American Eagle customer service can help with online orders, returns, refunds, store pickup, shipping, gift cards, and eligible American Eagle or Aerie purchases. Real Rewards accounts, store credit cards, Visa cards, individual stores, and AEO Inc.’s corporate office have separate support routes, so choosing the correct department can produce a faster response.

American Eagle Customer Service Contacts

AEO Customer Service: 1-888-232-4535
Published customer service hours: 7 a.m.–1 a.m. Eastern, seven days a week
Real Rewards Customer Service: 1-800-340-0532, 7 a.m.–1 a.m. Eastern daily

Real Rewards Credit Card: 1-800-843-0875
Real Rewards Visa Credit Card: 1-866-913-6765
Credit card representative hours: Monday–Friday, 8 a.m.–10 p.m. Eastern; Saturday–Sunday, 8 a.m.–5 p.m. Eastern
Gift card balance: 1-877-274-3004
AEO Inc. corporate office: 1-412-432-3300
Customer service and headquarters address: American Eagle Outfitters, Inc., 77 Hot Metal Street, Pittsburgh, PA 15203
Official website: AE.com
Help and chat: American Eagle Contact Us
Store locator: Find an American Eagle or Aerie store

Support hours and options can change during holidays or periods of high demand. Confirm current availability on the official contact page before calling.

Which American Eagle Department Should You Contact?

Individual Store Purchases and Store Complaints

Contact the individual store first for an in-store purchase, local inventory question, fitting-room concern, receipt problem, store pickup, lost item, accessibility issue inside a store, or complaint about service at a particular location. Ask for the store manager if the first associate cannot resolve the matter.

Keep the receipt, purchase date, store location, employee or manager information needed to identify the interaction, and a concise description of the requested resolution. Do not publish an employee’s personal information in a public review.

Online Orders, Cancellations, Shipping and Refunds

Call AEO Customer Service at 1-888-232-4535 or use the official chat for order status, incorrect or missing merchandise, checkout errors, promotional-code problems, delivery issues, cancellations, return labels, and delayed refunds.

AEO generally allows up to one hour to cancel or modify an eligible order. Same-day, overnight, and second-day shipping orders may not be eligible for cancellation. Pickup-order changes should be handled through Customer Service or chat.

Real Rewards Accounts

Call 1-800-340-0532 for missing points, rewards, tier questions, account access, birthday rewards, or problems connecting purchases to a Real Rewards account.

Real Rewards is the shared American Eagle and Aerie loyalty program. The current program offers different earning rates and shipping or return benefits by membership level. Cardmembers receive a separate cardmember earning tier. Review the current Real Rewards details before relying on a specific threshold or benefit.

Real Rewards Credit Cards

The Real Rewards Credit Card and Real Rewards Visa Credit Card are issued and serviced by Synchrony Bank. Contact Synchrony—not an American Eagle store—for payments, statements, interest, fees, credit limits, replacement cards, unauthorized card transactions, account closure, and card-account disputes.

Real Rewards Credit Card: 1-800-843-0875
Real Rewards Visa Credit Card: 1-866-913-6765
Account management: Synchrony American Eagle account portal
Program information: Synchrony Real Rewards card information

Use AEO Customer Service separately when the underlying dispute concerns merchandise, a promotion, an order, a store return, or a refund initiated by American Eagle.

American Eagle Returns, Exchanges and Refunds

American Eagle’s current Happiness Promise generally permits eligible merchandise to be returned for a full refund within 30 days of purchase or for merchandise credit within 60 days. Online purchases receive seven additional days.

Items generally must be unworn, unwashed, and undamaged.
Original labels and tags should remain attached.
Hygienic liners must remain in eligible swimsuits and underwear.
Items marked Final Sale cannot ordinarily be returned or exchanged.
AEO may decline a return when it identifies suspected fraud or policy abuse.

In-Store Returns

Eligible online and store purchases can generally be returned or exchanged at participating American Eagle, Aerie, OFFL/NE, or AE Factory stores. Bring the merchandise and proof of purchase, such as the receipt, invoice, order email, or online order-history page.

In-store purchases cannot be returned through the online mailing process. Without proof of purchase, available options can be limited, although a size exchange may be considered in some circumstances.

Online Returns

Use the official return policy to begin an eligible online return. A general $5 return-shipping fee applies, with published exceptions for Real Rewards Level 3 members, cardmembers, and certain product categories.

AEO advises allowing approximately two to four weeks for a mailed return to arrive and be processed. After AEO issues the refund, the customer’s bank may require another five to seven business days to post it. Retain the return authorization, carrier receipt, tracking number, list of enclosed items, and refund confirmation.

Store Pickup and Curbside Questions

Items marked “Free Pickup Today” may be ready in approximately two hours. Other eligible items can be shipped to a selected store for free pickup. Wait for the ready-for-pickup email before traveling to the store and show the order confirmation or pickup email to an associate.

Once all items are ready, the store generally holds the order for five days. An unclaimed order is canceled and the customer is not charged. American Eagle’s current pickup page does not make a universal curbside-pickup promise, so contact the selected store if curbside service or an accessibility accommodation is needed.

Review the official store-pickup instructions for current details.

Shipping, Delivery and Missing Packages

American Eagle currently publishes standard delivery estimates of approximately three to seven business days. Some orders may arrive in multiple packages, and some merchandise may ship from an American Eagle, Aerie, or Factory store.

Same-day delivery may be available for eligible orders and locations, with DoorDash providing delivery and tracking updates. Availability depends on inventory, fulfillment location, delivery address, store hours, holidays, weather, and other constraints.

If tracking says a package was delivered but it cannot be found, AEO asks customers to wait 72 hours before contacting Customer Service. Check the mailbox, entrances, surrounding property, household members, neighbors, and carrier tracking first. After 72 hours, contact 1-888-232-4535 with the order and tracking information.

See the current shipping and delivery information for rates, timing, destination restrictions, and expedited-delivery conditions.

American Eagle Gift Cards

Call 1-877-274-3004 or use AE.com to check an American Eagle or Aerie gift card balance. AEO’s published terms state that its gift cards have no service fees or expiration dates.

Gift cards cannot be used to pay a Real Rewards credit card account. A lost, stolen, or damaged card may be replaceable for its remaining value when the customer provides the original receipt. Do not share a gift card number or PIN with someone claiming that a gift card is required to pay a bill, fee, fine, emergency, or government obligation.

Product Quality, Warranties and Third-Party Merchandise

American Eagle does not publish one blanket product warranty covering every item in its general help center. For damaged, defective, or incorrectly described merchandise, retain the receipt and photographs and contact the store or AEO Customer Service promptly.

AE.com carries some third-party merchandise, including eligible third-party footwear. Product-specific exclusions, return treatment, and any manufacturer warranty may differ from American Eagle-branded apparel. AE.com does not publish a separate marketplace-seller support department, so begin with AEO Customer Service and check the product page or packaging for a manufacturer warranty.

Installation and in-home service-provider support generally does not apply to American Eagle’s apparel retail business.

Accessibility, Privacy and Fraud Concerns

Accessibility Support

For website accessibility feedback, use the American Eagle accessibility page, contact Customer Service, or email compliance@ae.com. For an accommodation at a particular store, contact that location and ask for the store manager.

Privacy Requests

Use AEO’s privacy notice and request options for account-data, deletion, access, or privacy-choice questions. Do not send passwords, complete payment-card numbers, Social Security numbers, or unnecessary identity documents through ordinary email.

Counterfeit Products, Fake Websites and Impersonation

Verify that online shopping takes place through AE.com or another channel identified by AEO as authorized. Be cautious with advertisements, social-media messages, unfamiliar domains, extreme discounts, payment requests involving gift cards, and messages asking for passwords or verification codes.

Suspected counterfeit American Eagle merchandise can be reported to CounterfeitAlert@ae.com. Include useful product and seller information without sending unnecessary personal or financial data. Review AEO’s brand-protection guidance.

How to Escalate an American Eagle Complaint

Identify the responsible channel. Determine whether the issue involves a store, online order, return, pickup, delivery, gift card, Real Rewards account, or Synchrony credit card.
Contact the original store or department. Store managers handle local transactions and conduct; AEO Customer Service handles retail orders; Synchrony handles card accounts.
Document the issue. Keep the receipt, order number, return tracking, dates, representative names, case number, photographs, and promised resolution in a private file.

Request a specific remedy. Ask clearly for a refund, exchange, replacement, reward correction, delivery investigation, billing review, or written response.
Ask for escalation. Request a supervisor or specialist review within the existing case if the first representative cannot resolve the matter.
Use written correspondence when appropriate. Send a concise factual complaint and copies—not originals—of supporting documents to AEO Customer Service, 77 Hot Metal Street, Pittsburgh, PA 15203.

Use the corporate office selectively. The corporate number, 1-412-432-3300, is appropriate for unresolved company-level or administrative matters. It is not the preferred first contact for routine orders, returns, rewards, or credit cards.

Do not mail merchandise returns, gift cards, credit card payments, or original documents to headquarters unless American Eagle or Synchrony provides current written instructions for that specific purpose.

American Eagle Corporate Information

Operating company: American Eagle Outfitters, Inc., commonly branded as AEO Inc.

Stock symbol: NYSE: AEO
Corporate headquarters: 77 Hot Metal Street, Pittsburgh, PA 15203
Corporate telephone: 1-412-432-3300
Executive chairman and CEO: Jay Schottenstein
American Eagle and Aerie brand leadership: Jennifer Foyle, president and executive creative director, AE and Aerie

AEO Inc. also operates brands including Aerie, OFFL/NE by Aerie, Todd Snyder, and Unsubscribed. The Pittsburgh headquarters is a corporate workplace, not a public American Eagle store, walk-in complaint desk, pickup location, or merchandise-return center.

Frequently Asked Questions

What is the American Eagle customer service number?

Call 1-888-232-4535. Published availability is 7 a.m.–1 a.m. Eastern, seven days a week.

Does Aerie use the same customer service number?

AEO routes eligible American Eagle and Aerie retail questions through 1-888-232-4535. Real Rewards and credit card accounts have separate numbers.

Can an online order be returned to a store?

Eligible online purchases can generally be returned to participating American Eagle, Aerie, OFFL/NE, or AE Factory stores. Bring the merchandise and proof of purchase.

How long does American Eagle hold a pickup order?

Once all items are ready, the selected store generally holds the order for five days. An unclaimed order is canceled.

Does every store offer curbside pickup?

No universal curbside promise appears on the current pickup page. Contact the selected store to ask about curbside service or an accommodation.

Who issues the American Eagle credit cards?

The Real Rewards Credit Card and Real Rewards Visa Credit Card are issued and serviced by Synchrony Bank.

What should I do about a package marked delivered but missing?

Check the delivery area, household members, neighbors, and carrier tracking. AEO asks customers to allow 72 hours after the delivered scan before contacting Customer Service.

Does American Eagle offer a product warranty?

AEO does not publish one blanket warranty for every product in its general help center. Contact the store or Customer Service about damaged or defective merchandise and check third-party product information for a separate manufacturer warranty.

What is American Eagle’s corporate address?

American Eagle Outfitters, Inc. is headquartered at 77 Hot Metal Street, Pittsburgh, PA 15203.

Related Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com independently reviews company contact information and helps readers distinguish retail customer service from store management, loyalty programs, financial institutions, delivery providers, and corporate offices. We are not affiliated with American Eagle, Aerie, AEO Inc., Synchrony Bank, or the other companies listed on this page.

Telephone numbers, hours, policies, executives, and support options can change. Confirm time-sensitive information through the official American Eagle or Synchrony websites before returning merchandise, sending documents, disclosing account information, or making a payment.

Share Your American Eagle Experience

Have you contacted American Eagle about a store purchase, online order, return, refund, pickup, delivery, product-quality concern, gift card, Real Rewards account, or credit card? Share which department you contacted, how long the response took, what resolution you requested, and whether the issue was resolved.

Privacy warning: Do not post order numbers, tracking numbers, return labels, receipt barcodes, gift card numbers or PINs, Real Rewards account details, credit card information, passwords, verification codes, home addresses, personal telephone numbers, employee personal information, or private correspondence containing sensitive information.

Reviews may be moderated or removed when they contain personal information, spam, duplicate text, threats, discriminatory language, unrelated questions, unsupported criminal accusations, or claims not presented as the reviewer’s own experience.

Page Update Note

Updated July 30, 2026: Verified American Eagle’s current daily customer service hours, separate Real Rewards and Synchrony card contacts, Pittsburgh headquarters information, return and refund periods, store-pickup hold period, shipping and missing-package guidance, gift card balance line, accessibility route, brand-protection information, ownership, and leadership.

Disclaimer

CustomerServiceNumbers.com is an independent consumer-information and review website. It is not associated with, authorized by, or operated by American Eagle, Aerie, American Eagle Outfitters, Inc., or Synchrony Bank. American Eagle representatives do not provide customer support through this website. Contact the company or applicable card issuer directly for help with an account, order, return, payment, or complaint.

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American Eagle Customer Service, Returns and Complaints