Horrible customer service. I wanted to simply cancel a claim that I opened and it was simply impossiable to do so. No one at CSAA would return my phone calls until I seeked legal representation and was going to sue csaa. I have pulled my entire policy home life auto from CSAA and went to a competitor. Service after the sale is what is important. Any one can sale a insurance policy but when you need service after the fact this is where csaa failed me and my family.
2 Responses
Horrible customer service. I wanted to simply cancel a claim that I opened and it was simply impossiable to do so. No one at CSAA would return my phone calls until I seeked legal representation and was going to sue csaa. I have pulled my entire policy home life auto from CSAA and went to a competitor. Service after the sale is what is important. Any one can sale a insurance policy but when you need service after the fact this is where csaa failed me and my family.
I need to remove a car and person from our existing policy through AAA Allied Club. What do I need to do or whom should I contact?