U-Haul Customer Service Phone, Complaints & Reviews

Eric Strand

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U-Haul customer service can assist with truck and trailer reservations, pickup and return questions, self-storage, U-Box containers, billing, receipts, moving supplies, complaints, and other moving-related services. Customers with a breakdown, accident, flat tire, dead battery, lockout, or unsafe rental vehicle should use U-Haul’s separate 24-hour Roadside Assistance service.

How to Contact U-Haul Customer Service

U-Haul states that customer service and support are available 24 hours a day, seven days a week. Individual rental centers, storage facilities, and Neighborhood Dealers have their own counter, pickup, return, and access hours.

Emergency warning: Call 911 or the appropriate local emergency service first if anyone is injured, equipment is blocking traffic, there is a fire, or the situation presents an immediate danger. U-Haul customer service is not a substitute for police, fire, or emergency medical assistance.

Important U-Haul Department Phone Numbers

U-Haul does not publish one universal email address for every customer-service issue. Use the official contact page to select the appropriate product or service so the request reaches the correct team.

Which U-Haul Support Route Should You Use?

  • New reservation: Call customer service or reserve through U-Haul.com.
  • Existing reservation: Open the order online or contact the pickup location.
  • Truck or trailer unavailable: Contact the scheduling or pickup location and ask whether the reservation qualifies for the Reservation Guarantee.
  • Breakdown or unsafe equipment: Call Roadside Assistance at 1-800-528-0355.
  • Accident: Contact emergency services when needed, notify police when appropriate, and then contact Roadside Assistance.
  • Pickup or return complaint: Contact the manager of the location involved.
  • Fuel, mileage, cleaning, or late-return charge: Compare the contract, final receipt, and pickup and return records before contacting the location.
  • Equipment-damage claim: Use the official claims portal and retain the claim number.
  • Storage complaint: Begin with the local storage-facility manager.
  • U-Box question: Manage the order online or text HELP to 1-800-664-5017.
  • Moving Help complaint: Contact Moving Help support and identify the independent provider booked through the marketplace.
  • Moving-supply web order: Call 1-866-277-6855 or email store@uhaul.com.

How to File a U-Haul Complaint

Begin with the department or location that controls the issue. A pickup-location manager cannot necessarily resolve a Repwest claim, and the corporate office cannot dispatch roadside service or immediately correct a local return record.

Information to Gather Before Contacting U-Haul

  • Reservation or order number
  • Rental-contract number
  • Pickup and return locations
  • Pickup and return dates and times
  • Truck, trailer, tow dolly, or equipment number
  • Storage-unit or U-Box container number
  • Moving Help order and provider name
  • Mileage and fuel-level photographs
  • Pickup and return condition photographs
  • Final receipt or billing statement
  • Roadside request or claim number
  • A concise timeline of events
  • The specific resolution requested

How to Escalate an Unresolved U-Haul Complaint

  1. Contact the pickup, return, storage, or service location involved.
  2. Ask for the location manager when the problem is controlled locally.
  3. Call U-Haul Customer Service at 1-800-468-4285.
  4. Submit a written request through the official U-Haul contact page.
  5. Request a case or reference number.
  6. Attach the relevant contract, receipt, photographs, and prior correspondence.
  7. Ask for review by the appropriate traffic, billing, claims, storage, U-Box, Moving Help, or field-management team.
  8. Keep written confirmation of any refund, credit, payment adjustment, equipment replacement, or claim decision.
  9. For a matter subject to U-Haul’s Arbitration Agreement, review the current Notice of Dispute instructions and forms before beginning arbitration.

Review U-Haul’s official Arbitration and Notice of Dispute information.

Formal dispute procedures should not replace Roadside Assistance, emergency services, the local manager, customer service, or the appropriate claims team when immediate action is required.

U-Haul Company Locations and Neighborhood Dealers

U-Haul equipment and services are offered through company-operated centers and independently operated U-Haul Neighborhood Dealers.

U-Haul states that Neighborhood Dealers are independent small businesses and are not franchisees. A local gas station, repair shop, storage company, market, or other business may offer U-Haul rentals while remaining independently owned.

Before filing a location complaint, record:

  • The complete location name and address
  • Whether the listing identifies it as a U-Haul center or Neighborhood Dealer
  • The local telephone number
  • The equipment or service involved
  • The name or role of the person contacted
  • The date and time of the interaction

Do not assume that every U-Haul-branded location has the same hours, storage access, inventory, repair capabilities, after-hours process, or management structure.

U-Haul Reservation Guarantee and Equipment Availability

U-Haul offers a conditional $50 Reservation Guarantee. Whether it applies depends on how the reservation was confirmed.

The guarantee may apply when:

  • U-Haul confirmed the equipment, pickup time, and pickup location but cannot provide them and no alternative agreement is reached.
  • U-Haul agreed to contact the customer to finalize equipment, time, and location but must cancel because it cannot create a suitable plan.
  • U-Haul fails to contact the customer before the preferred pickup time to offer alternatives in an applicable reservation scenario.

The guarantee may not apply when:

  • The exact equipment, time, or location was not available or confirmed when the reservation was made.
  • The customer rejects alternative options offered by U-Haul.
  • The complaint involves dollies or furniture pads, which are not covered by the published guarantee.

Keep the original confirmation and any later text messages, emails, or calls showing changes to the equipment, time, or location.

How to Change or Cancel a U-Haul Reservation

A pending truck, trailer, towing-equipment, or U-Box reservation may be changed or cancelled through the U-Haul app, online account, order lookup, local representative, or pickup location.

U-Haul asks customers to provide notice by the day before the move when cancelling a standard equipment reservation.

Pickup warning: U-Haul’s equipment-reservation terms state that it may cancel a reservation when the renter does not pick up the equipment within one hour of the scheduled rental time. Contact the location promptly if travel delays will affect pickup.

U-Haul Pickup and Return Problems

Before leaving the pickup location, inspect and document:

  • Existing body and roof damage
  • Windshield and mirror condition
  • Tires and visible tire damage
  • Dashboard warning lights
  • Fuel level
  • Odometer or recorded mileage
  • Interior and cargo-area condition
  • Trailer lights, chains, coupler, and tires
  • Included dollies, pads, and other equipment

Ask the location to correct inaccurate contract information before driving away.

Where Should U-Haul Equipment Be Returned?

An In-Town rental generally must be returned to the pickup location. A One-Way contract provides a return location or instructions for arranging the destination.

Do not return equipment to a different location unless U-Haul approves the change. Keep the name of the representative who approved it and any related reference number.

After-Hours U-Haul Returns

When the location permits after-hours self-return, use the U-Haul app or online return process before leaving the property.

Take clear photographs of:

  • The parked equipment
  • Mileage
  • Fuel level
  • Interior and cargo area
  • Exterior condition
  • The location where the keys were deposited

Complete every required step and retain the return confirmation. Do not simply leave the keys and assume the rental has closed.

U-Haul Roadside Assistance

U-Haul Roadside Assistance is available 24 hours a day, 365 days a year at 1-800-528-0355.

Use Roadside Assistance for:

  • Mechanical breakdowns
  • Flat tires or tire concerns
  • Dead batteries
  • Key and lockout problems
  • Equipment stuck in mud, sand, or snow
  • Trailer or towing-equipment problems
  • Accidents
  • Equipment that cannot be operated safely

Move completely off the roadway when it is safe, turn on the emergency flashers, and keep occupants away from traffic. Use emergency warning triangles when supplied and when they can be placed safely.

Have the rental contract, exact location, equipment number, and callback number ready.

What to Do After a U-Haul Accident

  1. Move out of traffic when it is safe.
  2. Call emergency services if anyone is injured or the scene is dangerous.
  3. Notify police when required.
  4. Call U-Haul Roadside Assistance at 1-800-528-0355.
  5. Photograph the equipment, other vehicles, road conditions, mileage, and visible damage when safe.
  6. Collect appropriate contact, vehicle, and insurance information from other involved parties.
  7. Keep the police-report or incident number.
  8. Submit the appropriate U-Haul or Repwest claim report.

Do not authorize non-emergency repairs or towing unless U-Haul or Roadside Assistance approves them, except when immediate action is required to protect life or safety.

U-Haul Damage and Repwest Claims

Repwest Insurance Company administers many claims connected with U-Haul trucks, trailers, hitches, storage units, U-Box containers, and Moving Help coverage.

The official claim portal asks the customer to select the applicable claim type. Keep:

  • The rental or service contract
  • Equipment or container number
  • Claim number
  • Accident date, time, and location
  • Police or incident report
  • Photographs and videos
  • Coverage documents
  • Repair estimates or invoices
  • U-Haul and Repwest correspondence

Do not ignore a claim, collection notice, or equipment-damage demand. Ask for the claim number, supporting evidence, calculation of the amount, and the contact information for the assigned representative.

U-Haul Billing, Fuel, Mileage, and Cleaning Charges

A reservation estimate may differ from the final charge because of mileage, rental time, fuel, taxes, optional coverage, equipment, tolls, cleaning, damage, or other contract terms.

Before disputing a charge, compare:

  • The reservation estimate
  • The signed rental contract
  • The final receipt
  • Pickup and return mileage
  • Pickup and return fuel levels
  • Rental start and return times
  • Optional coverage and equipment
  • Cleaning or damage photographs
  • Tolls, tickets, or citations
  • Pending and completed card transactions

Identify the exact line item being disputed. Ask the pickup or return location for a written explanation before submitting a broader billing complaint.

How to Get a U-Haul Contract or Receipt

Use U-Haul’s online order lookup to retrieve available order and contract information. The official contact page also provides a route for requesting a rental-contract copy.

Unfamiliar U-Haul Charge

Check whether the charge could be connected with:

  • A reservation or rental
  • An additional rental day
  • Mileage or fuel
  • Moving supplies
  • Storage rent
  • U-Box transportation or storage
  • Moving Help
  • A toll or citation
  • Damage or a deductible
  • A pending authorization

If no authorized transaction matches, contact U-Haul and the card issuer promptly. Do not publish complete card information in a public review.

U-Haul Self-Storage Customer Service

Call 1-800-468-4285 for storage reservations and general storage-account support. Facility-specific concerns should begin with the local storage manager.

Important U-Haul Storage Policies

  • Monthly rent is due on the recurring date connected with the original move-in date.
  • Storage rent is not prorated.
  • Late fees vary by location and region.
  • Proof of storage coverage is required; qualifying outside insurance may be accepted.
  • A storage reservation is generally guaranteed only within seven days of the expected move-in date.
  • The customer should notify the facility when moving out.
  • The unit should be empty and clean, and the customer’s lock should be removed.

How to Escalate a Storage Complaint

Keep the storage agreement, unit number, payment history, photographs, access records, notices, and correspondence. Contact the facility manager first for:

  • Billing and late fees
  • Gate or unit access
  • Locks
  • Climate-control concerns
  • Leaks or water intrusion
  • Pests or cleanliness
  • Move-out records
  • Auction or lien notices

For damaged stored property, determine whether the issue belongs with the facility, SafeStor, Repwest, a homeowners or renters insurer, or another responsible party.

U-Box Customer Service and Complaints

Customers can manage many U-Box details through their U-Haul account or app. For help modifying or cancelling a U-Box reservation, text HELP to 1-800-664-5017.

Keep the following records for a U-Box complaint:

  • Order number
  • Container numbers
  • Origin and destination locations
  • Scheduled delivery and pickup dates
  • Guaranteed arrival date
  • Tracking information
  • Photographs of container condition
  • Inventory and damage records
  • All messages and emails

U-Box Late-Arrival Guarantee

U-Haul states that a quoted U-Box shipping arrival date is guaranteed. When the shipment misses that promised date, the published guarantee provides a $50 refund for every day it is late, up to the total shipping cost.

Review the specific order and guaranteed date before requesting the adjustment.

Moving Help Complaints

Moving Help is a marketplace that connects customers with local moving-labor providers. The provider may be an independent business rather than a U-Haul employee or moving crew.

For a complaint, retain:

  • Moving Help order number
  • Provider name
  • Scheduled date and time
  • Services purchased
  • Messages exchanged with the provider
  • Payment-code or release information
  • Photographs of any claimed property damage

Contact support@movinghelp.com for Moving Help support. A separate Repwest claim route may apply when eligible coverage was purchased.

Lost Property at a U-Haul Location or in Rental Equipment

Contact the pickup or return location directly when an item may have been left in a truck, trailer, storage facility, U-Box staging area, or customer-service office.

Provide a description of the item, approximate date and time, equipment type, and safe contact information. Do not post account credentials, payment-card details, serial numbers, or identity-document information publicly.

If a wallet, payment card, telephone, passport, driver’s license, or key was lost, take appropriate steps to protect the related accounts and documents.

U-Haul Corporate Office, Parent Company, and Leadership

U-Haul International, Inc.
2727 N. Central Avenue
Phoenix, AZ 85004

U-Haul announced plans to transition corporate teams to a new Midtown Phoenix headquarters at 20 E. Thomas Road. Its general company-information pages continue to publish 2727 N. Central Avenue. Use the address supplied by the specific department for legal notices, claims, payments, or formal correspondence.

Parent company: U-Haul Holding Company

U-Haul Holding Company chairman, president, and Chief Executive Officer: Edward J. “Joe” Shoen

President of U-Haul: John C. Taylor

U-Haul Holding Company is the publicly traded parent of U-Haul International, Repwest Insurance Company, Oxford Life Insurance Company, and Amerco Real Estate Company.

The U-Haul corporate office is not a truck or trailer return point, storage facility, Roadside Assistance dispatch center, lost-and-found office, or guaranteed walk-in complaint location.

For additional headquarters and corporate contact information, see the exact U-Haul corporate office and headquarters page.

U-Haul Scam and Fake Support Warning

Fraudsters may advertise fake U-Haul support numbers, send false toll or damage notices, impersonate rental locations, or promise refunds in exchange for payment or account access.

  • Verify telephone numbers through U-Haul.com.
  • Review orders through the official U-Haul account or app.
  • Do not disclose passwords or one-time verification codes.
  • Do not give a caller remote access to a computer or telephone.
  • Do not pay a U-Haul charge using gift cards or cryptocurrency.
  • Do not send a rental deposit to an individual through an unfamiliar payment application.
  • Verify unexpected damage, toll, payment, or collection notices through official support channels.

U-Haul Customer Service Frequently Asked Questions

What is the U-Haul customer-service phone number?

Call 1-800-GO-U-HAUL or 1-800-468-4285 for customer service, reservations, and general support.

Is U-Haul customer service available 24 hours?

Yes. U-Haul states that its customer service and support are available 24 hours a day, seven days a week. Individual rental and storage locations have separate hours.

What is the U-Haul Roadside Assistance number?

Call 1-800-528-0355. Roadside Assistance is available 24 hours a day, 365 days a year.

How do I complain to U-Haul?

Contact the location manager for a local issue, then call customer service or submit a written request through U-Haul’s official contact page. Include the contract, location, evidence, prior contact attempts, and requested resolution.

Does U-Haul have a customer-service email?

U-Haul does not publish one universal email for every service. Its contact page provides issue-specific request forms and department email addresses.

Is a U-Haul reservation guaranteed?

Some reservations qualify for U-Haul’s $50 Reservation Guarantee. Eligibility depends on whether the equipment, location, and time were confirmed and whether U-Haul offered or communicated alternative arrangements.

How do I change or cancel a U-Haul reservation?

Use the U-Haul app, online order lookup, local representative, or pickup location. U-Haul asks customers to provide cancellation notice by the day before the move date.

How late can I pick up a U-Haul reservation?

U-Haul’s reservation terms state that it may cancel an equipment reservation if the customer does not pick it up within one hour of the scheduled rental time. Contact the pickup location when delayed.

How do I return a U-Haul after hours?

Use the U-Haul app or online self-return process when the location permits it. Complete all required photographs and questions and retain the final return confirmation.

How do I dispute a U-Haul fuel or mileage charge?

Compare the contract and final receipt with pickup and return photographs showing the mileage and fuel level. Contact the return location and identify the exact disputed line item.

How do I get a U-Haul receipt or rental-contract copy?

Use U-Haul’s online order lookup or the contract-copy request on the official contact page.

How do I report a U-Haul accident?

Contact emergency services when necessary, notify police when appropriate, and call Roadside Assistance at 1-800-528-0355. Then complete the applicable U-Haul or Repwest claim report.

How do I contact U-Haul storage customer service?

Call 1-800-468-4285 for general storage support. Contact the facility manager for access, billing, condition, or move-out concerns.

How do I contact U-Box customer service?

Manage the reservation in the U-Haul app or account, or text HELP to 1-800-664-5017.

Are U-Haul Neighborhood Dealers franchises?

No. U-Haul describes its Neighborhood Dealers as independent businesses rather than franchisees.

Who owns U-Haul?

U-Haul International, Inc. is owned by U-Haul Holding Company, a publicly traded company.

Who is the CEO of U-Haul?

Edward J. “Joe” Shoen is chairman and president of U-Haul Holding Company and serves as Chief Executive Officer. John C. Taylor is president of U-Haul.

Where is the U-Haul corporate office?

U-Haul’s general company-information pages list 2727 N. Central Avenue, Phoenix, Arizona 85004. U-Haul has also announced a corporate-team transition to 20 E. Thomas Road in Phoenix.

U-Haul Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays no published U-Haul customer reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

Future reviews may describe a firsthand experience involving:

  • Truck, trailer, or towing-equipment reservations
  • Pickup-location or equipment changes
  • Equipment condition
  • Roadside Assistance
  • Fuel, mileage, cleaning, or late-return charges
  • Damage claims
  • Storage billing or access
  • U-Box transportation or storage
  • Moving Help services
  • Moving-supply orders
  • Customer-service or complaint handling

A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide pattern affecting every U-Haul center, independent dealer, storage facility, truck, trailer, U-Box order, Moving Help provider, or employee.

Related Moving and Rental Customer-Service Pages

Customers comparing moving-equipment and truck-rental options may also review the customer-service pages for Budget Truck Rental and The Home Depot.

Privacy Warning Before Posting a U-Haul Review

Do not publish a complete reservation, order, rental-contract, storage-unit, U-Box, Moving Help, roadside, or claim number; payment-card information; driver’s-license details; account password; verification code; storage gate code; full home address; private telephone number or email address; insurance documents; accident records; medical information; or personal information about nonpublic employees or independent dealers.

Reviews should describe genuine firsthand experiences. CustomerServiceNumbers.com may moderate submissions containing personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or material unrelated to U-Haul customer service.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com is an independent consumer-information and review website. We review official company contact pages, service-specific support resources, published policies, corporate information, and the customer reviews visibly displayed on this website.

Telephone numbers, addresses, hours, reservation terms, guarantees, rates, storage policies, coverage products, dealer relationships, claims procedures, and corporate information may change. Confirm important instructions with U-Haul and review the agreement applicable to the rental or service.

Share Your U-Haul Experience

Have you contacted U-Haul about a reservation, missing equipment, pickup change, breakdown, unsafe vehicle, fuel charge, mileage dispute, cleaning fee, storage problem, U-Box delivery, Moving Help provider, damage claim, refund, or customer-service complaint?

Share the general location, approximate date, equipment or service type, issue, support route used, response received, and whether the matter was resolved. Do not include private contract, payment, identification, account, storage-access, insurance, claim, or contact information.

Page Update Note

This U-Haul customer-service page was researched and updated on July 30, 2026. The update verified the primary customer-service and Roadside Assistance numbers, added department-specific contacts, clarified company-operated locations and independent Neighborhood Dealers, added reservation-guarantee and complaint guidance, expanded storage and U-Box information, updated parent-company and leadership details, and corrected the review section to reflect that no customer reviews have been submitted.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with U-Haul International, Inc., U-Haul Holding Company, Repwest Insurance Company, Oxford Life Insurance Company, Amerco Real Estate Company, any U-Haul center or Neighborhood Dealer, Moving Help provider, storage affiliate, toll administrator, insurer, payment processor, repair provider, government authority, or employee.

This page is provided for independent consumer-information and review purposes. CustomerServiceNumbers.com cannot access reservations, change pickup locations, extend rentals, dispatch roadside service, close storage accounts, track U-Box containers, release deposits, correct invoices, issue refunds, retrieve property, decide insurance claims, or submit complaints on a customer’s behalf.

Contact details, hours, availability, guarantees, rates, payment rules, storage terms, coverage, claim procedures, addresses, and company relationships may change. Verify current information with U-Haul and review the agreement applicable to the transaction.

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