Lucille Roberts is still operating as Lucille by NYSC, with a women-focused fitness club at 70-20 Austin Street in Forest Hills, New York. For club questions, call 1-718-261-2350.
For membership billing, cancellation or freeze assistance, members may also contact the billing partner, ABC Fitness, at 1-888-827-9262 or customercare@abcfitness.com.
Lucille Roberts Customer Service Phone Numbers and Contacts
- Lucille by NYSC Forest Hills: 1-718-261-2350
- Club address: 70-20 Austin Street, Forest Hills, NY 11375
- Membership billing partner: 1-888-827-9262
- ABC Fitness customer-care email: customercare@abcfitness.com
- Contact form: Contact Lucille by NYSC
- Online cancellation and freeze portal: Cancel or Freeze a Membership
- Membership policies: Review Lucille by NYSC Membership Policies
- Member sign-in: Lucille by NYSC Member Sign-In
- Current operator: New TSI Holdings, Inc.
- New TSI written correspondence address: 100 Duffy Avenue, Hicksville, NY 11801
- Official website: LucilleRoberts.com
Lucille by NYSC does not currently publish a separate nationwide customer-service telephone number or general customer-service hours.
The Forest Hills telephone number and hours are for the local club. ABC Fitness is a third-party membership billing provider and does not operate the gym or manage club facilities, classes or employees.
Is Lucille Roberts Still in Business?
Yes. The business now operates as Lucille by NYSC and currently lists one women-focused location in Forest Hills, Queens.
The official website identifies Lucille by NYSC and New York Sports Club as sister brands operated by New TSI Holdings, Inc.
The current club offers:
- Cardio and strength equipment
- Group fitness classes
- Personal training
- Locker rooms
- A sauna
- Stretching and functional-training areas
Older Lucille Roberts locations and contact information should not be assumed to remain active.
Lucille by NYSC Forest Hills Hours
The Forest Hills club currently lists:
- Monday-Thursday: 6 a.m.-9 p.m.
- Friday: 6 a.m.-8 p.m.
- Saturday-Sunday: 8 a.m.-5 p.m.
Club hours can change for holidays, maintenance or special events. Call the location before visiting when hours are important.
Choose the Correct Lucille Roberts Support Route
- Club hours, classes or facilities: Call the Forest Hills location.
- Membership cancellation: Use the online cancellation portal, contact the club or contact ABC Fitness.
- Membership freeze: Use the online portal, contact the club or contact ABC Fitness.
- Unexpected membership charge: Review the membership agreement and contact ABC Fitness.
- Annual fee: Contact the club or ABC Fitness with the membership barcode and billing date.
- Personal-training package: Contact the club where the agreement was purchased.
- Class reservation or app problem: Contact the Forest Hills club.
- Facility, cleanliness or employee complaint: Ask for the club’s general manager.
- Privacy or account-information correction: Use the official contact form or write to New TSI Holdings.
Information to Have Before Contacting Lucille Roberts
Gather:
- Member name
- Membership barcode
- Email address on the account
- Home club
- Membership type
- Enrollment date
- Billing date
- Most recent charge amount
- Cancellation or freeze request date
- Cancellation confirmation
- Personal-training agreement, if relevant
- The refund, cancellation or other resolution requested
Do not publish a membership barcode, account email, payment information, home address, health information or cancellation confirmation number in a public review.
How to Cancel a Lucille Roberts Membership
Lucille by NYSC currently provides several cancellation routes:
- In person: Ask a team member at the Forest Hills front desk to process the request.
- Online: Use the official cancellation portal with the membership barcode, email and home club.
- Contact form: Submit the request through the Lucille by NYSC Contact Us page.
- Billing partner: Call 1-888-827-9262 or email customercare@abcfitness.com.
The membership remains active until the member receives confirmation that the cancellation has been processed.
Submit the request early enough to meet the notice period in the membership agreement. Current public guidance warns that a cancellation received within five days of the next billing may result in one additional billing cycle and another month of club access.
Lucille Roberts Early-Cancellation Fee
Members with an annual-commitment membership who cancel during the 12-month obligation may be charged a $150 early-cancellation fee under the current public policy.
The fee must generally be paid when the cancellation is processed, and access continues through the end of the current billing cycle.
Different rights may apply because of:
- The specific membership agreement
- Enrollment date
- State or local consumer law
- Medical disability
- Relocation
- Military service
- Club closure or material service changes
Ask which agreement provision applies and request the decision in writing.
Three-Day Membership Cancellation Right
Members who recently joined and want to use an applicable three-day consumer cancellation right should contact the club or ABC Fitness immediately.
Lucille by NYSC states that this cancellation option is not available through the normal online cancellation portal.
Keep proof showing:
- The enrollment date
- The date the request was submitted
- The method used
- The cancellation confirmation
How to Freeze a Lucille Roberts Membership
Current public policy generally allows an eligible membership to be frozen for a minimum of one month and a maximum of 12 months.
Important limitations include:
- A freeze generally cannot begin during the first 90 days after enrollment.
- A freeze cannot normally begin during a cancellation notice period.
- Freezes cannot be backdated.
- A monthly freeze fee may apply.
- Regular monthly dues are generally paused.
- Annual fees may still be collected.
- Club access is suspended during the freeze.
- An annual commitment can be extended by the length of the freeze.
Request the freeze at least five business days before the billing date. The individual membership agreement controls.
Lucille Roberts Annual Fee and Billing Questions
An annual fee may be charged shortly after enrollment and again on the membership anniversary date when the agreement includes that fee.
Older memberships can have different:
- Annual-fee dates
- Maintenance fees
- Monthly dues
- Commitment periods
- Cancellation notice requirements
Compare the charge with the signed membership agreement before disputing it. Contact ABC Fitness for account-level billing information and the club for questions about what was promised during enrollment.
Canceling a payment card does not necessarily cancel the membership agreement.
Personal Training Cancellations and Refunds
A personal-training agreement can be separate from the regular gym membership.
Current policies state that:
- A minimum commitment period may apply.
- Training sessions have expiration dates.
- Unused sessions may not be reinstated.
- Sessions are nontransferable.
- Single sessions are generally nonrefundable.
- At least 24 hours’ notice may be required to avoid losing or being charged for a session.
Canceling the regular club membership may not automatically cancel a separate personal-training agreement. Review and address both agreements.
Unexpected Lucille Roberts or ABC Fitness Charge
An unfamiliar transaction may involve:
- Monthly membership dues
- An annual fee
- An additional billing cycle after a late cancellation request
- An early-termination fee
- A membership freeze fee
- Personal-training charges
- Locker rental
- Retail purchases
- A membership used by another authorized household member
Check the membership agreement, account history and cancellation confirmation. Contact ABC Fitness for billing details.
Contact the bank promptly when a completed transaction remains unauthorized after reviewing the membership account.
Club Safety, Harassment and Injury Concerns
Report unsafe equipment, harassment, inappropriate behavior, privacy violations or facility hazards to the club manager immediately.
For an injury:
- Notify an employee.
- Request appropriate medical assistance.
- Document the date, time, location and equipment involved.
- Ask whether an incident report was created.
- Keep photographs and witness information when appropriate.
Call emergency services when there is an immediate medical or safety emergency.
Photography and video are prohibited in private areas such as locker rooms and saunas.
Fake Gym Cancellation and Billing Scams
Be cautious with anyone who:
- Charges a fee merely to submit a cancellation request
- Uses an unofficial Lucille Roberts telephone number
- Asks for the complete payment-card number by text or social media
- Requests gift cards or cryptocurrency
- Asks for remote access to a phone or computer
- Promises a guaranteed refund without reviewing the membership agreement
Use the official club website, the Forest Hills number or the ABC Fitness contact information published by Lucille by NYSC.
How to Escalate a Lucille Roberts Complaint
- Review the membership or personal-training agreement.
- Contact the Forest Hills club or ABC Fitness.
- Ask for written confirmation of the request.
- Save billing statements, emails and online-form confirmations.
- Ask the club’s general manager to review an unresolved facility or enrollment complaint.
- Ask ABC Fitness to review an unresolved billing or cancellation problem.
- Submit a concise written complaint through the official contact form.
- Write to New TSI Holdings, Inc., 100 Duffy Avenue, Hicksville, NY 11801, when documented escalation remains necessary.
- Contact the payment provider for a genuinely unauthorized or eligible unresolved billing dispute.
A review submitted to CustomerServiceNumbers.com does not cancel or freeze a membership, stop billing, contact ABC Fitness or notify the Forest Hills club.
Lucille Roberts Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Lucille Roberts customer reviews and no established customer rating.
Because there are no visible reviews, this page does not claim that members currently praise or complain about any particular club, class, billing practice or customer-service experience.
New reviews can help readers understand current experiences involving:
- Membership enrollment
- Monthly and annual billing
- Cancellations
- Membership freezes
- ABC Fitness support
- Personal training
- Classes and reservations
- Forest Hills club conditions
- Complaint escalation
Frequently Asked Questions About Lucille Roberts Customer Service
Is Lucille Roberts still in business?
Yes. It now operates as Lucille by NYSC and currently lists one women-focused club in Forest Hills, Queens.
What is the Lucille Roberts customer-service phone number?
Call the Forest Hills club at 1-718-261-2350. For membership billing, cancellation or freeze support, call ABC Fitness at 1-888-827-9262.
How do I cancel a Lucille Roberts membership?
Cancel in person, use the official online cancellation portal, submit the contact form or contact ABC Fitness.
How much is the early-cancellation fee?
Current public policy states that annual-commitment members who cancel during the 12-month obligation may be charged $150. The signed agreement controls.
Can I cancel within three days of joining?
Contact the club or ABC Fitness immediately. Lucille by NYSC states that the three-day cancellation option is not processed through the standard online portal.
Can I freeze my membership?
Eligible memberships may generally be frozen for one to 12 months, subject to fees, waiting periods and the membership agreement.
Does canceling my credit card cancel the gym membership?
No. Use an approved cancellation route and obtain confirmation from Lucille by NYSC or ABC Fitness.
Where is the remaining Lucille Roberts gym?
Lucille by NYSC is located at 70-20 Austin Street, Forest Hills, New York 11375.
Who owns Lucille Roberts?
Lucille by NYSC is operated by New TSI Holdings, Inc. and is a sister brand of New York Sports Club.
Related Gym Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official club contacts, billing routes, cancellation guidance, membership policies and customer reviews.
We are not owned by Lucille by NYSC, New TSI Holdings, New York Sports Club, ABC Fitness or the Forest Hills club.
Share Your Lucille Roberts Customer Service Experience
Have you contacted Lucille by NYSC or ABC Fitness about membership billing, an annual fee, cancellation, freeze, personal training, a class, club access or a facility complaint? Leave a factual review below and explain which support route you used, the approximate response time and whether the issue was resolved.
Comments are moderated. Do not include membership barcodes, home addresses, telephone numbers, email addresses, payment information, health information, cancellation confirmation numbers, private correspondence or employee personal information.
Page Update Note
This Lucille Roberts customer-service page was reviewed and updated on July 17, 2026. The update confirmed that the brand remains active as Lucille by NYSC, added the current Forest Hills club and billing-partner contacts, removed unsupported customer-service hours and the outdated Avenue of the Americas address, and expanded guidance for cancellations, freezes, annual fees, personal training and billing disputes.
Last Updated: July 17, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Lucille by NYSC, New TSI Holdings, New York Sports Club, ABC Fitness or the Forest Hills club. Lucille by NYSC does not provide customer support through this website.
Telephone numbers, club hours, membership prices, annual fees, cancellation notice periods, early-termination fees, freeze rules, personal-training terms and corporate information can change. Review the signed membership agreement, billing records and official Lucille by NYSC policies for controlling information.
This page cannot cancel or freeze a membership, stop billing, issue a refund, change an account, schedule personal training, reserve a class or resolve a club-safety complaint.