For help with an Anytime Fitness membership, cancellation request, billing charge, account freeze, key fob or local club complaint, begin with your home club. Anytime Fitness locations are generally independently owned and operated, so the local club usually controls membership agreements, fees, access and cancellation procedures.
Anytime Fitness Customer Service Information
- Home club support: Find your Anytime Fitness club
- Corporate feedback phone: 1-800-704-5004
- Corporate feedback email: member.solutions@sebrands.com
- Official contact and feedback page: Contact Anytime Fitness
- ABC Fitness billing support: 1-888-827-9262
- ABC Fitness billing email: customercare@abcfitness.com
- Corporate address: Anytime Fitness Franchisor LLC, 111 Weir Drive, Woodbury, MN 55125
- Official website: AnytimeFitness.com
Which Anytime Fitness Support Route Should You Use?
The correct contact depends on the reason you need assistance.
Contact Your Home Club
Your home club should normally be the first contact for:
- Membership cancellation
- Freezing or placing a hold on a membership
- Transferring or changing a membership
- Monthly dues, annual fees and local charges
- Personal training agreements or charges
- Key-fob or mobile access problems
- Staffed hours, classes, trainers and amenities
- Broken equipment, cleanliness or maintenance
- Questions about refunds or local promotions
Use the official club locator to obtain the telephone number, address and staffed hours for your home location.
Contact Anytime Fitness Corporate Feedback
Anytime Fitness publishes 1-800-704-5004 and member.solutions@sebrands.com for feedback about a particular club. This route may be useful when a local manager has not addressed a documented concern involving service, cleanliness, maintenance or another club experience.
Corporate feedback is an escalation route. Because clubs are independently operated, corporate may not be able to directly cancel a membership, issue a local refund or change every club-level decision.
Contact ABC Fitness for Billing Support
Anytime Fitness identifies ABC Fitness, also referred to as ABC Financial, as a billing contact for members whose clubs use that processor. ABC Fitness member support can be reached at 1-888-827-9262 or customercare@abcfitness.com.
Check your membership agreement, billing statement or communications from your club before contacting ABC. Not every Anytime Fitness location necessarily uses the same billing arrangement.
How to Cancel an Anytime Fitness Membership
Anytime Fitness states that cancellation policies are outlined in the membership agreement for each location. Requirements can vary by club, agreement and state.
- Read the signed membership agreement. Look for the initial term, renewal language, notice period, acceptable delivery method, cancellation fee and any special provisions.
- Contact your home club. Ask which cancellation procedure applies to your account and whether written, in-person or another form of notice is required.
- Follow the agreement exactly. Send the request using an accepted method and before any applicable deadline.
- Request written confirmation. Ask for the effective cancellation date, final payment amount and confirmation that recurring billing will stop.
- Save your records. Keep the request, delivery confirmation, emails, case numbers and final statement.
- Review subsequent statements. If billing continues beyond the confirmed cancellation date, contact the club and the applicable billing processor with your documentation.
Anytime Fitness Billing Problems
If you do not recognize an Anytime Fitness charge or believe the amount is incorrect, compare it with your membership agreement and recent club communications. A charge could involve regular dues, an annual fee, a late fee, personal training or the end of an approved freeze.
When disputing a charge:
- Write down the charge date, amount and statement description.
- Ask the home club for an itemized explanation.
- Compare the charge with the signed agreement.
- Provide proof of a cancellation or freeze when relevant.
- Ask whether ABC Fitness processes the club’s payments.
- Request the correction or refund in writing.
- Keep confirmation numbers and copies of all correspondence.
For an unauthorized transaction, promptly notify the card issuer or bank. A disagreement over a contract, cancellation date or properly disclosed fee should first be documented with the club and billing processor.
Freezing or Changing a Membership
Requests to freeze, suspend, transfer or modify a membership should be directed to the home club. Availability, documentation, permitted reasons, duration and fees may vary by location and agreement.
Before accepting a freeze, ask:
- When the freeze begins and ends
- Whether any reduced payment continues
- Whether the original contract end date changes
- Whether billing automatically resumes
- Whether gym access is disabled during the freeze
- What documentation is required
Obtain the freeze terms in writing and set a reminder before the scheduled expiration date.
Key Fob and App Access Problems
Contact your home club if a key fob or Anytime Fitness access pass stops working. An access problem may involve the account status, billing, device setup, the club’s door system or a lost or damaged credential.
Do not enter by following another member through a secured door. Ask the club to verify the account and deactivate a lost key fob before issuing a replacement. Replacement charges and procedures may vary by location.
How to Escalate an Anytime Fitness Complaint
- Report the concern to a staff member or club manager.
- Identify the exact club location, date and nature of the problem.
- Explain the resolution you are requesting.
- Save emails, photographs, billing statements and previous responses.
- Ask for the franchise owner or senior local manager if the issue remains unresolved.
- Submit corporate feedback through the official contact page, by calling 1-800-704-5004 or by emailing member.solutions@sebrands.com.
Report unsafe equipment or hazardous conditions to club staff immediately. For an immediate threat to health or safety, leave the area and contact emergency services when appropriate.
Before Joining Anytime Fitness
Membership prices, staffed hours, amenities, training services and agreement terms can differ between independently operated locations. Before signing, ask the club to explain:
- The initial membership term
- Whether the agreement renews automatically
- The monthly or biweekly payment amount
- Enrollment, key, annual or maintenance fees
- The required cancellation notice and delivery method
- Early termination charges
- Freeze and transfer policies
- Whether personal training requires a separate agreement
- Member access hours compared with staffed office hours
- Guest, travel and other-club access rules
Keep a complete copy of every document signed during enrollment.
About Anytime Fitness
Anytime Fitness is a franchised fitness-club brand associated with Purpose Brands. Individual clubs are generally independently owned and operated. This structure is why membership pricing, staffed hours, equipment, amenities, promotions and cancellation procedures may differ by location.
For headquarters information rather than membership assistance, see the Anytime Fitness corporate office page.
Related Gym Customer Service Pages
- Planet Fitness customer service
- 24 Hour Fitness customer service
- Life Time customer service
- Gold’s Gym customer service
Anytime Fitness Customer Reviews
No customer reviews had been published on this CustomerServiceNumbers.com Anytime Fitness page when it was checked on August 6, 2026. Because there are currently no published reviews, the page does not have enough feedback to calculate customer sentiment or identify recurring complaint themes.
Share Your Experience
If you have dealt with an Anytime Fitness club, you can leave a review below. Consider including the club location, reason for contacting support, response time and whether the problem was resolved. Do not include your membership number, key-fob number, address, telephone number, email address, banking information or payment-card details.
Frequently Asked Questions
What is the Anytime Fitness customer service number?
Anytime Fitness publishes 1-800-704-5004 for corporate feedback about a particular club. Membership assistance should normally begin with the home club.
How do I contact my Anytime Fitness club?
Use the official Anytime Fitness club locator to find the telephone number, address and staffed hours for the appropriate location.
How do I cancel an Anytime Fitness membership?
Review the signed membership agreement and contact the home club. Cancellation procedures, notice requirements and fees can vary by club, agreement and state.
Can corporate cancel my membership?
Corporate can receive feedback and help escalate a complaint, but the independently operated home club may control the membership agreement, cancellation, refund and account changes.
Who handles Anytime Fitness billing?
The home club should identify its billing processor. When ABC Fitness handles the account, member support is available at 1-888-827-9262 or customercare@abcfitness.com.
Is Anytime Fitness customer service open 24 hours?
No verified 24-hour general customer-service schedule is published. Many clubs provide members with 24-hour facility access, but staffed and support hours vary by location.
How do I freeze my membership?
Contact the home club and review the membership agreement. Freeze eligibility, documentation, duration and fees may vary.
What should I do if my key fob stops working?
Contact the home club so it can check the membership status, billing and access credential. Do not enter by following another member through a secured door.
Who owns Anytime Fitness?
Anytime Fitness operates through a franchise system and is part of Purpose Brands.
Information verified and updated: August 6, 2026.