Crocs customer service assists customers with online orders, shipping, returns, refunds, product warranties, gift cards, Crocs Club accounts, store questions, and footwear concerns. Below are the verified Crocs customer service phone number, hours, online support options, and complaint steps.
Crocs Customer Service Information
- Customer Service Phone Number: 1-866-306-3179
- Customer Service Hours: Sunday–Friday, 24 hours; Saturday, 9 a.m.–9 p.m. Eastern Time
- Customer Service and Contact Form: Crocs Contact Us
- Live Chat: Available through the Crocs contact page when representatives are online
- Customer Service Mailing Address: Crocs Retail, LLC, 500 Eldorado Blvd., Broomfield, CO 80021
- Official Website: Crocs.com
What Can Crocs Customer Service Help With?
Crocs customer service is the appropriate starting point for most consumer concerns, including:
- Crocs.com orders and payment questions
- Order tracking and delivery delays
- Missing, incorrect, or damaged merchandise
- Returns, refunds, and return-label questions
- Product defects and warranty claims
- Size, fit, color, and product questions
- Crocs store experiences
- Gift cards and promotional codes
- Crocs Club accounts and member offers
- Jibbitz charms and customized products
- Suspected counterfeit Crocs products
How to Contact Crocs Customer Service
Call 1-866-306-3179 for assistance with an order, return, product, store, or account concern. Have your order number, email address, item description, tracking number, purchase date, and requested resolution available before calling.
Customers who prefer written communication can use the official Crocs contact page. The page also provides access to live chat, order tracking, returns, store locations, and customer feedback options.
Crocs Order Tracking and Cancellations
Customers can check an order through the Crocs order-tracking page. Registered customers can also sign in to review their orders.
Crocs currently allows eligible orders to be canceled within approximately 30 minutes after submission. Orders cannot normally be changed after they are placed. If the cancellation option is no longer available, the customer may need to wait for delivery and then follow the return process.
To review the current rules, visit the Crocs order-cancellation page.
Crocs Returns and Refunds
Crocs generally accepts eligible unworn and unwashed merchandise within 30 days of purchase. Online returns can be initiated through Crocs.com, and eligible online purchases may also be returned to a Crocs-owned store.
Important return conditions include:
- Merchandise should be unworn and unwashed.
- Items marked Final Sale are generally not eligible for return or exchange.
- Original shipping charges are generally not refunded.
- Some collaborations and special-event merchandise may have additional restrictions.
- Store locations may only process returns up to the amount permitted under the current policy.
- Refund processing may take additional time after Crocs receives and inspects the merchandise.
Review the complete Crocs return policy before sending merchandise.
Crocs Warranty and Defective Products
Customers experiencing a possible manufacturing defect should contact Crocs customer service at 1-866-306-3179. Crocs may request proof of purchase, photographs, product details, and the original retailer’s information.
Purchases made through another retailer may need to be returned to that retailer for an ordinary return or exchange. Warranty eligibility can differ from a retailer’s return policy.
Current warranty information is available on the Crocs product-warranty page.
How to Make a Complaint to Crocs
For the best chance of resolving a Crocs complaint:
- Contact customer service at 1-866-306-3179 or use the official contact form.
- Provide the order number, store location, purchase date, product details, and photographs when relevant.
- Clearly explain whether you are requesting a replacement, refund, return authorization, account correction, or another resolution.
- Request a case or reference number and keep records of each contact.
- If the first representative cannot resolve the concern, politely request review by a supervisor.
For a store complaint, speak with the store manager first. If the issue remains unresolved, contact Crocs customer service with the store location, date and approximate time of the visit, receipt information, and a factual description of what occurred.
Crocs Corporate Office
Crocs’ corporate headquarters is located in Broomfield, Colorado. The corporate office should not be treated as a replacement for customer service when dealing with an ordinary order, shipment, refund, return, or warranty claim.
For verified headquarters information, visit the related Crocs corporate office page.
Related Footwear Customer Service Guides
Common Crocs Customer Service Complaints
Customer concerns may involve:
- Orders arriving late or not arriving
- Packages marked delivered but not received
- Incorrect sizes, colors, or products
- Delayed refunds or return processing
- Problems obtaining or using a return label
- Orders canceled after payment authorization
- Product durability or manufacturing defects
- Gift card or promotional-code problems
- Difficulty reaching a representative
- Store service and return-policy disagreements
Individual experiences vary. Include dates, order details, and the steps already taken when submitting a review so other customers can better understand the situation.
Frequently Asked Questions About Crocs Customer Service
What is the Crocs customer service phone number?
The primary Crocs customer service phone number is 1-866-306-3179.
What are Crocs customer service hours?
Crocs currently lists customer service as available 24 hours Sunday through Friday and from 9 a.m. to 9 p.m. Eastern Time on Saturday. Hours may change for holidays or special circumstances.
Does Crocs offer live chat?
Crocs provides a live-chat option through its official contact page when chat representatives are available.
Can I change a Crocs order after placing it?
Crocs says orders cannot be changed after submission. Eligible orders may be canceled during the short cancellation window and placed again with the correct information.
How long do I have to return Crocs?
Crocs generally permits eligible unworn and unwashed merchandise to be returned within 30 days of purchase. Final Sale and certain special products may not qualify.
Can I return a Crocs.com purchase to a store?
Eligible Crocs.com merchandise can generally be returned to a Crocs-owned store. Store return limits and other restrictions may apply.
How do I report defective Crocs?
Contact Crocs customer service and provide proof of purchase, photographs, the product style, and a description of the defect. Crocs will determine whether the item qualifies under its warranty.
Is CustomerServiceNumbers.com affiliated with Crocs?
No. CustomerServiceNumbers.com is an independent informational and review website and is not affiliated with Crocs, Inc., Crocs Retail, LLC, or any Crocs store.
Share Your Crocs Customer Service Review
Have you contacted Crocs about an online order, shipment, return, refund, defective product, store experience, gift card, Jibbitz charm, or Crocs Club account? Share your experience below.
Helpful reviews mention the approximate date, purchase channel, store location when applicable, type of issue, support method used, response time, and whether Crocs resolved the concern. Do not post order numbers, payment information, email addresses, phone numbers, or other private information.