Nordstrom Rack customer service can assist with online orders, cancellations, shipping, returns, refunds, account access, gift cards, Nordy Club rewards, payment questions, and other shopping concerns. For problems involving an in-store purchase, Nordstrom Rack recommends contacting the store involved directly.
The main Nordstrom Rack customer service number is 1-888-966-6283. Phone and live-chat support are available Monday through Saturday from 5:00 a.m. to 10:00 p.m. Pacific Time and Sunday from 5:00 a.m. to 8:00 p.m. Pacific Time.
- Customer Care: 1-888-966-6283
- Phone Hours: Monday–Saturday, 5:00 a.m.–10:00 p.m. PT; Sunday, 5:00 a.m.–8:00 p.m. PT
- Live Chat: Available through the Nordstrom Rack Customer Service Center during the same hours
- Nordstrom Rewards: 1-800-446-4500
- Nordstrom Card Services: 1-800-964-1800, available 24 hours a day
- Gift Card Balance: 1-877-283-4045
- Order Status: Track a Nordstrom Rack Order
- Start a Return: Nordstrom Rack Guest Returns
- Return Policy: Shipping and Return Policy
- Store Support: Find a Nordstrom Rack Store
- Nordstrom Inquiries Address: 1600 Seventh Avenue, Suite 2600, Seattle, WA 98101
- Official Website: NordstromRack.com
How to Contact Nordstrom Rack Customer Service
Call 1-888-966-6283 for help with NordstromRack.com orders, account access, shipping, cancellations, returns, refunds, payment authorizations, gift cards, and general customer-service concerns.
Nordstrom Rack also offers live chat through its online Customer Service Center. Phone and chat representatives are available Monday through Saturday from 5:00 a.m. to 10:00 p.m. Pacific Time and Sunday from 5:00 a.m. to 8:00 p.m. Pacific Time.
Nordstrom Rack does not publish a general customer-service email address. Use phone support, live chat, online self-service tools, or the local store involved instead of sending account or payment information to an unverified email address.
Choose the Correct Nordstrom Rack Support Route
- NordstromRack.com order: Use Customer Care, live chat, or the online order-status tool.
- In-store purchase: Contact the Nordstrom Rack store where the transaction occurred.
- Return or refund: Start the return online or take an eligible item to a U.S. Nordstrom Rack or Nordstrom store.
- Nordy Club rewards: Call 1-800-446-4500.
- Nordstrom credit card: Call Card Services at 1-800-964-1800.
- Gift card balance: Call 1-877-283-4045 or check through the official gift-card tools.
- Store inventory: Contact the local store directly because NordstromRack.com cannot search individual store inventory.
Nordstrom Rack Order Tracking and Cancellations
Customers with a NordstromRack.com account can sign in and review their purchase history and tracking information. Guests can use the order lookup page with their order information.
Nordstrom Rack sends emails when items ship or when an order’s status changes. Because items may ship separately, one order can have multiple tracking numbers, deliveries, and payment-card charges.
Order cancellations are available only for a short time after an order is placed. Sign in, locate the purchase, select “Details,” and choose “Cancel Order.” If the cancellation button is disabled, the cancellation period has passed and Nordstrom Rack says the order can no longer be canceled.
If a cancellation succeeds, the payment method should not be charged. Gift card or Nordstrom Note amounts authorized for the order should become available again on the original card or Note. Keep gift cards even when they show a zero balance until the order and any refund are complete.
Nordstrom Rack Return Policy
Eligible online purchases must generally be returned within 40 days of the order date. Eligible store purchases must generally be returned within 40 days of the purchase date.
Online purchases can be returned to an eligible U.S. Nordstrom Rack or Nordstrom store without a return-shipping charge. They can also be returned by mail using the authorized return process. Nordstrom Rack currently deducts a $9.95 return-shipping charge from the refund for each prepaid mailing label used.
Purchases made in a Nordstrom Rack store cannot be returned by mail. Bring an eligible store purchase to a U.S. Nordstrom Rack or Nordstrom store with the receipt and original form of payment.
Returnable merchandise generally must be unworn, unused, unaltered, undamaged, and accompanied by its original packaging. Depending on the product, the packaging may include price tags, hangers, dust bags, eyewear cases, shoe boxes, or gift boxes.
- Final Sale and Non-Returnable merchandise cannot be returned or exchanged.
- Beauty products must be unopened and returned in a store.
- Car seats must remain in their original unopened box with the seals intact.
- Fine jewelry and designated designer items purchased from Nordstrom or Nordstrom.com cannot be returned to Nordstrom Rack or through the Rack mail-return process.
- Store purchases cannot be mailed back.
- Items sent with the wrong return label or included in the wrong package may not be returned to the sender or refunded.
Nordstrom Rack Exchanges and Refund Timing
Eligible online and store purchases may be exchanged in a store. Nordstrom Rack does not currently offer exchanges by mail.
Refunds are generally issued to the original payment method. For an eligible store return paid by credit card, the refund may appear within three to five business days, depending on the financial institution.
Mailed returns commonly take eight to twelve business days to reach Nordstrom Rack. The return must then be inspected and processed. After processing, a credit-card refund may take another three to five business days to appear.
Gift returns are generally refunded to a Nordstrom gift card. When a purchase was paid with a gift card, the refund may be returned to that original gift card. Keep the card, even if its current balance is zero.
When a PayPal purchase is returned by mail, the refund is normally credited through PayPal. A PayPal purchase returned in a store may be refunded as a Nordstrom gift card.
Nordstrom Rack Charges and Payment Authorizations
When an online order is placed, the payment card may show an authorization or pending hold for the full purchase amount. Nordstrom Rack says a payment-card authorization may expire and refresh periodically until the order ships.
The card is charged as each item ships. Therefore, an order shipped in several packages may produce multiple charges that add up to the order total. Compare the charge amounts with the shipment notices before reporting a duplicate charge.
If the amounts do not match the order or a charge remains unexplained, contact Customer Care at 1-888-966-6283. Also contact the card issuer promptly if the transaction was not authorized.
Nordstrom Rack Price Adjustments
Nordstrom Rack says it does not price match or provide price adjustments because its prices change frequently. If a displayed price is incorrect and the actual price is higher, Nordstrom Rack may cancel the affected item and notify the customer.
Nordstrom Rack Gift Cards, Rewards and Credit Cards
Nordstrom Rack and Nordstrom gift cards can generally be used online and in stores at both Nordstrom Rack and Nordstrom. The cards do not expire and do not have fees. Call 1-877-283-4045 to check a gift-card balance.
A lost, stolen, or damaged gift card may be replaceable for its remaining value when satisfactory proof of purchase is available. Contact Customer Care and keep purchase receipts, email confirmations, and the original card information private.
For Nordy Club rewards and personal bonus-point days, call 1-800-446-4500. For Nordstrom credit-card payments, statements, fraud concerns, or account access, call Nordstrom Card Services at 1-800-964-1800. Card Services is listed as available 24 hours a day, seven days a week.
Nordstrom Rack Store Complaints
For an issue involving an in-store purchase, return, employee interaction, checkout, fitting room, pickup, alteration, or store policy, use the Nordstrom Rack Store Locator to find the location’s direct phone number.
Ask for the department manager or store manager when appropriate. Have the receipt, purchase date, item information, and a concise description of the requested resolution ready.
How to Escalate a Nordstrom Rack Complaint
- Start with Customer Care: Call 1-888-966-6283 or use live chat.
- Use the local store for store purchases: Ask for a store manager if the first employee cannot resolve the concern.
- Request documentation: Keep the case number, chat transcript, return tracking, receipts, photos, and refund information.
- Use the correct specialized department: Credit-card complaints should go to Card Services, while rewards problems should go to Nordstrom Rewards.
- Escalate an unresolved concern: Nordstrom Inquiries can be contacted by mail at 1600 Seventh Avenue, Suite 2600, Seattle, WA 98101.
Corporate office information, headquarters details, and higher-level complaint guidance are available on the verified Nordstrom Corporate Office Headquarters page.
Nordstrom Rack Scam and Phishing Warning
Be cautious of fake Nordstrom Rack websites, gift-card giveaways, order messages, delivery notices, refund offers, customer-service numbers, social media advertisements, and employment offers.
Do not provide account passwords, verification codes, complete payment-card numbers, bank information, or gift-card numbers to someone who contacts you unexpectedly. Access your order by entering NordstromRack.com directly into your browser.
Nordstrom asks customers to forward potentially fraudulent websites or emails to onlinefraud@nordstrom.com or call Nordstrom at 1-888-282-6060. Additional guidance is available on the official Nordstrom Scams and Phishing page.
Nordstrom Rack Customer Service Reviews and Complaints
At the time of this update, no visitor reviews were published on this CustomerServiceNumbers.com listing. Therefore, the current page does not establish recurring praise or complaint trends.
Customers may use the review form below to describe a genuine experience involving an online order, store purchase, return, refund, delivery, gift card, rewards account, credit card, or customer-service interaction. Helpful reviews explain which support route was used and whether the issue was resolved.
Do not include order numbers, payment information, gift-card numbers, addresses, phone numbers, account email addresses, passwords, return labels, or employee personal information in a public review.
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Frequently Asked Questions About Nordstrom Rack Customer Service
What is the Nordstrom Rack customer service number?
The Nordstrom Rack customer service number is 1-888-966-6283.
What are Nordstrom Rack customer service hours?
Phone and live-chat support are available Monday through Saturday from 5:00 a.m. to 10:00 p.m. Pacific Time and Sunday from 5:00 a.m. to 8:00 p.m. Pacific Time.
Does Nordstrom Rack have live chat?
Yes. Live chat is available through the official Nordstrom Rack Customer Service Center during the same hours as phone support.
How long do I have to return a Nordstrom Rack purchase?
Eligible online purchases must generally be returned within 40 days of the order date. Eligible store purchases must generally be returned within 40 days of the purchase date.
Are Nordstrom Rack returns free?
Eligible returns made at a U.S. Nordstrom Rack or Nordstrom store are free. Nordstrom Rack currently deducts a $9.95 return-shipping charge for each prepaid mail-return label used.
Can I return a Nordstrom Rack store purchase by mail?
No. Store purchases must be returned to an eligible U.S. Nordstrom Rack or Nordstrom store.
Can I cancel a Nordstrom Rack order?
A cancellation can be requested during a short period after the order is placed. Sign in, open the order details, and select “Cancel Order.” If that option is disabled, the cancellation window has passed.
Does Nordstrom Rack offer price adjustments?
No. Nordstrom Rack says it does not offer price matching or price adjustments because prices change frequently.
Who owns Nordstrom Rack?
Nordstrom Rack is the off-price retail division of Nordstrom and is part of the Nordstrom retail organization.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Nordstrom Rack, Nordstrom, Nordstrom Card Services, The Nordy Club, or any Nordstrom or Nordstrom Rack store. This page provides independently researched contact information and a public review section. Phone numbers, hours, return periods, fees, exclusions, and support procedures may change. Verify important information through NordstromRack.com, the applicable receipt, or the company’s current customer-service policies.