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Brother Customer Service Phone Number & Printer Help

If you need help with a Brother printer, scanner, sewing machine, embroidery machine, P-touch label maker, ScanNCut, toner, ink, drivers, warranty claim, repair, product registration, direct order, Refresh EZ Print Subscription, or suspected printer-support scam, start with the correct Brother support route. Brother support often depends on the exact model number, serial number, purchase date, and product type, so gather those details before contacting Brother.

Brother Customer Service Phone Number and Support

Brother lists 877-BROTHER, also written as 1-877-276-8437, for Brother Customer Service. Brother also uses online model-based support so customers can find FAQs, manuals, drivers, warranty status, repair centers, registration tools, order help, and product-specific contact options.

Brother customer service phone number: 1-877-276-8437 / 877-BROTHER
Brother direct order customer service: 1-877-552-6255, Option 2
Brother direct order support hours: Monday-Friday, 9 a.m.-6 p.m. ET

Brother Refresh EZ Print Subscription support: 855-996-0277
Brother Refresh support hours: Monday-Friday, 9 a.m.-9 p.m. ET, excluding holidays
Brother support page: Brother Technical Support and Contact Information
Brother product support: Brother Support and Downloads
Brother order FAQs: Brother Ordering FAQs
Brother return FAQs: Brother Return FAQs
Brother Refresh support: Brother Refresh EZ Print Subscription
Brother scam protection: Brother Scam Protection Notice
Brother International corporate office: Brother International Corporation, 200 Crossing Blvd., Bridgewater, NJ 08807-0911
Brother International corporate phone: 908-704-1700

For the fastest help, find your Brother model number before contacting support. Brother’s support tools are organized by product model, which helps route printer, scanner, sewing, embroidery, label maker, cutting machine, software, driver, warranty, and repair questions to the correct resources.

Choose the Correct Brother Support Route

Use the route below that best matches your Brother issue.

Printer, scanner, or label maker setup: Use Brother product support with the exact model number and download the correct driver or setup tool.
Wireless printer or offline printer issue: Search by model number and use Brother’s wireless/network support resources.

Driver or software download: Use Brother’s official support and downloads page, not a third-party driver site.
Warranty question: Use Brother’s warranty-status tool or contact Brother support with the serial number and proof of purchase.
Repair center: Use Brother’s repair center locator or call Brother support.

Brother-USA.com order question: Call 1-877-552-6255, Option 2, Monday-Friday, 9 a.m.-6 p.m. ET.
Brother Refresh EZ Print Subscription: Call 855-996-0277 or use the Refresh subscription dashboard.
Sewing, embroidery, or ScanNCut support: Use model-specific Brother support and have the machine model, serial number, and purchase details ready.

Parts or accessories: Search Brother supplies/accessories by model or contact Brother order support.
Suspicious Brother support website or phone number: Stop, do not allow remote access, and use Brother’s official support page.

What to Have Ready Before Contacting Brother

Having the right details ready can help Brother locate your product, order, warranty status, repair option, or subscription account faster.

Brother product model number
Serial number, if available
Purchase date and proof of purchase
Product type, such as printer, scanner, label maker, sewing machine, embroidery machine, ScanNCut, or Refresh subscription printer
Operating system, such as Windows, macOS, iOS, Android, or ChromeOS
Driver, firmware, or software version if known
Error message, blinking light pattern, or displayed code
Ink, toner, drum, needle, bobbin, mat, blade, label tape, or accessory details if relevant

Order number and email address used for Brother-USA.com purchases
Tracking number or shipment email for order issues
Refresh subscription account details if the issue involves billing or cartridges
Case number from any prior Brother contact

Do not post serial numbers, order numbers, tracking numbers, addresses, phone numbers, emails, payment details, Refresh subscription information, remote-support codes, or screenshots showing private documents in public reviews.

Common Reasons Customers Contact Brother

Printer setup
Wireless printing problems
Printer offline errors
Driver and software downloads
Firmware updates
Ink, toner, drum, or cartridge questions
Print quality problems
Scanner setup or scanning errors
P-touch label maker support
Sewing or embroidery machine troubleshooting
ScanNCut setup or cutting issues
Warranty status and repair questions
Order tracking, cancellations, missing items, or returns
Brother Refresh subscription billing or cartridge questions
Suspicious printer-support websites or remote-access scams

Brother Printer, Scanner, and Label Maker Help

For printer, scanner, fax, all-in-one, and label maker support, start with the exact model number. Brother’s support pages provide model-specific FAQs, manuals, software, drivers, firmware, wireless setup tools, repair resources, and contact options.

If your Brother printer shows offline, will not connect to Wi-Fi, cannot scan, prints blank pages, has poor print quality, displays a toner or drum message, or will not recognize ink or toner, write down the model number and the exact error message before contacting Brother.

Brother Drivers, Downloads, and Software

Use Brother’s official support and downloads page for printer drivers, scanner software, firmware, utilities, mobile apps, and setup tools. Avoid third-party driver sites and search ads that may lead to fake support pages, unwanted software, or remote-access scams.

If you are installing a Brother device on a new computer, confirm the operating system and product model before downloading software. A driver for the wrong model or operating system can cause printing, scanning, or network problems.

Brother Warranty, Repairs, and Service Centers

For warranty support, check your warranty status and have proof of purchase ready. Brother warranty and repair options can depend on the product type, model, serial number, purchase date, location, and whether the issue is covered by the product warranty.

For repairs, use Brother’s repair center resources or contact Brother customer service. If the product is a sewing machine, embroidery machine, ScanNCut, industrial product, or business printer, Brother may route you to a dealer, authorized service center, or product-specific support team.

Brother-USA.com Orders, Shipping, and Returns

For purchases made directly through Brother-USA.com, call 1-877-552-6255, Option 2, Monday through Friday, 9 a.m. to 6 p.m. ET. Brother says customers may also check order and shipment status online using the order status page or their Brother account.

Brother’s ordering FAQs say some orders may ship in multiple packages and tracking can take time to appear after shipment. Brother also says order changes and cancellations are not guaranteed once an order is submitted, so contact Brother quickly if you need to make a change.

Brother states that products purchased directly from Brother are covered by a 30-day return or exchange policy. Return eligibility, timing, product condition, and proof of purchase may matter, so review the return rules before shipping anything back.

Brother Refresh EZ Print Subscription Help

Brother Refresh EZ Print Subscription support is separate from ordinary Brother product support. For Refresh subscription account questions, cartridge issues, billing, printer connection problems, enrollment, dashboard access, or cancellation, call 855-996-0277, Monday through Friday, 9 a.m. to 9 p.m. ET, excluding holidays.

Brother’s Refresh terms say removing subscription cartridges, not printing, or disconnecting the printer from the internet does not cancel the subscription. Use the subscription dashboard or contact Brother Refresh support if you need to cancel or change the service.

Sewing, Embroidery, ScanNCut, and Craft Product Support

Brother also supports sewing machines, embroidery machines, sergers, ScanNCut cutting machines, craft tools, Artspira, CanvasWorkspace, and related accessories. Support may depend on the machine model, software used, fabric or stabilizer, hoop, mat, blade, thread, needle, bobbin, firmware version, or design file.

Before contacting support, note the machine model, serial number, error message, accessory used, and the step where the issue happens. If the product was purchased from a dealer, Brother may direct certain support, service, or warranty questions through an authorized dealer or service center.

Parts, Accessories, Ink, Toner, and Supplies

Brother support can help with questions about genuine ink, toner, drums, label tape, sewing accessories, cutting mats, blades, replacement parts, and product compatibility. Use your exact model number before ordering supplies because similar-looking Brother products may use different cartridges, tapes, parts, or accessories.

If you are buying replacement parts for self-repair, review Brother’s self-repair and parts terms carefully. Some genuine parts may be final sale and not eligible for return.

Brother Scam and Printer Support Warnings

Be careful with fake Brother support websites, fake driver-download pages, fake printer setup phone numbers, search ads, pop-up warnings, and remote-access scams. Brother says it offers free support for Brother products, does not charge customers to troubleshoot or answer inquiries, does not install third-party software, and does not scan customer devices for viruses.

Use Brother-USA.com or the verified Brother support number listed above.
Do not call phone numbers from suspicious printer setup pop-ups or search ads.
Do not allow remote access unless you first contacted Brother through an official Brother support channel and understand the support session.

Do not pay for “Brother support” with gift cards, cryptocurrency, wire transfer, Zelle, Cash App, Venmo, or unusual payment methods.
Do not share passwords, banking information, private documents, or personal files with unknown support agents.
If you gave remote access to a suspicious support agent, disconnect from the internet, run security software, change passwords from a clean device, and contact your bank if payment or financial information was exposed.

Report tech-support scams to the FTC at ReportFraud.ftc.gov.

How to Escalate a Brother Complaint

If Brother customer service does not resolve your issue during the first contact, ask for a case number and request escalation to the correct team. Depending on the issue, this may be printer support, software support, warranty, repair, order support, Refresh subscription support, sewing and embroidery support, parts, dealer support, product safety, or customer relations.

Keep a written timeline with the product model, serial number, purchase date, proof of purchase, support dates, case numbers, representative names if provided, order number, tracking number, warranty details, repair center information, photos, screenshots with private data covered, and promised follow-up dates.

If the issue needs corporate-level review, a dedicated Brother Corporate Office Headquarters page would be useful once created or updated. Do not use a generic corporate-office homepage link unless it clearly helps the reader.

Brother Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently does not have enough published Brother reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Brother customer service experience below.

When leaving a review, describe the product type, model, issue, support route used, how long it took, whether Brother resolved the problem, and what other customers should know. Do not post serial numbers, order numbers, tracking numbers, payment details, home addresses, phone numbers, emails, screenshots of private documents, remote-support codes, or subscription account details.

Related Printer and Electronics Customer Service Pages

Brother Customer Service FAQs

What is the Brother customer service phone number?

Brother Customer Service can be reached at 1-877-276-8437, also written as 877-BROTHER.

How do I contact Brother about an order?

For Brother-USA.com order questions, call 1-877-552-6255, Option 2, Monday through Friday, 9 a.m. to 6 p.m. ET.

How do I contact Brother Refresh subscription support?

Brother Refresh EZ Print Subscription support can be reached at 855-996-0277, Monday through Friday, 9 a.m. to 9 p.m. ET, excluding holidays.

Where do I download Brother printer drivers?

Use Brother’s official support and downloads page. Search by your exact product model and operating system to avoid downloading the wrong driver or using an unsafe third-party site.

How do I find Brother warranty or repair help?

Use Brother’s warranty-status and repair center resources or call Brother support. Have the model number, serial number, purchase date, and proof of purchase ready.

Does Brother charge for product troubleshooting?

Brother says it offers free support for Brother products and does not charge customers to troubleshoot or answer inquiries. Be cautious of fake support sites or callers asking for payment.

Where is Brother International Corporation headquartered in the U.S.?

Brother International Corporation is listed at 200 Crossing Blvd., Bridgewater, NJ 08807-0911. The corporate phone number is 908-704-1700.

Page Update Note

This Brother customer service page was updated on June 26, 2026, to reflect current Brother customer service phone number details, model-based support routing, order support, Refresh EZ Print Subscription support, warranty and repair resources, driver and software help, scam warnings, corporate office information, and live CSN review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Brother, Brother International Corporation, Brother Industries, Ltd., Brother-USA.com, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For printers, scanners, sewing machines, label makers, warranty claims, repairs, orders, Refresh subscriptions, or security-related issues, always verify details directly with Brother before taking action.

Share Your Brother Customer Service Experience

Have you contacted Brother about a printer, scanner, sewing machine, embroidery machine, label maker, ScanNCut, driver issue, warranty claim, repair, order, return, subscription, ink, toner, parts, or suspected support scam? Share your experience below to help other customers.

Privacy reminder: Do not post your Brother serial number, order number, tracking number, home address, phone number, email address, payment information, Refresh subscription account details, remote-support code, screenshots showing private documents, or any other sensitive information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Brother, Brother International Corporation, Brother Industries, Ltd., Brother-USA.com, or any Brother product or service. This page is for informational and consumer-review purposes only. Phone numbers, support hours, warranty rules, repair options, return policies, order procedures, subscription terms, software downloads, and website links can change. Always confirm important details directly with Brother before taking action.

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