Under Armour Customer Service: Phone, Reviews and Complaints

Before purchasing Under Armour clothing, shoes, sports equipment, or accessories, it is helpful to understand the company’s customer service, return, exchange, and refund policies. Below, you can find Under Armour’s official phone numbers, text and chat support hours, corporate address, order assistance, customer reviews, common complaints, and frequently asked questions.

How to Contact Under Armour

Under Armour provides customer support by telephone, text message, live chat, and an online contact form. Customers can use these channels for questions about orders, shipping, returns, exchanges, refunds, products, gift cards, discounts, and UA Rewards.

• Under Armour Customer Service Phone Number: 1-888-727-6687
• Text Message Support: Text SUPPORT to 1-833-550-3938
• UA Rewards Customer Service: 1-877-267-1894
• Phone Support Hours: Monday through Sunday, 8:00 AM to midnight ET
• Live-Chat Hours: Monday through Sunday, 8:00 AM to midnight ET
• Text Support Hours: Monday through Saturday, 8:00 AM to 8:00 PM ET
• Online Contact Form: Contact Under Armour Support
• Help Center: https://help.underarmour.com/s/
• Order Tracking: Track an Under Armour order
• Returns and Exchanges: Start a return or exchange
• General Mailing Address: Under Armour, Inc., 101 Performance Drive, Baltimore, MD 21230-2080
• Official Website: https://www.underarmour.com/

Under Armour’s online support form can be submitted outside normal telephone hours. The company states that customers may need to wait several days for a response to a written message, so urgent order or return concerns should generally be handled by telephone or live chat.

The previously listed customer service hours of Monday through Friday from 8:00 AM to 8:00 PM and weekends from 9:00 AM to 6:00 PM are no longer current. Under Armour’s official support center now publishes longer call and chat availability.

Under Armour Corporate Address

Under Armour’s official corporate contact page currently lists the following general mailing address:

Under Armour, Inc.
101 Performance Drive
Baltimore, MD 21230-2080

The Better Business Bureau continues to display 1020 Hull Street, Suite 300, Baltimore, MD 21230, as the headquarters location on its Under Armour profile. Customers sending formal correspondence should use the address specified by the department handling their concern or confirm the correct destination with customer service.

Do not mail product returns to a corporate address unless Under Armour specifically instructs you to do so. Online returns must use the label, QR code, carrier, or store procedure generated through the official returns system.

Under Armour Customer Support Ratings, Reviews and Complaints

Under Armour sells athletic apparel, footwear, uniforms, bags, sports accessories, protective equipment, and fitness products. Customer reviews may relate to product durability, sizing, online ordering, delivery, returns, refunds, promotions, retail stores, UA Rewards, or communication with customer service.

At the time this information was reviewed, Under Armour had the following ratings and complaint information:

• Trustpilot Rating: Approximately 1.5 out of 5 based on 1,383 reviews.
• Recent Trustpilot Activity: The profile displayed 158 reviews submitted during the preceding 12 months.
• BBB Customer Review Rating: Approximately 1 out of 5 based on four customer reviews.
• BBB Accreditation: Under Armour was not accredited by the Better Business Bureau.
• BBB Rating: The company’s BBB profile displayed an A+ rating.
• BBB Complaints: The profile displayed 116 complaints during the preceding three years, including 20 complaints closed during the preceding 12 months.
• BBB Complaint Status: The listed complaints included 75 answered and 41 resolved cases.

The Trustpilot profile includes reviews from customers in several countries and may cover different Under Armour regional websites, stores, products, and return systems. It should not be interpreted exclusively as a rating of United States customer service.

The BBB profile includes complaints for Under Armour’s headquarters and corporate-owned locations. The BBB customer-review score is separate from the A+ letter rating and does not determine the letter grade.

Ratings and complaint totals can change as new feedback is submitted. Consumers can review the latest information through the Under Armour Trustpilot profile and the Under Armour BBB profile.

What Customers Like About Under Armour

Positive Under Armour reviews commonly mention:

• Comfortable athletic clothing and footwear
• Moisture-wicking HeatGear products
• ColdGear clothing designed for cooler conditions
• A broad selection of men’s, women’s, and children’s sportswear
• Footwear for running, training, golf, basketball, football, and other sports
• Frequent promotions and clearance offers
• Military, first responder, healthcare, teacher, and student discounts when available
• Free UA Rewards membership
• Free qualifying returns and exchanges
• Helpful customer service representatives in some order and return cases
• Retail Brand House and Factory House locations
• Multiple support options, including telephone, text, and chat

Many satisfied customers describe Under Armour products as comfortable and suitable for workouts, sports, work, school, and casual use. Product performance can vary by model, material, intended activity, fit, care, and frequency of use.

Common Under Armour Complaints

Complaints reported by some Under Armour customers commonly involve:

• Orders taking longer than expected to ship
• Tracking information not updating
• Packages being delayed, lost, or marked delivered but not received
• Orders being divided into multiple shipments
• Orders being canceled after payment authorization
• Difficulty changing or canceling an order after the one-hour cancellation period
• Returns being received but not fully refunded
• One or more items missing from a return refund
• Refunds taking longer than expected
• Returned products being rejected because of their condition
• Product sizing differing between styles
• Shoes, seams, zippers, logos, or other components failing earlier than expected
• Normal wear and tear being excluded from assistance
• Difficulty obtaining help with products purchased from another retailer
• Promo codes not applying to excluded products
• UA Rewards points not appearing
• Customer service providing inconsistent information

Customer experiences can vary according to the product, purchase location, delivery carrier, return method, country, proof of purchase, and whether the item was purchased directly from Under Armour or another retailer.

Reasons to Contact Under Armour Customer Service

Customers may contact Under Armour for assistance with:

• Checking an order status
• Tracking a shipment
• Canceling or editing a recent order
• Correcting a shipping address
• Reporting a missing package
• Reporting a damaged delivery
• Starting a return or exchange
• Requesting a new return label
• Following up on a refund
• Reporting a defective product
• Finding a style or product number
• Checking product availability
• Requesting a price adjustment
• Resolving a promotional-code problem
• Managing a UA Rewards account
• Requesting missing rewards points
• Checking a gift-card balance
• Reporting a missing eGift card
• Deleting an Under Armour account

How to Get Faster Help From Under Armour

Gather the information connected with the purchase before calling, texting, or starting a live-chat session.

1. Find the order number. It appears in the order confirmation and the customer’s online order history.
2. Confirm the account email. Use the email address entered during checkout.
3. Identify the purchase location. State whether the item came from UA.com, the Under Armour app, a Brand House, a Factory House, or another retailer.
4. Locate proof of purchase. Keep the receipt, gift receipt, order confirmation, invoice, or payment record.
5. Record the style number. Clothing style numbers are generally printed on the label beneath the care instructions, while footwear information is usually found beneath the tongue.
6. Save shipping records. Keep the carrier name, tracking number, delivery photograph, and shipment emails.
7. Take photographs. Photograph damaged packaging, defective products, labels, shoe boxes, and return contents.
8. Keep return receipts. Save the Happy Returns, UPS, store, or other authorized drop-off receipt.
9. State the requested resolution. Clearly request cancellation, replacement, exchange, return, refund, points, or another specific result.
10. Save the case number. Keep chat transcripts, text messages, emails, and representative names.

Do not send a complete payment-card number, account password, or other unnecessary financial information through text, chat, or email.

How to Track an Under Armour Order

Under Armour sends a shipment email containing tracking information when an order leaves a fulfillment location. Items from the same order may be shipped separately and arrive on different dates.

Customers can track an order by:

1. Opening the shipping-confirmation email.
2. Selecting the carrier tracking link.
3. Signing in to an Under Armour account and reviewing Order History.
4. Using the guest-order page with the order number and email address.

If only part of an order arrives, review every shipment email before reporting missing merchandise. Under Armour may divide an order when products are stored in separate warehouses or are too large to ship in one package.

How to Cancel or Change an Under Armour Order

Under Armour currently allows customers to edit or cancel an online order within one hour after it is placed.

Canceling Through an Under Armour Account

1. Sign in to the account used for the purchase.
2. Open Order History.
3. Select the applicable order.
4. Open Order Details.
5. Select Cancel Order when the option is still available.
6. Save the cancellation confirmation.

Canceling a Guest Order

1. Visit the Under Armour guest-order page.
2. Enter the order number and email address.
3. Select Track Status.
4. Open Order Details.
5. Select Cancel Order if the order remains eligible.

Customers who need to change an order should contact customer service immediately. Once the one-hour window closes, the order generally cannot be canceled and must be returned after delivery.

Under Armour Return and Exchange Policy

Under Armour offers free returns and qualifying size or color exchanges within 60 days for products purchased directly from UA.com, the Under Armour app, a Brand House, or a Factory House in the United States or Canada.

The 60-day return period begins when the order is placed, not when the package is delivered.

Eligible merchandise must generally:

• Be returned within 60 days of purchase
• Include Under Armour proof of purchase
• Be unworn and unused
• Be unwashed
• Be unaltered
• Include all original tags
• Be in its original condition
• Include the original shoe box when returning footwear
• Have been purchased directly from Under Armour

Under Armour states that merchandise returned outside the policy may be donated or discarded and may not be sent back to the customer. Customers should confirm eligibility before mailing anything that has been worn, washed, altered, opened, or used.

Original shipping fees are generally nonrefundable.

How to Return an Online Under Armour Order

Customers returning UA.com or app orders can use the official online returns process.

1. Visit the Under Armour returns and exchanges page.
2. Select the original purchase location.
3. Enter the full order number and email address.
4. Select the products being returned.
5. Choose a return method.
6. Use the supplied QR code or print the authorized return label.
7. Drop the merchandise at the selected Happy Returns or UPS location.
8. Request and save a return receipt.
9. Monitor the return and refund status.

Happy Returns may accept qualifying products without a shipping box. UPS returns must follow the packaging and label instructions provided during the return process.

If products from different orders are being returned, each order must use a separate label and package. Multiple products from the same order may generally be placed in one package.

Returning Under Armour Products to a Store

Qualifying UA.com and app purchases can be returned or exchanged at participating Under Armour Brand House and Factory House stores with proof of purchase.

Customers should bring:

• The original receipt or gift receipt
• The original payment method
• A valid photo ID
• The merchandise with its tags and packaging

Factory House purchases cannot be returned or exchanged at a Brand House. Brand House, Factory House, and qualifying online purchases can generally be handled at a Factory House under the applicable policy.

If a return is accepted without original proof of purchase, the refund may be based on the item’s last known selling price and issued as a UA Gift Card.

Under Armour Exchanges

Under Armour provides online exchanges for another size or color within 60 days of purchase, subject to product availability.

1. Open the official returns and exchanges page.
2. Enter the order number and email address.
3. Select Exchange Items.
4. Choose the replacement size or color.
5. Select Happy Returns or UPS.
6. Drop off the original merchandise.
7. Save the receipt and monitor the replacement tracking.

When an online exchange cannot be processed because of the payment method, location, or product availability, the customer may need to return the item for a refund and place another order.

If the item’s price has changed, contact customer service before submitting the new purchase.

Under Armour Refund Timeline

Refund timing depends on the return method and payment type.

• Happy Returns: The refund is initiated after the successful drop-off and generally requires three to five business days to appear.
• UPS Warehouse Returns: The refund begins after the merchandise is received and processed at the warehouse.
• General Online Refund Timing: Under Armour advises allowing up to 14 business days for the refund to be posted after processing.
• UA Gift Card Refunds: Customers may need to allow up to 14 business days to receive a replacement eGift card.

Processing can take longer during busy periods. Keep the return receipt and carrier tracking information until the full refund appears.

What to Do if an Under Armour Refund Is Missing

Contact customer service when the return has been delivered or accepted but the expected refund has not appeared.

Provide:

• The order number
• The return number
• The return tracking number
• The Happy Returns or UPS receipt
• The products and quantities returned
• The date of the return
• The expected refund amount
• The original payment method

Ask the representative to confirm which products were scanned, the approved refund total, the payment method receiving the credit, and the date the refund was submitted.

When returning several products, consider photographing the contents before sealing the package. Retain any evidence showing the package weight and the items included.

Under Armour Defective Products and Repairs

Under Armour does not currently offer a general repair service. Customers experiencing a product problem should review the return and exchange policy or contact support.

When reporting a possible defect, provide:

• Proof of purchase
• The product name and style number
• The purchase date
• The purchase location
• Photographs of the entire product
• Close-up photographs of the defect
• A description of how the product was used and cared for

Under Armour may distinguish a manufacturing defect from normal wear and tear, accidental damage, improper care, misuse, or damage occurring after extended use.

Products purchased from another retailer should generally be returned to that retailer under its policies. Some licensed Under Armour equipment is supported by a third-party manufacturer rather than Under Armour directly.

Third-Party Under Armour Warranties

Selected products bearing the Under Armour name are manufactured or supported by licensee partners. These products may have separate warranty contacts and policies.

Examples can include:

• Eyewear and football visors
• Water bottles and hydration products
• Coolers
• Padded sports equipment
• Backplates and chinstraps
• Mouthguards
• Volleyball knee pads

Visit the Under Armour third-party warranty page to identify the responsible manufacturer and current contact information.

Under Armour Price Adjustments

Under Armour currently honors qualifying price adjustments for products originally purchased on UA.com within 10 days of the purchase date.

Contact customer service with:

• The original order number
• The purchase date
• The product name and style number
• The original price
• The current lower price
• A screenshot or link showing the current offer

Promotions, clearance products, limited offers, exclusions, and purchases from other retailers may not qualify. Request the adjustment before the 10-day period expires.

Under Armour Promotional Codes and Discounts

Under Armour generally accepts one promotional code per online order. Promo codes cannot normally be combined with another code or discount.

If a code does not work:

1. Confirm that the code was entered correctly.
2. Check its expiration date.
3. Review excluded products and collections.
4. Confirm any minimum purchase requirement.
5. Remove another discount that may conflict.
6. Take a screenshot of the error.
7. Contact customer service before submitting the order.

Under Armour offers selected verified discounts through ID.me and other approved programs. Eligibility, percentages, product exclusions, and verification requirements can change.

UA Rewards Customer Service

UA Rewards is Under Armour’s free loyalty program. Members can earn points through qualifying purchases and activities and redeem rewards under the current program terms.

• UA Rewards Phone Number: 1-877-267-1894
• UA Rewards Website: https://www.underarmour.com/en-us/rewards/

Customers can contact UA Rewards for assistance with:

• Missing points
• Account enrollment
• Rewards redemption
• An incorrect points balance
• Qualifying purchase credit
• Account email problems
• Reward expiration or eligibility questions

A member who forgot to identify the account during a purchase may be able to receive credit by providing the receipt details. Keep the transaction number, purchase date, total, name, and account email available.

Under Armour Gift Cards

Under Armour sells physical and electronic gift cards that can generally be used online and at participating Brand House and Factory House stores.

Under Armour states that gift cards:

• Do not expire
• Do not decrease in value because of inactivity
• Cannot be returned or canceled after purchase
• May require proof of purchase before a lost or stolen card can be replaced
• Receive qualifying online return refunds through a new eGift card

If an eGift card is not received, check spam and junk folders and verify the recipient’s email address before contacting customer service.

How to Report a Missing Under Armour Package

If tracking shows that a package was delivered but it cannot be found:

1. Check doors, porches, garages, mailrooms, and other delivery areas.
2. Ask household members whether they accepted it.
3. Check with neighbors and building management.
4. Review any carrier delivery photograph.
5. Confirm the shipping address on the order.
6. Contact the carrier and request delivery details.
7. Contact Under Armour with the order and tracking numbers.

Save the carrier case number and any written confirmation that the package was lost, misdelivered, or still under investigation.

How to File a Complaint With Under Armour

If an initial support request does not resolve the issue, take the following steps:

1. Contact Under Armour by phone or live chat.
2. Provide the previous case number.
3. Explain the problem in chronological order.
4. Identify every affected order, product, payment, or return.
5. Provide receipts, tracking records, photographs, and chat transcripts.
6. State the specific resolution you are requesting.
7. Ask for escalation to a supervisor or resolution team when appropriate.
8. Request written confirmation of the final decision.
9. Keep copies of all communication.

Formal written correspondence can be sent to:

Under Armour, Inc.
101 Performance Drive
Baltimore, MD 21230-2080

Include the customer’s full name, email address, mailing address, order number, case number, and requested resolution. Do not mail returned merchandise to the corporate address unless specifically instructed.

Unresolved complaints may also be submitted to the Better Business Bureau or an appropriate consumer-protection agency. Include documentation showing the purchase, delivery, return, refund, and previous attempts to resolve the issue.

Under Armour Frequently Asked Questions

What is the Under Armour customer service phone number?

The primary Under Armour customer service phone number is 1-888-727-6687.

What are Under Armour customer service hours?

Under Armour lists phone and live-chat support Monday through Sunday from 8:00 AM to midnight Eastern Time.

Does Under Armour offer text support?

Yes. Text SUPPORT to 1-833-550-3938. Text support is listed as available Monday through Saturday from 8:00 AM to 8:00 PM Eastern Time.

Does Under Armour offer live chat?

Yes. Live chat is available through the Under Armour Help Center from 8:00 AM to midnight Eastern Time, seven days a week.

What is the UA Rewards phone number?

UA Rewards customer service can be reached at 1-877-267-1894.

What is Under Armour’s corporate address?

Under Armour’s official general mailing address is 101 Performance Drive, Baltimore, Maryland 21230-2080.

Is 1020 Hull Street still associated with Under Armour?

The Better Business Bureau continues to list 1020 Hull Street, Suite 300, as Under Armour’s headquarters profile address. The company’s official contact page lists 101 Performance Drive for general mail.

How do I track an Under Armour order?

Use the tracking link in the shipment email, sign in and review Order History, or use the guest-order page with the order number and email address.

Why did I receive only part of my order?

Under Armour may divide an order into separate packages when products ship from different warehouses or cannot be placed in one package.

Can I cancel an Under Armour order?

Under Armour allows online orders to be canceled within one hour after placement when the Cancel Order button remains available.

Can I change an Under Armour order?

Contact customer service within one hour of placing the order. After that period, the customer may need to return the merchandise after delivery.

How long do I have to return an Under Armour purchase?

Under Armour provides a 60-day return period for qualifying direct purchases. The 60 days begin when the order is placed.

Are Under Armour returns free?

Under Armour offers free qualifying returns through its authorized online and store return processes in the United States and Canada.

Can I return an online Under Armour purchase to a store?

Qualifying UA.com and app purchases can generally be returned to participating Brand House or Factory House stores with proof of purchase.

Can I return a Factory House purchase to a Brand House?

No. Factory House purchases are not eligible for return or exchange at Brand House locations.

Can I exchange an Under Armour item?

Under Armour offers qualifying size and color exchanges through UA.com within 60 days, subject to availability.

Do Under Armour shoes need the original box for a return?

Yes. Under Armour’s return policy states that footwear must include the original shoe box in its original condition.

Can I return worn Under Armour products?

The standard return policy requires products to be unworn, unused, unwashed, unaltered, and returned with their original tags.

Does Under Armour refund shipping charges?

Original shipping fees are generally nonrefundable.

How long does an Under Armour refund take?

Under Armour advises allowing up to 14 business days after a warehouse return is received and processed. Happy Returns refunds generally appear within three to five business days after a successful drop-off.

What should I do if Under Armour refunded only part of my return?

Contact customer service with the order number, return receipt, tracking number, list of returned items, package evidence, and expected refund total.

Does Under Armour repair products?

No. Under Armour states that it does not offer repairs. Customers should review the return policy or contact support about the product issue.

Does Under Armour have a product warranty?

Warranty handling depends on the product. Some licensed equipment and accessories are supported by third-party manufacturers with separate warranty policies.

How do I find an Under Armour style number?

For clothing, check the small label beneath the wash and care instructions. For shoes, check the label beneath the tongue.

Does Under Armour offer price adjustments?

Under Armour currently honors qualifying UA.com price adjustments within 10 days of purchase.

Can I use more than one Under Armour promo code?

Under Armour generally accepts one promotional code per order and does not allow promo codes to be combined with other discounts.

Do Under Armour gift cards expire?

No. Under Armour states that gift cards do not expire or lose value because of inactivity.

Can I return an Under Armour gift card?

No. Gift cards cannot generally be returned or canceled after purchase.

How do I get missing UA Rewards points?

Call 1-877-267-1894 with the transaction number, purchase total, date, name, and account email.

Can I return Under Armour purchased from another retailer?

Under Armour’s direct return policy does not apply to products purchased from another retailer. Contact the store or website that processed the purchase.

Is Under Armour accredited by the Better Business Bureau?

Under Armour was not BBB accredited when this information was reviewed. Its BBB profile displayed an A+ letter rating.

Why is Under Armour’s BBB rating higher than its review score?

BBB customer reviews are separate from the letter rating. The letter grade considers complaint responses, business practices, time in business, and other BBB factors.

Under Armour Compared With Other Sportswear Brands

Under Armour competes with athletic and sportswear companies such as Nike, Adidas, and Puma.

Consumers may compare:

• Product prices
• Sizing and fit
• Footwear selection
• Sports-specific products
• Material durability
• Return and exchange periods
• Refund processing time
• Loyalty programs
• Student, military, and first responder discounts
• Retail-store availability
• Telephone, text, and chat support

A product that performs well for one activity or customer may not be suitable for another. Review the intended use, care instructions, materials, size chart, and return policy before purchasing.

About Under Armour

Under Armour is an American sportswear and performance-apparel company founded in 1996 and headquartered in Baltimore, Maryland.

The company sells athletic shirts, shorts, leggings, jackets, footwear, uniforms, bags, gloves, hats, protective equipment, and other sports and fitness accessories. Its product lines include HeatGear, ColdGear, footwear for multiple sports, and equipment sold through Under Armour and licensed manufacturing partners.

Under Armour products are available through UA.com, the Under Armour app, Brand House stores, Factory House stores, sporting-goods retailers, department stores, specialty shops, and online marketplaces.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com provides an independent rating, review, and comment section where visitors can describe their experiences with Under Armour products, online orders, shipping, returns, exchanges, refunds, UA Rewards, and customer service.

Note: This website is not associated with, endorsed by, or operated by Under Armour, Inc. or any affiliated retailer or licensee. Phone numbers, text numbers, support hours, corporate addresses, return periods, product policies, ratings, complaint totals, and promotions may change. Verify important information through Under Armour’s official website before submitting personal information, mailing merchandise, or relying on a return, refund, warranty, or discount procedure.