Ross Dress for Less is an off-price retail chain selling clothing, footwear, accessories, beauty products, home goods, toys, seasonal merchandise, and other products through physical stores. Ross customer-service questions commonly involve returns, refunds, gift cards, store credits, damaged merchandise, checkout experiences, store complaints, product recalls, and Ross credit-card accounts.
The number 1-925-965-4400 is Ross Stores’ corporate-office number. For ordinary store, purchase, return, refund, or gift-card inquiries, begin with the local Ross store, call 1-800-767-7457, or submit the official Ross Contact Us form.
Ross Customer Service Phone Numbers and Contact Information
- Ross Customer Inquiries: 1-800-767-7457
- Ross Contact Form: Ross Contact Us
- Find a Ross Store and Local Hours: Ross Store Locator
- Website-Accessibility Assistance: 1-800-335-1115
- Ross Stores Corporate Office: 1-925-965-4400
- Consumer Privacy Requests: 1-800-603-3519
- Official Website: Ross Dress for Less
Ross does not currently publish representative hours for the general 1-800-767-7457 inquiry line. Store hours vary by location and time of year. Use the official Store Locator before visiting.
Ross does not publish one general customer-service email address for every consumer inquiry. Use the official Contact Us form and select the category that matches the store, return, payment, gift-card, merchandise, employment, website, or other issue.
Choose the Correct Ross Support Route
Local Store Questions
Contact the specific Ross store for:
- Current store hours
- Holiday hours
- Lost-and-found questions
- An active checkout issue
- A return or exchange
- A store-credit transaction
- A fitting-room concern
- A product left behind at checkout
- A local manager complaint
- Questions about an incident that occurred in the store
Use the official Store Locator to find the local telephone number and address.
Ross Customer Service
Call 1-800-767-7457 or submit the Ross Contact Us form for:
- An unresolved store complaint
- Return-policy questions
- Refund and store-credit concerns
- Gift-card questions
- Customer payment issues
- Damaged or defective merchandise
- Product concerns
- Store conditions
- Website technical issues
- A promised manager response that was not received
Ross Corporate Office
The corporate office may be appropriate for a documented company-level concern that remains unresolved after the customer has contacted the store and Ross Customer Service.
Ross Stores, Inc.
5130 Hacienda Drive
Dublin, CA 94568
Corporate phone: 1-925-965-4400
The corporate office is not a Ross retail store, return counter, gift-card replacement desk, merchandise pickup location, lost-and-found office, or walk-in customer-service center. Do not mail merchandise, original receipts, gift cards, identification, or payment information to headquarters unless Ross provides written instructions.
What to Have Before Contacting Ross
- The store city, state, and street address
- Date and approximate time of the visit
- Receipt and purchase date
- Product description, brand, size, color, price, and ticket
- Original payment method
- Photographs of damaged, defective, or disputed merchandise
- Names or roles of managers previously contacted
- Gift-card receipt when the issue involves a lost card
- A concise timeline
- The specific resolution requested
Provide receipt, card, gift-card, identification, and payment details only through a verified private support route. Do not include complete sensitive information in a public review.
Ross Return and Refund Policy
Unused, unworn, and unaltered merchandise returned with the original receipt within 30 days of purchase generally qualifies for a full refund in the original form of payment.
Credit and Debit Card Refunds
A refund for a purchase made with a credit or debit card is issued to the same card. The original card used for the purchase must be presented to complete the refund.
If the card has been replaced, closed, or is unavailable, contact the card issuer and the Ross store before attempting the return. Store employees may not be permitted to redirect a card refund to cash or another card.
Returns After 30 Days
Merchandise returned with the original receipt more than 30 days after purchase is generally eligible for an exchange or Ross store credit rather than a refund to the original payment method.
Merchandise Condition
Ross does not provide refunds, exchanges, or store credit for merchandise that has been used, worn, or altered.
Keep:
- The original receipt
- Product tickets and tags
- Packaging when relevant
- The payment card used for the purchase
- Any warranty or product information
All returns remain subject to Ross’s refund-verification system and current store policy.
Ross Returns Without a Receipt
A no-receipt return requires valid government-issued photo identification and approval through Ross’s refund-verification system.
When approved, the customer generally receives:
- An exchange, or
- Ross store credit based on the item’s current selling price
Accepted identification may include:
- Driver’s license
- State photo identification
- Passport
- Military identification
Ross records identification information in its verification system. The system limits no-receipt returns and can decline a transaction.
No-Receipt Store Credits Over $50
When an approved no-receipt refund exceeds $50, Ross states that the store-credit voucher is mailed within approximately 21 days to the address printed on the valid identification.
Confirm that the identification displays a current mailing address before completing the transaction. Ask the store for documentation showing the amount and mailing process.
Ross Return Restrictions and Final-Sale Items
- Swimwear and lingerie: The original ticket must remain attached.
- Mattresses: All sales are final.
- Opened software: No refund; defective software may only be exchanged for the same product.
- Used, worn, or altered merchandise: Not eligible for refund, exchange, or store credit.
- Select categories: A receipt or original ticket may be required.
Review the front of the Ross receipt or ask the cashier about restrictions before completing the purchase, particularly for high-value, seasonal, personal-use, or limited-return merchandise.
Ross Refunds for Purchases Made by Check
Ross currently requires a five-day waiting period before issuing a cash refund for merchandise purchased by check.
Keep the original receipt and proof that the check cleared. Call 1-800-767-7457 when a check refund remains unresolved.
Damaged or Defective Ross Merchandise
Inspect merchandise before removing tickets, washing, wearing, assembling, or using it.
If an item appears damaged or defective:
- Stop using it when continued use could cause injury or additional damage.
- Keep the receipt, tickets, packaging, and instructions.
- Photograph the condition.
- Contact the store promptly.
- Ask whether the item is subject to a recall.
- Request the available return, exchange, manufacturer, or safety remedy.
Ordinary wear, accidental damage, improper use, missing parts after assembly, and manufacturer-warranty issues may be handled differently from merchandise that was defective when sold.
Ross Gift Cards and Store Credits
Ross gift cards and store credits do not expire.
Ross gift cards may be purchased in stores or through Ross’s official Gift Cards page. Ross offers physical and virtual gift-card options even though its ordinary retail merchandise is not sold online.
Lost or Stolen Ross Gift Cards
Protect a Ross gift card like cash. Ross states that a lost or stolen gift card can only be considered for replacement of its remaining value when the original register receipt is presented.
Keep the original purchase receipt separate from the gift card. Do not post or send the full card number, PIN, barcode, receipt, or balance through an unverified channel.
California Gift-Card Cash Redemption
Ross’s current Gift Cards page states that Ross gift cards with balances under $15 are redeemable for cash in California. Ask the store to verify the current balance and procedure.
Gift-Card Scam Warning
Do not purchase Ross gift cards to pay:
- Taxes or government fees
- Utility bills
- Police or court fines
- Immigration charges
- Tech-support fees
- Prize-processing costs
- Job expenses
- A stranger’s emergency request
Ross gift cards are intended for purchases at Ross Dress for Less, not for paying debts or transferring money to another person.
Can You Shop Ross Online?
Ross does not sell its regular clothing, footwear, beauty, home, toy, or seasonal merchandise online. Ordinary purchases must be made in a physical Ross store.
Ross does sell gift cards through its official website.
Be cautious when a website, social-media advertisement, email, or text claims to offer:
- Ross online merchandise delivery
- Ross clearance pallets
- Ross bulk resale inventory
- Ross lost-package refunds
- Ross order tracking for clothing or home goods
- Ross mystery boxes
- Ross liquidation franchises
Ross does not offer bulk merchandise for resale. Verify promotions and websites through RossStores.com before making a payment.
Ross Merchandise Availability and Inventory Searches
Ross inventory changes frequently and can differ significantly by store. Ross does not provide centralized itemized merchandise searches by product, size, or color.
Ross also does not offer a traditional merchandise catalog.
A local store may provide limited general information, but customers should not expect employees to reserve or locate a particular item across the chain.
Do not send payment to an employee, social-media account, or third-party shopper who claims to reserve or ship Ross merchandise unless you independently understand and accept that the seller is not Ross.
Ross Store Hours and Locations
Ross store hours vary by location, shopping center, holiday, and time of year.
Use the official Store Locator to verify:
- Street address
- Telephone number
- Current operating hours
- Holiday hours
- Accessibility information
- Amazon pickup availability at select locations
Ross 55+ Tuesday Discount
Ross offers a Tuesday discount for customers age 55 and older.
- Discount: 10% off qualifying Tuesday purchases
- Eligibility: Customer must be at least 55 years old
- Identification: May be requested to verify age
- Transferability: The eligible customer must be present
Notify the associate before payment is completed. A discount generally cannot be added after the transaction merely because eligibility was not mentioned at checkout.
Ross Credit Card and Ross Mastercard Support
The Ross Credit Card and Ross Mastercard are issued and serviced by Comenity Capital Bank.
- Ross Credit Card: 1-800-440-5215
- Ross Mastercard: 1-866-743-3660
- TDD/TTY: 1-888-819-1918
- Ross Credit Card Information: Ross Credit Card Program
Contact Comenity for:
- Application status
- Credit approval or denial
- Card activation
- Statements and balances
- Card payments
- Interest and fees
- Lost or stolen cards
- Unauthorized card transactions
- Ross Rewards certificates
- Credit reporting
- Card-account closure
A Ross store cannot change a Comenity credit decision, remove a card-account fee, correct a credit report, or complete every fraud investigation.
Ross Rewards
Eligible Ross cardholders can earn Ross Rewards under the current card terms. Rewards and certificates can have posting delays and expiration dates.
Review the current Comenity account and rewards terms before relying on a certificate. Keep a screenshot or copy of an available certificate until the transaction is completed.
A discount or reward used on returned merchandise may not be reissued. The original new-account discount is not reissued when it is lost, destroyed, or associated with returned merchandise.
Unrecognized Ross Charges
Review the receipt and card statement to determine whether the transaction involves:
- A Ross Dress for Less store purchase
- A Ross gift-card purchase
- A pending authorization
- A duplicated transaction
- A purchase by another authorized cardholder
- A Ross Credit Card or Mastercard account payment
- A merchant using a similar name
Contact the store or Ross Customer Service to identify an ordinary retail transaction. Contact Comenity when the issue involves a Ross-branded credit-card account.
If a settled transaction remains unauthorized, contact the financial institution promptly and follow its dispute deadlines.
Ross Product Recalls and Safety Notices
Ross publishes recall and safety notices for merchandise sold through its stores.
Ross Legal Notices and Recalled Products
If a product is recalled:
- Stop using it immediately when the notice identifies a safety risk.
- Keep the product away from children and other users.
- Read the exact model, date, SKU, lot, and description in the notice.
- Follow the specified refund, repair, disposal, or replacement instructions.
- Contact the manufacturer or Ross number listed in the recall.
A safety recall may provide a remedy even when the purchase occurred more than 30 days ago or the ordinary receipt-based return period has ended. Follow the recall notice rather than assuming the standard return policy controls.
Ross Privacy Requests
Consumers in states with applicable privacy laws may be able to request access, correction, deletion, or certain opt-outs relating to personal information.
- Privacy Request Phone: 1-800-603-3519
- Privacy Request Portal: Ross Privacy Requests
- Ross Privacy Policy: Ross Privacy Policy
Ross may request additional information to verify identity and protect against fraudulent requests. Use the official portal and do not send identification documents to an unverified email address.
A privacy request is separate from:
- A retail return
- A Ross credit-card dispute
- A gift-card replacement
- An employment-record request
- A customer injury claim
- A product recall
Ross Store Complaints
Begin with the store manager when a complaint involves:
- An employee or manager interaction
- Checkout or self-checkout
- A return or exchange
- Receipt or bag inspection
- Fitting-room access
- Store cleanliness
- Restroom conditions
- Security procedures
- Merchandise damage
- Pricing or ticket concerns
- Lost property
- Accessibility at the store
Ask the manager to document the complaint and explain the available resolution. Keep the receipt and record the store location, date, time, and names or roles of the people contacted.
How to Escalate a Ross Complaint
- Speak with the store manager or manager on duty.
- Call Ross at 1-800-767-7457.
- Submit the official Ross Contact Us form.
- Include the store location, date, receipt information, timeline, and requested resolution.
- Ask for a case number or written response.
- Keep every receipt, photograph, message, and call note.
- Send a concise written complaint to the Dublin corporate office only when the store and Customer Service have not resolved a significant company-level issue.
Send copies rather than original receipts, gift cards, store credits, identification, or irreplaceable records.
Serious Ethics or Compliance Concerns
Ross’s Code of Business Conduct provides an Alertline for certain serious ethical, legal, accounting, safety, fraud, or compliance concerns.
- Ross Alertline: 1-800-93-ALERT or 1-800-932-5378
- Availability: 24 hours a day, 7 days a week
The Alertline is not the normal route for a merchandise return, ordinary store-service complaint, missing receipt, store-credit question, or local inventory issue.
Ross Scam and Impersonation Warnings
Be cautious when a caller, message, advertisement, or website:
- Claims Ross sells ordinary merchandise online
- Offers Ross pallets or bulk inventory for resale
- Requests payment by Ross gift card
- Claims a Ross refund requires an advance fee
- Requests a card password or one-time code
- Offers a guaranteed Ross job in exchange for payment
- Requests remote access to a phone or computer
- Uses a website address that imitates RossStores.com
- Promises a prize but requires taxes or delivery fees first
End suspicious contact and open RossStores.com independently. Contact the financial institution immediately if payment or account information was provided to a suspected scammer.
Ross Careers and Associate Questions
Job applicants should use the official Ross Careers website rather than the consumer Contact Us form for application status and open positions.
Current associates should use MyRoss, their manager, or authorized internal payroll, benefits, leave, human-resources, and employee-relations channels.
Do not post employee IDs, payroll records, schedules, medical-leave information, background-check records, manager contact details, or internal documents in a public customer review.
About Ross Stores, Ownership, and Leadership
- Parent Company: Ross Stores, Inc.
- Primary Retail Brand: Ross Dress for Less
- Related Retail Brand: dd’s DISCOUNTS
- Stock Symbol: Nasdaq: ROST
- Chief Executive Officer: James G. Conroy
- Chairman of the Board: K. Gunnar Bjorklund
- Group President and Chief Operating Officer: Michael J. Hartshorn
- President and Chief Merchandising Officer, Ross Dress for Less: Karen Fleming
- Corporate Headquarters: 5130 Hacienda Drive, Dublin, CA 94568
- Corporate Phone: 1-925-965-4400
- Ross Corporate Office Information: Ross Corporate Office and Headquarters
A purchase from dd’s DISCOUNTS should be handled through the dd’s store and support system shown on that receipt. Ross and dd’s share a parent company but operate as separate retail brands.
Compare Ross With Other Off-Price Retailers
Return rules, online shopping, credit cards, gift cards, merchandise availability, store credits, and customer-service systems differ among retailers. Follow the policy printed on the receipt from the company where the purchase occurred.
Ross Customer Service FAQs
What is the Ross customer-service phone number?
Call 1-800-767-7457 for Ross customer inquiries. Store-specific concerns should normally begin with the local store manager.
Is 1-925-965-4400 the Ross customer-service number?
It is Ross Stores’ corporate-office number. It is not the best first contact for returns, store credits, gift cards, checkout complaints, or local store issues.
What are Ross customer-service hours?
Ross’s current Contact Us page does not publish representative hours for the general inquiry number. Store hours vary by location and should be verified through the Store Locator.
Can I contact Ross by email?
Ross does not publish one general customer-service email address. Use the official Contact Us form.
What is Ross’s return period?
Unused, unworn, and unaltered merchandise returned with the original receipt within 30 days generally qualifies for a refund to the original payment method.
Can I return something to Ross after 30 days?
A return with the original receipt after 30 days generally qualifies for an exchange or store credit rather than a refund to the original payment method.
Can I return merchandise to Ross without a receipt?
A valid photo ID and refund-system approval are required. An approved return generally receives an exchange or store credit at the current selling price.
Why was my Ross no-receipt return denied?
Ross uses a refund-verification system and limits no-receipt transactions. The system can decline a return even when the customer provides identification.
Why is my Ross store-credit voucher being mailed?
For an approved no-receipt refund over $50, Ross states that the store-credit voucher is mailed to the address on the customer’s valid identification within approximately 21 days.
Can mattresses be returned to Ross?
No. Ross states that all mattress sales are final.
Can I return swimwear or lingerie?
The original Ross ticket must remain attached for a return or exchange.
Do Ross gift cards expire?
No. Ross gift cards and store credits do not expire.
Can Ross replace a lost gift card?
Ross may replace the remaining balance only when the original register receipt is presented.
Can I cash out a Ross gift card in California?
Ross’s current Gift Cards page states that California gift-card balances under $15 are redeemable for cash.
Can I buy Ross merchandise online?
No. Ross does not sell its ordinary retail merchandise online. It does sell gift cards through its official website.
Can Ross locate a particular item for me?
Ross does not provide centralized itemized merchandise searches by size or color because inventory changes frequently and differs among stores.
Does Ross have a senior discount?
Customers age 55 and older can receive 10% off qualifying Tuesday purchases by notifying the associate and presenting identification if requested.
Who issues the Ross credit card?
Comenity Capital Bank issues the Ross Credit Card and Ross Mastercard.
What is the Ross Credit Card phone number?
Call Comenity at 1-800-440-5215.
What is the Ross Mastercard phone number?
Call Comenity at 1-866-743-3660.
How do I make a Ross privacy request?
Call 1-800-603-3519 or use the official Ross privacy-request portal.
Where is Ross headquartered?
Ross Stores is headquartered at 5130 Hacienda Drive, Dublin, California 94568.
Who is the CEO of Ross Stores?
James G. Conroy is Chief Executive Officer of Ross Stores, Inc.
Who is the Chairman of Ross Stores?
K. Gunnar Bjorklund is Chairman of the Board.
Does Ross own dd’s DISCOUNTS?
Ross Stores, Inc. operates both Ross Dress for Less and dd’s DISCOUNTS. The brands use separate stores, receipts, return processes, and customer-support forms.
Ross Customer Service Reviews and Complaints
The review section below allows customers to share firsthand experiences involving Ross stores, checkout, returns, refunds, store credits, no-receipt verification, gift cards, damaged products, recalls, fitting rooms, store conditions, employee interactions, security procedures, the 55+ Tuesday Discount, Ross credit cards, privacy requests, or complaint escalation.
No Ross reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.
Clearly identify whether the experience involved Ross Dress for Less, Ross Stores, Inc., the particular store, dd’s DISCOUNTS, Comenity Capital Bank, a merchandise manufacturer, gift-card provider, shopping-center operator, payment processor, or another third party.
Share Your Ross Experience
Describe the store city and state, approximate date, purchase or issue, department contacted, support route used, response received, processing time, and final outcome.
Do not post a complete receipt or transaction number, payment-card details, gift-card number or PIN, store-credit number, credit-card account information, driver’s-license number, Social Security number, home address, private telephone number, email address, password, verification code, employee private information, or unredacted photographs of receipts or identification.
Page Update Note
This Ross customer-service page was updated on July 28, 2026, to replace the corporate-office number as the primary consumer contact; add Ross’s current inquiry line, Contact Us form, website-accessibility number, store locator, privacy-request number, and credit-card contacts; explain current receipt and no-receipt return rules; add gift-card, online-shopping, inventory, 55+ discount, product-recall, scam, and complaint guidance; update corporate leadership; add an exact Ross corporate-office resource; remove unsupported review themes; and accurately describe the live CustomerServiceNumbers.com review count.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Ross Stores, Inc., Ross Dress for Less, dd’s DISCOUNTS, Comenity Capital Bank, Mastercard, a Ross store, shopping-center owner, merchandise manufacturer, gift-card provider, payment processor, manager, employee, security contractor, or government agency.
This page is provided for informational and customer-review purposes. Phone numbers, addresses, executives, store hours, return procedures, refund-verification rules, gift-card terms, credit-card rewards, product recalls, privacy rights, and complaint routes can change. Verify important information through Ross, the local store, Comenity, the product manufacturer, and the current receipt or account agreement.
CustomerServiceNumbers.com cannot approve a return, issue a refund, replace a gift card, provide store credit, locate merchandise, change store policy, correct a credit-card account, process a privacy request, investigate an employee, accept a product recall, or resolve a legal dispute. Contact Ross, the local store, Comenity, the financial institution, manufacturer, regulator, attorney, emergency service, or another responsible organization directly.