- Photographs of the product or packaging
- Description of what happened
- The refund, replacement, information, or other resolution requested
Keep the product and packaging until Colgate explains whether either item will be needed for review.
Do not post medical records, payment information, complete order numbers, home addresses, or other sensitive information in a public review.
Colgate 60-Day Satisfaction Guarantee
Colgate-Palmolive currently offers a 60-Day Satisfaction Guarantee covering qualifying Colgate products and several other company brands.
The guarantee applies to eligible original U.S. end-user purchasers who bought the product from Colgate-Palmolive or an authorized seller.
If you are dissatisfied with a qualifying Colgate product, you may request a refund within 60 days of the original purchase date.
Colgate may ask for:
- Where and when the product was purchased
- Proof of purchase
- Photographs of the product or packaging
- The unused portion of the product
- Other information needed to validate the claim
Purchases from unauthorized sellers, including unauthorized internet sellers, may not qualify.
Use the official Colgate-Palmolive Satisfaction Guarantee page for current terms.
How to Request a Colgate Refund
If the retailer cannot resolve the problem:
- Keep the Colgate product and packaging.
- Keep the purchase receipt.
- Take photographs if the issue involves packaging or product quality.
- Submit the complaint through Colgate-Palmolive’s Contact Us system.
- Make the request within 60 days of purchase.
- Follow any instructions regarding returning the unused product.
Colgate reserves the right to verify the information supplied and deny claims when it believes the guarantee is being abused or the purchase does not meet its requirements.
Colgate ShopSmiles Customer Service
ShopSmiles by Colgate is the company’s direct online store for selected oral-care products.
For ShopSmiles orders, current support is:
The same number can be used for text support.
Current ShopSmiles customer-service hours are Monday-Friday from 9:00 AM to 5:30 PM Eastern Time.
ShopSmiles also offers:
- Live chat
- Email support
- Order-account assistance
Use ShopSmiles support for:
- Direct online orders
- Shipping questions
- Missing products
- Wrong items
- Order returns
- Website or account issues
A product-quality complaint can also be directed to Colgate-Palmolive Consumer Support.
ShopSmiles Returns and Product Warranty
ShopSmiles publishes separate return and warranty terms for products purchased through its online store.
Customers making a return must request a return label from Customer Service and use the supplied label.
Shipping and handling charges generally are not refundable.
Colgate states that a return sent without the supplied return label, or without all originally included parts and accessories, can be refused or may be subject to a restocking charge.
Some products specifically identified by Colgate carry a 2-Year Limited Product Warranty against qualifying defects in materials and workmanship.
For eligible warranty products, Colgate may choose to:
- Repair the product using new or refurbished parts, or
- Replace it with a new or refurbished product
Warranty periods and eligibility depend on the exact product, so check its packaging or online description rather than assuming every Colgate toothbrush or device has a two-year warranty.
Colgate Toothpaste Packaging Problems
If a Colgate toothpaste tube, cap, pump, or dispenser is difficult to use:
- Keep the tube or container.
- Record the product name and code.
- Take photographs of the packaging problem.
- Call 1-800-468-6502 or contact Colgate online.
Packaging complaints can be useful to the manufacturer because Colgate may need the production information printed on the product to identify a specific manufacturing run.
Do not cut apart or discard the container before contacting Consumer Support if you intend to submit a product complaint.
Colgate Toothpaste Taste or Texture Concerns
Consumers sometimes contact manufacturers when toothpaste:
- Appears unusually hard or dry
- Has separated
- Has an unexpected texture
- Tastes different from a previous purchase
- Has changed color
- Appears damaged or improperly sealed
Check the package date and confirm that the product has been stored normally.
If the toothpaste appears defective or questionable, stop using it and contact Colgate with the UPC and manufacturing information.
Colgate Product Ingredients
Colgate provides ingredient information for its oral-care products through product labels and online resources.
Ingredients vary significantly by product.
For example, different Colgate toothpastes can use different:
- Fluoride compounds
- Flavor systems
- Abrasives
- Desensitizing ingredients
- Whitening ingredients
- Inactive ingredients
Consumers with an allergy, sensitivity, medical condition, or other health-related concern should review the exact product label and consult an appropriate healthcare professional when necessary.
Consumer Support can provide product information but should not replace individualized medical or dental advice.
What to Do After an Unexpected Reaction
If you experience significant irritation, swelling, pain, or another unexpected reaction while using a Colgate oral-care product:
- Stop using the product when appropriate.
- Keep the product and packaging.
- Record the product name and lot information.
- Contact a dentist, physician, pharmacist, poison-control service, or other qualified healthcare professional when needed.
- Contact Colgate Consumer Support to report the product experience.
For a serious or life-threatening medical emergency, use emergency medical services rather than waiting for a response from Colgate customer service.
Suspected Counterfeit Colgate Toothpaste
Colgate warns consumers that counterfeit oral-care products can present health risks.
For genuine Colgate toothpaste produced for the U.S. market, Colgate says consumers can look for:
- The wording “Distr. by Colgate-Palmolive, New York, NY 10022” on the carton
- A UPC beginning with 35000
Counterfeit products can imitate legitimate packaging, so these indicators are not a substitute for contacting Colgate when a product appears suspicious.
If you suspect counterfeit toothpaste:
- Do not use it.
- Keep the product and packaging.
- Record where it was purchased.
- Call Colgate at 1-800-468-6502.
Buying from established authorized retailers can reduce the risk of receiving counterfeit or diverted products.
Discontinued Colgate Products
Colgate periodically changes or discontinues oral-care products as new formulas, packaging, and product lines are introduced.
If you can no longer find a favorite toothpaste, toothbrush, mouthwash, or other Colgate product:
- Search Colgate.com for the current product.
- Use Colgate’s product-selection resources.
- Contact Consumer Support to ask whether the product was discontinued or renamed.
A discontinued product may have a newer alternative, but ingredients and intended uses can differ.
Colgate Coupons
Colgate periodically provides coupons and promotional offers.
The company’s U.S. Special Offers page currently states that its online coupon experience is being updated and online coupons are temporarily unavailable.
Avoid websites that request unusual personal or financial information merely to provide a Colgate coupon.
For questions about current offers, call Consumer Support or check Colgate.com.
Colgate Products Purchased From a Retailer
Colgate products are sold by supermarkets, pharmacies, mass merchants, warehouse clubs, online retailers, and many other sellers.
For problems involving:
- Retailer delivery
- Missing online order
- Wrong item
- Retail price
- Store pickup
- Retailer return
start with the retailer that processed the transaction.
For product quality, suspected defects, packaging problems, counterfeit concerns, or Colgate’s Satisfaction Guarantee, contact Colgate Consumer Support directly.
Who Owns Colgate?
Colgate is the flagship oral-care brand of Colgate-Palmolive Company.
Colgate-Palmolive operates globally in oral care, personal care, home care, and pet nutrition.
Its brand portfolio includes Colgate as well as Palmolive, Ajax, Softsoap, Irish Spring, Fabuloso, hello, Hill’s Pet Nutrition, and other consumer brands.
For an ordinary Colgate oral-care product complaint, customers should use Colgate-Palmolive Consumer Support rather than the corporate office.
Colgate-Palmolive Corporate Headquarters
Colgate-Palmolive’s current corporate headquarters is:
Colgate-Palmolive Company
300 Park Avenue
New York, NY 10022
212-310-2000
The corporate number is not the preferred line for routine Colgate product support.
Use 1-800-468-6502 instead for consumer questions or complaints.
How to Escalate a Colgate Customer Service Complaint
If the first contact does not resolve the issue:
- Keep the product, packaging, receipt, and photographs.
- Call Colgate Consumer Support at 1-800-468-6502.
- Use text, 24/7 chat, or the online email form when written documentation is useful.
- Provide the UPC and manufacturing information from the package.
- Clearly state whether you are seeking product information, replacement, refund, or another resolution.
- Ask for a case or reference number when available.
- Keep any requested product until Colgate tells you whether it needs to be returned.
- Follow up through the existing case if a promised response does not occur.
For a ShopSmiles order, use 833-862-9251 rather than the general corporate switchboard.
Colgate Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 3.0 out of 5 stars based on 6 Colgate reviews.
The currently visible reviews are historical and date from 2014 through 2016.
Among the reviews visible before the page’s “Load more” control:
- A September 2016 reviewer complained that a Prevident 5000 Sensitive container repeatedly became blocked and then dispensed too much product when squeezed. The reviewer also described dissatisfaction with the response received after contacting Colgate.
- A June 2016 reviewer asked how to obtain a $2 Colgate coupon.
- An August 2015 reviewer reported difficulty dispensing prescription Colgate toothpaste from its container and requested a refund.
- A July 2015 reviewer reported that Colgate Maximum Cavity Protection toothpaste had become hard and asked about obtaining a replacement.
- An April 2014 visible post asked for operating instructions for a Colgate 360 Optic White powered toothbrush.
The page reports six total reviews and provides a “Load more” option for additional feedback. Because the currently displayed sample is old and limited, these reviews should not be treated as a measurement of Colgate’s current overall product quality or customer service.
The visible historical feedback primarily concerns packaging, product condition, instructions, coupons, and individual support experiences.
Frequently Asked Questions
What is the Colgate customer service phone number?
Colgate-Palmolive Consumer Support can be reached at 1-800-468-6502.
What are Colgate customer service hours?
Regular Consumer Support hours are Monday-Friday from 9:00 AM to 5:30 PM Eastern Time.
Can I text Colgate customer service?
Yes. Colgate-Palmolive currently accepts text messages at 1-800-468-6502.
Does Colgate have live chat?
Yes. Colgate-Palmolive currently lists online chat as available 24 hours a day, seven days a week.
Does Colgate have email support?
Yes. Colgate-Palmolive provides an official online email/contact form for consumer questions and complaints.
What is the ShopSmiles by Colgate customer service number?
For direct ShopSmiles online-store support, call or text 833-862-9251.
Does Colgate offer refunds?
Colgate-Palmolive currently provides a 60-Day Satisfaction Guarantee for qualifying Colgate products purchased by original U.S. end users from Colgate or authorized sellers.
What should I do if my Colgate toothpaste appears counterfeit?
Do not use it. Keep the packaging and call Colgate at 1-800-468-6502 for assistance identifying the product.
What should I do if a Colgate product caused irritation?
Stop using the product when appropriate, keep the packaging, contact an appropriate healthcare or dental professional if needed, and report the experience to Colgate Consumer Support.
Who owns Colgate?
Colgate is owned by Colgate-Palmolive Company.
Where is Colgate-Palmolive headquartered?
Colgate-Palmolive is headquartered at 300 Park Avenue, New York, New York 10022.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Colgate, Colgate-Palmolive Company, ShopSmiles, a retailer, dentist, or healthcare provider.
The purpose of this page is to help consumers locate current official support routes for Colgate toothpaste, toothbrushes, mouthwash, whitening products, product complaints, refunds, online orders, and counterfeit concerns.
Share Your Colgate Customer Service Experience
If you have contacted Colgate about toothpaste, a toothbrush, mouthwash, packaging, an unusual product, a ShopSmiles order, refund request, counterfeit concern, or another customer-service issue, describe the product involved, support route used, response received, and whether the issue was resolved.
Privacy warning: Do not post medical records, complete order numbers, payment information, home addresses, private correspondence, account credentials, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Colgate, Colgate-Palmolive Company, ShopSmiles, a retailer, dentist, physician, or other healthcare provider. CustomerServiceNumbers.com cannot process Colgate refunds, inspect products, replace merchandise, manage ShopSmiles orders, diagnose medical or dental conditions, determine whether a product caused an adverse reaction, or act on behalf of Colgate.
Product formulas, guarantees, warranties, support hours, promotional offers, and customer-service procedures can change. Verify important product and safety information directly through Colgate.com or Colgate-Palmolive.
