UGG customers may need help with an online order, shipping, a return or exchange, refund, sizing problem, damaged or defective footwear, warranty claim, gift card, UGG Rewards account, store purchase, or suspected counterfeit product. UGG provides support by phone, text, chat, email, and through its online Support Center.
UGG Customer Service Contact Information
- UGG Customer Service Phone: 1-888-432-8530
- Text Support: 1-888-432-8530
- Customer Service Hours: Monday-Saturday, 10:00 AM-7:00 PM EST
- Customer Care Email: customercare@ugg.com
- Chat and Support Center: UGG Support Center
- Order Tracking: Available through the UGG Support Center
- Returns and Exchanges: Available through the UGG Support Center
- Store Locator: Find an UGG Store
- Parent Company Headquarters: Deckers Brands, 250 Coromar Drive, Goleta, CA 93117
- Official Website: UGG.com
UGG uses the same 1-888-432-8530 number for telephone and text support. Message and data rates may apply when texting.
Best UGG Support Route by Issue
- Online order: Check order status through the UGG Support Center or contact customer service.
- Shipping problem: Review tracking information before calling or chatting.
- Return or exchange: Start through UGG’s online return process.
- Return tracking: Use the Track Return option in the Support Center.
- Warranty claim: Review UGG’s warranty requirements and begin a warranty evaluation.
- Wrong size: Keep the product unworn and begin the applicable return or exchange process.
- Store purchase: Contact the UGG store where the purchase was made or UGG Customer Care.
- Product purchased from another retailer: Check the retailer’s return policy first; UGG may still evaluate eligible products under its warranty.
- Suspected counterfeit: Review UGG’s official counterfeit information before sending money or personal information to an unfamiliar seller.
- UGG Rewards issue: Sign in to the account associated with the membership or contact Customer Care.
Information to Have Before Contacting UGG
Gather the information that applies to the problem:
- UGG order number
- Email address used for the purchase
- Purchase date
- Product name or style number
- Size and color
- Retailer or UGG store where the item was purchased
- Shipping or return tracking number
- Receipt or proof of purchase when available
- Photographs of a damaged or defective product
- Previous customer-service correspondence
- The refund, exchange, warranty replacement, or other resolution requested
Do not post complete order numbers, payment information, home addresses, account passwords, gift-card numbers, or other sensitive information in a public review.
How to Track an UGG Order
UGG provides an online order-status tool through its Support Center.
Customers should check:
- The order-confirmation email
- The shipping-confirmation email
- The carrier tracking number
- The shipping address on the order
If tracking shows a package as delivered but it cannot be located, check with household members, neighbors, a building office, mailroom, concierge, or other secure delivery location before contacting UGG.
Keep the packaging and shipping label if an order arrives damaged, incomplete, or with the wrong merchandise.
UGG Returns and Exchanges
UGG provides an online return and exchange process through its Support Center and currently advertises free returns on its U.S. website.
Use the official return process to:
- Start a return
- Request an eligible exchange
- Print or obtain return instructions
- Track a return
Returned merchandise should be kept in appropriate return condition. Avoid wearing footwear outdoors until you are certain about the fit.
Keep the return tracking number until the return, exchange, site credit, or refund has been completed.
UGG Products Purchased From Another Retailer
UGG products are sold by UGG and by authorized third-party retailers.
If a product was purchased from another retailer, the retailer normally controls its own standard return and refund policy.
UGG’s current return FAQ states that it may accept eligible merchandise purchased from an authorized retailer. However, UGG cannot issue a cash refund for a product that was not originally purchased through UGG.com or UGG telephone customer service.
In those situations, UGG may issue site credit for the product’s value when the return qualifies under its policy.
Customers should keep the original retailer receipt whenever possible.
UGG Warranty Information
UGG provides a manufacturer’s limited warranty covering defects in materials and workmanship for up to one year from the original purchase date.
Warranty coverage applies to eligible authentic UGG products.
Examples of issues that are not normally considered manufacturing defects include:
- Normal wear and tear
- Products more than one year old
- Water damage
- Sheepskin discoloration caused by moisture
- Damage caused by improper use or care
UGG notes that sheepskin is a natural material and is not intended to become wet.
Use the warranty section of the official Support Center before shipping a product for evaluation.
How to Start an UGG Warranty Evaluation
Customers can begin through UGG’s online returns and warranty process.
When possible, include:
- Product information
- Purchase date
- Original receipt or invoice
- Description of the defect
- Photographs showing the problem
If the product was purchased from an authorized retailer or received as a gift, complete the return form required by UGG.
Use a trackable shipping method when instructed to send merchandise for evaluation and keep the tracking information until the claim is completed.
If UGG determines that a product does not qualify under the warranty, the product may be returned with an explanation.
UGG Sizing and Fit Problems
If new UGG boots, shoes, or slippers do not fit correctly, keep them clean and unworn while deciding whether to return or exchange them.
Before contacting customer service, identify:
- Product style
- Current size
- Size needed
- Color
- Where the product was purchased
Inventory can change quickly for popular styles and seasonal colors, so an exact replacement size may not always be available when an exchange is processed.
UGG provides sizing information through its official Support Center.
UGG Care and Cleaning
UGG provides product-specific care information for footwear and accessories.
Because many UGG products contain natural materials such as sheepskin, suede, leather, or wool, improper cleaning can permanently affect color, texture, or shape.
Before cleaning a product:
- Read the product-care instructions.
- Identify the material.
- Use only appropriate cleaning products.
- Avoid soaking sheepskin products.
- Allow products to dry as instructed.
Damage caused by improper cleaning or water exposure may not qualify as a manufacturing defect.
Counterfeit UGG Products
UGG warns customers about counterfeit products and unauthorized websites.
For the strongest protection, purchase from:
- UGG.com
- An UGG retail store
- An authorized UGG retailer
A product purchased from an unauthorized source may not qualify for an UGG refund, exchange, or warranty replacement.
Be especially cautious of unfamiliar websites advertising unusually large discounts on current UGG styles.
Before entering payment information, verify the seller and website through UGG’s official counterfeit information.
UGG Rewards Help
UGG Rewards provides benefits and offers to eligible members.
If you experience a problem involving:
- Account access
- Rewards activity
- Member offers
- Purchase history
- Account information
sign in to the UGG account associated with the membership before contacting Customer Care.
Returns may affect rewards associated with the original purchase.
UGG Store Purchases
For an issue involving a physical UGG store, use the official UGG Store Locator to verify the location, telephone number, and current operating hours.
Store questions may involve:
- Product availability
- Size availability
- Store returns
- Exchanges
- Receipts
- Store service complaints
Contact the store directly when the issue is specific to an in-store transaction.
Who Owns UGG?
UGG is owned by Deckers Outdoor Corporation, commonly known as Deckers Brands.
Deckers’ current portfolio includes UGG, HOKA, and Teva.
Deckers lists its global headquarters as:
Deckers Brands
250 Coromar Drive
Goleta, CA 93117
805-967-7611
For ordinary UGG orders, returns, exchanges, warranties, and product questions, customers should contact UGG Customer Care rather than Deckers corporate headquarters.
How to Escalate an UGG Customer Service Complaint
If an initial support contact does not resolve the problem:
- Gather the order number, receipt, photographs, tracking information, and previous correspondence.
- Call or text UGG Customer Care at 1-888-432-8530.
- Use chat or email customercare@ugg.com when written documentation is useful.
- Clearly explain the problem and the refund, exchange, warranty review, or other resolution requested.
- Keep return and shipping tracking information.
- Follow up through the existing support conversation if a promised resolution does not occur.
- For purchases made from another retailer, contact that retailer when the dispute involves its return, refund, or payment process.
UGG Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 out of 5 stars based on 0 UGG reviews.
Because no customer reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify current praise or complaint patterns involving UGG product quality, comfort, sizing, shipping, returns, warranty claims, refunds, or customer service.
If you have recently contacted UGG, you can share your experience below. Helpful reviews explain the product or order involved, which support method was used, how UGG responded, and whether the problem was resolved.
Frequently Asked Questions
What is the UGG customer service phone number?
UGG Customer Care can be reached at 1-888-432-8530.
Can I text UGG customer service?
Yes. UGG currently uses the same 1-888-432-8530 number for text support.
What are UGG customer service hours?
UGG currently lists customer-service availability Monday through Saturday from 10:00 AM to 7:00 PM EST.
What is the UGG customer service email?
Deckers Brands lists customercare@ugg.com for UGG Customer Care.
Does UGG have live chat?
Yes. Chat is available through the official UGG Support Center.
How long is the UGG warranty?
UGG’s manufacturer’s limited warranty covers eligible defects in materials and workmanship for up to one year from the original purchase date.
Does UGG cover normal wear under warranty?
No. Normal wear and tear is not considered a manufacturing defect under UGG’s warranty policy.
Can I return UGG products purchased from another retailer?
UGG says eligible products purchased from authorized retailers may be accepted through its return process, but UGG cannot refund the original payment for an item it did not sell directly. Eligible cases may result in UGG site credit.
Who owns UGG?
UGG is owned by Deckers Outdoor Corporation, also known as Deckers Brands.
Where is UGG headquartered?
UGG’s parent company, Deckers Brands, is headquartered at 250 Coromar Drive, Goleta, California 93117.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This site is independent and is not owned or operated by UGG, Deckers Brands, or any retailer selling UGG merchandise.
The purpose of this page is to help consumers find official support routes for UGG orders, returns, exchanges, warranty claims, product care, sizing, counterfeit concerns, stores, and customer-service complaints.
Share Your UGG Customer Service Experience
If you have contacted UGG about boots, slippers, shoes, clothing, an online order, return, refund, warranty claim, sizing issue, store purchase, or another customer-service problem, describe the issue, support route used, response received, and whether the matter was resolved.
Privacy warning: Do not post complete order numbers, payment information, home addresses, account passwords, gift-card numbers, return labels, private correspondence, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with UGG, Deckers Outdoor Corporation, Deckers Brands, or any authorized or unauthorized UGG retailer. CustomerServiceNumbers.com cannot access UGG orders or accounts, process returns, issue refunds, approve warranty claims, exchange merchandise, restore rewards, or authenticate products on UGG’s behalf.
Customer-service hours, return procedures, warranty terms, rewards rules, product availability, store information, and other policies can change. Verify important information directly with UGG before making a purchase, return, exchange, or warranty decision.