Aetna Customer Service, Reviews and Complaints

Eric Strand

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Need help with Aetna customer service, claims, benefits, Medicare, dental, pharmacy, billing, prior authorization, ID cards, an appeal, grievance, online account, or complaint? This page lists verified Aetna support options and gives members a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with Aetna, CVS Health, Aetna Life Insurance Company, Aetna Better Health, CVS Caremark, or any Aetna affiliate.

Aetna Customer Service Numbers

Aetna customer service depends on your plan type. For the fastest help, check the phone number on the back of your Aetna member ID card. Aetna says its corporate contact center can answer general questions and help route callers, but it does not have member account information.

Use the Number on Your Aetna ID Card First

Aetna plans can differ by employer, state, Medicare plan, Medicaid plan, dental plan, pharmacy benefit, provider network, and benefit administrator. The number on your current Aetna member ID card is usually the best first contact for claims, benefits, prior authorization, billing, provider network, pharmacy, appeal, grievance, and ID card questions.

  • Have your member ID card: Call the number printed on the card.
  • Have an online account: Log in to your Aetna member website and choose Help for phone, email, and chat options.
  • Do not have your card: Use Aetna’s member website, public contact form, or corporate contact center to find the correct route.
  • Need urgent medical care: Contact your doctor, care team, emergency services, or the urgent-care route listed in your plan documents.

Aetna Corporate Address

Aetna Inc. is associated with its Hartford, Connecticut corporate address. For member service, benefits, claims, ID cards, billing, appeals, grievances, or provider-network questions, use the number on your Aetna ID card, your Aetna member website, or the correct plan-specific support route before mailing documents to a corporate address.

Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156

Aetna Medicare Customer Service

Aetna Medicare customer service depends on the type of Medicare plan. If you already have an Aetna Medicare plan, use the number on your Aetna Medicare member ID card first. If you do not have your card, use the plan-specific numbers below.

  • Aetna Medicare Advantage Plans: 1-844-979-3435
  • Medicare Advantage Hours: 7 days a week, 8 AM-8 PM
  • Aetna Medicare Stand-Alone Part D Plans: 1-866-235-5660
  • Part D Hours: 7 days a week, 24 hours a day
  • Aetna Medicare Supplement Insurance: 1-888-624-6290
  • Medicare Supplement Hours: Monday-Friday, 8 AM-8 PM Eastern Time
  • Employer or Group Medicare Advantage: 1-888-267-2637
  • Employer or Group Medicare Advantage Hours: Monday-Friday, 8 AM-9 PM Eastern Time
  • Aetna Medicare Contact Page: Aetna Medicare Member Services

Aetna Medicare Special Needs Plans

Aetna Medicare Special Needs Plans have separate contact routes. These plans may involve Medicaid coordination, chronic condition support, long-term care, prescription drugs, and special plan rules.

Aetna Dental Customer Service

Aetna dental support depends on whether the plan is individual, employer-sponsored, Medicare, Medicaid, or administered through another benefit route. Start with the phone number on your dental ID card or Aetna member account.

Aetna Pharmacy and CVS Caremark Support

Some Aetna plans use CVS Caremark for pharmacy benefits or mail-order prescriptions. Pharmacy coverage, formularies, prior authorization, mail-order prescriptions, and prescription claims can depend on your specific plan.

  • Pharmacy or CVS Caremark Mail Service Pharmacy Questions: 1-800-227-5720
  • TDD: 1-800-823-6373
  • Pharmacy Hours: Monday-Friday, 7 AM-11 PM Eastern Time; Saturday, 7 AM-9:30 PM Eastern Time; Sunday, 8 AM-6 PM Eastern Time
  • Pharmacy Claims Mailing Address:
    Aetna
    P.O. Box 52444
    Phoenix, AZ 85072-2444
  • Mail-Order Drugs Mailing Address:
    CVS Caremark
    P.O. Box 659541
    San Antonio, TX 78265-9541

Aetna Better Health Medicaid Support

Aetna Better Health Medicaid plans are state-specific. If you have an Aetna Medicaid plan, use the phone number on your Aetna Better Health member ID card or the contact page for your state plan. Eligibility and enrollment questions may involve your state Medicaid agency, while plan benefits and care questions may involve Aetna Better Health.

  • Aetna Better Health: Aetna Better Health Medicaid Plans
  • Member ID Card: Use the phone number printed on the back of your Medicaid plan card.
  • State Medicaid Questions: Contact your state Medicaid agency if the issue involves eligibility, renewal, or enrollment.

Aetna Behavioral Health and Mental Health Support

Behavioral health, mental health, and substance-use benefits can vary by plan. Aetna tells members and providers to use the number on the member ID card for mental health services and substance-use treatment support when plan-specific routing is needed.

If you are experiencing a mental health emergency or immediate safety concern, contact emergency services, a crisis line, your doctor, or the emergency instructions in your plan documents.

Aetna Claims, Benefits, and ID Card Help

Aetna members can use the member website to check coverage, search claims, find care, manage prescriptions, estimate costs, access a digital ID card, and request a new card.

Aetna Appeals, Grievances, and Claim Denials

If a claim, prior authorization, prescription, dental service, medical service, or benefit is denied, follow the appeal or grievance instructions in your denial letter, EOB, plan document, or member account. Appeal deadlines and mailing addresses can vary by plan, state, Medicare status, Medicaid status, and whether the appeal is filed by a member or provider.

  • Member Appeals and Grievances: Use the instructions in your EOB, denial letter, plan document, or member account
  • Aetna Member Services: Call the number on your member ID card
  • Aetna Claims, Grievances, and Appeals: Aetna Member Rights and Resources
  • Provider Commercial Disputes and Appeals: 1-888-632-3862
  • Provider Medicare Medical and Dental Appeals: 1-800-624-0756

Aetna Provider Support

Providers should use Aetna’s provider service tools instead of member customer service when the issue involves claims, credentialing, contracting, precertification, provider appeals, benefits, or reimbursement.

What Aetna Customer Service Can Help With

  • Medical plan benefits and coverage questions
  • Medicare Advantage, Part D, Medicare Supplement, and group Medicare support
  • Dental plan questions
  • Medicaid plan routing through Aetna Better Health
  • Pharmacy, formulary, mail-order, and CVS Caremark questions
  • Claims and explanation-of-benefits questions
  • Prior authorization and referral questions
  • Billing, premium payment, and plan-payment questions
  • Member ID cards and online account access
  • Finding doctors, dentists, pharmacies, hospitals, or specialists
  • Appeals, grievances, claim denials, and complaint routing
  • Updating address, communication preferences, or member profile

Information to Have Ready Before Contacting Aetna

  • Your Aetna member ID number
  • The phone number on the back of your Aetna member ID card
  • The member’s name and date of birth
  • Your plan type, such as employer plan, individual plan, Medicare, Medicaid, dental, pharmacy, or student health
  • Claim number, EOB, denial letter, authorization number, or appeal notice if available
  • Provider, doctor, dentist, pharmacy, hospital, or facility information
  • Date of service
  • Billing statement, premium payment confirmation, invoice, or cancellation notice if the issue involves payment
  • Prescription name, pharmacy name, or formulary question if calling about medication coverage
  • Any prior case number, representative name, or written response

Aetna Provider Support

Providers should use Aetna’s provider service tools instead of member customer service when the issue involves claims, credentialing, contracting, precertification, provider appeals, benefits, or reimbursement.

What Aetna Customer Service Can Help With

  • Medical plan benefits and coverage questions
  • Medicare Advantage, Part D, Medicare Supplement, and group Medicare support
  • Dental plan questions
  • Medicaid plan routing through Aetna Better Health
  • Pharmacy, formulary, mail-order, and CVS Caremark questions
  • Claims and explanation-of-benefits questions
  • Prior authorization and referral questions
  • Billing, premium payment, and plan-payment questions
  • Member ID cards and online account access
  • Finding doctors, dentists, pharmacies, hospitals, or specialists
  • Appeals, grievances, claim denials, and complaint routing
  • Updating address, communication preferences, or member profile

Information to Have Ready Before Contacting Aetna

  • Your Aetna member ID number
  • The phone number on the back of your Aetna member ID card
  • The member’s name and date of birth
  • Your plan type, such as employer plan, individual plan, Medicare, Medicaid, dental, pharmacy, or student health
  • Claim number, EOB, denial letter, authorization number, or appeal notice if available
  • Provider, doctor, dentist, pharmacy, hospital, or facility information
  • Date of service
  • Billing statement, premium payment confirmation, invoice, or cancellation notice if the issue involves payment
  • Prescription name, pharmacy name, or formulary question if calling about medication coverage
  • Any prior case number, representative name, or written response

Aetna Reviews and Complaints

At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for Aetna. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific Aetna issues based only on this website.

If you have contacted Aetna about medical coverage, Medicare, Medicaid, dental, pharmacy benefits, claims, billing, prescriptions, provider access, prior authorization, an ID card, online account access, appeals, grievances, or a complaint, you can share your experience below. Helpful reviews explain the plan type, support route used, how long it took to receive a response, and whether the issue was resolved.

Privacy and Moderation Warning for Aetna Reviews

Health insurance reviews can involve private health, financial, dependent, Medicare, Medicaid, dental, pharmacy, and claim information. Do not post Aetna member ID numbers, Medicare numbers, claim numbers, Social Security numbers, dates of birth, diagnoses, prescriptions, medical records, provider records, dependent names, EOBs, appeal or grievance letters, prior authorization documents, payment details, addresses, phone numbers, email addresses, or screenshots containing private information.

Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own Aetna customer service experience.

How to Escalate an Aetna Complaint

How to Escalate an Aetna Complaint

If your issue is not resolved during the first contact, ask whether the issue should be handled as a customer service request, claim appeal, grievance, billing dispute, provider-access issue, eligibility problem, pharmacy issue, dental issue, or privacy concern. Follow the instructions in your plan documents, EOB, denial letter, appeal notice, or official Aetna communication.

  • Start with the number on the back of your Aetna member ID card.
  • Ask for a case number or reference number.
  • Request written instructions for appeals or grievances if coverage was denied or reduced.
  • Save EOBs, denial letters, claim records, payment confirmations, provider bills, and appeal documents.
  • For employer-sponsored plans, contact your employer benefits office if eligibility or enrollment is disputed.
  • For Medicaid plans, verify whether Aetna Better Health or your state Medicaid agency handles the issue.
  • For Medicare plans, follow the Medicare appeal or grievance instructions in your plan documents.
  • For urgent medical concerns, contact your doctor, care team, emergency services, or the number on your plan card.

Common Aetna Customer Service Issues

  • Finding the correct Aetna department or plan phone number
  • Claims, EOBs, or reimbursement questions
  • Prior authorization or referral questions
  • Provider listed as in network but billing differently
  • Dental, pharmacy, or prescription drug routing confusion
  • Medicare Advantage, Part D, or Medicare Supplement plan questions
  • Medicaid eligibility or care-access questions through Aetna Better Health
  • Billing, premium, invoice, or online payment problems
  • Member ID card or online account login issues
  • Appeal or grievance questions
  • Confusion between Aetna, CVS Health, CVS Caremark, an employer benefits office, a state Medicaid agency, and provider offices

Related Customer Service Numbers Pages

Frequently Asked Questions About Aetna Customer Service

What is the Aetna customer service phone number?

Aetna lists its corporate contact center at 1-800-US-AETNA / 1-800-872-3862, but Aetna says members should use the Member Services number on their ID card for personalized service.

What is the Aetna Medicare customer service number?

Aetna Medicare support depends on the plan type. Aetna lists 1-844-979-3435 for Medicare Advantage, 1-866-235-5660 for stand-alone Part D, and 1-888-624-6290 for Medicare Supplement.

What is the Aetna dental customer service number?

Aetna lists non-Medicare dental plan support at 1-800-451-7715. Members should also check their Aetna dental ID card or online account for plan-specific support.

How do I view Aetna claims or get an ID card?

Log in to your Aetna member account to search claims, check coverage, find care, access a digital ID card, or request a new ID card.

Where is Aetna headquartered?

Aetna Inc. lists its corporate address as 151 Farmington Avenue, Hartford, CT 06156.

Can CustomerServiceNumbers.com access my Aetna account?

No. CustomerServiceNumbers.com is an independent consumer information and review website. To access Aetna benefits, claims, billing, appeals, grievances, eligibility, cards, prescriptions, or account details, contact Aetna directly through its official website, member account, or the number on your member ID card.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by Aetna, CVS Health, Aetna Better Health, CVS Caremark, or any company listed on this website.

Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current claims, benefits, billing, Medicare, Medicaid, dental, pharmacy, appeal, grievance, provider, and account information directly with Aetna, your employer, your provider, your pharmacy, your state Medicaid agency, Medicare, or the appropriate official organization.

Share Your Experience

Have you contacted Aetna about medical benefits, Medicare, Medicaid, dental, pharmacy coverage, claims, billing, payments, prescriptions, provider access, prior authorization, your member ID card, your online account, appeals, grievances, or a complaint? Share your experience below to help other members understand what happened and how the issue was handled.

Privacy reminder: Do not post Aetna member IDs, Medicare numbers, claim numbers, dates of birth, medical details, diagnoses, prescriptions, dependent information, Medicaid documents, payment details, addresses, phone numbers, emails, EOBs, appeal letters, grievance documents, or private screenshots in a public review.

Page Update Note: This Aetna customer service page was reviewed and updated on July 4, 2026.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Aetna, Aetna Inc., Aetna Life Insurance Company, Aetna Better Health, CVS Health, CVS Caremark, any employer plan, any provider, any pharmacy, or any government Medicaid or Medicare agency. Phone numbers, addresses, links, benefit information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot access accounts, verify eligibility, submit claims, process appeals, file grievances, change coverage, provide medical advice, provide insurance advice, resolve billing disputes, or determine benefits. Contact Aetna, your employer, your provider, your pharmacy, your state Medicaid agency, Medicare, or the appropriate official organization for help with your specific issue.

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