Olympia Luggage customers may need help with a broken wheel, cracked shell, stuck telescoping handle, damaged zipper, missing accessory, direct online order, return, replacement part, or warranty claim. Olympia USA is a luggage and travel-goods brand operated by Olympia International, Inc.
The correct support route depends on where the luggage was purchased and how the damage occurred. Manufacturing defects are handled through Olympia’s warranty process. Ordinary returns usually belong with the retailer, while damage caused during airline or other commercial transportation must normally be reported to the carrier.
How to Contact Olympia Luggage Customer Service
- Customer service: 1-310-233-2950
- Customer-service and warranty email: customerservice@olympiausa.com
- Online-order email: online@olympiausa.com
- Last-published business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time
- Contact page: Olympia USA Contact Information
- Warranty information: Olympia Warranty and Claim Instructions
- Shipping and returns: Olympia Shipping and Return Information
Olympia does not publish a toll-free customer-service number. The 310 number is the official company number shown on its contact and warranty pages.
Current Website Safety Notice
The current Olympia brand domain is OlympiaUSA.com. The older OlympiaLuggage.com address should not be used as the primary website.
Recent search results for the root OlympiaUSA.com domain have displayed unrelated gambling content, while direct Olympia contact and warranty pages have continued to show the luggage company’s information. This inconsistency may indicate a website security, hosting, or indexing problem.
Until Olympia confirms that the main website is fully restored:
- Do not enter payment information after an unexpected redirect.
- Do not download unfamiliar software or browser extensions.
- Do not use a login page that displays gambling or unrelated content.
- Use the verified telephone number and email for support.
- Check that any warranty page uses the exact olympiausa.com domain.
- Contact the card issuer immediately if an unfamiliar charge appears.
Olympia International Address
Olympia International, Inc.
Attn: Customer Service
19600 S. Vermont Avenue
Torrance, CA 90502
This is Olympia’s currently published customer-service and warranty address. The former address at 5431 Jillson Street in Commerce, California should be removed from the page.
Do not mail luggage to the Torrance location without first completing the warranty or return process. Customers are responsible for following the correct documentation, payment, and shipping instructions.
Best Support Route by Issue
- Manufacturing defect: Submit Olympia’s warranty claim form with the receipt and photographs.
- Direct OlympiaUSA.com return: Use the return portal and obtain confirmation before shipping.
- Amazon, Walmart, Home Depot, Macy’s, MorningSave, or other retailer purchase: Begin with the seller for an ordinary return or incorrect order.
- Airline damage: Report it to the airline before leaving the airport whenever possible.
- Broken wheel or handle: Submit a warranty claim and ask whether a replacement part is available.
- Wrong direct order: Contact online@olympiausa.com immediately.
- Website or payment-security concern: Do not continue checkout; contact Olympia and the payment provider.
- Unresolved claim: Follow up through the existing email thread with the original documents attached.
Information to Gather Before Contacting Olympia
- The luggage collection, model, size, and color
- The purchase date and seller
- The original receipt
- The warranty hangtag or card
- The complete product photographed from the front and back
- Close photographs of the wheel, handle, zipper, shell, or other defect
- A short video when the problem cannot be shown in a still photograph
- The date the defect appeared
- Whether an airline or other carrier had custody of the bag
- The original warranty-claim date
- Any existing email thread or case information
- The requested part, replacement, return, or other resolution
Do not publish complete serial numbers, lock combinations, payment information, home addresses, airline baggage tags, or claim documents in a public review.
Olympia Luggage Warranty Length
Olympia does not provide one warranty period for every product. Its current warranty page says the length of the limited warranty appears on the product hangtag.
Depending on the collection, retailer listings and product packaging may describe five-year or ten-year limited coverage. The exact written terms supplied with the purchased suitcase or bag control.
Keep the hangtag, warranty card, and receipt. The warranty page states that original proof of purchase is required without exception, including for gifts.
What the Warranty Covers
The limited warranty covers qualifying defects in materials and workmanship that occur under normal conditions for which the product was designed.
Examples that may warrant review include:
- A wheel or wheel housing failing during normal use
- A telescoping handle mechanism failing without impact damage
- A carrying handle separating because of defective construction
- A zipper or seam failing because of a manufacturing defect
- A shell or frame defect not caused by impact or carrier handling
- A missing or defective component present when the product was received
Coverage is not automatic. Olympia reviews the photographs, receipt, product age, and description before deciding whether the problem qualifies.
What the Warranty Does Not Cover
Olympia excludes:
- Airline, cruise line, freight, hotel, or other carrier damage
- Accidental damage
- Ordinary wear and tear
- Misuse or overloading
- Improper care or storage
- Negligence
- Cosmetic scuffs, scratches, and stains
- Lost or forgotten lock combinations
- Straps and zipper pulls
- Damage outside the product’s intended use
Do not describe every broken wheel, cracked shell, or stuck handle as a warranty defect. The cause and circumstances matter.
How to File an Olympia Warranty Claim
- Download the warranty claim form from Olympia’s warranty page.
- Complete every required field.
- Attach a clear copy of the original receipt.
- Attach two or three photographs for each affected product.
- Include one photograph showing the entire bag.
- Include a close photograph of the damaged area.
- Add a short video when a stuck handle, wheel, zipper, or other failure cannot be shown clearly in a photograph.
- Email the complete package to customerservice@olympiausa.com.
- Retain the sent email and attachments.
Olympia states that incomplete information can delay processing or cause a claim to be rejected. Customers without email access may mail the completed documents, but they should not send the physical suitcase unless Olympia requests it.
Warranty Replacement and Shipping Charges
If Olympia approves a claim, it may provide a replacement part or replace the product with the same or a similar item. The company does not promise that the replacement will have the same color, features, materials, size, or appearance as the original.
Olympia’s warranty does not provide a monetary refund or compensation for a defective item.
Current published shipping-and-handling charges include:
- Parts such as wheels or handles: $9.50
- Duffel, tote, backpack, or small accessory: $15
- Luggage replacement: $30 per piece
The customer is also responsible for the cost of shipping a product to Olympia. Olympia states that warranty parts and replacements are shipped only within the 48 contiguous states.
Warranty Response Time and Follow-Up
Olympia’s warranty page says a response should be provided within 7–14 business days after a complete claim is received.
If no response arrives:
- Reply to the original email rather than starting several separate claims.
- Reattach the claim form, receipt, photographs, and video.
- State the original submission date.
- Call 1-310-233-2950 during published business hours.
- Request written confirmation that the claim was received.
- Keep a dated record of calls and emails.
- Ask for a written reason if the claim is denied.
Do not send additional payment or ship the suitcase until Olympia confirms the approved remedy and destination.
Direct Online Returns
Olympia’s dedicated Shipping & Return page currently describes a 30-day return period for qualifying direct purchases, measured from delivery.
- A $9.99 flat-rate return-shipping charge applies.
- No restocking fee is listed.
- Final-sale products cannot be returned or exchanged.
- The item should be unused and in returnable condition.
An older Olympia FAQ still describes a 15-day period measured from shipment. Because the company’s pages conflict, customers should use the return portal promptly and obtain written confirmation of the deadline and eligibility.
Retailer Purchases
When Olympia luggage was purchased from a retailer or marketplace, that seller controls the initial return, exchange, delivery claim, cancellation, and refund.
Check whether the item was:
- Sold directly by the retailer
- Sold by a marketplace merchant
- Marked final sale or clearance
- Covered by a retailer-specific warranty
- Delivered with missing or incorrect pieces
Contact Olympia when the problem appears to be a manufacturing defect outside the seller’s return period. Contact the retailer first when the product arrived damaged, was the wrong color or size, or remains eligible for a store return.
Airline and Transportation Damage
Olympia’s warranty excludes damage caused by a public carrier. This can include an airline, cruise line, bus operator, rail company, hotel transfer service, delivery company, or other transportation provider.
When luggage is damaged during travel:
- Inspect the bag before leaving baggage claim.
- Photograph the damage, baggage tag, and surrounding area.
- Report the damage to the carrier immediately.
- Obtain a written damage-report number.
- Keep the boarding pass, ticket, baggage receipt, and repair estimate.
- Do not discard the luggage until the carrier closes the claim.
A manufacturer may confirm that a part is available, but that does not transfer responsibility from the carrier to Olympia.
Shipping and Order Processing
Olympia’s current shipping page lists one to two business days for order processing and four to ten business days for standard delivery.
Orders currently ship by UPS. The company says it cannot deliver direct orders to P.O. boxes or APO/FPO addresses.
Contact online@olympiausa.com immediately if the delivery address or item is incorrect. Olympia’s older FAQ states that an order cannot be altered after processing.
Replacement Wheels, Handles, and Parts
Parts may be available under an approved warranty claim, but Olympia does not guarantee inventory for every older collection, color, wheel housing, or handle assembly.
Before requesting a part, provide:
- The complete model and collection name
- The luggage size
- The side and position of the damaged wheel
- Photographs of the complete wheel housing
- Photographs of the attachment points
- The original receipt and warranty information
Do not drill, cut, glue, or alter the luggage while a warranty claim is pending unless Olympia authorizes the repair.
Carry-On Size and TSA Locks
Airline carry-on limits vary by carrier, aircraft, route, fare, and whether wheels and handles are included in the measurement. Olympia’s description of a product as a carry-on does not guarantee acceptance by every airline.
Measure the complete exterior before travel and compare it with the airline’s current limits.
A TSA-recognized lock allows authorized security personnel to open the lock with a special tool. It does not prevent theft and does not guarantee that the lock or zipper will never be damaged. Forgotten combinations are excluded from Olympia’s limited warranty.
How to Escalate an Olympia Luggage Complaint
- Identify whether the issue belongs with Olympia, the retailer, or the travel carrier.
- Submit the required warranty or return documentation.
- Preserve the original email and submission date.
- Wait through the stated review period.
- Follow up through the same email thread.
- Call during the last-published business hours.
- Request the decision and reason in writing.
- Contact the retailer or carrier when it controls the dispute.
- Contact the payment provider about an unauthorized or undelivered direct order after documenting the merchant dispute.
Olympia Luggage Customer Reviews and Complaints
CustomerServiceNumbers.com currently has no published Olympia Luggage reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about durability, design, affordability, wheels, handles, warranty service, product quality, or customer support.
Frequently Asked Questions
What is Olympia Luggage’s customer-service number?
Call 1-310-233-2950.
What is Olympia’s customer-service email?
Email customerservice@olympiausa.com.
Where is Olympia International located?
The current published address is 19600 S. Vermont Avenue, Torrance, California 90502.
How long is the Olympia warranty?
The duration varies by product and is shown on the product hangtag. Many products advertise five-year or ten-year limited coverage.
Does Olympia cover airline damage?
No. Damage caused while a public carrier has custody of the luggage must normally be reported to that carrier.
Does Olympia provide refunds for defective luggage?
The warranty states that Olympia does not provide monetary refunds or compensation. It may supply parts or a similar replacement.
Does Olympia require a receipt?
Yes. The warranty page states that original proof of purchase is required without exception.
How long does a warranty claim take?
Olympia states that a response should be provided within 7–14 business days after receiving a complete claim.
What does warranty shipping cost?
The current published charges are $9.50 for parts, $15 for smaller bags or accessories, and $30 per luggage piece.
Related Customer Service Pages
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. The site is independent and is not owned or operated by Olympia USA, Olympia International, a retailer, marketplace seller, airline, cruise line, shipping carrier, or payment provider.
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Describe the Olympia product, size, approximate purchase date, seller, defect or travel damage, claim date, support route, requested resolution, response, and outcome.
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Page Update Note
This page was updated on July 28, 2026. The update verified Olympia’s current telephone number, customer-service email, Torrance address, warranty process, exclusions, shipping fees, direct-return terms, and order information. It removed the outdated Commerce address and OlympiaLuggage.com link, added a warning about inconsistent content appearing on the OlympiaUSA.com root domain, clarified airline and retailer responsibilities, and removed customer-review themes unsupported by visible CustomerServiceNumbers.com reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Olympia USA, Olympia International, a retailer, marketplace seller, airline, cruise line, carrier, or payment provider. It cannot approve warranty claims, supply replacement parts, issue refunds, repair luggage, process airline damage claims, secure Olympia’s website, or act on behalf of the company.