Lowe’s Customer Service Phone Number, Returns & Help

Lowe’s is a major home improvement retailer offering tools, appliances, building materials, paint, flooring, lawn and garden products, hardware, plumbing supplies, electrical supplies, home décor, installation services, delivery, Pro services, private-brand products, protection plans, and Lowe’s credit accounts. Customers often contact Lowe’s customer service for online orders, damaged deliveries, missing items, returns, refunds, appliance problems, installation issues, protection plan claims, warranty questions, store complaints, Pro Desk support, credit card help, and gift card concerns.

If you are looking for the Lowe’s customer service phone number, the main Lowe’s Customer Care number is 1-800-44LOWES or 1-800-445-6937. Lowe’s also provides separate support routes for sales and order help, installation support, repairs, warranties, protection plans, Pro customers, credit cards, appliance parts, outdoor power equipment parts, and local store support.

How to Contact Lowe’s Customer Service

• Lowe’s Customer Service Phone Number: 1-800-44LOWES or 1-800-445-6937
• Customer Care Hours: 8:30 AM to 7:00 PM ET, 7 days a week
• Sales and Order Assistance: 1-877-GO-LOWES or 1-877-465-6937
• Sales Assistance Hours: 8:30 AM to 7:00 PM ET, 7 days a week
• Repairs, Warranties and Lowe’s Protection Plans: 1-888-77-LOWES or 1-888-775-6937
• Repairs, Warranties and Protection Plan Hours: 8:00 AM to midnight ET, 7 days a week
• Installation Support: 1-888-516-1010
• Lowe’s Pro Service Desk: 1-844-569-4776
• Pro Service Desk Hours: 8:30 AM to 6:30 PM ET, 7 days a week
• MyLowe’s Rewards Credit Card: 1-800-444-1408
• Lowe’s Commercial Account Credit Card: 1-866-232-7443
• MyLowe’s Pro Rewards American Express Card: 1-866-796-1609
• Major Appliance Parts: 1-800-476-8160
• Outdoor Power Equipment Parts: 1-877-500-7499
• Lowe’s Help Center: Lowe’s Customer Service and Support
• Track or Manage an Order: Lowe’s Order Status
• Returns and Refunds: Lowe’s Return Policy
• Installation Services: Lowe’s Installation Services
• Protection Plans: Lowe’s Protection Plans
• Store Locator: Find a Lowe’s Store
• Product Recalls: Lowe’s Product Recalls and Safety Notices
• Gift Card Scam Information: Lowe’s Gift Card Scams and Fraud Protection
• Corporate Headquarters: Lowe’s Companies, Inc., 1000 Lowe’s Blvd., Mooresville, NC 28117
• Corporate Office Phone: 1-704-758-1000
• Website: lowes.com

Important support note: The best Lowe’s support route depends on whether the issue involves a retail store, online order, scheduled delivery, appliance, installation project, protection plan, credit card, Pro account, private-brand product, or third-party manufacturer warranty. For faster service, have your receipt, order number, store number, delivery details, product model, photos, and case number ready before calling.

Best Way to Reach Lowe’s by Issue

• General customer service: Call 1-800-445-6937 or use Lowe’s online Help Center.
• Sales or order assistance: Call 1-877-465-6937.
• Damaged, missing, or incorrect delivery: Call Customer Care at 1-800-445-6937 as soon as possible and keep photos and delivery paperwork.
• Installation support: Call 1-888-516-1010 and enter the ZIP code where the project is being performed.
• Repairs, warranties or Lowe’s Protection Plan: Call 1-888-775-6937.
• Major appliance parts: Call 1-800-476-8160.
• Outdoor power equipment parts: Call 1-877-500-7499.
• Pro account or jobsite order: Call the Pro Service Desk at 1-844-569-4776.
• Lowe’s credit card support: Call 1-800-444-1408 for MyLowe’s Rewards Credit Card support.
• Lowe’s Commercial Account: Call 1-866-232-7443.
• Gift card scam: Contact the local Lowe’s store where the gift cards were purchased and report the scam to the appropriate authorities when needed.

What to Have Ready Before Contacting Lowe’s

• Your Lowe’s order number or receipt
• The store location, store number, or delivery location involved
• Your name, phone number, and email address used on the order
• Product brand, model number, item number, serial number, and purchase date
• Photos of damaged, incorrect, missing, or defective items
• Delivery paperwork, tracking information, appointment window, or driver notes
• Installation agreement, project number, measurements, contract, and installer details
• Protection plan receipt, plan number, service request number, and repair history
• Credit card statement, billing notice, or Synchrony account details for Lowe’s card issues
• Case number, chat transcript, email, text message, or previous representative notes

Common Lowe’s Customer Service Issues

Common reasons customers contact Lowe’s include:

• Online order tracking, store pickup, curbside pickup, and missing confirmations
• Damaged, incomplete, incorrect, or delayed deliveries
• Major appliance delivery, haul away, hookup, installation, or repair issues
• Returns, refunds, exchanges, store credits, and return-window questions
• Installation project delays, contractor no-shows, incomplete work, and workmanship disputes
• Lowe’s Protection Plan claims, warranty repairs, and service appointment delays
• Product defects, missing parts, private-brand issues, and manufacturer warranty routing
• Credit card payments, promotional financing, Synchrony billing, and Lowe’s Commercial Account questions
• Pro Desk support, jobsite delivery, large orders, tax-exempt accounts, and quote problems
• Price match requests, Lowe’s rewards, MyLowe’s account access, and purchase history
• Gift card scams, suspicious emails, fake websites, and phishing concerns
• Store complaints, employee interactions, and escalation to store management or corporate support

Lowe’s Customer Reviews and Complaints on CSN

The live CustomerServiceNumbers.com Lowe’s page currently shows a 1.0 out of 5 rating based on 2 reviews. The two visible CSN reviews are older, from 2014 and 2016.

Current CSN review themes include an appliance protection-plan complaint involving a Whirlpool refrigerator repair delay, difficulty getting updates about a needed part, and frustration over a warranty replacement process. Another older review describes a poor store-service experience involving appliance delivery and replacement issues at a specific Lowe’s location.

Because only two older CSN reviews are visible, this feedback should be treated as limited individual experiences rather than a complete picture of Lowe’s current customer service. If you have contacted Lowe’s about delivery, returns, appliance service, installation, warranty, protection plans, credit cards, Pro Desk, online orders, or a store complaint, you can leave a review below.

Lowe’s Returns, Refunds, and Exchanges

Lowe’s generally allows most new, unused merchandise to be returned with valid proof of purchase within 90 days, but important exceptions apply. Some products have shorter return windows, and certain purchases may be nonrefundable or subject to special rules.

Major appliances and some other product categories can have a 48-hour return window. Other categories, such as water heaters, liquid paint, electronics, outdoor power equipment, HVAC systems, and selected special-order products, may have different rules. Always review the current return policy for the exact item before making a special trip or scheduling a pickup.

If an order arrives damaged, incomplete, or incorrect, contact Lowe’s Customer Care at 1-800-445-6937 promptly. Keep the order number, delivery paperwork, packaging, photos, serial numbers, and any driver notes.

Lowe’s Delivery, Store Pickup, and Missing Item Help

For truck delivery, appliance delivery, store pickup, curbside pickup, and same-day delivery problems, document the delivery window, order number, product details, photos, and any messages from Lowe’s. If the wrong item was delivered or something arrived damaged, report it quickly before the return or damage-reporting window becomes an issue.

For large or heavy items, Lowe’s may direct customers to Customer Care to discuss home pickup eligibility. If the product was delivered by a third-party carrier or installed by a separate provider, ask Lowe’s to clarify which party is responsible for the next step.

Lowe’s Installation Support and Project Complaints

Lowe’s installation services may involve independent Lowe’s PROviders or third-party professionals rather than Lowe’s store employees. Installation support can be reached at 1-888-516-1010.

For installation complaints, keep the signed contract, project number, measurements, scope of work, change orders, photos, installer names, appointment dates, permit information, inspection notes, and written promises. Ask Lowe’s for a case number and whether the issue is being handled by the store, installation support, the installer, the manufacturer, or another support team.

If the issue involves gas, electrical, structural, plumbing, fire, or another safety concern, stop using the affected product or area when appropriate and contact a qualified professional or emergency authority instead of waiting only for routine customer service.

Lowe’s Protection Plans, Repairs, and Warranties

For repairs, warranties, or Lowe’s Protection Plan questions, call 1-888-775-6937. Lowe’s says proof of purchase is required to request service on a product, and registration is not generally required for a Lowe’s Protection Plan.

The correct route often depends on when the product was purchased. Newly delivered items may need to be handled by the store or Customer Care. Products still under manufacturer warranty may need to go through the manufacturer. Products covered by a Lowe’s Protection Plan may need to go through Lowe’s Protection Plan support or the plan administrator.

Before authorizing a repair, ask whether the manufacturer or protection-plan administrator must approve the work. Keep the receipt, model number, serial number, purchase date, protection plan details, diagnosis, technician notes, and claim number.

Lowe’s Credit Card and Financing Help

Lowe’s credit cards are serviced through Synchrony. For the MyLowe’s Rewards Credit Card, call 1-800-444-1408. For the Lowe’s Commercial Account Credit Card, call 1-866-232-7443. For the MyLowe’s Pro Rewards American Express Card, call 1-866-796-1609.

For credit card issues, have your statement, transaction date, promotional financing terms, payment confirmation, and account details ready. If a dispute involves merchandise, delivery, installation, or a refund, you may need to contact both Lowe’s and the credit card issuer.

Lowe’s Private Brands: Kobalt, Style Selections and More

Lowe’s sells national brands as well as private or exclusive brands such as Kobalt, Style Selections, allen + roth, Harbor Breeze, Project Source, STAINMASTER, Utilitech, Reliabilt, Severe Weather, Sta-Green, Origin 21, Master Forge, and others.

For private-brand product problems, start with Lowe’s Customer Care or the store where the item was purchased. Keep the receipt, item number, model number, UPC, packaging, warranty information, photos of the defect, and any manufacturer label. Some products may still be manufactured or supported by an outside supplier, warranty administrator, or parts provider.

Lowe’s Gift Card Scam and Fraud Warning

Be careful with anyone who tells you to buy Lowe’s gift cards to pay a bill, fix a computer, resolve a government issue, help a relative in an emergency, pay taxes, receive a prize, or avoid arrest. Lowe’s gift cards are for purchases at Lowe’s, not for paying government agencies, tech support companies, utility bills, legal fines, or strangers over the phone.

• Do not read Lowe’s gift card numbers or PINs to anyone over the phone, text, email, social media, or chat.
• If someone tells you to buy gift cards urgently, treat it as a scam.
• If you bought Lowe’s gift cards because of a scam, contact the local store where the cards were purchased.
• If third-party gift cards were involved, report the scam to the company that owns that third-party card as well.
• Report serious scams to the FTC, local police, your state attorney general, or IC3 when appropriate.
• If a suspicious message claims to be from Lowe’s, avoid clicking links and contact Lowe’s through the official website or phone number.

How to Escalate a Lowe’s Complaint

If your Lowe’s issue is not resolved after contacting customer service, try these escalation steps:

1. Start with the Lowe’s store, department, delivery team, installer, protection-plan route, or credit-card issuer responsible for the issue.
2. Ask for a case number, order number, repair number, installation case, claim number, or written confirmation.
3. For store issues, ask for the department supervisor, assistant store manager, or store manager.
4. For delivery or damaged merchandise, save photos, packaging, delivery paperwork, model numbers, and driver notes.
5. For installation issues, call 1-888-516-1010 and provide the project ZIP code, contract, photos, and appointment timeline.
6. For protection-plan claims, call 1-888-775-6937 and ask whether the claim is repair, replacement, reimbursement, or manufacturer-warranty related.
7. For credit card issues, contact the correct Synchrony support number and keep billing statements and transaction records.
8. If the issue remains unresolved, ask Lowe’s Customer Care whether it can be escalated to a supervisor, store leadership, installation manager, protection-plan administrator, delivery specialist, or market-level support.
9. For serious unresolved consumer issues, consider documenting the problem with your state consumer protection office, state attorney general, or card issuer if a charge dispute is appropriate.

Lowe’s Compared with Competitors

Lowe’s competes with home improvement, hardware, building supply, appliance, and contractor-supply retailers such as Home Depot, Menards, Ace Hardware, True Value, Harbor Freight, Tractor Supply, Floor & Decor, Amazon, Walmart, Costco, local appliance dealers, lumberyards, plumbing supply houses, and independent hardware stores. Customers comparing retailers often look at product selection, price, delivery reliability, installation quality, appliance support, return policy, warranty help, Pro services, credit card offers, store staffing, and how quickly problems are resolved.

Related Customer Service and Consumer Resources

• Lowe’s Corporate Office Headquarters
• Home Depot Customer Service
• Menards Customer Service
• Ace Hardware Customer Service
• Style Selections Customer Service
• Kobalt Tools Customer Service
• CSNDB.com Chat and Text Support Resources
• ChargeOnMyCard.com: Identify Unknown Credit Card Charges
• ThinkItIsAScam.com: Scam and Fraud Warning Guides
• ZeroStars.org: Read and Leave Company Reviews

Frequently Asked Questions About Lowe’s Customer Service

What is the Lowe’s customer service phone number?

The Lowe’s customer service phone number is 1-800-44LOWES or 1-800-445-6937. Use this number for general customer care, online orders, returns, damaged deliveries, missing items, and store support.

What are Lowe’s customer service hours?

Lowe’s current help pages list Customer Care hours as 8:30 AM to 7:00 PM ET, 7 days a week. Online chat and self-service tools may be available outside live-agent phone hours.

What is the Lowe’s installation support number?

Lowe’s installation support can be reached at 1-888-516-1010. You may be asked to enter the ZIP code where the installation project is being performed.

What is the Lowe’s repairs and warranty phone number?

For repairs, warranties, and Lowe’s Protection Plans, call 1-888-775-6937. Have your receipt, product model number, serial number, and protection-plan details ready.

How do I report a damaged Lowe’s delivery?

Contact Lowe’s Customer Care at 1-800-445-6937 as soon as possible. Keep photos, packaging, order details, delivery paperwork, and model or serial numbers.

What is the Lowe’s credit card customer service number?

The MyLowe’s Rewards Credit Card customer service number is 1-800-444-1408. The Lowe’s Commercial Account Credit Card number is 1-866-232-7443, and the MyLowe’s Pro Rewards American Express Card number is 1-866-796-1609.

How do I contact the Lowe’s Pro Service Desk?

The Lowe’s Pro Service Desk phone number is 1-844-569-4776. This route is intended for professional customers, jobsite orders, Pro account support, and contractor-related service needs.

How long do I have to return items to Lowe’s?

Lowe’s generally allows most new, unused merchandise to be returned with valid proof of purchase within 90 days, but many exceptions apply. Major appliances and some other products may have much shorter windows, so check the current return policy for your specific item.

Where is Lowe’s corporate office?

Lowe’s Companies, Inc. is headquartered at 1000 Lowe’s Blvd., Mooresville, NC 28117. The corporate office phone number is 1-704-758-1000. For routine order, return, delivery, installation, warranty, credit card, and store issues, use Lowe’s customer service first.

Page Update Note

Updated June 2026: This page was refreshed with current Lowe’s customer service routing for orders, returns, delivery, installation support, repairs, warranties, protection plans, credit cards, Pro Desk, private-brand products, gift card scams, and corporate contact information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, chat, visit a store, use online tools, contact a credit-card issuer, file a protection-plan claim, or escalate through another route.

Share Your Lowe’s Customer Service Experience

Have you contacted Lowe’s customer service about an order, return, refund, delivery, installation, appliance issue, protection plan, warranty, credit card, Pro Desk order, store complaint, Kobalt tool, Style Selections product, or gift card problem? Share your experience below. Include the support route you used, how long it took to get help, and whether Lowe’s resolved the issue. Do not post full order numbers, payment card numbers, credit-account details, passwords, security codes, home addresses, gate codes, or private documents in public comments.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Lowe’s Companies, Inc., Lowe’s, Lowes.com, Synchrony Bank, Kobalt, Style Selections, or any Lowe’s store, installer, delivery provider, protection-plan administrator, manufacturer, credit-card issuer, or private-brand supplier. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, return policies, installation rules, warranty processes, protection-plan details, credit-card terms, delivery practices, and website links may change. Do not post private account, payment, home, legal, security, or order information in public comments. Always verify important order, return, warranty, installation, delivery, credit, legal, safety, and payment information directly with Lowe’s or the appropriate provider before taking action.