MetLife Customer Service, Reviews and Complaints

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Need help with MetLife customer service, a life insurance policy, dental or vision benefits, disability claim, retirement income, annuity, long-term care policy, pet insurance, auto/home policy question, payment, online account, or complaint? This page lists verified MetLife support options and gives customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with MetLife, Inc., Metropolitan Life Insurance Company, Farmers, Brighthouse Financial, or any MetLife affiliate.

MetLife Customer Service Numbers

MetLife has different phone numbers depending on the product, policy, claim, benefit, or account. Use the support route that matches your issue instead of relying on one general number for every MetLife question.

MetLife Corporate Address

MetLife, Inc. is associated with its New York corporate address. For policy, claim, payment, benefit, beneficiary, or account help, use the correct customer service number or online account tools before mailing documents to corporate headquarters.

MetLife, Inc.
200 Park Avenue
New York, NY 10166

Use the Correct MetLife Support Route

MetLife serves customers through life insurance, employee benefits, dental, vision, disability, legal plans, retirement income, annuities, long-term care, pet insurance, and other products. The best number is usually the one printed on your policy, benefit card, claim form, employer benefits packet, or online account.

  • Life insurance policy or claim: Call 1-800-638-5000.
  • Dental benefit or claim: Call 1-800-942-0854 or log in to MyBenefits.
  • Vision benefit: Call 1-800-438-6388 or use the MetLife vision provider tools.
  • Disability or absence claim: Use MyBenefits or call 1-888-608-6665 if online filing is not available for your group.
  • Employer-sponsored benefits: Use MyBenefits or the phone number listed in your employer benefits materials.
  • Retirement income or pension question: Use the MetLife Retirement & Income Solutions numbers below.
  • Auto or home insurance: Check your policy documents carefully. Many MetLife Auto & Home policies are now handled through Farmers GroupSelect or related Farmers support.

MetLife Life Insurance and Claims Help

For individual life insurance policy questions or life insurance claim help, MetLife lists 1-800-638-5000. For some group life claims, MetLife says claim status may be checked by calling 1-800-638-6420, Prompt 2.

For life insurance claims, keep the policy number, insured person’s name, claimant information, beneficiary information, death certificate information, claim forms, and any MetLife letters in a private file. Do not post these details in a public review.

MetLife Dental and Vision Customer Service

MetLife dental and vision support is often provided through employer benefit plans. Use MyBenefits, your dental or vision ID card, or the phone number in your benefits packet for plan-specific help.

MetLife Disability and Absence Claims

MetLife disability and absence claims may involve short-term disability, long-term disability, paid family leave, unpaid leave, FMLA, or employer-sponsored leave programs. If your employer provides the benefit, your employer’s instructions and MyBenefits account may be the best place to start.

Disability and absence claims can involve sensitive medical, employment, leave, and income information. Use official MetLife claim tools and avoid posting claim documents or medical details publicly.

MetLife Retirement, Pension, Annuity, and Structured Settlement Support

MetLife has separate support numbers for retirement and income products. If your question involves a pension, retirement income annuity, structured settlement, 403(b), or annuity purchased through an agent or broker, use the specific number for that product.

Retirement, annuity, pension, structured settlement, withdrawal, rollover, tax, beneficiary, and income-payment decisions can have financial or tax consequences. Verify details directly with MetLife and consider speaking with a qualified tax, legal, or financial professional.

MetLife Long-Term Care, Pet, Legal, and Identity Protection Support

Some MetLife products have separate customer service routes. Check your policy, certificate, employer benefit portal, or account documents before calling.

MetLife Auto and Home Insurance Note

The old MetLife Auto & Home business is now connected with Farmers/Farmers GroupSelect in many situations. MetLife still lists auto and home contact routes, but customers should check policy documents, ID cards, billing statements, and claim letters to confirm whether they need MetLife, Farmers GroupSelect, Foremost, or another Farmers-related support route.

If your question involves an auto or homeowners claim, policy payment, ID card, roadside assistance, or renewal notice, use the company and phone number printed on your current policy documents.

Online Account, Forms, and MyBenefits Help

MetLife customers may need different login portals depending on whether the product is individual, employer-sponsored, business, broker, dental provider, retirement, or securities-related.

Information to Have Ready Before Contacting MetLife

  • Your policy number, certificate number, account number, or claim number
  • The product type, such as life, dental, vision, disability, legal, retirement, annuity, long-term care, pet, or auto/home
  • The policyholder, insured person, employee, claimant, beneficiary, or covered member name
  • Your employer or group name if the benefit is employer-sponsored
  • Date of service, date of loss, date of disability, or date of death if relevant
  • Claim forms, denial letters, benefit statements, EOBs, payment notices, or account letters
  • Provider, dentist, doctor, employer, or agent information if applicable
  • Any prior case number, representative name, or written response

MetLife Reviews and Complaints

At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for MetLife. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific MetLife issues based only on this website.

If you have contacted MetLife about life insurance, dental, vision, disability, absence, FMLA, group benefits, retirement income, pensions, annuities, long-term care, pet insurance, auto/home routing, payments, online account access, claims, or a complaint, you can share your experience below. Helpful reviews explain the product involved, which support route you used, how long it took to receive a response, and whether the issue was resolved.

Privacy and Moderation Warning for MetLife Reviews

Insurance, benefits, and financial-services reviews can involve private financial, medical, employment, beneficiary, tax, and legal information. Do not post policy numbers, claim numbers, Social Security numbers, dates of birth, addresses, phone numbers, email addresses, beneficiary names, death-certificate details, medical records, disability paperwork, FMLA documents, dental or vision claim documents, tax forms, payment details, retirement account details, annuity contract information, employer benefit documents, settlement information, or screenshots containing private information.

Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own MetLife customer service experience.

How to Escalate a MetLife Complaint

If your issue is not resolved during the first contact, ask for a case number, claim number, supervisor review, written explanation, or the correct complaint route for your product. Keep a timeline of calls, emails, letters, payments, forms, claim updates, document requests, and promised follow-up dates.

  • Use the product-specific phone number for your policy, benefit, claim, or account.
  • Ask MetLife to confirm which business unit or benefits department is handling the issue.
  • For employer-sponsored benefits, involve your employer or benefits administrator if eligibility or coverage is disputed.
  • For denied claims, follow the appeal instructions in the claim letter or plan documents.
  • For life insurance or beneficiary disputes, keep all written records and consider legal or financial guidance.
  • If the issue involves insurance regulation, contact your state insurance department for guidance.

Common MetLife Customer Service Issues

  • Finding the right MetLife department for a policy or benefit
  • Life insurance claim or beneficiary questions
  • Dental or vision claim questions
  • Disability, absence, or FMLA claim communication problems
  • Employer-sponsored benefits login issues
  • Retirement income, pension, or annuity payment questions
  • Long-term care claim or policy questions
  • Total Control Account questions after a life claim
  • Auto/home policy confusion after the Farmers transition
  • Payment, billing, document, form, or account-access problems

Related Customer Service Numbers Pages

Frequently Asked Questions About MetLife Customer Service

What is the MetLife customer service number?

MetLife lists general inquiries at 1-800-638-5433. Product-specific numbers are often better for life insurance, dental, vision, disability, retirement, annuity, long-term care, pet insurance, or auto/home routing.

What is the MetLife life insurance phone number?

MetLife lists individual life insurance customer service at 1-800-638-5000.

What is the MetLife dental customer service number?

The MetLife dental insurance customer service number is 1-800-942-0854.

What is the MetLife disability claim phone number?

MetLife lists disability and absence claim filing help at 1-888-608-6665 for customers who are not eligible to file online through MyBenefits.

Is MetLife Auto & Home still MetLife?

Many former MetLife Auto & Home policies are now connected with Farmers or Farmers GroupSelect. Check your current policy documents, ID card, bill, or claim letter to confirm which company is handling your account.

Can CustomerServiceNumbers.com access my MetLife policy or claim?

No. CustomerServiceNumbers.com is an independent consumer information and review website. To access policies, claims, benefits, retirement accounts, payments, forms, beneficiary records, or disability claims, contact MetLife directly through its official website, login portal, forms, or product-specific support number.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by MetLife, Inc., Metropolitan Life Insurance Company, Farmers, Brighthouse Financial, or any company listed on this website.

Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current policy, claim, benefit, payment, beneficiary, tax, disability, dental, vision, retirement, annuity, long-term care, and auto/home information directly with MetLife, your employer, your plan administrator, Farmers, your financial professional, your attorney, your tax professional, or the appropriate official organization.

Share Your Experience

Have you contacted MetLife about life insurance, dental, vision, disability, absence, FMLA, retirement income, pension payments, annuities, long-term care, pet insurance, legal benefits, auto/home routing, payments, online accounts, claims, or a complaint? Share your experience below to help other customers understand what happened and how the issue was handled.

Privacy reminder: Do not post policy numbers, claim numbers, Social Security numbers, beneficiary details, death-certificate details, medical records, disability paperwork, FMLA documents, tax forms, payment information, retirement account details, addresses, phone numbers, emails, legal documents, or private screenshots in a public review.

Page Update Note: This MetLife customer service page was reviewed and updated on July 4, 2026.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with MetLife, Inc., Metropolitan Life Insurance Company, MetLife Services and Solutions, Brighthouse Financial, Farmers, Farmers GroupSelect, or any MetLife affiliate. Phone numbers, addresses, links, product information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, change beneficiaries, provide legal advice, provide tax advice, provide insurance advice, provide investment advice, resolve disability claims, manage retirement accounts, or handle employer-sponsored benefits. Contact MetLife, your employer, your plan administrator, Farmers, your financial professional, your attorney, your tax professional, or the appropriate official organization for help with your specific issue.

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3.0 out of 5 stars (based on 2 reviews)
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Disappointing Customer Service

June 6, 2016

MetLife, Extremely poor service when I asked for funds to be moved, did not happen, agent not available, and spent over an hour on the phone before I got to the right customer service department, first tow agents were in foreign countries and we wonder why we have such a jobless rate, the real rate. Funds still not transferred after three weeks, guess they enjoy sitting on funds and collecting interest. No more MetLife for me!

Avatar for Robert
Robert

MetLife Disappointing Customer Service Representative Issue

March 3, 2016

MetLife, On March 3, 2016, an agent addressed me by my first name. I told him that I was probably “old school” when it comes to addressing a customer by their proper title and that I preferred to be addressed as Mrs. Pritchett.

He replied, “Well, I’m old school and new school. How can I help you, Rita?” I was stunned by his disregard for my request and what I felt was blatant disrespect, so I hung up. Could a more considerate representative with good manners please contact me to discuss my policy? I tried calling the 1-800 number but was unable to reach or be transferred to anyone. This was a terrible customer-service experience.

Avatar for MRS P
MRS P

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