Need help with VSP vision benefits, an eye doctor search, a claim, billing, coverage, a provider issue, or a complaint? This page lists verified VSP customer service options and gives members a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with VSP Vision, VSP Vision Care, or Vision Service Plan.
VSP Customer Service Number
The main VSP Member Services phone number is 1-800-877-7195. VSP also lists TTY support at 711 for members who need it.
- VSP Member Services: 1-800-877-7195
- TTY: 711
- Member Services Hours: Monday-Saturday, 6 AM-5 PM Pacific Time
- Medicare Member Hours: 8 AM-8 PM in all time zones
- Provider Customer Service: 1-800-615-1883
- VSP Corporate Phone: 1-800-852-7600
- Official Website: VSP.com
- Official Contact Page: VSP Contact Us
VSP Corporate Headquarters
VSP Vision lists its corporate headquarters in Rancho Cordova, California. Use Member Services or the correct department-specific route for benefit, claim, provider, billing, or grievance help before mailing documents to a corporate address.
VSP Vision
3333 Quality Drive
Rancho Cordova, CA 95670
What VSP Customer Service Can Help With
VSP customer service can help members understand and use their vision benefits. The correct support route depends on whether you are a member, provider, employer, broker, Medicare member, or individual plan customer.
- Checking vision benefits and eligibility
- Finding an in-network VSP eye doctor
- Questions about eye exams, glasses, frames, lenses, or contact lens benefits
- Member ID card or account login help
- Out-of-network claim reimbursement questions
- Provider complaints or materials issues
- Billing or individual plan questions
- Grievances, appeals, and reconsideration requests
- Medicare vision plan questions
- Privacy or protected health information questions
Use the Correct VSP Support Route
Before contacting VSP, identify whether your plan is through an employer, Medicare plan, individual plan, federal employee program, or another benefits administrator. That can affect where you need to go for enrollment, billing, cancellation, claims, and appeal questions.
- VSP member benefits: Call 1-800-877-7195 or log in at VSP.com.
- Find an eye doctor: Use the VSP Find a Doctor tool.
- Out-of-network claim: Use VSP’s online claim tools after logging in.
- Provider support: Call 1-800-615-1883 or use the official VSP Provider Hub.
- Employer or broker support: Use VSP’s employer and broker contact options.
- Privacy questions: Use VSP’s official privacy contact options rather than posting private information publicly.
VSP Claims and Out-of-Network Reimbursement
If you use an in-network VSP provider, claim forms are usually handled through the provider. If you go out of network and your plan includes out-of-network benefits, you may need to submit a claim for reimbursement.
- Log in to your VSP account before submitting a claim.
- Use the benefits or claims section of your account.
- Upload or submit an itemized receipt that shows the provider, patient, date of service, services received, and amount paid.
- Keep copies of receipts, claim confirmations, and reimbursement notices.
- VSP says out-of-network claims are typically due within 12 months from the date of service.
VSP Grievances, Appeals, and Provider Complaints
If you are unhappy with a provider, materials, claim decision, benefit issue, or service experience, contact VSP Member Services first. Ask whether your issue should be handled as a customer service issue, grievance, appeal, complaint, or request for reconsideration.
- VSP Member Services: 1-800-877-7195
- Grievance Information: VSP Grievance Page
- Mailing Address for Grievances:
VSP Vision Care
Attn: Complaint & Grievance Unit
PO Box 997100
Sacramento, CA 95899
For disputes, keep a written timeline that includes the provider name, date of service, claim information, receipt details, representative names, reference numbers, and any written response from VSP.
Information to Have Ready Before Contacting VSP
- Your VSP member ID or subscriber information
- The name and date of birth of the patient
- The employer, plan sponsor, or benefits administrator, if applicable
- The eye doctor or provider name
- Date of service
- Claim number or reimbursement confirmation, if available
- Receipts, itemized statements, or explanation of benefits documents
- Details about glasses, lenses, frames, contacts, or materials involved
- Any prior case number, grievance number, or appeal response
VSP Reviews and Complaints
At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for VSP. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific VSP issues based only on this website.
If you have contacted VSP about vision benefits, provider access, claims, reimbursement, billing, grievances, Medicare coverage, or account support, you can share your experience below. Helpful reviews include the type of issue, how you contacted VSP, how long it took to receive a response, and whether the issue was resolved.
Privacy and Moderation Warning for VSP Reviews
Vision insurance reviews can involve private health, benefit, dependent, billing, and claim information. Do not post member ID numbers, claim numbers, Social Security numbers, dates of birth, addresses, phone numbers, email addresses, provider records, prescriptions, medical records, payment details, benefits screenshots, appeal letters, grievance documents, or information about dependents in a public review.
Reviews may be moderated for profanity, spam, personal information, and unsafe content. Keep your review factual and based on your own experience.
Common VSP Customer Service Issues
- Difficulty finding an in-network eye doctor
- Questions about glasses, frames, lenses, or contacts coverage
- Out-of-network claim delays or reimbursement questions
- Login problems or trouble viewing benefits online
- Provider office billing confusion
- Questions about eligibility or dependents
- Grievance or appeal questions
- Confusion between VSP, an employer benefits office, and a Medicare plan administrator
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Frequently Asked Questions About VSP Customer Service
What is the VSP customer service phone number?
The main VSP Member Services phone number is 1-800-877-7195.
What are VSP customer service hours?
VSP lists Member Services phone support as Monday-Saturday, 6 AM-5 PM Pacific Time. Medicare-member hours may differ.
How do I find a VSP eye doctor?
Use the official VSP Find a Doctor tool or call VSP Member Services at 1-800-877-7195.
How do I file a VSP out-of-network claim?
Log in to your VSP account and use the claims or benefits section to submit an out-of-network claim. Keep your itemized receipt and submit the claim within the required deadline for your plan.
Can CustomerServiceNumbers.com access my VSP benefits?
No. CustomerServiceNumbers.com is an independent consumer information and review website. To access benefits, claims, grievances, or account details, contact VSP directly through its official website or phone number.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by VSP Vision, VSP Vision Care, Vision Service Plan, or any company listed on this website.
Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current benefits, claims, grievance, appeal, billing, and privacy information directly with VSP, your employer, your provider, your Medicare plan, or the appropriate official organization.
Share Your Experience
Have you contacted VSP about benefits, eligibility, claims, reimbursement, provider access, billing, grievances, appeals, Medicare coverage, or account support? Share your experience below to help other customers understand what happened and how the issue was handled.
Privacy reminder: Do not post member IDs, claim numbers, dates of birth, health information, prescriptions, provider records, dependent information, payment details, screenshots, addresses, phone numbers, emails, appeal documents, or grievance documents in a public review.
Page Update Note: This VSP customer service page was reviewed and updated on July 4, 2026.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with VSP Vision, VSP Vision Care, Vision Service Plan, or VSP’s subsidiaries or affiliates. Phone numbers, addresses, links, benefit information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot access VSP accounts, verify eligibility, submit claims, file grievances, process appeals, change coverage, provide medical advice, provide insurance advice, or resolve billing disputes. Contact VSP, your employer, your provider, your Medicare plan, or the appropriate official organization for help with your specific issue.