Nordstrom Customer Service: Orders, Returns and Card Help

Nordstrom customer service can help with online orders, returns, refunds, missing packages, cancellations, price adjustments, store complaints, Nordstrom Card accounts, rewards and product questions. The correct support route depends on whether the purchase was made through Nordstrom, Nordstrom.com or Nordstrom Rack.

How to Contact Nordstrom Customer Service

Call 1-888-282-6060 for help with Nordstrom.com orders, returns, refunds, deliveries, cancellations, store pickup, gift cards, rewards and general complaints. Nordstrom advertises its general telephone and online chat assistance as available 24/7.

Customers can also use the following official self-service tools:

• Track or manage a Nordstrom order
• Start a return and review the return policy
• Request a price adjustment
• Find a Nordstrom or Nordstrom Rack store

Nordstrom does not currently publish a general customer-service email address on its main support page. Use the verified telephone number or online chat instead of sending account information to an unverified email address.

Choose the Correct Nordstrom Support Route

Nordstrom Order Tracking and Cancellations

Use the Nordstrom order lookup page to check an order’s processing, shipping, pickup or delivery status. Account holders can also review orders through their purchase history.

Have the following information available:

• Order number
• Email address used for the purchase
• Billing ZIP code
• Product name, size, color and item number
• Tracking information
• Photographs if an item arrived damaged or incorrect

Nordstrom says recent orders may be canceled while they are still processing. Open the order, select Details and look for the Cancel Order option. If that option no longer appears, the order may already be too far into fulfillment to cancel. Customers may need to wait for delivery and then use the return process.

Nordstrom Returns, Exchanges and Refunds

Nordstrom offers free returns at stores and by mail for eligible merchandise. Returns are handled case by case, with the stated goal of treating customers fairly and reasonably.

Returning an Item to a Store

Bring the item to a Nordstrom register for assistance. A receipt or order number helps the store locate the purchase. Nordstrom states that refunds from store returns can generally be expected within three to five business days.

Returning an Item by Mail

Start the return online to receive a prepaid shipping label or QR code. A participating USPS or FedEx location can print the label when presented with the QR code.

Nordstrom states that mailed returns are normally processed within eight to twelve business days. Refunds can generally be expected three to five business days after processing.

Keep the carrier receipt and return tracking number until the refund has been completed.

Refund Method

Refunds are generally credited to the original payment method. If the purchase cannot be located and Nordstrom chooses to accept the return, identification may be required and the refund may be issued at the item’s current price on a Nordstrom gift card.

Keep an original gift card even when its balance reaches zero because a refund may be credited back to that card.

Return Limits and Exceptions

Nordstrom says there is no general time limit for returns or exchanges, but every return is evaluated individually. Some products have separate restrictions, including:

• Gift cards cannot be returned.
• Fine jewelry cannot be returned by mail.
• Car seats and bases must be in their original unopened boxes.
• Some designer and special-occasion merchandise must have its tags attached.
• Third-party Marketplace purchases have seller-specific return deadlines shown in the order history.
• Shipping charges generally are not refundable.

Nordstrom currently states that it does not charge restocking fees.

Nordstrom Exchanges and Price Adjustments

For the best selection, Nordstrom recommends ordering the replacement item and returning the original item. The replacement is treated as a new purchase, while the returned merchandise is refunded separately.

Use the official price-adjustment tool to check whether a recent purchase qualifies. Eligibility can depend on the product, seller, purchase date and current price.

Nordstrom Card and Billing Help

Call Nordstrom Card and Credit Services at 1-800-264-6260 for help with:

• Nordstrom credit or debit card account access
• Payments and statements
• Unrecognized card charges
• Late fees or billing questions
• Lost or stolen cards
• Card-related rewards questions

For suspected fraud, contact Credit Services promptly and use the telephone number printed on the back of the card when available. Do not post a card number, account number, security code or billing statement in a public review.

Nordstrom Store Complaints

For a complaint involving an employee, checkout, return decision, personal styling, alteration, restaurant, beauty service or store pickup, begin with the affected store.

Use the Nordstrom store locator to find the local telephone number. Ask for the department manager or store manager and provide:

• Store location
• Date and approximate time
• Department involved
• Receipt or transaction information
• A concise description of what occurred
• The resolution being requested

If the store cannot resolve the complaint, contact Nordstrom Customer Service and reference the store location and any manager already contacted.

Nordstrom and Nordstrom Rack Are Different Support Routes

Nordstrom and Nordstrom Rack are related brands, but their websites, inventory, pricing and return procedures can differ. A Nordstrom Rack order or Rack store complaint should generally go through Nordstrom Rack support.

Eligible Nordstrom and Nordstrom.com merchandise may be returned at some Nordstrom Rack locations, but exclusions apply. Fine jewelry and designer merchandise purchased through Nordstrom cannot be returned to Nordstrom Rack.

How to Escalate an Unresolved Nordstrom Complaint

1. Contact the department closest to the issue.
2. Provide the order number, receipt, store location or account information privately.
3. Ask for a case number or written explanation.
4. Keep return tracking, photographs, chat transcripts and refund records.
5. State the specific resolution being requested.
6. If still unresolved, ask for a supervisor or manager review.

Written customer correspondence may be sent to:

Nordstrom Inquiries
1600 Seventh Avenue
Suite 2600
Seattle, WA 98101

Nordstrom’s current terms list the corporate and legal address as Nordstrom, Inc., 1617 Sixth Avenue, Seattle, WA 98101. Routine customer-service matters should begin with customer service or the store rather than legal correspondence.

Nordstrom Customer Reviews and Complaints

This page does not currently have any published Nordstrom customer reviews or an average rating. Readers can leave a review describing a genuine experience with Nordstrom customer service, Nordstrom.com, a full-line Nordstrom store, returns, refunds, delivery, Credit Services or another Nordstrom department.

Helpful reviews explain:

• Whether the issue involved Nordstrom, Nordstrom.com or Nordstrom Rack
• The type of order, return, account or store problem
• Which support route was contacted
• How long the response or refund took
• Whether the complaint was resolved

Do not include private account, payment, order or contact information.

Frequently Asked Questions

What is the Nordstrom customer service phone number?

Nordstrom Customer Service can be reached at 1-888-282-6060.

Is Nordstrom customer service available 24 hours?

Yes. Nordstrom currently advertises its general telephone and online chat assistance as available 24 hours a day, seven days a week.

What is the current Nordstrom Card number?

Nordstrom Card and Credit Services can be reached at 1-800-264-6260.

Can I cancel a Nordstrom order?

A recent order may be canceled while it is still processing. Open the order details and select Cancel Order if the option remains available.

Does Nordstrom have a return deadline?

Nordstrom says there is no general time limit for returns or exchanges, but returns are handled case by case and certain products and third-party Marketplace purchases have separate restrictions.

Where should I send written correspondence?

Nordstrom’s customer-service page lists Nordstrom Inquiries at 1600 Seventh Avenue, Suite 2600, Seattle, WA 98101. Its current terms list 1617 Sixth Avenue, Seattle, WA 98101 for corporate and legal correspondence.

Related Nordstrom, Department Store and Corporate Office Pages

• Nordstrom Rack Customer Service
• Macy’s Customer Service
• Neiman Marcus Customer Service
• Saks Fifth Avenue Customer Service
• Nordstrom Corporate Office Headquarters

About Nordstrom

Nordstrom is a fashion retailer offering clothing, shoes, accessories, beauty products, designer merchandise and home products through Nordstrom stores and Nordstrom.com. The company also operates Nordstrom Rack, which uses separate online shopping and customer-service processes.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we provide a rating and comment section where readers can leave their own reviews. Evaluating these reviews and complaints may help consumers compare customer-service experiences.

Note: This website listing is not associated with Nordstrom, Nordstrom.com, Nordstrom Rack, Nordstrom Card Services, The Nordy Club, any Nordstrom store or any brand sold by Nordstrom. The information and reviews are a service provided by CustomerServiceNumbers.com.

Nordstrom does not provide support services directly through this website. For questions or concerns about an order, return, refund, card account, store visit or Nordstrom product, contact Nordstrom directly through the official support routes above.

Last updated August 14, 2026.