FootJoy customer service can help with online orders, returns, golf shoe sizing, waterproof claims, MyJoys custom footwear, warranty replacements, gift cards, gloves, apparel and account problems. Call FootJoy at 1-800-224-8501 or use the official online contact form.

FootJoy.com returns, authorized-dealer purchases and warranty claims use different procedures. Before contacting support, identify where the product was purchased and locate the receipt, order number, product style and photographs of the problem.

FootJoy Customer Service Phone Number and Contacts

FootJoy customer service and warranty support: 1-800-224-8501
Monday–Thursday hours: 8 a.m.–5 p.m. ET
Friday hours: 7:30 a.m.–4 p.m. ET
Contact FootJoy online: Send FootJoy a Message
FootJoy Help Center: Review FootJoy Frequently Asked Questions
Order status: Track a FootJoy.com Order
Start a FootJoy.com return: Create a Return
Return policy: Review FootJoy Return Terms
Warranty information and claim form: Review FootJoy Warranties
Dealer locator: Find an Authorized FootJoy Dealer
Shoe fitting guide: Review FootJoy Shoe-Fitting Help
Glove fitting guide: Review FootJoy Glove Sizing
Replacement spikes: Find FootJoy Replacement Spikes
Gift-card information: Review FootJoy Gift-Card Terms
Privacy requests: privacypolicy@acushnetgolf.com or 1-800-436-6856
Official website: FootJoy.com
Acushnet corporate telephone: 1-800-225-8500, not the primary FootJoy consumer-support number

Acushnet worldwide headquarters: 333 Bridge Street, Fairhaven, MA 02719
FootJoy location: 144 Field Street, Brockton, MA 02302
FootJoy return center: 175 Kenneth Welch Drive, Lakeville, MA 02347

Do not mail a product to the Fairhaven headquarters or Brockton FootJoy location. Use FootJoy’s return portal or warranty instructions and send merchandise only to the address shown on the approved return label or claim documents.

Best FootJoy Support Route by Issue

FootJoy.com order status: Use the online order-status page with the order number and order email.

Order correction or cancellation: Contact customer service immediately before the order enters fulfillment.
Return an unworn FootJoy.com product: Use Start a Return within 30 days of purchase.
Product purchased from a golf shop or retailer: Contact the original seller for its return policy.

Defective golf shoes: Use the FootJoy warranty claim form.
Shoes are leaking: Confirm the product’s one- or two-year waterproof warranty and submit a claim.
Shoes are uncomfortable: Contact the original authorized dealer within the 30-day comfort-warranty period.
MyJoys fit, customization or damage issue: Call 1-800-224-8501.
BOA dial or lace problem: Submit a FootJoy warranty request so the correct repair route can be determined.

Rainwear is leaking: Review the two-year outerwear waterproof warranty and submit a claim.
Wrong size: Review the fitting guides and return an eligible unworn FootJoy.com purchase.
Gift card is missing or stolen: Contact FootJoy with proof of purchase.

Privacy request: Use Acushnet’s privacy email or privacy telephone number.
Corporate or investor matter: Contact Acushnet rather than FootJoy consumer service.

Information to Have Before Contacting FootJoy

For an Online Order

Order number
Email address used for the order
Customer name
Shipping address
Purchase date
Product name, style, size and width
Tracking number
Payment method
Promotion or gift card used
The correction or resolution requested

For a Return

FootJoy.com order number
Purchase date
Product style and size
Reason for return
Whether the product was worn
Whether tags and labels remain attached
Return tracking number
Date the warehouse received the package
Original payment method

For a Warranty Claim

Proof of purchase
Authorized dealer or FootJoy.com order information
Product name and style number
Purchase date
Size and width
Description of the defect or leak
Date the problem began
Photographs of the product
Photographs of the outsole, upper and size label
Whether the product was altered or repaired
Cleaning and care performed
Existing warranty claim number

Do not post an order number, return label, tracking number, gift-card number, gift-card PIN, payment information, home address, account password or private claim attachment in a public review.

What Is FootJoy?

FootJoy is a golf performance brand owned by Acushnet Company. Its products include:

Spiked golf shoes
Spikeless golf shoes
Off-course shoes
MyJoys custom golf shoes
Golf gloves
Rain gloves and winter gloves
Shirts, pants, shorts and skorts
Rain jackets and waterproof outerwear
Socks, belts, hats and accessories
Golf bags and travel gear
Replacement spikes and shoe-care products

Acushnet’s other major brands include Titleist, Vokey Design, Scotty Cameron, KJUS and additional golf-related brands.

FootJoy.com Order Status

Open the FootJoy Order Status page.
Enter the order number.
Enter the email address used at checkout.
Select Check Status.
Review fulfillment and tracking information.

Registered FootJoy customers can also sign in to review order history and complete order details.

FootJoy Order Confirmation but No Shipping Update

An order confirmation does not always mean the order has shipped. The order may still be:

Under payment review
Waiting for inventory
Being prepared for shipment
Split into more than one shipment
Delayed because of customization
Waiting for carrier pickup

Check the order-status page before placing a duplicate order. Contact FootJoy when the order remains unchanged beyond the expected processing period.

Can I Cancel or Change a FootJoy Order?

Contact FootJoy immediately after noticing an incorrect size, address, color, quantity or customization. The contact form includes options for order changes, corrections, shipping errors and customization errors.

FootJoy does not publish a guaranteed cancellation window. An order may be difficult to change after it enters fulfillment, and a custom MyJoys order may not qualify for cancellation or return.

FootJoy Order Was Canceled

FootJoy’s terms state that an order is not finally accepted merely because an electronic confirmation was sent. FootJoy may decline an order or correct pricing and product-information errors.

Possible reasons include:

Payment authorization failure
Inventory problem
Pricing or description error
Suspected fraud
Address verification problem
Order limits

When FootJoy declines an order after charging the card, its terms say it will issue a credit for the charged amount.

FootJoy.com Return Policy

FootJoy currently accepts qualifying returns within 30 days of the original purchase date.

The merchandise must generally be:

Purchased through FootJoy.com in the United States
Unworn
Unaltered
Returned with labels and garment tags attached
Accompanied by valid order information
Not marked final sale
Not a custom MyJoys product

Shipping and handling charges are not refundable.

How to Return a FootJoy.com Order

Open the FootJoy Start a Return page.
Enter the requested order information.
Select the eligible item and reason.
Print the return packing slip and shipping label.
Package the product securely.
Do not use a shoe box as the outer shipping carton.
Remove or cover old shipping labels.
Attach the approved return label.
Keep the carrier receipt and tracking number.
Monitor the payment account for the refund.

FootJoy does not accept cash-on-delivery packages and is not responsible for returns lost while being sent through an unapproved method.

FootJoy Return Address

The currently published address for qualifying FootJoy.com returns is:

FootJoy Returns
175 Kenneth Welch Drive
Lakeville, MA 02347

Use the generated return label whenever possible. Do not send merchandise to the Fairhaven headquarters, Brockton FootJoy office or an address found on an old receipt without confirming the current instructions.

How Long Does a FootJoy Refund Take?

After FootJoy receives the return, allow approximately:

7–10 business days for the credit to post to the original form of payment
One or two billing cycles for the credit to appear on the monthly statement

FootJoy sends a confirmation email when the return is completed.

FootJoy Does Not Offer Direct Exchanges

FootJoy currently instructs customers to:

Purchase the desired replacement size or style as a new order.
Return the unwanted qualifying item.
Wait for the separate refund.

The replacement order and return are independent transactions. A sale price or promotional code from the original order may not automatically apply to the replacement.

Product Purchased From a Golf Shop or Other Retailer

FootJoy.com accepts returns only for products purchased directly through its U.S. website.

For a purchase from a golf course, pro shop, sporting-goods retailer or another authorized seller:

Use the retailer’s return and exchange policy.
Keep the original receipt.
Contact the retailer for the 30-day comfort warranty.
Use FootJoy’s warranty claim form when the product has a qualifying defect.

Do not mail the product to FootJoy without approved instructions.

MyJoys Custom Shoes Are Final Sale

MyJoys are manufactured according to the customer’s selected design and are not eligible for ordinary returns.

Review carefully before ordering:

Model
Men’s or women’s sizing
Length
Width
Left and right shoe selections
Colors and materials
Personalization
Logos or embroidery
Shipping address

Contact FootJoy when MyJoys arrive damaged, contain a customization error, appear defective or create a significant fit or comfort concern.

FootJoy Golf Shoe Warranty

FootJoy’s shoe protection includes separate quality, comfort and waterproof warranties.

90-Day Quality Warranty

FootJoy golf shoes purchased from an authorized dealer are warranted against defects in materials and workmanship for 90 days from the original purchase date.

FootJoy may repair or replace an eligible defective shoe with the same style or an equivalent product.

30-Day Comfort Warranty

FootJoy offers a one-time replacement through the original place of purchase when qualifying shoes are returned with proof of purchase within 30 days.

Altered, abused or damaged footwear does not qualify.

Limited Waterproof Warranty

Selected FootJoy shoes carry a one- or two-year waterproof warranty. The applicable period depends on the specific style.

First warranty year: Eligible leaking shoes may be replaced with the same or equivalent style.

Second year of a two-year warranty: Eligible shoes may receive a 50% credit toward the current cost of the same or equivalent style.

Check the product page, shoe box or warranty information to confirm whether the style carries a one-year or two-year waterproof warranty.

FootJoy Shoes Are Leaking

Confirm that the shoe style has a waterproof warranty.
Locate the original receipt.
Determine the purchase date.
Inspect for cuts, punctures, abrasions or misuse.
Photograph the exterior, outsole, interior and size label.
Describe where water enters.
Submit the online warranty form.
Wait for FootJoy’s shipping or replacement instructions.

Water entering over the shoe opening is not necessarily a waterproof-manufacturing failure. FootJoy may also deny claims involving cuts, heavy abrasion, alteration, abuse or mistreatment.

FootJoy Rainwear Waterproof Warranty

Selected FootJoy rainwear products carry a two-year U.S. waterproof warranty under normal use.

Qualifying categories currently include specified:

Select LS rainwear
HydroTour rainwear
HydroKnit rainwear
HydroLite rainwear
DryJoys rainwear

The warranty applies to waterproof performance and does not cover cuts, abrasions, alteration, abuse or embroidered areas. FootJoy may replace qualifying rainwear with a product of equal value.

What FootJoy Warranties Do Not Cover

Examples of conditions that can invalidate or fall outside warranty coverage include:

Toe-drag scuffing
Normal wear
Leather cracking caused by inadequate care
Cuts and abrasions
Damage from misuse or abuse
Unauthorized alterations
Spike receptacle damage caused by incorrect replacement spikes
Damaged or altered rainwear
Water entering through an open shoe collar
Loss or theft
Return shipping costs

FootJoy decides whether a product qualifies and whether it will be repaired, replaced or credited.

How to Submit a FootJoy Warranty Claim

Open the FootJoy Warranty page.
Select Submit a Warranty Claim.
Enter the purchaser and product information.
Upload proof of purchase.
Upload the requested photographs.
Describe the defect or waterproof problem.
Submit the form.
Save the claim confirmation.
Wait for return or replacement instructions.

Claims without proof of purchase are considered only at FootJoy’s discretion.

FootJoy Shoes Purchased Without a Receipt

A missing receipt can make it difficult to establish:

Original purchaser
Authorized dealer
Purchase date
Price
Warranty period

Try obtaining a duplicate receipt from the retailer, bank statement, online order history or gift purchaser. FootJoy may review a claim without proof of purchase, but approval is not guaranteed.

BOA Dial, Lace or Closure Problem

BOA Technology provides separate coverage for qualifying BOA closure components, including the dial, spool, lace and certain non-sewn parts.

Contact FootJoy rather than purchasing random replacement components. FootJoy can determine whether:

A BOA repair kit can be sent
The shoe needs to be returned
The problem involves the BOA system or another part of the shoe

Golf Shoe Sole or Upper Is Separating

Photograph the affected area and stop using a shoe when separation creates a tripping or stability hazard.

FootJoy may consider:

Product age
Purchase date
Wear pattern
Storage conditions
Cleaning products
Heat exposure
Whether the shoe was repaired or altered

Submit the warranty claim promptly rather than continuing to play in an unsafe shoe.

FootJoy Spike or Receptacle Problem

Use the replacement spike recommended for the shoe model and receptacle system.

Damage can occur when:

The wrong spike system is installed.
A spike is cross-threaded.
Excessive force is used.
Dirt remains in the receptacle.
A non-FootJoy replacement damages the receptacle.

FootJoy’s warranty specifically excludes certain receptacle damage caused by non-FootJoy spikes.

FootJoy Shoe Sizing and Width Help

FootJoy offers different shoe lasts, sizes and widths. A size that fits in one style may feel different in another.

FootJoy’s fitting guidance recommends checking:

Space between the longest toe and shoe end
Forefoot flex point
Heel security
Arch length
Width
The opening across the top of the shoe

Measure both feet and fit the larger foot. Try shoes with the type of socks normally worn for golf.

FootJoy Shoe Is Too Small or Too Large

For an unworn FootJoy.com purchase within 30 days:

Order the desired size or width.
Start a return for the unwanted pair.
Keep the new and returned transactions separate.

Worn shoes may not qualify for a normal return. Contact FootJoy or the original dealer promptly when the issue may fall under the 30-day comfort warranty.

FootJoy Golf Glove Sizing

A properly fitted golf glove should fit closely across the palm and fingers without loose material.

FootJoy recommends checking:

Finger length
Hand circumference
Loose material at the fingertips
Closure adjustment
Regular versus cadet sizing

A glove that is too large may move during the swing. A cadet size can fit golfers with shorter fingers and a wider palm.

FootJoy Apparel or Glove Arrived Defective

Use the contact form and select the appropriate product category. Include:

Order or receipt
Style and size
Purchase date
Photographs
Description of the stitching, material, zipper, closure or construction problem
Whether the product was worn, washed or altered

Ordinary wear, incorrect laundering, stains, cuts and damage may not qualify as a product defect.

FootJoy Gift Cards

FootJoy sells physical and electronic gift cards for use on FootJoy.com.

Current gift-card terms include:

FootJoy.com gift cards are not accepted in retail stores.
Gift-card purchases cannot be canceled.
Balances do not expire.
Each gift card can hold up to $500.
Up to five gift cards may be used on one order.
Gift cards cannot be used to purchase additional gift cards.

A gift-card-funded return is refunded through a new gift card.

FootJoy E-Gift Card Has Not Arrived

E-gift cards are generally emailed within one or two hours.

Check:

Recipient email spelling
Spam and junk folders
Promotional-email folders
Order confirmation
Whether payment was approved

Contact FootJoy when the card remains missing. Do not publish the gift-card number or PIN.

Lost or Stolen FootJoy Gift Card

Call 1-800-224-8501 or submit the contact form. FootJoy requires evidence of purchase before replacing the remaining balance of a stolen card.

FootJoy Account or Password Problem

Registered customers can use their FootJoy account to review orders, preferences, saved addresses and product interests.

For login problems:

Use Forgot Password.
Check spam folders.
Confirm the correct email address.
Try order lookup without signing in.
Contact FootJoy when the email is no longer accessible.

Do not create repeated duplicate accounts while trying to locate an existing order.

FootJoy Privacy Requests

Depending on applicable law, consumers may be able to request access, correction, deletion or a portable copy of personal information.

Privacy email: privacypolicy@acushnetgolf.com
Privacy request number: 1-800-436-6856
Privacy mailing address: Legal Department, Acushnet Company, 333 Bridge Street, Fairhaven, MA 02719

A privacy request does not automatically cancel an order or return merchandise. Complete order and return actions separately.

Fake FootJoy Websites and Customer-Service Scams

Be cautious with websites, social-media advertisements and telephone listings claiming to represent FootJoy.

Warning signs include:

Prices far below normal retail offers
Payment requested through gift cards or cryptocurrency
A customer-service number unrelated to FootJoy
A request for a verification code
A request for remote access to a computer or phone
A request for a full card or bank-account number
An unofficial warranty fee
A website address that closely imitates FootJoy.com

Open FootJoy.com directly and use the official contact information before sending money or product information.

How to Escalate a FootJoy Complaint

Identify whether the purchase came from FootJoy.com or another retailer.
Gather the receipt, order number, style number and photographs.
Use the correct order, return or warranty form.
Call 1-800-224-8501.
Request a return, case or warranty reference number.
Keep the carrier tracking information.
Reply within the existing support thread.
Ask for supervisor or warranty-team review.
Request the warranty or return decision in writing.
Contact the original retailer when its return or comfort-warranty process applies.
Use the Acushnet headquarters address only after normal FootJoy support routes have been attempted.

A review posted on CustomerServiceNumbers.com does not create a FootJoy return, warranty claim, replacement order, gift-card report or support case.

FootJoy Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published FootJoy reviews and no established customer-service rating trend.

The previous page included generalized claims that customers praised FootJoy’s comfort, durability, performance and sizing selection while complaining about product availability, returns and warranty service. Those statements were not based on reviews published on this page.

New reviews can help readers understand current experiences involving:

FootJoy.com orders
Delivery and tracking
Returns and refunds
Shoe sizing and widths
30-day comfort replacements
90-day defect claims
Waterproof warranties
MyJoys custom shoes
BOA closure repairs
Gloves and apparel
Gift cards
Support response times

Frequently Asked Questions About FootJoy Customer Service

What is the FootJoy customer-service phone number?

Call FootJoy customer service and warranty support at 1-800-224-8501.

What are FootJoy customer-service hours?

Current hours are Monday through Thursday from 8 a.m. to 5 p.m. Eastern Time and Friday from 7:30 a.m. to 4 p.m. Eastern Time.

What is the FootJoy customer-service email?

FootJoy currently directs customers to its Send Email contact form rather than displaying a general direct consumer email address.

Does FootJoy offer live chat?

FootJoy provides a Message Us contact route, but its current public contact page does not clearly promise real-time live chat.

How do I track a FootJoy order?

Use the Order Status page with the order number and email used during checkout.

How long do I have to return a FootJoy.com order?

Qualifying unworn and unaltered merchandise can generally be returned within 30 days of the original purchase date.

Does FootJoy offer exchanges?

No. FootJoy currently asks customers to purchase the replacement item and separately return the unwanted product.

Can I return worn FootJoy shoes?

Worn shoes do not qualify for the ordinary FootJoy.com return policy. Contact FootJoy or the original authorized dealer if the problem may qualify under the comfort or product warranty.

Can I return MyJoys custom shoes?

MyJoys are final sale and cannot ordinarily be returned. Contact FootJoy about a defect, customization error, shipping damage, fit or comfort concern.

How long is the FootJoy shoe warranty?

FootJoy currently provides a 90-day quality warranty, a 30-day comfort warranty and one- or two-year waterproof coverage on qualifying styles.

What happens if FootJoy shoes leak during the second year?

For a qualifying shoe with a two-year waterproof warranty, FootJoy currently provides a 50% credit toward the current cost of the same or equivalent style during the second year.

Does FootJoy rainwear have a waterproof warranty?

Selected FootJoy rainwear carries two years of waterproof coverage under the published U.S. warranty.

Does FootJoy require a receipt for warranty service?

Proof of purchase is strongly required. Claims without it are considered only at FootJoy’s discretion.

Where do I send a FootJoy return?

The current FootJoy.com return center is 175 Kenneth Welch Drive, Lakeville, Massachusetts 02347. Use the approved return label and instructions.

Where is FootJoy headquartered?

FootJoy is an Acushnet Company brand. Acushnet’s worldwide headquarters are at 333 Bridge Street, Fairhaven, Massachusetts 02719. FootJoy also has a location at 144 Field Street in Brockton.

Who owns FootJoy?

FootJoy is owned by Acushnet Company, which is part of publicly traded Acushnet Holdings Corp.

Related Golf, Footwear and Athletic Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, support hours, order routes, return policies, warranty guidance, privacy contacts and reader reviews.

We are not owned by FootJoy, Acushnet Company, Acushnet Holdings Corp., Titleist, BOA Technology, a golf shop, sporting-goods retailer, shipping carrier or payment company.

Share Your FootJoy Customer Service Experience

Have you contacted FootJoy about an order, return, wrong size, waterproof shoe claim, comfort replacement, MyJoys customization, BOA closure, glove, apparel, gift card or refund? Leave a factual review below and explain the product, purchase route, support method, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include an order number, tracking number, return label, gift-card number or PIN, full mailing address, payment information, account password, warranty attachment, private receipt or personal information about an individual employee.

Page Update Note

This FootJoy customer-service page was reviewed and updated on July 16, 2026. The update verified the main telephone number, corrected support hours, removed an unverified direct email and live-chat claim, clarified Acushnet headquarters and FootJoy return locations and added current return, MyJoys, shoe warranty, waterproof, fitting and gift-card guidance.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with FootJoy, Acushnet Company, Acushnet Holdings Corp., Titleist, BOA Technology, an authorized dealer, golf course, sporting-goods retailer, shipping carrier or payment provider. FootJoy does not provide customer service through this website.

Telephone numbers, support hours, product availability, return rules, warranties, waterproof periods, fitting information, gift-card terms, shipping offers and corporate information can change. Review the current FootJoy website, product page, receipt, warranty terms and original retailer policy for controlling information.

This page cannot track or cancel an order, issue a refund, approve a warranty claim, replace shoes, determine fit, repair a BOA closure, restore a gift card or decide whether product damage is covered. It is not legal, financial, medical, podiatric, product-safety or payment-dispute advice.

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FootJoy Customer Service, Returns, Golf Shoe Warranty, MyJoys and Order Help