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Marshalls Customer Service: Online Orders, Returns & Complaints

Marshalls is an off-price retail chain owned by The TJX Companies, Inc. The store sells clothing, shoes, handbags, beauty products, home décor, bedding, luggage, pet items, gifts, and seasonal merchandise. Customers may need Marshalls customer service for online orders, in-store purchases, returns, refunds, shipping problems, gift cards, TJX Rewards questions, product issues, or store complaints.

Marshalls separates support by issue type. Online order questions, in-store experience concerns, and TJX Rewards credit card questions may require different phone numbers or support channels.

How to Contact Marshalls Customer Service

Online Order Inquiries: 1-833-888-0776
In-Store Inquiries: 1-888-627-7425
Customer Service Hours: Monday-Friday, 9:00 a.m. to 6:00 p.m. Eastern Time

TJX Rewards Credit Card: 1-800-952-6133
TJX Rewards Platinum Mastercard: 1-877-890-3150
Online Contact Form: Marshalls Contact Us
Track an Order: Marshalls Track My Order
Returns Help: Marshalls Returns
Store Locator: Find a Marshalls Store
Website: Marshalls.com
Parent Company Corporate Address: The TJX Companies, Inc., 770 Cochituate Road, Framingham, MA 01701
TJX Corporate General Inquiries: 1-508-390-1000 (corporate line, not regular customer service)

Best Way to Reach Marshalls by Issue

Online Orders

For Marshalls.com orders, call 1-833-888-0776 or use the online contact form. Have your order number, account email, shipping address, tracking number, and item details ready. If the issue involves a missing package, damaged item, incorrect item, or delayed refund, include photos and delivery screenshots when possible.

In-Store Purchases and Store Complaints

For in-store purchase questions, store experience complaints, employee concerns, checkout issues, or local store problems, call 1-888-627-7425. You can also contact the store directly using the Marshalls store locator. If your complaint involves a specific store, include the store location, date and time of visit, receipt information, and names of employees or managers already contacted.

Returns and Refunds

Marshalls accepts many returns in-store, and online purchases may also have return options listed on Marshalls.com. Keep your receipt, packing slip, order confirmation, or shipping label until the refund is fully processed. Refund timing can vary depending on whether the purchase was made in-store, online, by gift card, or by credit card.

Gift Cards

For Marshalls gift card issues, check the balance online or contact Marshalls customer service. Keep the physical card, e-gift card email, purchase receipt, and card number until the issue is resolved. If a gift card is lost, stolen, or not activated correctly, support may require proof of purchase.

TJX Rewards Credit Card

For TJX Rewards credit card billing, payments, rewards certificates, account access, or card disputes, call the card support number that matches your account. The TJX Rewards Credit Card number is 1-800-952-6133, and the TJX Rewards Platinum Mastercard number is 1-877-890-3150.

Product Availability

Because Marshalls is an off-price retailer, inventory can vary by store and change quickly. Customer service may not always be able to locate or reserve a specific brand, size, color, or clearance item. For the best chance of finding an item, contact the local store directly.

What to Have Ready Before Contacting Marshalls

Order number, if the issue involves an online purchase
Receipt number or packing slip
Store location, date, and time of visit
Item description, brand, size, color, and price
Tracking number or delivery confirmation
Photos of damaged, incorrect, or missing items
Gift card number or rewards certificate information, if applicable
TJX Rewards account details, if the issue involves the credit card

Names of store employees or managers already contacted

Common Marshalls Customer Service Issues

Customers may contact Marshalls for help with:

Online order delays
Missing or damaged packages
Incorrect items
Return or refund problems
In-store customer service complaints
Long checkout lines or staffing concerns
Gift card balance or activation issues
TJX Rewards certificates
TJX Rewards credit card billing or payment issues
Product availability questions
Store safety, cleanliness, or merchandise concerns
Account login or password problems

Marshalls Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for Marshalls. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Marshalls review trend.

If you have contacted Marshalls about an online order, in-store issue, return, refund, gift card, TJX Rewards question, or complaint, you can leave a review below to help other customers understand what worked and what did not.

How to Escalate a Marshalls Complaint

Start with the phone number that matches your issue: online order support or in-store support.

If the problem happened in a store, ask for the store manager or contact that store directly.
Use the Marshalls contact form and choose whether the issue involves an online order or in-store experience.
For online order issues, include your order number and tracking details.

For store complaints, include the store location, date, time, and a short summary of what happened.
For TJX Rewards credit card problems, contact the credit card support number directly.
If a payment-card charge, refund, or billing issue remains unresolved, contact your card issuer to ask about dispute options.

Marshalls Compared with Other Off-Price Retailers

Marshalls competes with other off-price and discount retailers such as T.J. Maxx, Ross, Burlington, Nordstrom Rack, Saks OFF 5TH, HomeGoods, Sierra, and Walmart. Customers often compare these stores based on price, product selection, return policies, store organization, checkout speed, online ordering, and customer service responsiveness.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Marshalls Customer Service

What is the Marshalls customer service phone number?

For online order inquiries, call 1-833-888-0776. For in-store inquiries, call 1-888-627-7425.

What are Marshalls customer service hours?

Marshalls lists customer service hours as Monday-Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. Hours may change during holidays or special events.

How do I contact Marshalls about an online order?

Call 1-833-888-0776 or use the Marshalls contact form. Include your order number, account email, tracking number, and a clear explanation of the issue.

How do I complain about a Marshalls store?

Call 1-888-627-7425, contact the store directly, or use the Marshalls contact form for an in-store experience issue. Include the store location, date, time, and details of what happened.

Who do I call for the TJX Rewards credit card?

For the TJX Rewards Credit Card, call 1-800-952-6133. For the TJX Rewards Platinum Mastercard, call 1-877-890-3150.

Is CustomerServiceNumbers.com affiliated with Marshalls?

No. CustomerServiceNumbers.com is not affiliated with Marshalls, The TJX Companies, Inc., TJX Rewards, Synchrony Bank, or any related company. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Marshalls customers find the correct support path for online orders, in-store issues, returns, refunds, credit card questions, and complaints.

Share Your Marshalls Customer Service Experience

Have you contacted Marshalls about an online order, in-store purchase, return, refund, gift card, TJX Rewards issue, damaged item, shipping delay, or complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Marshalls, The TJX Companies, Inc., TJX Rewards, Synchrony Bank, or any related company. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

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