Need help with a Crest toothpaste, mouthwash, whitening product, online order, refund request, or product complaint? Crest customer service can assist with product questions, packaging concerns, eligible whitening guarantees, and other consumer issues.
Crest Customer Service At a Glance
- Customer Service: 1-800-492-7378
- Hours: Monday–Friday, 9 a.m.–6 p.m. EST
- Online Support: Crest Contact Form
- Official Website: Crest.com
- Parent Company: Procter & Gamble
Crest Customer Service Phone Number and Contact Options
The primary Crest customer service phone number is 1-800-492-7378. Crest states that its customer service representatives are available Monday through Friday from 9 a.m. to 6 p.m. EST.
- Crest Customer Service Phone Number: 1-800-492-7378
- Customer Service Hours: Monday–Friday, 9 a.m.–6 p.m. EST
- Online Contact Form: Submit a question or complaint to Crest
- Crest Product FAQs: View Crest FAQs
- Crest Website: Crest.com
Crest does not currently publish a general consumer-service email address on its U.S. website. Consumers who prefer written communication should use the official online contact form.
What Can Crest Customer Service Help With?
Contact Crest customer service for assistance with concerns involving:
- Crest toothpaste, mouthwash, and whitening products
- Damaged, leaking, defective, or difficult-to-use packaging
- Unexpected changes in a product’s flavor, consistency, or appearance
- Crest 3DWhitestrips and other whitening-treatment questions
- Crest.com whitening orders and delivery problems
- Eligible whitening-product refund requests
- Missing or damaged products
- Product ingredients and usage questions
- Complaints or feedback about a Crest product
Information to Have Before Contacting Crest
Prepare these details before calling or submitting the contact form:
- The exact Crest product name and variety
- The UPC or barcode from the package
- Any lot, manufacturing, or expiration code printed on the product
- The purchase date and retailer
- Your receipt or other proof of purchase
- Photographs of damaged packaging or a defective product
- A clear description of what happened and the resolution you are requesting
Keep the product and its packaging until Crest responds, unless retaining it would present a safety concern. If you experience a concerning reaction, stop using the product and consult a qualified healthcare or dental professional. For a medical emergency, call 911 rather than waiting for customer service.
Crest Whitening Money-Back Guarantee
Crest currently offers a 60-day money-back satisfaction guarantee for specified whitening products, including qualifying 3DWhitestrips, whitening pens, products used with a 3D light, and certain whitening emulsions or serums.
Important requirements include:
- The request must be submitted within 60 days of the original purchase.
- The offer is limited to an original end-user purchaser who is a legal U.S. resident and at least 18 years old.
- Valid proof of purchase must show the purchase date, price, retailer, and product.
- The request must include the product’s 12-digit UPC or barcode.
- The guarantee generally covers one package of a qualifying product.
- Refunds are issued as prepaid debit cards and may take six to eight weeks.
- Products purchased from unauthorized sellers may not qualify.
Important refund update: Crest states that its toothpaste and mouthwash money-back guarantee programs ended on June 30, 2025. The current guarantee applies only to eligible whitening products. Review the current Crest guarantee terms before submitting a request.
If more than eight weeks have passed since an eligible refund request was approved, call Crest at 1-800-492-7378.
How to Escalate a Crest Complaint
- Call Crest customer service and explain the product or order problem clearly.
- Ask the representative to create a case and provide the case or reference number.
- Record the date of the call and the representative’s name when available.
- Submit the details through the Crest contact form if written documentation or photographs are needed.
- Keep the receipt, packaging, product codes, photographs, and correspondence until the complaint is resolved.
- If the purchase was made through a retailer, contact the retailer separately about its return or exchange policy.
- If the first response does not address the issue, request review by a supervisor or consumer-relations specialist.
Crest Reviews and Complaints
CustomerServiceNumbers.com currently displays eight Crest reviews with an overall rating of 2.9 out of 5 stars. These reviews were submitted between 2014 and 2016, so they should be treated as historical consumer feedback rather than a measurement of Crest’s current customer service.
Recurring subjects in the reviews include flip-top caps that did not close properly, toothpaste leaking from the tube, product texture or flavor concerns, strong mouthwash, difficulty using Whitestrips, and trouble reaching customer service. Some reviewers also submitted questions or suggestions about particular Crest products.
Individual reviews reflect the experiences and opinions of their authors. Product formulas, packaging, policies, and support procedures may have changed since the older reviews were submitted.
About Crest and Procter & Gamble
Crest is an oral-care brand owned by The Procter & Gamble Company. Its products include toothpaste, mouthwash, whitening treatments, and children’s oral-care products.
- Parent Company: The Procter & Gamble Company
- P&G Headquarters: 1 P&G Plaza, Cincinnati, OH 45202
- P&G Main Office Phone: 1-513-983-1100
The P&G headquarters number is a corporate-office line and should not be used as the first contact for ordinary Crest product questions. Consumers should begin with Crest customer service at 1-800-492-7378.
For parent-company headquarters information and public comments, visit the Procter & Gamble corporate office page.
Related Oral-Care Customer Service Pages
- Oral-B Customer Service, Warranty and Repair Help
- Colgate Customer Service and Reviews
- Listerine Customer Service and Reviews
- Plackers Customer Service, Product Questions and Complaints
Crest Customer Service Frequently Asked Questions
What is the Crest customer service phone number?
Call Crest customer service at 1-800-492-7378.
What are Crest customer service hours?
Crest lists customer service hours as Monday through Friday from 9 a.m. to 6 p.m. EST.
Does Crest have a customer service email address?
Crest does not publish a general consumer-support email address on its U.S. website. Use the official Crest contact form for written assistance.
Does Crest offer refunds?
Crest offers a 60-day satisfaction guarantee for specified whitening products when all eligibility and documentation requirements are met. Crest’s toothpaste and mouthwash guarantee programs ended June 30, 2025.
Who owns Crest?
Crest is owned by The Procter & Gamble Company.
Share Your Crest Customer Service Experience
Have you contacted Crest about a toothpaste, mouthwash, whitening treatment, damaged package, refund, or other product concern? Share a review below describing the product involved, how you contacted Crest, and whether your problem was resolved. Do not include order numbers, phone numbers, email addresses, medical records, or other private information in a public review.
Crest Customer Service Disclaimer
CustomerServiceNumbers.com is an independent informational and review website and is not affiliated with Crest or Procter & Gamble. Crest representatives do not monitor or respond to reviews submitted on this page. Contact Crest directly for product assistance, refunds, order support, or complaint resolution.
