AIG Customer Service, Reviews and Complaints

Eric Strand

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Need help with AIG customer service, a claim, bill payment, account question, AIG Travel policy, business insurance claim, Accident & Health claim, Private Client Group policy, broker support, or complaint? This page lists verified AIG support options and gives customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with AIG, American International Group, Inc., Corebridge Financial, Travel Guard, Lexington Insurance, or any AIG affiliate.

AIG Customer Service Number

The main AIG customer service number is 1-800-CALL-AIG / 1-800-225-5244. AIG lists this number for bill pay, account support, claims, corporate information, and general questions.

AIG Corporate Address

AIG’s older 175 Water Street address appears in some older listings, but AIG’s current headquarters and corporate materials now point to 1271 Avenue of the Americas in New York. For customer service, claims, billing, policy documents, or account support, use the correct phone number or online tool before mailing documents to a corporate address.

American International Group, Inc.
1271 Avenue of the Americas
New York, NY 10020-1304

Use the Correct AIG Support Route

AIG is a large insurance organization with separate support routes for individuals, businesses, brokers, agents, risk managers, travel insurance, private client policies, accident and health coverage, warranties, and commercial claims. The best number is usually the one printed on your policy, claim letter, billing notice, travel policy, broker documents, or online account.

  • General AIG question: Call 1-800-225-5244.
  • AIG Travel customer service: Call 1-800-826-1300.
  • AIG Travel claim: Call 1-800-826-5248.
  • Commercial or business claim: Call 1-800-242-2418 or use AIG’s claim tools.
  • Accident & Health claim: Call 1-800-551-0824.
  • Private Client Group claim: Call 1-888-760-9195.
  • Broker or business-line support: Call 1-877-867-3783.
  • Former AIG life, annuity, or retirement account: Check whether the account is now serviced by Corebridge Financial.

AIG Claims Help

AIG claims are routed by product and business line. Use the correct claim route for your policy type. Commercial auto, general liability, property, workers’ compensation, aerospace, accident and health, travel, and Private Client Group claims may each use different tools or teams.

For a claim, have your policy number, claim number if available, date of loss, location of loss, damage description, photos, police report information, medical or travel documents if relevant, repair estimates, employer information if applicable, and contact information ready.

AIG Travel and Travel Guard Support

AIG Travel and Travel Guard policies may involve trip cancellation, trip interruption, medical emergencies, baggage delay, travel delay, emergency assistance, and claim documents. Use the travel-specific phone numbers instead of the general AIG number when possible.

For travel claims, keep trip receipts, itinerary details, airline or cruise documentation, medical documentation if applicable, baggage reports, cancellation notices, and claim correspondence in a private file.

AIG Business, Broker, and Risk Manager Support

AIG business insurance customers, brokers, agents, and risk managers may need different support than individual policyholders. Commercial policies can involve broker-served accounts, risk management teams, multinational portals, workers’ compensation tools, commercial auto claims, property claims, general liability claims, and specialty lines.

AIG Private Client Group

AIG Private Client Group and high-net-worth personal insurance support may involve specialized home, collections, excess liability, auto, yacht, or umbrella coverage. Private Client Group claims use a separate phone number.

Do not post high-value property details, home addresses, collection details, security information, claim photos, or private household information in a public review.

Former AIG Life, Annuity, and Retirement Customers

Many former AIG Life & Retirement accounts are now associated with Corebridge Financial. If your policy, annuity, retirement account, VALIC account, American General Life policy, or older AIG life insurance document does not appear to be handled by AIG’s current property and casualty support, check Corebridge Financial.

If your policy says American General Life Insurance Company, The United States Life Insurance Company in the City of New York, VALIC, AIG Retirement Services, or Corebridge, use the customer-service instructions on your current policy or account statement.

What AIG Customer Service Can Help With

  • General AIG account questions
  • Bill pay and account support
  • AIG claims routing
  • AIG Travel and Travel Guard policies
  • Business insurance claims
  • Accident and health claims
  • Private Client Group claims
  • Warranty management questions
  • Broker, agent, and risk manager support
  • Commercial property, casualty, liability, workers’ compensation, and specialty insurance issues
  • Former AIG life, annuity, and retirement account routing to Corebridge
  • Complaint escalation and department routing

Information to Have Ready Before Contacting AIG

  • Your AIG policy number, account number, or certificate number
  • Your claim number, if available
  • The named insured, business name, traveler name, policyholder, claimant, or beneficiary name
  • The product type, such as travel, property, casualty, accident and health, workers’ compensation, Private Client Group, warranty, commercial auto, or business insurance
  • Your broker, agent, employer, or risk manager information if applicable
  • Date, time, and location of the loss if calling about a claim
  • Photos, repair estimates, police report information, travel receipts, medical documents, or claim records if relevant
  • Billing statement, payment confirmation, cancellation notice, or renewal notice if calling about billing
  • Any prior representative name, case number, adjuster name, or written response

AIG Reviews and Complaints

At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for AIG. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific AIG issues based only on this website.

If you have contacted AIG about a claim, travel policy, business insurance policy, bill payment, Private Client Group policy, Accident & Health claim, warranty issue, broker support matter, former AIG life or retirement routing issue, or complaint, you can share your experience below. Helpful reviews explain the policy or claim type, which support route you used, how long it took to receive a response, and whether the issue was resolved.

Privacy and Moderation Warning for AIG Reviews

Insurance and financial-services reviews can involve private financial, medical, legal, travel, business, vehicle, property, and claim information. Do not post policy numbers, claim numbers, account numbers, Social Security numbers, dates of birth, addresses, phone numbers, email addresses, payment details, travel documents, medical records, workers’ compensation records, accident reports, property photos, business loss details, beneficiary information, settlement details, attorney communications, or screenshots containing private information.

Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own AIG customer service experience.

How to Escalate an AIG Complaint

If your issue is not resolved during the first contact, ask AIG which business unit, claims team, broker, agent, administrator, or affiliate is handling your issue. Request a case number, claim number, supervisor review, written explanation, or next-step instructions.

  • Start with the phone number or portal shown on your policy, bill, claim letter, or account document.
  • Use 1-800-225-5244 if you are unsure where to start.
  • For claims, use the correct claims route for travel, business, accident and health, Private Client Group, workers’ compensation, or commercial coverage.
  • For broker-served business policies, involve your broker or risk manager.
  • For former AIG life, annuity, or retirement issues, verify whether Corebridge Financial is the current servicing company.
  • Request written confirmation for claim, billing, coverage, cancellation, or account decisions.
  • If the issue involves insurance regulation, contact your state insurance department for guidance.

Common AIG Customer Service Issues

  • Finding the correct AIG department or affiliate
  • Confusion between AIG, Corebridge, American General, VALIC, Travel Guard, Lexington, or Private Client Group
  • Business claim or commercial insurance claim status questions
  • AIG Travel claim documentation questions
  • Accident and Health claim routing issues
  • Workers’ compensation access or claim communication problems
  • Bill pay, payment posting, renewal, or cancellation notice questions
  • Broker, agent, or risk manager routing confusion
  • Private Client Group claim or payment questions
  • Former AIG life insurance or retirement account routing to Corebridge

Related Customer Service Numbers Pages

Frequently Asked Questions About AIG Customer Service

What is the AIG customer service number?

The main AIG customer service number is 1-800-CALL-AIG / 1-800-225-5244. AIG lists this number for bill pay, account support, claims, corporate information, and general questions.

What is the AIG Travel customer service number?

AIG lists AIG Travel customer service at 1-800-826-1300.

What is the AIG Travel claims number?

AIG lists AIG Travel claims at 1-800-826-5248.

What is the AIG business claims number?

AIG lists business claims at 1-800-242-2418.

Where is AIG headquartered?

AIG’s current headquarters address is associated with 1271 Avenue of the Americas, New York, NY 10020-1304. Older listings may still show 175 Water Street.

Is AIG Life & Retirement still AIG?

Many former AIG Life & Retirement, VALIC, American General, annuity, and retirement accounts are now associated with Corebridge Financial. Check the name and contact information on your current policy, account statement, or online login page.

Can CustomerServiceNumbers.com access my AIG policy or claim?

No. CustomerServiceNumbers.com is an independent consumer information and review website. To file claims, make payments, access policies, update accounts, or resolve claim issues, contact AIG, Corebridge, your broker, your agent, or the correct official support route directly.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by AIG, American International Group, Inc., Corebridge Financial, Travel Guard, Lexington Insurance, or any company listed on this website.

Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current policy, claim, billing, travel, business insurance, workers’ compensation, private client, life insurance, annuity, retirement, and legal information directly with AIG, Corebridge, your broker, your agent, your employer, your attorney, your state insurance department, or the appropriate official organization.

Share Your Experience

Have you contacted AIG about a policy, claim, bill, travel insurance issue, business insurance claim, accident and health claim, Private Client Group policy, broker support issue, former AIG life or retirement account, warranty matter, or complaint? Share your experience below to help other customers understand what happened and how the issue was handled.

Privacy reminder: Do not post policy numbers, claim numbers, account numbers, travel documents, medical records, workers’ compensation documents, payment details, business loss details, home addresses, phone numbers, emails, legal documents, beneficiary details, settlement details, or private screenshots in a public review.

Page Update Note: This AIG customer service page was reviewed and updated on July 4, 2026.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with AIG, American International Group, Inc., AIG Property Casualty Company, AIG Specialty Insurance Company, National Union Fire Insurance Company of Pittsburgh, PA, American Home Assurance Company, Lexington Insurance Company, Travel Guard, Private Client Select, Corebridge Financial, American General Life Insurance Company, VALIC, or any AIG affiliate. Phone numbers, addresses, links, policy information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, change coverage, provide legal advice, provide insurance advice, provide tax advice, provide investment advice, resolve claims, or manage retirement accounts. Contact AIG, Corebridge, your broker, your agent, your employer, your state insurance department, or the appropriate official organization for help with your specific issue.

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AIG Frustrating Customer Service

January 26, 2016

AIG, Based on the comments I’ve read, I’m not optimistic that anyone in a position to help will read or respond to this, but I hope I’m proven wrong. For the past year, we’ve been dealing with repeated problems involving our annuity distributions. Our contract provides for one distribution per year. In 2014, we received our scheduled annual distribution, and everything was fine. Then we received a phone call from an AIG representative informing us that another distribution for 2014 was going to be mailed. I explained several times that we had already received our annual payment, did not want a second distribution, and that issuing another payment would create unnecessary tax complications and would not be consistent with our contract. What should have been a simple correction turned into months of phone calls before the duplicate payment was finally canceled. We then received our 2015 distribution as expected, and the issue appeared to be resolved. Unfortunately, later that same year, another distribution was sent, putting us right back in the same situation we had already spent months trying to correct. It has been extremely frustrating to repeatedly deal with the same preventable error. We simply want AIG to honor the terms of our annuity contract and ensure that only the scheduled annual distribution is issued. I hope someone reviews our account carefully, corrects these recurring mistakes, and improves the handling of similar issues for other customers.

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REALLY O

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