adidas is a global sportswear, footwear, and athletic apparel brand known for shoes, clothing, accessories, performance gear, lifestyle collections, and sports collaborations. Customers often contact adidas customer service for online orders, returns, refunds, exchanges, shipping updates, missing packages, promo codes, gift cards, adiClub account help, sizing questions, store purchases, and product issues.
If you are looking for the adidas customer service phone number, adidas publishes U.S. phone support at 1-800-982-9337. Customers can also use adidas chat, the online Help Center, the order tracker, and their adidas account for faster support with orders, returns, refunds, and shipping.
How to Contact adidas Customer Service
- adidas Customer Service Phone Number: 1-800-982-9337
- Phone Support Hours: Monday through Sunday, 5:00 AM to 8:00 PM PT
- Chatbot Support: Available 24/7 through adidas.com
- Agent Chat Support: Monday through Sunday, 5:00 AM to 8:00 PM PT
- Help Center: adidas Help & Customer Service
- Contact Page: adidas Contact Us
- Orders and Returns: adidas Order Tracker
- Returns and Exchanges: adidas Returns & Exchanges Help
- Store Finder: Find an adidas Store
- North America Corporate Address: adidas America, Inc., adidas Village, 5055 N Greeley Avenue, Portland, OR 97217
- Website: adidas.com/us
Important support note: adidas customer service is the correct route for most order, return, refund, shipping, gift card, promo code, and adiClub questions. The Portland corporate office is not usually the fastest route for routine online-order support.
Best Way to Reach adidas by Issue
- Order tracking: Use the adidas order tracker or your adidas account before calling.
- Returns: Start with the adidas Returns & Exchanges section in the Help Center.
- Refund status: Check your return tracking, return confirmation email, and payment method before contacting support.
- Exchanges: Review adidas exchange rules first, especially for limited items, personalized products, and sale items.
- Missing package or delivery issue: Gather your order number, tracking number, delivery address, and carrier status before contacting adidas.
- Promo code problem: Keep the code, expiration date, offer terms, and screenshot of the error message.
- adiClub account help: Log in to your adidas account and check whether the issue involves points, login access, rewards, or email preferences.
- Gift card balance: Use the adidas gift card balance tool before contacting support.
- Store purchase: Contact or visit the store where the purchase was made, especially for receipt, exchange, or local inventory questions.
What to Have Ready Before Contacting adidas
- Your adidas order number
- The email address used for the order
- Your shipping address and billing ZIP code
- Tracking number and carrier delivery status
- Photos of damaged, wrong, worn, or defective items if relevant
- Return label, return tracking number, or return confirmation email
- Promo code, gift card number, or adiClub account email if applicable
- Store receipt or proof of purchase for in-store transactions
- Any previous adidas chat, email, or case reference number
Common adidas Customer Service Issues
Common reasons customers contact adidas include:
- Order status and shipping delays
- Missing, stolen, delayed, or misdelivered packages
- Returns, refunds, and exchange questions
- Wrong size, wrong item, damaged item, or defective product concerns
- Promo code, discount, student discount, military discount, or voucher problems
- adiClub login, points, reward, or account issues
- Gift card balance and gift card payment problems
- Limited-release, Hype, final sale, or personalized product restrictions
- App, website, checkout, payment, or password reset problems
- Questions about store pickup, returns to stores, and store inventory
adidas Customer Reviews and Complaints on CSN
The live CustomerServiceNumbers.com adidas page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable adidas customer-service trend on this site.
If you have contacted adidas customer service about an order, return, refund, shipping problem, exchange, product issue, adiClub account, or store purchase, you can leave a review below. Reviews are individual experiences and may not represent every adidas customer, store, product category, or support case.
adidas Returns, Refunds, and Exchanges
adidas generally allows most online purchases to be returned within 30 days from receipt, but restrictions may apply. Hype products, limited products, final sale items, personalized items, and certain promotional purchases may have shorter windows or different rules.
For refunds, keep your return tracking number until the refund appears on your original payment method. If your return shows delivered but your refund has not appeared, contact adidas with your order number, return tracking number, and return confirmation email.
For exchanges, review the adidas exchange policy before sending an item back. Some items can only be exchanged once, and limited or personalized items may not qualify for a standard exchange.
Shipping, Delivery, and Missing Package Tips
If your adidas order is delayed or missing, first check the adidas order tracker and the carrier tracking page. If tracking shows delivered but the package is missing, check around the delivery area, mailroom, apartment office, porch, garage, or neighbor before contacting adidas.
When reporting a missing delivery, provide the order number, tracking number, delivery address, and any carrier notes. If a package appears stolen, you may also need to contact the carrier or file a local report depending on the situation.
adiClub, Promo Code, and Gift Card Help
adiClub is adidas’ loyalty program for account benefits, rewards, and member offers. If you are having trouble with adiClub, log in to your adidas account and confirm the email address attached to the account before contacting support.
For promo code or voucher issues, confirm that the product qualifies for the offer. Many promotions exclude limited releases, gift cards, final sale items, certain collaborations, or already-discounted merchandise.
For gift cards, check the gift card balance before contacting adidas. If a gift card does not work at checkout, keep the card number, purchase receipt, balance screenshot, and error message.
adidas Fraud, Scam, and Counterfeit Warning
Be careful with fake adidas websites, lookalike social media ads, counterfeit sneakers, suspicious tracking emails, and discount offers that appear too good to be true. Scammers may use adidas logos, copied product images, fake order confirmations, or fake delivery notices to steal payment information.
- Use adidas.com or the adidas app for official online purchases.
- Do not enter payment information on a website that uses a suspicious domain name or heavy discount bait.
- Be cautious with social media ads that claim extreme discounts on limited-release shoes.
- Do not provide your password, full card number, CVV, or one-time verification code to anyone claiming to be adidas support.
- If your card shows an adidas charge you do not recognize, check your adidas account, email confirmations, and payment history before disputing the charge with your card issuer.
How to Escalate an adidas Complaint
If adidas customer service does not resolve your issue, try these escalation steps:
- Save your order confirmation, tracking details, return label, return tracking number, chat transcript, and support case number.
- Contact adidas again by phone or agent chat and ask for the case to be reviewed.
- Request written confirmation for any refund, replacement, exchange, voucher, or account correction.
- If the issue involves delivery, ask whether adidas or the carrier must open the delivery investigation.
- If the purchase was made in a store, contact the store manager or return to the store with your receipt and product.
- For unresolved corporate-level complaints, use the adidas corporate office resource linked below.
- If you believe a charge is unauthorized and adidas cannot verify the order, contact your card issuer promptly.
adidas Compared with Competitors
adidas competes with major footwear, apparel, and sportswear brands such as Nike, Puma, Under Armour, New Balance, ASICS, Skechers, Crocs, and FootJoy. Customers comparing brands often look at product fit, release availability, return rules, refund speed, rewards programs, store access, shipping reliability, and how quickly support resolves order or product issues.
Related Customer Service and Consumer Resources
- adidas Corporate Office Headquarters
- Puma Customer Service
- Johnston & Murphy Customer Service
- Donald Pliner Customer Service
- Crocs Customer Service
- FootJoy Customer Service
- CSNDB.com Chat and Text Support Resources
- ChargeOnMyCard.com: Identify Unknown Credit Card Charges
- ThinkItIsAScam.com: Scam and Fraud Warning Guides
- ZeroStars.org: Read and Leave Company Reviews
Frequently Asked Questions About adidas Customer Service
What is the adidas customer service phone number?
The adidas customer service phone number for U.S. support is 1-800-982-9337. adidas also offers chatbot and agent chat support through its website.
What are adidas customer service hours?
adidas lists U.S. phone support and agent chat support as Monday through Sunday, 5:00 AM to 8:00 PM PT. The adidas chatbot is available 24/7.
How do I track an adidas order?
Use the adidas order tracker or log in to your adidas account. Have your order number and email address ready if you need to contact adidas customer service.
How long do adidas returns take?
Return timing can depend on shipping time, warehouse processing, quality review, and the payment method used. Keep your return tracking number until the refund appears on your payment account.
Can I exchange an adidas item?
Many adidas items can be exchanged, but restrictions may apply. Personalized products, limited items, final sale items, and certain promotional items may not qualify for a standard exchange.
How do I contact adidas about a defective product?
Contact adidas customer service with your order number, proof of purchase, product details, and clear photos of the defect. If you purchased the item from another retailer, you may need to start with that retailer first.
How do I get help with adiClub?
Log in to your adidas account and confirm the email address connected to your adiClub profile. Then contact adidas customer service by phone or chat if points, rewards, login access, or account details are incorrect.
How do I report a fake adidas website or suspicious charge?
If you think you used a fake adidas website, contact your card issuer, save screenshots, and avoid entering more information on the site. If you see an adidas charge you do not recognize, compare it with your adidas account and email order confirmations before disputing it.
Page Update Note
Updated June 2026: This page was refreshed with current adidas customer service routing for phone support, chat, online orders, returns, refunds, exchanges, shipping, adiClub, gift cards, promo codes, and fraud-safety concerns.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use chat, log in online, or escalate through another route.
Share Your adidas Customer Service Experience
Have you contacted adidas customer service about an online order, return, refund, exchange, missing package, promo code, gift card, adiClub account, store purchase, or product issue? Share your experience below. Include the support route you used, how long it took to get help, and whether adidas resolved the issue.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with adidas, adidas America, Inc., adidas AG, or adidas.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, return rules, refund timelines, exchange policies, product restrictions, and website links may change. Always verify important order, return, refund, account, payment, and safety information directly with adidas before taking action.
Leave a Review