Cricut Customer Service, Warranty, Design Space and Reviews

Cricut produces connected cutting machines, heat presses, crafting tools, materials and Design Space software. Its product lines include Cricut Maker, Cricut Explore, Cricut Joy, Cricut Venture, EasyPress and AutoPress. Customers may need Cricut support for machine setup, Bluetooth connections, Design Space errors, cutting problems, warranties, orders, returns, subscriptions or account access.

The main Cricut customer service phone number in the United States is 1-877-727-4288, also written as 1-877-7CRICUT. Cricut refers to its customer-service department as Member Care.

How to Contact Cricut Customer Service

• Member Care Phone Support: 1-877-727-4288
• Phone, Chat and Email Options: Cricut Contact Information
• Cricut Help Center: Cricut Support and Troubleshooting
• Cricut Account: Sign in to My Account
• Design Space: Download or open Cricut Design Space
• Orders and Returns: Review the Cricut Shop Policies
• Warranty Information: Cricut Warranty Documentation

Choose the Correct Cricut Support Route

Machine Setup or Cutting Problems

Use Member Care for machine setup, calibration, power problems, unusual noises, blade or carriage issues, sensor-mark errors, material feeding problems and cuts that do not match the project. Have the machine model and serial number available.

Design Space and Connection Problems

Use the Cricut Help Center or Member Care for Design Space installation, blank screens, login errors, project-loading problems, Bluetooth connections, USB connections, firmware updates and Print Then Cut calibration.

Cricut.com Orders

Sign in and review Order History for processing, shipment and tracking information. Contact Member Care immediately if an order contains the wrong product, arrived damaged or has remained in processing for more than ten calendar days.

Cricut Access Subscriptions

Manage a Cricut Access subscription through the Subscription section of My Account. If the subscription was purchased through Apple or Google Play, it must be managed through that app-store account.

Products Purchased From Another Retailer

For ordinary returns, begin with the retailer that sold the product. Cricut Member Care may still assist with troubleshooting and eligible manufacturer-warranty claims.

Cricut Machine and Warranty Help

Cricut states that new cutting machines, heat presses and other corded devices purchased from Cricut or an authorized seller generally include a one-year limited warranty beginning on the original retail-purchase date, unless applicable law requires a longer period.

Cricut materials and accessories do not carry the same manufacturer’s warranty. Customers experiencing a problem with materials or accessories can still contact Member Care to discuss available assistance.

For a potential warranty claim:

1. Locate the original receipt or other proof of purchase.
2. Record the product model and serial number.
3. Photograph the machine, damaged area, packaging or defective result.
4. Write down the Design Space error or describe the mechanical problem.
5. Contact Member Care before shipping or disposing of anything.
6. Save the case number, shipping label and replacement instructions.

Do not send a machine back without Cricut’s instructions or a required return authorization. Warranty coverage can depend on the product, purchase location, country, seller and cause of the problem.

Cricut Design Space and Bluetooth Troubleshooting

For many Design Space or machine-connection problems, try these steps before calling:

1. Save the project when possible.
2. Sign out of Design Space and sign back in.
3. Close and reopen the application.
4. Confirm that Design Space is updated.
5. Restart the computer, phone or tablet.
6. Unplug the Cricut machine, wait briefly and reconnect power.
7. Disconnect the machine from other computers or mobile devices using Design Space.
8. Confirm that Bluetooth and Wi-Fi are enabled.
9. Move the machine within approximately 15 feet of the connected device.
10. Remove the previous Bluetooth pairing and pair the machine again when appropriate.

If Design Space will not open, Cricut commonly recommends uninstalling and reinstalling the current application from Design.Cricut.com. Record the exact error code before reinstalling so Member Care can identify the problem if it continues.

Design Space for desktop computers and iOS allows supported projects, images and fonts to be saved for offline use. Offline mode is not currently available on Android, and Print Then Cut requires an internet connection.

More connection instructions are available in Cricut’s Bluetooth and USB troubleshooting guide.

Cricut Orders, Shipping and Tracking

To check an order placed through Cricut.com, sign in to the account and open Order History. A Track button should appear after the order leaves the warehouse. Products still listed as Processing cannot be tracked yet.

Cricut advises customers to contact Member Care if an order remains in processing for more than ten calendar days. For missing, damaged or incorrect orders, save the shipping carton, label, packing materials and product until Cricut provides instructions.

If a newly submitted order contains an incorrect item or delivery address, contact Member Care immediately. Cricut does not provide a self-service cancellation option after an order has been completed, and it does not guarantee that Member Care can stop the order.

Cricut Return and Refund Policy

If Cricut approves a general return:

• A Cricut-issued RMA number is required.
• The returned product must be received by Cricut within 14 days after the RMA is issued.
• The product must generally be unused, saleable and in its original unopened packaging.
• The customer is normally responsible for general return-shipping costs.
• Digital content, legacy cartridge purchases, clearance products and products Cricut no longer sells are not returnable.

Products bought from an authorized retailer are generally subject to that retailer’s return policy. Warranty and defective-product claims may follow different procedures, so contact Member Care before sending the product anywhere.

How to Cancel Cricut Access

For a Cricut Access subscription purchased directly from Cricut:

1. Visit My Account.
2. Sign in with the Cricut ID and password.
3. Select Subscription.
4. Select Cancel Plan.
5. Confirm the cancellation and save proof of the change.

The subscription normally remains available until the end of the current paid billing cycle. Cricut recommends canceling at least 24 hours before a free-trial conversion or renewal date.

If Cricut Access was purchased through Design Space on an iPhone, iPad or Android device, cancel it through the Apple App Store or Google Play account used for the purchase. Canceling through Cricut will not stop an app-store-managed subscription.

Cricut Account and Security Help

Use Cricut’s password-reset tools if you cannot access an account. For suspected unauthorized access, change the password immediately and contact Cricut. Cricut’s Terms direct unauthorized-account-access reports to support@cricut.com.

• Use a unique password that is not shared with another website.
• Do not provide your password or verification information to an unsolicited caller.
• Sign in through Cricut.com, My Account or Design Space instead of an unexpected email link.
• Review subscriptions, digital purchases and saved account information after suspected unauthorized access.

Deleting a Cricut account is different from canceling Cricut Access. Account deletion can permanently remove projects, images, uploads, fonts, digital purchases and remaining store credit. Cricut says no refunds are issued for items lost through account deletion.

Deleting the account also cancels a directly billed Cricut Access subscription immediately. However, an Apple or Google Play subscription must still be canceled separately. Because Cricut cutting machines require an active Cricut ID for Cricut applications such as Design Space, a customer who deletes an account will need another Cricut ID to continue using the machine.

How to Escalate a Cricut Complaint

1. Start with Cricut Member Care at 1-877-727-4288, chat or the official email-support form.
2. Provide the machine model, serial number, order number, purchase date and a concise description of the problem.
3. Explain the troubleshooting already completed.
4. State the resolution requested, such as technical assistance, replacement, approved return or billing correction.
5. Ask for a case number and save chat transcripts and email responses.
6. If the problem remains unresolved, request supervisor or specialist review.
7. For written corporate correspondence, use Cricut, Inc., 10855 S. River Front Parkway, South Jordan, UT 84095.

Do not mail a machine, accessory or return to the corporate address unless Cricut specifically instructs you to do so.

Cricut Customer Reviews and Complaints

CustomerServiceNumbers.com currently has no published Cricut customer reviews. With zero reviews, there is not yet a meaningful CSN customer rating or enough feedback to identify a supported pattern involving Cricut machines, Design Space, warranties, subscriptions or Member Care.

Customers comparing cutting machines and craft-product support can also review Brother customer service. Related craft retailers include Michaels customer service and Hobby Lobby customer service.

Cricut Customer Service FAQs

What is the Cricut customer service phone number?

The Cricut Member Care phone number in the United States is 1-877-727-4288, also written as 1-877-7CRICUT.

What are Cricut Member Care’s hours?

Cricut lists U.S. phone support Monday-Friday from 9:00 AM to 8:00 PM ET and Saturday from 10:00 AM to 7:00 PM ET.

Does Cricut offer chat support?

Yes. Chat is available through Cricut’s official contact page. Cricut displays the current chat schedule on that page.

How do I contact Cricut about a broken machine?

Call Member Care or use official chat. Have the model, serial number, proof of purchase, retailer, error details and photos or video available.

How long is the Cricut machine warranty?

New Cricut machines, heat presses and other corded devices purchased from authorized sellers generally include a one-year limited warranty from the original retail-purchase date, unless applicable law requires otherwise.

How long do I have to request a Cricut.com return?

For a general non-warranty return, Cricut requires contact with Member Care within five days of documented delivery. Approval and an RMA are required.

How do I cancel Cricut Access?

For subscriptions billed directly by Cricut, sign in to My Account, select Subscription and choose Cancel Plan. Apple and Google Play subscriptions must be canceled through the applicable app store.

Can I cancel a Cricut order after placing it?

Cricut does not offer self-service order cancellation after checkout. Contact Member Care immediately, but cancellation is not guaranteed.

Where is Cricut headquartered?

Cricut is headquartered at 10855 S. River Front Parkway, South Jordan, UT 84095.

Is CustomerServiceNumbers.com affiliated with Cricut?

No. CustomerServiceNumbers.com is an independent customer-service information and review website and is not affiliated with Cricut, Inc.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company contact information and share customer-service experiences since 2004. CSN is independent and cannot access Cricut accounts, repair machines, cancel subscriptions, approve returns or issue refunds.

Cricut support details, product policies and software requirements can change. Verify important information through Cricut’s official website before shipping a return, canceling a subscription, deleting an account or sharing sensitive information.

Share Your Cricut Customer Service Experience

Have you contacted Cricut about a machine, Design Space, Bluetooth connection, order, return, warranty, Cricut Access subscription or account problem? Share your experience below to help other Cricut customers.