Burlington customer service can help with store questions, returns, receipts, merchandise credits, gift cards, Burlington credit card support, layaway, product recalls, pricing questions, store feedback and customer complaints. Burlington was formerly widely known as Burlington Coat Factory, but the company now primarily uses the Burlington name.
How to Contact Burlington Customer Service
- Burlington customer service phone: 1-855-355-2875 / 1-855-355-BURL
- Customer service hours: Monday – Friday, 9 AM – 6 PM EST
- Burlington Help Center: Visit Burlington Help Center
- Contact Burlington: Burlington Contact Us
- Return policy: Burlington Return Policy
- Gift card help: Burlington Gift Card FAQ
- Credit card help: Burlington Credit Card Help
- Layaway policy: Burlington Layaway Policy
- Product recalls and safety notices: Burlington Product Recalls
- Find a store: Burlington Store Locator
- Official website: Burlington.com
- Corporate / legal address: Burlington Stores, Inc., 1830 Route 130 North, Burlington, NJ 08016
- Corporate office information: Burlington Corporate Office on COH
Best Burlington Support Route by Issue
- Return or exchange: Review Burlington’s return policy and bring the receipt, item, tags and original packaging when possible.
- No receipt: Burlington says non-receipted returns require photo ID and may receive merchandise credit for the lowest selling price.
- Store complaint: Contact the store manager first, then call Burlington customer service if the issue is not resolved.
- Gift card issue: Use Burlington gift card help or call customer service with the gift card number and receipt.
- Burlington credit card: Use the credit card support page or the account-management link for payments, APR, statements and reward questions.
- Layaway issue: Review the layaway policy and contact the store where the layaway was created.
- Product recall or safety concern: Check Burlington’s recall page and save the product label, receipt and photos.
- Pricing question: Review Burlington’s pricing policy and contact customer service if a price, tag or comparable value appears incorrect.
Information to Have Before Contacting Burlington
- Store location, city and state
- Date and approximate time of visit
- Receipt, return receipt or merchandise credit details
- Product name, brand, size, color, department and tag information
- Gift card number, reward certificate or credit card account details, if relevant
- Photos of damaged, defective, recalled or mislabeled products
- Layaway contract, service fee or cancellation details, if relevant
- Names or titles of employees or managers contacted, if appropriate
Burlington Returns, Refunds and Merchandise Credits
Burlington’s return policy says items must generally be returned within 30 days of purchase with the original receipt. Merchandise must be in new condition, unused, unwashed and in the original packaging. Refunds are generally issued in the original form of payment.
Non-receipted returns with photo ID, and returns after 60 days, may receive a merchandise credit for the lowest selling price. Burlington also says returns are subject to a third-party verification process and system approval, and the company may limit or refuse a refund.
Burlington Gift Cards, Credit Card and Layaway Help
For Burlington gift card issues, keep the gift card number, activation receipt, purchase receipt and any email confirmation. Do not post a gift card number or PIN in a public review.
For Burlington credit card questions, use Burlington’s credit card help page or credit card account portal. Credit card payments, APR, statements, minimum payments, reward certificates and account login questions may be handled by the card account provider rather than the local Burlington store.
For layaway, Burlington says eligible merchandise may be held for 30 days with required deposits and fees. Some item categories may not be eligible for layaway, and refunds for layaway deposits, payments and returned layaway merchandise may be issued as merchandise credit.
Burlington Product Recalls, Safety and Store Complaints
Burlington posts product recalls and safety notices on its website. If your concern involves a recalled product, child product, baby item, appliance, beauty item, food product, safety hazard or injury risk, stop using the item and document the product label, brand, receipt and recall notice before contacting support.
For store complaints involving employee conduct, checkout, returns, fitting rooms, restrooms, store condition, loss prevention, merchandise availability, parking lot safety or store management, start with the local store manager when possible. If the issue remains unresolved, contact Burlington customer service with the store location and a clear summary of what happened.
Burlington Reviews and Complaints
CustomerServiceNumbers.com does not currently show visible Burlington customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating.
Helpful review topics may include Burlington customer service, returns, merchandise credits, no-receipt returns, store service, gift cards, credit card support, layaway, pricing, product recalls, store cleanliness, product availability, manager response and whether Burlington resolved the issue.
Privacy, Billing and Scam Warnings
- Do not post your full receipt number, full address, phone number, email address, payment card details, Burlington credit card login, gift card number, reward certificate, photo ID details or merchandise credit number in a public review.
- Use only official Burlington.com, Burlington credit card, gift card and store-locator links before entering account or payment information.
- Be cautious with fake Burlington support numbers, coupon scams, gift card scams, refund emails, survey prize messages, delivery texts and social media accounts asking for verification codes.
- If you believe a Burlington charge is unfamiliar, compare it with your receipt, store visit, credit card account, gift card purchase and bank statement before filing a payment dispute.
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Share Your Burlington Customer Service Experience
Have you contacted Burlington about a return, refund, merchandise credit, store complaint, gift card, credit card, layaway, product recall, pricing issue, damaged item, store employee or manager response? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.
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Last Updated: July 10, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Burlington, Burlington Stores, Inc., Burlington Coat Factory, Burlington Coat Factory Warehouse Corporation, Comenity, Bread Financial or any Burlington store. Burlington does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.
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