Palm Beach Tan customer service can help with membership cancellation, recurring billing, Stay & Save requests, refunds, salon complaints, MyPBT access and equipment problems. Palm Beach Tan uses different Customer Care numbers in different states and markets, so the official telephone directory or contact form is more reliable than an old nationwide number.
How to Contact Palm Beach Tan Customer Service
Palm Beach Tan does not currently publish one universal nationwide Customer Care number or one companywide live-agent schedule. Confirm the correct number for the state or market through the official directory. Local salon hours also vary.
Best Palm Beach Tan Support Route by Issue
- Cancel a membership: Visit a salon where you are a member before the monthly deadline and obtain written confirmation.
- California cancellation: Use the Palm Beach Tan contact form if online cancellation is preferred.
- Stay & Save request: Submit the online request before the published deadline or visit the salon.
- Unexpected membership charge: Contact the salon and submit a Membership Billing Question through Customer Care.
- Refund request: Use the Refund Request option on the official contact form.
- Equipment unavailable or out of service: Speak with the salon manager about an alternative unit, rescheduling or an account review.
- Employee or salon complaint: Ask for the salon manager and submit a Customer Service Question through the contact form.
- MyPBT login or account problem: Use MyPBT and contact the salon or Customer Care if account information is incorrect.
- Product return: Return the product promptly to the salon and request a manager or assistant manager.
- Possible injury or medical reaction: Stop the session and obtain appropriate medical care rather than waiting for a billing or customer-service response.
Information to Have Before Contacting Palm Beach Tan
- Member name
- Telephone number and email connected with the account
- Home salon and membership market
- Membership level
- Membership start date
- Date of the cancellation or Stay & Save request
- Signed cancellation form or confirmation
- Dates and amounts of disputed charges
- Last four digits of the payment method
- Salon location and employee or manager title
- Equipment type involved
- Receipt for a product or single session
- Previous Customer Care submission or reference
- A concise description of the requested resolution
Do not publicly post complete payment information, membership documents, home addresses, birth dates, driver’s-license information or private health details.
How to Cancel a Palm Beach Tan Membership
Palm Beach Tan’s current FAQ generally directs members to cancel by visiting a Palm Beach Tan salon where they are a member.
- Review the membership agreement and current account status.
- Visit the appropriate salon before the cancellation deadline.
- State clearly that you are cancelling the recurring membership rather than placing it on Stay & Save.
- Complete and sign any required cancellation form.
- Request a copy, receipt or written confirmation.
- Ask for the effective cancellation date.
- Confirm whether another monthly payment is scheduled.
- Check the next bank or card statement.
The official deadline for an in-store cancellation affecting the upcoming month is generally the 25th. A cancellation submitted after the deadline may not prevent the next automatic draft.
California members are specifically offered an online cancellation option through Palm Beach Tan’s official contact form. Members in other states should follow their signed agreement, current local procedure and applicable state law.
Keep Proof of Your Cancellation
Retain:
- The signed cancellation form
- Email or contact-form confirmation
- The date and salon location
- The manager or employee title
- Account screenshots
- Bank or card statements
- Any promised refund or adjustment
Removing a card, deleting an app, stopping tanning or allowing a payment method to expire does not by itself prove that the membership was cancelled.
Palm Beach Tan Automatic Billing
Palm Beach Tan states that automatic membership billing takes place on the first day of every month. If the first falls on a weekend or holiday, the payment may process on the following business day.
The regular draft date cannot be changed. A member who needs to cancel, freeze or change the account should complete the applicable request before the published monthly deadline.
Review each new membership agreement for:
- Monthly price
- Enrollment or startup fees
- Automatic-renewal language
- Cancellation deadline
- Stay & Save charges
- Late or returned-payment terms
- Premier Rewards benefits
- Salon or market restrictions
Changing Your Billing Information
MyPBT provides account and billing tools, while Palm Beach Tan’s FAQ also directs members to their local salon for certain payment-account changes.
After changing a payment method:
- Confirm that the correct membership account was updated.
- Ask when the change becomes effective.
- Check for an outstanding balance.
- Save the confirmation.
- Review the next scheduled draft.
Changing a payment method is not the same as cancelling the membership.
Palm Beach Tan Stay & Save
Stay & Save places a membership on a reduced-fee freeze rather than ending it.
The program generally:
- Preserves the member’s current monthly membership rate.
- Preserves Premier status.
- Charges a reduced monthly fee.
- Converts that fee into Tan Dollars on the in-store account.
- Allows discounted tanning sessions while the account is frozen.
- Allows reactivation without a new startup or enrollment fee.
Tan Dollars earned through Stay & Save are nonrefundable and cannot be used to pay monthly drafts.
Stay & Save Deadlines
The current deadline for an online Stay & Save request is generally the 23rd of the month. Other account changes are generally due by the 25th.
Before submitting a freeze request, ask:
- What monthly fee will be charged?
- When does the freeze begin?
- How are Tan Dollars issued?
- Do Tan Dollars expire?
- What tanning services remain available?
- How is the membership reactivated?
- Will reactivation generate a prorated charge?
Save the confirmation and verify that the regular membership draft has been replaced by the correct Stay & Save charge.
Cancellation Versus Stay & Save
Cancellation and Stay & Save have different effects.
- Cancellation: Ends the active recurring membership after the applicable effective date. Premier Rewards status ends, and benefits may restart from zero if a new membership is later activated.
- Stay & Save: Keeps the account open at a reduced monthly charge and preserves the membership rate and Premier status.
Read the form before signing. A customer who wants billing to end should not accept a freeze unless that is the intended choice.
Palm Beach Tan 30-Day Money-Back Guarantee
Palm Beach Tan’s FAQ says a member who cancels within 30 days of purchase may qualify for a refund under its published money-back guarantee.
The refund is generally calculated as:
- The amount paid for the membership
- Minus the value of tanning sessions already used
- With used sessions calculated at the lowest applicable single-session rate based on the time and number of sessions
Palm Beach Tan says an eligible refund is issued within 15 business days.
Eligibility can depend on the membership agreement, location, purchase type and prior usage. Ask for the written refund calculation and expected payment method.
Refund Request Documentation
For a membership or session refund request, provide:
- Membership start date
- Salon location
- Membership level
- Amount paid
- Sessions used
- Cancellation date
- Reason for the request
- Receipt or bank statement
- Written cancellation confirmation
Ask whether the refund will return to the original payment method or be provided another way. Keep the support confirmation until the credit posts.
Billing After a Palm Beach Tan Cancellation
If another charge appears after cancellation:
- Confirm whether the charge was pending before the cancellation became effective.
- Compare the request date with the 25th-of-the-month deadline.
- Review the signed membership and cancellation forms.
- Contact the salon manager.
- Submit a Membership Billing Question through Customer Care.
- Attach or reference the cancellation confirmation.
- Request a written explanation and adjustment decision.
- Check subsequent statements for additional charges.
If documented cancellation attempts do not stop recurring charges, contact the bank or card issuer and follow its billing-dispute procedure. Keep all cancellation and support records.
Unfamiliar Palm Beach Tan Charges
Before reporting an unfamiliar transaction, compare it with:
- A regular monthly membership draft
- A Stay & Save charge
- A prorated reactivation charge
- A product purchase
- A membership upgrade
- A spray-tan or sunbed session
- A purchase by another household member
- A delayed or resubmitted payment
Contact the salon and Customer Care for an itemized explanation. Notify the payment provider promptly if a completed transaction remains unauthorized.
Palm Beach Tan Lotion Returns
The published policy generally requires tanning or skincare lotion to be returned within seven days of purchase.
The product must normally:
- Be at least three-quarters full
- Be returned to Palm Beach Tan
- Be reviewed by a manager or assistant manager
The available remedy is generally in-store credit through a membership upgrade, another retail product or a sunless spray session of equal value. Sample packets are not eligible for a cash refund or in-store credit.
Keep the receipt and do not discard the container if the complaint involves a possible product defect or reaction.
Equipment Downtime and Long Waits
If a spray-tan booth, Versa unit, sunbed or other service is unavailable:
- Ask whether the equipment is temporarily or indefinitely out of service.
- Ask whether another unit or salon can provide the purchased service.
- Request an estimated repair or return-to-service date.
- Ask whether an appointment can be rescheduled.
- Ask the manager whether a credit or account review is available.
- Document repeated outages and wait times.
- Submit a Customer Care complaint if the local salon does not address an ongoing problem.
A membership does not necessarily guarantee that a specific machine will be available at a particular time, but repeated equipment problems should be documented and raised with management.
How to Escalate a Salon or Employee Complaint
- Speak with the employee or salon manager involved.
- Explain the date, service and requested resolution.
- Ask that the concern be documented on the account.
- Use the official Customer Care contact form.
- Select Customer Service Questions, Billing Question, Refund Request or the most accurate category.
- Include a callback number when requesting management follow-up.
- Save the submitted form and any response.
- Use the current state or market Customer Care number if the issue remains unresolved.
Palm Beach Tan says decision-makers generally return requested calls within 24–48 hours, Monday through Friday.
Corporate-Owned and Franchised Palm Beach Tan Salons
Some Palm Beach Tan locations are operated by Palm Beach Tan, while others are independently owned franchise businesses.
This can affect:
- The applicable Customer Care phone number
- Membership prices
- Local promotions
- Management escalation
- Available equipment
- Salon hours
- State-specific cancellation procedures
Identify the exact salon and market when submitting a complaint. Corporate Customer Care may need to forward a concern to a franchise owner or regional representative.
MyPBT Account Help
MyPBT allows members to review or manage features such as:
- Membership status
- Premier Rewards offers
- Tan Dollars balance
- Billing information
- Next available tanning time
- Salon promotions
If MyPBT shows the wrong membership, salon, billing details or rewards:
- Confirm the email and phone number used at the salon.
- Sign out and sign back in.
- Check whether duplicate member profiles exist.
- Contact the home salon.
- Submit an account-information request through Customer Care.
Indoor Sunbed Tanning Health and Eye Safety
Indoor sunbeds expose users to ultraviolet radiation. The CDC advises avoiding artificial UV exposure from tanning beds and sunlamps because UV radiation can damage skin cells and increase the risk of skin cancer, eye injury, burns and premature skin aging.
FDA guidance says tanning devices should include an exposure schedule, timer, emergency stop control and protective goggles.
Before using a sunbed:
- Read the equipment warnings and exposure schedule.
- Wear properly fitting protective eyewear.
- Do not exceed the recommended session time.
- Do not combine multiple UV sessions to compensate for a missed appointment.
- Ask a doctor or pharmacist whether medications increase UV sensitivity.
- Do not tan over open wounds or unexplained skin lesions.
- Stop immediately if the equipment, timer or emergency control is not working properly.
FDA guidance advises people under 18, people who burn easily, people with a personal or family history of skin cancer, and people taking photosensitizing medication not to use tanning beds or lamps. State age restrictions may also apply.
A tan is a sign of UV injury and does not provide meaningful protection against future sunburn or skin damage.
Sunburn or Other Reaction After Tanning
Stop further UV exposure if the skin becomes painful, unusually warm, red, blistered or otherwise irritated.
Seek prompt medical attention for severe blistering, fever, chills, fainting, breathing difficulty, eye pain, vision changes or another serious reaction. Customer service and refund requests should not delay necessary medical care.
Report the equipment, session time, salon, date and symptoms to the salon manager and keep any medical or product documentation privately.
Spray-Tan Safety
Many sunless spray-tan products use dihydroxyacetone, or DHA. FDA permits DHA for external application but advises preventing exposure to the eyes, eye area, lips, nose, mucous membranes and airways.
Before entering a spray booth, ask:
- How will the eyes and surrounding area be protected?
- How will the lips and nose be protected?
- How will inhalation or ingestion be prevented?
- What ingredients are used?
- What should be done if coughing, dizziness or irritation occurs?
Most sunless tanning products do not provide sun protection unless they are specifically labeled with an SPF. A spray tan should not be treated as sunscreen.
Privacy and Account Information
Palm Beach Tan’s privacy policy states that its systems may collect information including contact details, birth date, geolocation, membership activity, skin type, eye color and transaction information.
Use the official privacy form or current privacy contact for:
- Access requests
- Correction requests
- Deletion requests
- State privacy-rights requests
- Marketing opt-outs
- Questions about account data
Do not post skin-type information, identification, birth dates, complete membership records or private account screenshots in a public review.
Membership and Payment Scam Warnings
- Use PalmBeachTan.com, MyPBT and the official salon locator.
- Verify the Customer Care number for the correct state or market.
- Be cautious with old directories presenting one regional number as nationwide support.
- Do not provide passwords, verification codes or complete payment-card details to an unexpected caller.
- Do not allow an unknown support representative to remotely control a device.
- A legitimate refund should not require gift cards, cryptocurrency, wire transfer or payment to an individual.
- Do not publicly post membership agreements, cancellation forms, card information, home addresses, birth dates or private health details.
- A review submitted here does not cancel a membership, freeze an account, request a refund or dispute a charge.
Official Consumer Resources
Palm Beach Tan Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows one visible Palm Beach Tan review with an overall rating of 3.0 out of 5.
The February 2016 reviewer reported that a Versa spray-tan unit was repeatedly unavailable and described a long wait because only one machine was working.
This single older review is not enough to establish current companywide trends. Newer reviews can help readers understand membership cancellation, billing, Stay & Save, refunds, salon management, equipment availability, product returns and Customer Care experiences.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share company reviews since 2004. We independently organize support contacts, cancellation guidance, billing information, complaint routes and consumer-safety resources.
We are not owned by Palm Beach Tan, Palm Beach Tan franchisees, MyPBT, any salon operator, tanning-equipment manufacturer, skincare company, payment processor or government agency.
Share Your Palm Beach Tan Customer Service Experience
Have you contacted Palm Beach Tan about a membership cancellation, recurring charge, Stay & Save request, refund, equipment outage, MyPBT problem, product return or salon complaint? Leave a factual review below and explain which support route you used, how long the process took and whether the issue was resolved.
Comments are moderated. Do not include membership numbers, payment information, signed contracts, birth dates, driver’s-license information, home addresses, private telephone numbers, email addresses, health information or names of individual employees.
Last Updated: July 11, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Palm Beach Tan, Palm Beach Tan franchisees, MyPBT, any salon operator, tanning-equipment manufacturer, skincare company, payment processor or government agency. Palm Beach Tan does not provide customer support through this website.
Membership prices, billing dates, cancellation methods, refund eligibility, Stay & Save terms, salon ownership, phone numbers, equipment availability and state tanning regulations can change. Review the current membership agreement and official Palm Beach Tan policies for controlling terms.
This page cannot cancel or freeze a membership, stop a draft, issue a refund, diagnose a skin reaction, determine whether tanning is medically appropriate or replace emergency care. It is not medical, dermatological, legal, financial, privacy, product-safety or payment-dispute advice.
Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.
