Apia customer service can help Australian policyholders with car, home, caravan, motorhome, motorcycle, boat, health and funeral insurance, as well as claims, payments, policy changes, renewals and complaints. Apia primarily serves Australians over 50 and is part of the Suncorp Network.
How to Contact Apia Customer Service
- Main Apia number within Australia: 13 50 50
- From overseas: +61 2 4331 2024
- Payments: 1300 064 781
- 24/7 Apia Roadside Assist: 1800 814 578
- Online contact: Apia Contact Us
- Make or track a claim: Apia Claims
- Policy documents: Apia Policy Documents
- General mailing address: Apia, GPO Box 756, Melbourne VIC 3001, Australia
- Official website: Apia.com.au
Apia publishes different service hours for different insurance products. For car and home insurance, current sales and service hours are generally Monday through Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 5:00 PM in the Australian Eastern time zone. Claims-enquiry hours differ, and online claim lodgement is available 24 hours a day, seven days a week for eligible policies.
Best Apia Support Route by Issue
- New quote or existing car/home policy: Call 13 50 50 or use the relevant online contact page.
- New insurance claim: Use Apia’s online claims service or call 13 50 50.
- Existing claim: Use Track My Claim or contact the claims team.
- Policy payment: Use My Account or call 1300 064 781.
- Roadside breakdown: Call 1800 814 578.
- Health insurance: Use Apia’s dedicated Health Insurance contact route.
- Funeral insurance: Use the dedicated Funeral Insurance support route because this product is issued by TAL Life.
- Formal complaint: Start with Apia, then use the Customer Relations Team if the first response does not resolve the issue.
Information to Have Before Contacting Apia
- Policy number
- Claim number, if one has already been issued
- Name of the policyholder
- Type of insurance
- Date and details of the incident for a claim
- Vehicle registration for a motor-insurance issue
- Photos, reports or repair information when relevant
- Payment receipt or transaction details for a billing problem
- Renewal or cancellation notice
- Previous complaint or case reference numbers
Apia Insurance Products
Apia specialises in insurance products aimed at Australians over 50.
Current Apia products include:
- Car insurance
- Home and contents insurance
- Landlord insurance
- Caravan insurance
- Motorhome insurance
- Motorcycle insurance
- Boat insurance
- NSW CTP and ACT MAI insurance
- Health insurance
- Funeral insurance
Product availability, eligibility, limits, exclusions and conditions differ. Review the current Product Disclosure Statement and Target Market Determination before making a decision about an insurance product.
Apia No Longer Sells Travel Insurance
Apia states that it has permanently ceased selling travel insurance policies.
Customers looking to purchase new travel insurance therefore should not expect to obtain a new travel policy through Apia.
Older Apia documents and policy pages may still contain references to travel insurance because legacy policies and claims can continue to require servicing.
If you have an existing or historical Apia travel-insurance issue, contact Apia using the information associated with the policy rather than attempting to purchase a new policy.
How to Make an Apia Insurance Claim
Apia allows many claims to be lodged online.
Before starting a claim, gather:
- Your policy number
- Details of what happened
- Date, time and location
- Information about other people or vehicles involved
- Photos and relevant documents
Use the official Apia Claims page to select the correct insurance product.
For many eligible policies, online claim lodgement is available 24 hours a day, seven days a week.
Apia says customers receive a claim number after lodgement, which can then be used to track the claim.
Apia Car and Home Claims
Apia’s online tools can be used to lodge and track many car, home and property claims.
Motor claims can involve:
- Vehicle accidents
- Theft
- Storm or hail damage
- Glass damage
- Third-party damage
Home claims can involve insured events such as storm, theft, fire or property damage, subject to the applicable policy.
Coverage decisions depend on the specific policy wording, excesses, exclusions and facts of the claim. CustomerServiceNumbers.com cannot determine whether a loss is covered.
Apia Roadside Assistance
For customers with qualifying Apia Roadside Assist, the current 24-hour assistance number is:
Use this number for eligible roadside-assistance problems rather than the general customer-service line when immediate breakdown assistance is required.
Check the applicable roadside-assistance terms for service limits and eligibility.
Apia Health Insurance
Apia Health Insurance uses the Apia brand but is issued by nib health funds limited and marketed by a Suncorp Group company.
For Health Insurance:
- Main number: 13 50 50
- Overseas: +61 2 4331 2024
- Customer Service: Monday-Friday, 8:00 AM-6:00 PM Australian Eastern time
- Online claims: Available 24/7
Use the Apia Health Insurance contact page for current support information.
Apia Funeral Insurance
Apia Funeral Insurance is issued by TAL Life Limited. TAL is not part of Suncorp Group but uses the Apia brand under licence.
Current customer-service hours for Funeral Insurance are generally Monday through Friday from 8:00 AM to 6:00 PM Australian Eastern time.
Claims support uses separate hours.
Funeral Insurance correspondence currently uses:
Apia Life Customer Service
GPO Box 5380
Sydney NSW 2001
Use the official Apia Funeral Insurance contact page because complaint and claim procedures can differ from Apia general insurance.
Apia Payments, Renewals and Policy Changes
Apia customers can handle many routine policy tasks online through My Account.
Options can include:
- Paying or renewing a policy
- Managing monthly payments
- Viewing policy documents
- Tracking a claim
- Updating some policy details
- Cancelling a policy
For payment assistance, Apia currently lists 1300 064 781 for applicable general-insurance products.
Keep payment confirmations until the transaction appears correctly on the policy.
How to Make an Apia Complaint
If you disagree with a service, claim or policy decision, start by telling the Apia employee or team handling the issue.
If the problem remains unresolved, Apia’s Customer Relations Team can review general-insurance complaints.
- Customer Relations phone: 1300 240 531
- Email: idr@apia.com.au
- Mail: Apia Customer Relations Team, PO Box 14180, Melbourne City Mail Centre VIC 8001
- Official complaint information: Apia Complaints
Apia says its Customer Relations process will generally provide an outcome within 30 calendar days after the complaint is first received.
Keep copies of correspondence, claim documents and written decisions.
Escalating an Apia Complaint to AFCA
If an eligible financial-services complaint remains unresolved after Apia’s internal process, customers may be able to contact the Australian Financial Complaints Authority.
AFCA provides independent financial-services dispute resolution that is free to consumers.
Current AFCA telephone contact is:
Visit AFCA for current eligibility, time limits and complaint procedures.
Health-insurance disputes and some compulsory motor-insurance matters can have different external review bodies, so use the complaint route applicable to the specific insurance product.
Apia Ownership and Company Information
Apia’s legal business name is Australian Pensioners Insurance Agency Pty Ltd.
Apia is an authorised representative of AAI Limited and is part of the Suncorp Network alongside brands including Suncorp Insurance, AAMI, GIO, Shannons and Bingle.
For most current Apia general insurance, AAI Limited is the insurer.
AAI Limited’s registered office is:
Level 23
80 Ann Street
Brisbane QLD 4000
For routine Apia policy, payment or claim correspondence, use the contact instructions supplied by Apia rather than sending documents to the registered corporate office.
Apia Reviews and Complaints
CustomerServiceNumbers.com currently displays an Apia rating of 3.0 out of 5 stars based on 1 review.
The only visible post is dated June 3, 2018, but it does not describe an Apia insurance experience. The reviewer asks for help accessing an Apple email account after forgetting a password.
Because that post concerns Apple rather than Apia, it should not be treated as feedback about Apia’s customer service, insurance products, claims or complaints handling.
There is therefore currently no usable Apia-specific customer review on this CustomerServiceNumbers.com page from which to identify reliable positive or negative service trends.
What to Include in an Apia Review
Helpful Apia reviews can describe:
- Type of insurance policy
- Quote or renewal experience
- Claim lodgement
- Claim communication and timing
- Payment or policy-service issue
- Roadside assistance
- Complaint handling
- Which Apia support route was used
- Whether the issue was ultimately resolved
Privacy Warning for Apia Reviews
Insurance reviews can involve highly sensitive personal, financial, medical and property information.
Do not publish:
- Policy numbers
- Claim numbers
- Dates of birth
- Driver-licence information
- Vehicle registration details
- Home addresses
- Medical records
- Bank or payment information
- Settlement documents
- Private claim photographs
Provide identifying information privately through official Apia support channels.
Related Insurance Customer Service Pages
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Share Your Apia Customer Service Experience
Have you contacted Apia about car, home, health, funeral or another insurance policy, a claim, renewal, payment, roadside-assistance issue or complaint? Leave a rating and review below. Explain what type of policy was involved, which support route you used, how long it took to receive a response and whether the matter was resolved.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Apia, Australian Pensioners Insurance Agency Pty Ltd, AAI Limited, Suncorp Group, nib health funds limited, TAL Life Limited or the Australian Financial Complaints Authority. Apia does not provide support through this website.
Insurance coverage, premiums, policy conditions, exclusions, excesses, claims decisions, complaint rights and support information can change. This page provides customer-service information and is not insurance, legal or financial advice. Review your current policy documents and contact Apia, the relevant insurer or an appropriate professional or regulator for decisions concerning your individual circumstances.